Technical Support Engineer Jobs in England

26 to 50 of 91 Technical Support Engineer Jobs in England

Graduate Technical Support Engineer

Lymington, Hampshire, United Kingdom
Verso Recruitment Group
Are you a recent graduate in Electronics with a passion for problem-solving and a knack for understanding complex systems? A leading technology company is seeking a Graduate Technical Support Engineer to join its dynamic team. This role offers a unique chance to apply your academic knowledge in a real-world setting, providing invaluable support to … customers and ensuring their technical issues are resolved efficiently. The company designs industrial electronic products, and you will be supporting engineers at their customers, often with complex technical issues. So, this role will make good use of the electronics knowledge gained in your degree. In this role, the Graduate Technical Support Engineer will support customers experiencing technical difficulties. The primary responsibility is to diagnose and troubleshoot issues related to electronic products, ensuring swift and effective solutions. This position demands a solid understanding of electronics, including the ability to read and interpret circuit diagrams and schematics. The successful candidate will also possess excellent written and verbal communication skills, essential for conveying complex technical More ❯
Employment Type: Permanent
Salary: GBP 3,000 - 28,000 Annual
Posted:

Technical Support Engineer

Cramlington, Northumberland, North East, United Kingdom
Central Employment Agency (North East) Limited
Technical Support Engineer – Cramlington Role Overview An exciting opportunity has arisen for a Technical Support Engineer to join a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for … offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive prompt and effective support. Key Responsibilities Provide technical support to customers, responding to enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries … are handled within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve technical faults, escalating complex issues where necessary. Maintain accurate records of technical queries for quality assurance and reporting. Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience More ❯
Employment Type: Permanent
Salary: £26,000
Posted:

Technical Support Engineer Night Shift

Manchester, North West, United Kingdom
Hybrid / WFH Options
Client Server
Technical Support Engineer (Night Shift) Manchester/WFH to £40k Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy. As a Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum … of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams/Google Meet, email and the ticketing system, with ownership through to resolution. You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and … the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester/Liverpool area). About you: You have experience in a similar Technical Support/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows More ❯
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

Technical Support Engineer Night Shift

Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Client Server Ltd
Technical Support Engineer (Night Shift) Manchester/WFH to £40k Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy. As a Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum … of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams/Google Meet, email and the ticketing system, with ownership through to resolution. You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and … the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester/Liverpool area). About you: You have experience in a similar Technical Support/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows More ❯
Employment Type: Full-Time
Salary: £30,000 - £40,000 per annum
Posted:

Technical Support Engineer - Sheffield

Sheffield, South Yorkshire, Yorkshire, United Kingdom
Nextech Group Limited
Technical Support Engineer - Sheffield (£24,000 - £32,000 D.O.E.) We are excited to announce a fantastic job opportunity for a skilled and motivated Technical Support Engineer to join a dynamic team in Sheffield. If you're passionate about providing exceptional IT support and seeking a challenging role with great benefits, we encourage you … to read on! Position - Technical Support Engineer Location - Sheffield Salary - £24,000 - £32,000 Perks and Benefits - * Competitive Salary Package * Comprehensive Benefits Package * Exciting Career Growth Opportunities * Collaborative and Dynamic Work Environment Key Responsibilities - * Provide technical support, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner … Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting * Windows OS, Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Technical Support Engineer

City, London, United Kingdom
Hybrid / WFH Options
Tech-People
Technical Support Engineer - MVHR & Heat Pumps Salary: 45,000- 50,000 + benefits Location: London Bridge (Hybrid - office & home-based) We are working with a small but rapidly growing manufacturer of MVHR (Mechanical Ventilation with Heat Recovery) systems and heat pumps, who are now seeking a Technical Support Engineer to join their expanding team. … In this role, you'll be providing responsive technical support to clients and partners, helping to ensure projects run smoothly and customers are fully supported. You will be the go-to contact for technical queries, troubleshooting, and guidance across the MVHR and heat pump range, with a particular focus on Exhaust Air Heat Pumps (EAHPs). This … is not a sales role, but you will work closely with commercial colleagues, so an ability to build strong customer relationships and communicate technical solutions clearly is key. Key Responsibilities: Provide technical support on MVHR, heat pumps and EAHPs to clients, installers, and partners. Respond quickly to technical queries, troubleshooting, and fault resolution. Support product More ❯
Employment Type: Permanent
Salary: GBP 45,000 - 50,000 Annual
Posted:

