51 to 60 of 60 Salesforce Service Cloud Jobs in England

decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are seeking an experienced and highly motivated Salesforce Manager with a strong background in designing and delivering Salesforce solutions across the lead-to-cash business process lifecycle, with a specific focus on the Energy, Resources and … Industrials (Oil, Gas and Chemicals) industries. The ideal candidate has deep industry expertise and can effectively translate business requirements into scalable and compliant Salesforce solutions across the lead-to-cash business process. Business Analysis, Configuration & Functional Design Perform business analysis, configuration and functional design activities across Discovery and Implementation project phases. Collaborate with business stakeholders across different functions involved … in the lead-to-cash lifecycle. Plan and execute engaging, high quality functional workshops to elicit business needs. Design and document scalable and compliant Salesforce solutions to meet business needs, leveraging your Salesforce product knowledge, industry expertise and lead to cash process expertise. Support client Product Owners in the creation and upkeep of product backlogs, acting as a More ❯

Salesforce Developer - Apex/LWC/SOQL/REST APIs Salesforce, Apex, Lightning Web Components (LWC), SOQL, SOSL, REST APIs, SFDX Salary up to £70k Hybrid - 2 days in the office in Chester For more information, please email me directly at or call on 01244 567 920/07880 358 148 Who We Are: We're a tech … driven team modernising our internal platforms and customer support capabilities. Working in agile, cross-functional squads, we're reimagining how our systems scale, with Salesforce at the core. We're now looking for a Salesforce Developer to help lead this transformation and deliver outstanding user experiences. Who We're Seeking: We're seeking a Salesforce Developer with … strong Apex skills and hands-on experience in Service Cloud . You'll be working alongside Product Owners, BAs, QAs, and engineers to design, build, and deploy scalable features that improve the customer journey. You'll bring a deep understanding of Lightning Web Components (LWC) , SOQL , and Salesforce APIs , and ideally have experience working in fast-paced More ❯

team to quickly resolve queries. The responsibilities we’ll trust you with: Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback … Communicating with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to … problem is resolved Escalate more complex cases to 1st Line Technical Support, with full and detailed notes Please note, you must be passionate about all things IT! Training Customer Service Specialist Level 3 Apprenticeship Standard: Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment Work their way up the Support team 1st Line More ❯

UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments, ensuring we consistently meet SLA … support team of 50+ highly skilled consultants across multiple products. Build a positive team culture where learning, development, accountability and customer focus thrive, coming together to deliver an extraordinary service to customers and a world class eNPS outcome. Establish clear goals and performance expectations/objectives which deliver against and exceed customer requirements – supporting all colleagues in achieving productivity … customer journey, identifying pain points and WOW moments as the voice of the customer internally, feeding insights into product, operations, and leadership teams. You’ll maintain and improve key service metrics such as CSAT, tNPS, time to resolution, Customer Effort (CES) and externally facing SLA adherence. You will understand the key drivers of customer attrition, ensuring that customer retention More ❯

/EXPERIENCE Skills Strong Troubleshooting skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven … experience in business processes, systems and data Proven experience in systems support QUALIFICATIONS Essential 2-3 years of experience in an IT or Salesforce-related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL … Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen Equipment (DSE) Procedure .pdf TRAINING & DEVELOPMENT Essential Mentoring and coaching on applications and systems Developmental Discuss with your Manager and People Development Business Partner your More ❯

/EXPERIENCE Skills Strong Troubleshooting skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven … experience in business processes, systems and data Proven experience in systems support QUALIFICATIONS Essential 2-3 years of experience in an IT or Salesforce-related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL … Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen Equipment (DSE) Procedure .pdf TRAINING & DEVELOPMENT Essential Mentoring and coaching on applications and systems Developmental Discuss with your Manager and People Development Business Partner your More ❯

Nicholas Howard are recruiting for a Senior Salesforce QA Engineer to join our client, a leading global med-tech business, as they continue to scale. With a mix of manual and automated testing skills, the focus will be primarily applications testing, helping build out the automation framework, and testing mobile software and cloud based services. Working in an … agile environment, we are looking for testers who have a strong depth of Salesforce experience, Classic and Lightning, ideally Sales Cloud and Service Cloud. This is essential, with current knowledge required, coupled with the ability to collaborate and work with developers, QA and wider IT teams across the international region. We will also be looking for cross More ❯

Nicholas Howard are recruiting for a Senior Salesforce QA Engineer to join our client, a leading global med-tech business, as they continue to scale. With a mix of manual and automated testing skills, the focus will be primarily applications testing, helping build out the automation framework, and testing mobile software and cloud based services. Working in an … agile environment, we are looking for testers who have a strong depth of Salesforce experience, Classic and Lightning, ideally Sales Cloud and Service Cloud. This is essential, with current knowledge required, coupled with the ability to collaborate and work with developers, QA and wider IT teams across the international region. We will also be looking for cross More ❯

Nicholas Howard are recruiting for a Senior Salesforce QA Engineer to join our client, a leading global med-tech business, as they continue to scale. With a mix of manual and automated testing skills, the focus will be primarily applications testing, helping build out the automation framework, and testing mobile software and cloud based services. Working in an … agile environment, we are looking for testers who have a strong depth of Salesforce experience, Classic and Lightning, ideally Sales Cloud and Service Cloud. This is essential, with current knowledge required, coupled with the ability to collaborate and work with developers, QA and wider IT teams across the international region. We will also be looking for cross More ❯

to help customers get the most from their systems Acting as a key link between customers and internal engineering teams, sharing feedback to drive product enhancements Working within agreed service levels to ensure a high-quality customer experience About you: Degree in Engineering (Electronics, Computer Science, or related discipline) Knowledge of at least one programming language (C#, .NET, Python … analytical and problem-solving skills Excellent communication skills with the ability to explain technical concepts clearly Adaptable, proactive, and able to work well under pressure Desirable skills: Familiarity with Salesforce ServiceCloud or similar CRM tools Knowledge of international standards for instrument control (PXI, LXI, VISA, IVI) Practical experience with Test & Measurement instrumentation Why apply? This role offers an excellent More ❯