Analytical, methodical, and detail-oriented. Excellent writing skills and ability to manage incidents to resolution. Role-Specific Knowledge and Expertise: PC building and repair. Patch management. Onsite diagnosis and resolution of desktop issues. Collaboration with third-level support to prevent downtime. Network management and changes. Support server and More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to More ❯
Accountabilities: • Execute Work with Autonomy - Execute all required work (allocated and self-identified), considering H&S, despite the challenges and environment. Works proactively with Patch Managers and the wider team to work effectively and understand the priorities of the wider team/unit. • Priority to ensure all Learning progress … equipment is in accordance with documented procedures and practices as provided by BT and its suppliers, agreeing any changes with appropriate source. Works with Patch and Regional Managers alongside customers and colleagues to ensure delivery is appropriate and aligns to objectives. • Exchange and Site Ownership - Understands and effectively supports … leading by example throughout your career with us whilst being an integral part of your wider team. Key Decisions: • Support in ownership of designated Patch and sites to contribute towards Area, regional and unit objectives. • Execution of prioritised work items ensuring that this is aligned with the wider team More ❯
availability environments for the EMEA region. Working closely with development, operations, infrastructure and security teams, you will help ensure the smooth deployment, scaling, and management of containerized applications. This is an opportunity to join a newly formed, Global Support team who together manages 52 hosting environments globally. This role … week in the office. We will count on you to: Install, configure, and maintain Kubernetes clusters (on-premises or cloud-based), including upgrade and patch management. Ensure the high availability, scalability, and reliability of Kubernetes environments, with optimized system resources. Manage and troubleshoot deployments using Helm charts, manifests, or More ❯
support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve … incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A More ❯
support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve … incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A More ❯