Technical Support Engineer

Buckinghamshire, United Kingdom
Cubiq Recruitment
Technical Support Engineer Location: High Wycombe, Buckinghamshire Type: Permanent, Full-Time Overview We're looking for a Technical Support Engineer to provide advanced technical assistance to a global team of field-based service engineers. The role involves troubleshooting complex electrical, hydraulic, and mechanical issues, offering expert guidance, and occasionally providing on-site support for complex problems. This position is primarily office-based and suits someone who enjoys problem-solving, teamwork, and supporting engineers in the field. Key Responsibilities - Provide remote technical support to field service engineers in the UK and overseas - Review and resolve escalated service issues, ensuring timely and effective outcomes - Support new product development and continuous improvement … control, and quality improvement Skills & Competencies - Strong ability to interpret electrical, mechanical, and hydraulic schematics - Logical thinker with a practical approach to problem-solving - Confident communicator - able to explain technical concepts clearly - Self-motivated with good prioritisation and organisational skills - Team player with a proactive and customer-focused attitude Qualifications & Experience - HNC (or equivalent) in an engineering discipline - Alternatively More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Engineer

East Tilbury, Tilbury, Essex, England, United Kingdom
SER (Staffing) Ltd
Technical Support Engineer – East Tilbury - £30,000 – Great Opportunity! Location: East Tilbury Salary: £26,000 - £30,000 Are you a driven and experienced Technical Support Engineer with a background in Managed Service Providers? Do you enjoy variety, from remote troubleshooting to hands-on installations and fieldwork? If so, we want to hear from you … We’re looking for a confident and skilled IT professional to join our growing technical team. This is a fantastic opportunity to work on a wide range of technologies and clients, with plenty of scope for career growth and technical development. Essential Experience: To be successful in this role, you’ll have: Minimum 3 years’ experience in a … technical support role within an MSP environment Field/onsite experience – comfortable with installing, diagnosing, and troubleshooting hardware/software A full UK driving licence – this role includes client site visits Technical Experience: We’re looking for someone confident across a broad range of tech, including: Windows Server (2016, 2019, 2022) administration Active Directory , DNS , DHCP Microsoft More ❯
Employment Type: Full-Time
Salary: £26,000 - £30,000 per annum
Posted:

Technical Support Engineer

Driffield, North Humberside, North East, United Kingdom
Rise Technical Recruitment Limited
Technical Support Engineer Competitive Salary + Progression + Training + Monday - Friday + Days + Excellent Company Benefits Driffield (Commutable from: Stamford Bridge, Dunnington, Beverly, Hornsea, Cranswick, Sewerby, Bridlington, etc) Are you an Engineer/Technical support engineer with experience working with PLCs looking to join a well-established global company that truly … invests in its people through extensive training and clear progression pathways? On offer is a fantastic opportunity to advance your career and deepen your technical knowledge within the Engineering sector. You'll receive full product training and have access to long-term development opportunities across the business. The company is a highly respected manufacturer with a strong reputation both … UK and globally. Recognised as a leader in their field, they are known for their commitment to quality and employee growth. You will engage directly with clients to resolve technical queries and provide product expertise. You'll play a key part in maintaining customer satisfaction and driving continuous improvement. This position is ideal for someone with a background in More ❯
Employment Type: Permanent
Posted:

Technical Support Engineer

Yorkshire, United Kingdom
Rise Technical Recruitment
Technical Support Engineer Competitive Salary + Progression + Training + Monday - Friday + Days + Excellent Company Benefits Driffield (Commutable from: Stamford Bridge, Dunnington, Beverly, Hornsea, Cranswick, Sewerby, Bridlington, etc) Are you an Engineer/Technical support engineer with experience working with PLCs looking to join a well-established global company that truly … invests in its people through extensive training and clear progression pathways? On offer is a fantastic opportunity to advance your career and deepen your technical knowledge within the Engineering sector. You'll receive full product training and have access to long-term development opportunities across the business. The company is a highly respected manufacturer with a strong reputation both … UK and globally. Recognised as a leader in their field, they are known for their commitment to quality and employee growth. You will engage directly with clients to resolve technical queries and provide product expertise. You'll play a key part in maintaining customer satisfaction and driving continuous improvement. This position is ideal for someone with a background in More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Engineer

