1 to 25 of 34 Senior Service Manager Jobs in England

Senior Procurement Manager - Global Outsourced Services Prestigious FTSE 100 Brand £75,000 to £85,000 + Benefits Package West London/Surrey Area (Hybrid) To apply & learn more please send your CV to Are you an experienced procurement professional with a background in outsourcing, offshoring, third party services or BPO? This represents an excellent opportunity to step into … a high-impact, strategic senior role within a globally recognised FTSE listed household name brand. This is a unique Senior Procurement Manager opportunity to lead the sourcing and supplier strategy for outsourced services across international markets. You'll be responsible for a multi-million-pound global spend, shaping the way large-scale third-party partnerships deliver value … and performance. This Senior Procurement Manager role is at the heart of a major customer-facing function, with huge visibility and influence across operations, procurement, and commercial leadership. Offering £75,000 - £85,000 + package and Hybrid working based out of their West London office. Key Responsibilities: Leading end-to-end sourcing and contract management for global outsourced More ❯

The Senior Service Delivery Manager will be a key partner and own the day-to-day, as well strategic, relationships with internal teams and customers, ensuring consistency in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the Senior Service Delivery Manager, you will also manage significant outages … to date with the newest technologies to develop your skills further. Department: Project Management Project Location(s): London - United Kingdom Compensation: 65.000 GBP P/A Responsibilities As a senior delivery manager, you will be accountable for the effective delivery of complex high-risk products and services, will have strong communication skills, and will engage with senior … a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery. Skills/Experience Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems and risks identified. Understand and identify business challenges and More ❯

our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite … Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop and maintain More ❯

our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite … Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop and maintain More ❯

Select how often (in days) to receive an alert: Senior Service Manager Location: UK - London, UK - Cust site - Corsham Job-ID: 214718 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Team for your customer(s) together with the Sales team, including Group Managed … PS) and Group Technology Sourcing (GTS) as required. You'll be Computacenter's leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. You'll interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new … GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What you'll do Service Delivery: Work closely with the delivery team to ensure services meet or exceed customer expectations. Team Leadership: Lead and motivate a team of service professionals, providing guidance and More ❯

Service Delivery Manager – Azure/Intune | Up to £60,000 + Benefits | Hybrid – City of London (1 Day Onsite) A well-established Microsoft Solutions Partner is seeking an experienced Service Delivery Manager to take ownership of service performance and relationship management for one of its key enterprise clients. This is a hybrid role requiring one … worked in a Microsoft-focused managed services environment , particularly with experience supporting cloud-first clients utilising Microsoft Azure, Intune, and Microsoft 365 technologies. Key Responsibilities: Serve as the lead service contact for a key client, ensuring consistent delivery and a high-quality customer experience Manage service performance, including SLA/KPI compliance, escalation handling, and continuous improvement initiatives … Coordinate with internal technical teams (cloud, infrastructure, support, and project delivery) to ensure services are aligned and delivered effectively Facilitate and lead regular service review meetings, including reporting on service metrics, incident trends, and planned improvements Drive the implementation of best practice ITIL processes across incident, problem, change, and request management Ensure all customer documentation, service catalogues More ❯

to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be More ❯

Senior ServiceNow Delivery Manager - SC Eligible Any UK based office - 2 days per week, the rest remote working We have an exciting new opportunity for a Senior ServiceNow Delivery Manager to join Robert Walters as a Consultant. As an employed Consultant, you will benefit from permanent employment with Robert Walters and will be deployed on an … project basis into our clients' organisations, in return we will provide you with the opportunity to develop your skills with ongoing training and professional accreditations. We are seeking a Senior Delivery Manager with ServiceNow expertise to support a major digital infrastructure programme as part of an End User Computing function. This role involves overseeing the successful delivery of … ServiceNow-based products and services-spanning areas such as ITSM, HRSD, SecOps and custom applications. Working across multidisciplinary teams, the Senior Delivery Manager will ensure delivery is aligned to organisational goals, user needs and platform best practice. The position sits within a complex technology environment, supporting more than 90,000 users across a national estate of 900+ sites. More ❯

Job Description Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and … Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of … work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. You Are: A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow. You can understand business challenges and architect system solutions with ServiceNow. Demonstrated ability More ❯

