2nd Line IT Support Engineer
- Hiring Organisation
- SER Limited
- Location
- Redruth, Cornwall, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum
environments Troubleshoot and resolve escalated hardware, software, and network issues Support and maintain Microsoft 365 environments Work across the full Microsoft stack including Windows Server, Azure, Active Directory, and Exchange Assist with system upgrades, migrations, and project work Maintain documentation and update ticketing systems Deliver excellent … customer service while managing multiple priorities Skills & Experience Previous experience working within an MSP environment Strong knowledge of the Microsoft stack (Microsoft 365, Windows Server, Active Directory, Azure) Experience providing 2nd line IT support Understanding of networking fundamentals (DNS, DHCP, TCP/IP) Excellent troubleshooting ...