Eastleigh, Hampshire, South East, United Kingdom
Draper Tools
We are seeking a Technical Support Engineer to join our IT department.In this role, it will involve troubleshooting IT-related issues (in person, by telephone, messaging, or email) and making sure problems are resolved accurately and efficiently. An understanding of PC hardware set-up and configuration (imaging of PC/Laptops) is required, whilst any knowledge of … supporting Mac desktop environments would be an advantage. If you have current experience of working in an IT Service Desk environment, who has a good breadth of technical knowledge and excellent customer services skills, we would love to hear from you! Why work for us? Draper Tools is a family business with a rich history, a strong, supportive family … together. Well value you: we love to recognise great work, so our benefits package has been designed to say thank you in more ways than one. Benefits As our Technical Support Engineer your benefits will include: Full-time hours with some flexibility on start and finish time 25 days holiday with the ability to purchase additional leave More ❯
Employment Type: Permanent
Posted:

Technical Support Engineer - Newcastle

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Nextech Group Limited
Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients … administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Mechanical Engineer (Progression to Technical Support)

Leicester, Leicestershire, East Midlands, United Kingdom
Rise Technical Recruitment Limited
Technical Support Engineer (Mechanical/Lifting Equipment) £32,000 - £38,000 + Career Progression + Excellent Work Life Balance + Further Training + 34 Days Holiday + Enhanced Pension + 3x Life Insurance + Private Sick Pay Office Based, commutable from Loughborough, Leicester, Nottingham, Derby, Coalville, Melton Mowbray, and surrounding areas Are you a Mechanical Engineer, Service Engineer, Maintenance Engineer or similar with experience in lifting equipment or mechanical systems, looking to step away from the tools and into a technical office-based role, with long-term career progression and a better work-life balance? This is a rare and exciting opportunity to join a specialist company where you will play a … key part in technical support, problem solving, and project delivery, whilst progressing your career off the tools and into a technical path with clear scope for advancement. The company are a global manufacturer of lifting equipment, established for almost 8 decades and employing around 50 people in the UK. They are known for their strong reputation in More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

Technical Support Engineer

Trench, Shropshire, United Kingdom
Jonathan Lee Recruitment Ltd
Looking for an exciting opportunity to showcase your technical expertise while working with cutting-edge technology? This is your chance to join a thriving organisation that is revolutionising the way businesses communicate. As a Technical Support Engineer , you'll be part of a dynamic team dedicated to delivering innovative solutions and ensuring exceptional customer satisfaction. This … role offers the perfect platform to develop your career with lots of progression opportunity to take your career to new heights. What You Will Do: - Diagnose and resolve complex technical issues, implementing effective long-term solutions to ensure continuous service performance. - Provide expert support for broadband, routers, access points, and Hosted Voice solutions, guaranteeing an outstanding customer experience. … installations of cloud-based telephony systems and manage upgrades for existing customers. - Analyse and troubleshoot software, hardware, and networking problems across a variety of systems. - Deliver training and onboarding support for users, empowering them to make the most of their systems. - Collaborate with your team to share knowledge, improve processes, and drive operational efficiency. What You Will Bring: - Experience More ❯
Employment Type: Permanent
Salary: GBP 26,000 - 29,000 Annual
Posted:

Technical Support Engineer

Telford, Shropshire, England, United Kingdom
Jonathan Lee Recruitment
Looking for an exciting opportunity to showcase your technical expertise while working with cutting-edge technology? This is your chance to join a thriving organisation that is revolutionising the way businesses communicate. As a **Technical Support Engineer**, you'll be part of a dynamic team dedicated to delivering innovative solutions and ensuring exceptional customer satisfaction. This … role offers the perfect platform to develop your career with lots of progression opportunity to take your career to new heights. What You Will Do: - Diagnose and resolve complex technical issues, implementing effective long-term solutions to ensure continuous service performance. - Provide expert support for broadband, routers, access points, and Hosted Voice solutions, guaranteeing an outstanding customer experience. … installations of cloud-based telephony systems and manage upgrades for existing customers. - Analyse and troubleshoot software, hardware, and networking problems across a variety of systems. - Deliver training and onboarding support for users, empowering them to make the most of their systems. - Collaborate with your team to share knowledge, improve processes, and drive operational efficiency. What You Will Bring: - Experience More ❯
Employment Type: Full-Time
Salary: £26,000 - £29,000 per annum
Posted:

Technical Support Engineer

Burntwood, Staffordshire, West Midlands, United Kingdom
CV Technical
Technical Support Engineer Burntwood £37,000-40,000 Are you an engineer with a flair for problem-solving, technical drawings, and customer support? Our client is looking for a Technical Support Engineer to join their growing team. This is a fantastic opportunity to play a key role in delivering high-quality … highest standards. What you'll be doing: Preparing tool drawings using CAD software (AutoCAD/SolidWorks) and calculation methods for CNC cutting and press knives. Interpreting and creating detailed technical drawings. Providing hands-on support to contractors and customers on-site as needed. Supporting the Technical Supervisor with day-to-day operations, including responding to customer technical … products, including reverse engineering, testing, product trials, and chairing development meetings. What we're looking for: A degree (or equivalent) in Engineering. Proficiency in AutoCAD or SolidWorks . Strong technical problem-solving skills with the ability to interpret and communicate technical specifications. A proactive approach with the confidence to support clients both in-house and on-site. More ❯
Employment Type: Permanent
Salary: £40,000
Posted:

Technical Support Engineer (Mechanical / Lifting Equipment)

Leicester, Leicestershire, East Midlands, United Kingdom
Rise Technical Recruitment Limited
Technical Support Engineer (Mechanical/Lifting Equipment) £32,000 - £38,000 + Career Progression + Excellent Work Life Balance + Further Training + 34 Days Holiday + Enhanced Pension + 3x Life Insurance + Private Sick Pay Office Based, commutable from Loughborough, Leicester, Nottingham, Derby, Coalville, Melton Mowbray, and surrounding areas Are you a Mechanical Engineer, Service Engineer, Maintenance Engineer or similar with experience in lifting equipment or mechanical systems, looking to step away from the tools and into a technical office-based role, with long-term career progression and a better work-life balance? This is a rare and exciting opportunity to join a specialist company where you will play a … key part in technical support, problem solving, and project delivery, whilst progressing your career off the tools and into a technical path with clear scope for advancement. The company are a global manufacturer of lifting equipment, established for almost 8 decades and employing around 50 people in the UK. They are known for their strong reputation in More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

HVAC Technical Support Engineer

Chessington, Surrey, United Kingdom
Alecto Recruitment
Technical Support Engineer - HVACR (Heating, Ventilation, Air Conditioning, and Refrigeration) Location: Chessington, UK Salary: 35,000 - 40,000 basic We're looking for a Technical Support Engineer with a passion for HVACR to join a forward-thinking team. This office-based role will see you supporting both customers and engineers on-site, troubleshooting technical issues, and helping the sales team deliver the best solutions to clients. This is a great opportunity for someone with technical knowledge in HVACR or thermodynamics , who is organised, customer-focused, and ready to take ownership of their work. What You'll Be Doing Troubleshooting and resolving hardware, software, and connectivity issues across HVACR products Responding to customer … technical enquiries and providing guidance Supporting the sales team in identifying the best solutions for clients Maintaining strong communication with customers and internal teams Managing technical support processes and ensuring KPIs are met Acting as a liaison between the UK market and headquarters Using CRM and case management tools to track and resolve issues What We're More ❯
Employment Type: Permanent
Salary: GBP 35,000 - 40,000 Annual
Posted:

Audio Visual Install Engineer (Technical Support)