Your Role: An experienced Sr Service Delivery Manager joining an implementation project affecting millions of people across the UK. This role is critical in acting as the SME in Service Delivery, from the imbedding processes to continual service improvement, and managing suppliers in a SIAM model. Rate:£550 Inside IR35 Duration:6 months (likely extension) Location … days per week in Central London. You will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and … advocating for business/end-user needs within IT Service Delivery. Manage business expectations and report on service performance, ensuring alignment with agreed SLA's, OLA's, and XLA's. Lead initiatives supporting the IT Service Delivery roadmap and global standardisation goals. Collaborate with IT teams, business stakeholders, and end-users to identify areas for service More ❯

Senior Project Manager - Railcard Validation Service x2 Salary: £59,031 - £70,000 per annum Contract: 1 post FTC for 18 months 1 post FTC for 24 months Location: London - Hybrid Annual Leave: 30 Days + Excellent Benefits Closing date: 20th August 2025 About RDG Rail plays an ever more crucial role in Britain, with long term growth … Partnership, Initiative, Respect and Excellence . Our values form an integral part of our recruitment, performance and recognition processes. About the Role Rail Delivery Group is looking for 2 Senior Project Managers on a fixed-term contract (FTC), with retail/digital ticketing/customer propositions experience and an in-depth understanding of the current rail ticketing landscape and … Validation service. We believe that the art of project management is about the balance between driving delivery and being an inspiring leader who forges strong working relationships. As a Senior Project Manager at RDG your role is to work across a range of teams and stakeholders to deliver multiple complex changes at a time. This will involve employing More ❯

company delivers end-to-end sourcing solutions that enable transformation, scalability, and cost efficiency. The culture is built on innovation, ownership, and impact. Your new role is: As a Senior Manager for Market Data Services, you'll lead a team of 14 on-site employees, managing complex procurement and vendor negotiations for a client based near Liverpool Street. More ❯

Senior Engagement Project Manager - Global SaaS Location: London or Surrey office Employment Type: 12 month contract (strong chance of extension or perm) Salary £100k - £140k pa We're looking for a Senior Engagement Manager to lead complex ServiceNow delivery projects end-to-end - on time, on budget, and with maximum customer value. You'll be the … ensuring that every engagement delivers the outcomes our customers expect. What You'll Do Lead Project Delivery: Own and drive large-scale ServiceNow engagements, often in partnership with leading service providers. Governance & Control: Manage scope, budgets, timelines, risks, resourcing, reporting, and financials from start to finish. Stakeholder Partnership: Collaborate with Sales, partners, and customer teams to understand business goals … Track record leading multiple end-to-end ServiceNow implementations. o Solid understanding of the platform's workflows and capabilities. Professional Services Background: 8+ years in delivery leadership roles (Engagement Manager, Technical Project Manager, or equivalent). Business Transformation Expertise: Experience managing workflow and process transformation projects. Client-Facing Leadership: Strong communication, negotiation, and relationship management skills. Delivery Discipline More ❯

Senior Project Manager Location:- Hampshire , 3 days office, 2 days home Salary:- £55-65k + Bens Environment - Managed Services, Prince2, Could, Network Infrastructure, UCC, Voice, Collaboration, Cisco Webex, Video, Microsoft Teams, Networking, Audio Visual, Project Planning, Budget, Project Allocation, Man Management, Project Tracking, Customer Facing. Our client, a leading provider of managed services is looking to recruit … an experienced Senior Project Manager to join their successful delivery team. Ideally you would have come from a Managed Services technology based background with experiences of networks, UCC, Video/AV being responsible for delivering multiple projects large and small. Other responsibilities include looking after Project Planning, Project Allocation, Project Documentation and Senior client and stakeholder management. … Apply now for full details. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk More ❯

and well Client focus - Deliver on our promise Integrity - Always do the right thing Create opportunity - For our people to excel We are hiring an ambitious and forward-thinking Senior Technical Services Manager with CAT A and CAT B fit out experience, to join our established and growing team in London. The technical services manager will have More ❯

Senior Technical Program Manager, Amazon Compliance Shared Services Job ID: Amazon Development Center (Romania) S.R.L. The Senior Technical Program Manager in Amazon Compliance Services will lead technology compliance initiatives across multiple organizations impacting each and every person buying, selling, or handling Amazon products will be your customer. Amazonians work from the office five days per week … for a unique technical expert to drive cross-organizational projects to build scalable, reusable products that help Amazon demonstrate compliance spanning numerous worldwide regulations. Key job responsibilities As a Senior Technical Program Manager, you have an entrepreneurial spirit and want to make a big impact on Amazon and its customers. You enjoy building massive scale and high performance … projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and More ❯

