Service Assurance Analyst
- Hiring Organisation
- Venturi
- Location
- London Area, United Kingdom
needed while retaining ownership Support major incident processes Service Improvement Identify reliability and performance improvements Maintain documentation and knowledge base Support upgrades and maintenance Communication Provide clear updates to users and stakeholders Deliver high-quality customer service Skills & Experience Essential: Experience in IT support/service desk roles Strong … processes Desirable: Experience in regulated environments Knowledge of cloud platforms, directory services, device management, and networking fundamentals Attributes Analytical and problem-solving mindset Strong communication skills Ability to manage multiple priorities under pressure Team-oriented and service-focused Qualifications Relevant IT qualification (desirable) IT service management certification (preferred) Technical ...