Manchester, United Kingdom
Alecto Recruitment
AV Installation Engineer Technical Support (AV/LED Focus) £30,000 to £40,000 per annum We are seeking a versatile Technical Support & Installation Engineer to join our tech team. This role combines office-based technical support, hands-on equipment setup, and on-site commissioning , providing a key link between our customers … and engineering teams. Key Responsibilities: Provide first-line and desk-based technical support for both internal engineers and external clients, resolving issues across IPTV, AV, signage, content systems. Configure, deploy, and commission interactive TV/IPTV/in-room entertainment systems in hospitality venues, integrating with guest UI and system interfaces. Work with digital signage systems and LED … and pixel-level repairs via fine soldering. Assist with TV distribution systems , satellite/fibre/SMATV/MATV/VSAT systems as may be required in client sites. Support aftercare and maintenance contracts - fielding service calls, performing rapid turnaround repairs, and working to SLA expectations (e.g. 4-hour response). Liaise with content/design team to assist More ❯
Employment Type: Permanent
Salary: £30000 - £40000/annum Negotiable at interview
Posted:

Technical Projects & Support Engineer CRM & IT

London, South East, England, United Kingdom
Nextech
Job Title: Technical Projects & Support Engineer (CRM & IT) Location: Central London Salary: Up to £60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth. We're seeking a … Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The Role … integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key Responsibilities CRM Systems Ownership & Development Lead the full implementation, rebuild, or optimisation More ❯
Employment Type: Full-Time
Salary: £50,000 - £60,000 per annum
Posted:

Technical Support Engineer

Driffield, North Humberside, United Kingdom
Rise Technical Recruitment Limited
Technical Support Engineer Competitive Salary + Progression + Training + Monday - Friday + Days + Excellent Company Benefits Driffield (Commutable from: Stamford Bridge, Dunnington, Beverly, Hornsea, Cranswick, Sewerby, Bridlington, etc) Are you an Engineer/Technical support engineer with experience working with PLCs looking to join a well-established global company that truly More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Engineer

Bracknell, Berkshire, England, United Kingdom
LA Micro
Technical Support Engineer Location : Head Office Hours: Days 8:45am - 17:45pm Mon - Fri Contract Type : Permanent We’re looking for someone to troubleshoot and resolve hardware and hardware-related software issues both remotely and physically from our warehouse, resolving client issues, with a focus on Dell hardware! LA Micro Group is an independent technology group, home … We build and supply quality and bespoke computers to end users, brokers, resellers, and trade while ensuring our customers meet their exact requirements. If you’re interested in providing technical support, we want to hear from you! Key Responsibilities: Provide timely and effective technical support to customers via email and phone. Resolve hardware build issues within … cable routing diagrams and machine specs. Communicate with sales representatives regarding issues with builds and further their understanding of products. Document and track customer issues and resolutions in our support system. Write documentation on new servers and issue resolution for internal and external use. Troubleshoot and support network configurations, including familiarity with switches and routing protocols. Apply basic More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Technical Support Engineer (Heat Pumps)

City of London, London, United Kingdom
Hybrid / WFH Options
Ernest Gordon Recruitment
Technical Support Engineer (Heat Pumps) Tower Bridge - London Hybrid £55,000 - £60,000 + Hybrid 3 Days From Home + Progression + Training + Company Benefits Are you a Technical Support Engineer with experience in the heat pumps industry that wants to work in a remote first role for a European leader? Do you … want full support from a European industry leading name that is rivalling the likes of Toshiba and Daikin? On offer is the chance to join a business that has had a fantastic reputation due to their state of the art heat pump systems only have an indoor unit. This means that their units are more affordable, cheaper to install … London Bridge THE PERSON: Mechanical or Engineering related degree Experience with HVAC, AC or Heat Pump industry London based Reference: BBBH22067 Keywords: Heat Pumps, HVAC, Heating, Ventilation, Air Condition, Support, Engineer, London Bridge, Remote, Hybrid, If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV. We are an More ❯
Employment Type: Permanent, Work From Home
Salary: £60,000
Posted:

Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)

Tottenham, Greater London, UK
Palo Alto Networks
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯
Posted:

Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)

Tottenham, England, United Kingdom
Palo Alto Networks
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯
Posted:
Technical Support Engineer
England
10th Percentile
£28,000
25th Percentile
£31,000
Median
£36,000
75th Percentile
£42,500
90th Percentile
£52,500