Senior Engagement Manager, Professional Services Job ID: AWS EMEA SARL (France Branch) Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like … Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As a Sr. Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of … customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms. - You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings. - You are a French and English Speaker About the team AWS More ❯

Sr. Manager, OTS SD APAC, OTS Service Desk Transform how Amazon's worldwide operations receive IT support by leading our 24/7 Global Service Desk team. Shape the future of IT support for one of the world's largest tech companies while building high-performing teams across multiple regions. About The Role: We're seeking a … forward looking thought leader to establish and lead our OpsTech Solutions Service Desk operations across the Asia Pacific region, with primary focus on India and Japan. This role presents a unique opportunity to build the foundation of our next-generation IT support model from the ground up. As the APAC leader, you'll be responsible for establishing operational excellence … obsessed culture that delivers exceptional support to Amazon's operations teams. You'll also play a crucial role in our global transformation initiatives, particularly in implementing automation and self-service solutions that scale across regions. This role offers the exciting challenge of balancing regional autonomy with global standardization, requiring strong cultural awareness and the ability to influence across multiple More ❯

Sr. Network Insights Manager, Delivery Service Partners (DSP), Amazon Logistics Job ID: Amazon UK Services Ltd. At Amazon, we are working to be the most Customer-centric company on earth and as part of that we're constantly looking at taking to a new level in how we fulfil and deliver customer orders. We are building a world … class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. We are looking for a Sr. Insights Manager to join the EU Last Mile DSP Network Health Team. This person will need to work closely with senior leaders in the Last Mile space as … well as key partner organizations to ensure success. The Insight Manager will collaborate on building, executing and reporting partners insights for Network Health (NH) and the Delivery Service Partners program. This includes working closely with legal, account managers, operations, tech and other internal teams to build and refine models to better understand our DSP partners. Apply using English More ❯

Senior Product Manager, Sustainability Services in EU Marketplace Amazon Marketplace offers millions of Sellers the opportunity to build and grow their business using Amazon's reach and expertise. The Pay on Behalf product helps Sellers comply with the environmental Extended Producer Responsibility (EPR) laws in the EU and keep selling on Amazon. It involves automatically calculating and paying … compliance fees on behalf of Sellers for the sales they make on Amazon, and then recovering these amounts from their Seller accounts. We are looking for a Sr Product Manager who will own the product vision, strategy and roadmap for building a product aimed aimed at tying together EU Environmental Compliance obligations such as EPR and Sustainability initiatives with … and stakeholders during executive-level prioritization and planning - Experience in technical product management, program management or engineering - Experience with end to end product delivery PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

The financial services industry is being revolutionised by the power of AI, creating new opportunities and transforming the way businesses operate. Deloitte's AI & Data Financial Services team is at the forefront of this change, helping our clients harness the More ❯

Senior Delivery Practice Manager - Data & Analytics, ASEAN Professional Services Job ID: Amazon Web Services Singapore Private Limited The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe … adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions … experience Highly strategic and analytical, possessing 15+ years of relevant experience in solving business, product, and technical challenges and 5+ years of direct people management experience, leading high-performing service line teams including business operations and financial management. 10+ years of hands-on experience leading the design, development and deployment of complex data & analytics strategies and solutions at scale More ❯

progress to manage and mitigate risks and resolving any issues that may arise during the project. Ensure successful completion of project objectives within timescales and budget. Direct management of senior client stakeholders, investigators, internal and external auditors, lawyers and regulatory authorities during sensitive and sometimes adversarial situations. Lead the development of training, recruiting, resourcing projects, and/or other More ❯

Birmingham, Bristol, Cambridge, Gatwick, Milton Keynes, Reading Business Line Enabling Functions Job Type Permanent/FTC Date published 10-Jun-2025 19366 Connect to your Industry Are you passionate about data science and AI? Do you want to apply your More ❯

Birmingham, Bristol, Cambridge, Gatwick, Milton Keynes, Reading Business Line Enabling Functions Job Type Permanent/FTC Date published 10-Jun-2025 19366 Connect to your Industry Are you passionate about data science and AI? Do you want to apply your More ❯