Consumer Duty Manager
- Location
- Greater London, England, United Kingdom
Manage and oversee DNA’s approach to FCA Consumer Duty including end-to-end management of customer complaints, ensuring DNA deliver fair customer outcomes, regulatory compliance, and continuous improvement across products, services, and communications. Responsibilities Own, define and embed DNA’s Consumer Duty framework Review update and maintain … proactively with the relevant functions to track and support remediation actions. Act as subject matter expert on Consumer Duty, including tracking and responding to Regulatory Changes. Support the delivery of training (and associated training materials) to the DNA Training Team Support provision of any regulatory or audit requests ...