19 of 19 Customer Experience Jobs in Gloucestershire

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to … take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. … You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience More ❯

of the Group Personalisation strategy to be more relevant for customers. The role of Strategic Measurement Lead involves developing and delivering the measurement strategy that underpins our personalisation and customer experience ambitions. Crafting measurement frameworks and championing data-informed decision-making will help ensure the delivery of the right message to the right customer at the right … time. The role sits within our Product Intelligence team, where we specialise in using insight to drive product development, supporting the scaling and exploitation of new connections to our customer channels, improved in-channel features and intelligent decisioning tools. If this sounds like you, then we'd love to hear from you! Key Responsibilities Defining the measurement strategyfor personalisation … and Next Best Experience (NBX) initiatives, ensuring alignment with customer, commercial, and operational goals. Define and implement robust measurement frameworks, key results, and taxonomies that provide strategic context to performance outcomes. Drive continuous discovery and learning, embedding feedback loops and behavioural insight into product and experience development. Collaborate cross-functionallyacross Product, CRM, Analytics and Engineering functions to More ❯

Senior Electronics Engineer Hybrid- with at least 3 days per week onsite in Cheltenham. Salary up to £55k subject to skills & experience, plus a fantastic benefits package including company bonuses Kohler Mira Ltd is a successful multi brand organisation that has grown significantly over 100 years and has always innovatively led the way in showering technology. Kohler Co., our … to ensure the design is right first time. You'll also be developing the embedded software that will be loaded onto the product to ensure a polished and delightful customer experience with our product in addition to creating bespoke software deliverables for product compliance and development/endurance testing. One of the key responsibilities within this role is … as we drive our new product roadmap over the next 5+ years, adapting to challenging market conditions and finding new innovative ways to push the design envelope and raise customer expectations in increasingly commoditised markets. Skills/Requirements Bachelor's degree (Or higher) in Electronics/Electrical/Systems engineering or equivalent disciplines. 5+ Years of industry experience More ❯

understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in … of this role Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Excellent stakeholder management skills, informed by political and business awareness. Excellent customer experience skills, informed by customer needs, changes and trends Ability to build consensus, making decisions based on many variables, and gain support for major initiatives. Strong sense … communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce. Person specification Board level influencing and operating experience (incl. budget management). Establishing a vision and goals for the organisation/units and to establish a system of measuring effectiveness of goal attainment. Proven track record in More ❯

digital bank with over 20 million active users. Moving into 2025 and beyond, driving the mobile first agenda continues to be a key part of LBG's strategic focus. Customer expectations are continuing to evolve, and more customers than ever are interacting online. The Digital Engagement team is at the heart of serving and supporting customers and colleagues, and … we must deliver on three key objectives to do this. Meet more financial needs (by driving digital sales for the group), build a customer centric team (Digitise to mobile first through our customer & Colleague experiences) and deliver a world class personalised app (deliver the UKs no 1 banking app). The Digital Engagement team works collaboratively across customer … a fast-evolving retail banking landscape. Your ability to translate broad data sets into compelling stories, think strategically, and influence will be critical in shaping the future of our customer experience and driving the future vision to become the UK's banking app. About us Join us and, as well as making a difference to customers, you'll More ❯

of Digital Marketing successes to its clients. This collective strategy between Sales and Marketing teams turn interest into potential customers. ELEVATE's CONCEIRGE team are knowledgeable professionals that are customer-centric and sales-driven. We value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that … will do The ELEVATE CONCEIRGE Lead Development Representative is responsible for answering inbound leads from various sources, working to foster the relationship, and determine the specific needs of each customer on behalf of the world's largest and most prestigious companies. This individual will provide a crucial link to connect with prospects, build rapport, gather information, and identify opportunities … that meet the minimum qualification criteria for our customer sales teams. You will work closely with multiple project managers to execute personalized telephone and email outreach, on a range of commercial real estate solutions and products. This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for our customers in diverse More ❯

/3rd line firewall configuration and troubleshooting oWorking on a varied ServiceDesk within the ITIL framework oScoping and designing solutions for clients oDelivering on-site and remote projects •Required Experience: oFortinet NSE4 certification or equivalent experience oThorough understanding of Networking Principles i.e. DNS, DHCP, IP Subnetting, Routing oMicrosoft Intune and Entra ID (Prev. Azure AD) oEmail Protection and … security oThorough understanding of Web Filtering configuration oAruba Wired and Wireless •Desirable Experience: oPrevious experience delivering IT Services within schools or educational organisations oBarracuda Email Protection oServer and Storage Technologies (Hyper-V, VMware, HPE) oVeeam or other backup technologies oSophos or other XDR technologies 1.6.2. Responsibilities and Tasks •Leverage our portfolio of accomplished industry-leading technologies to: oAct … from discovery through to completion Resolving and acting as a point of escalation for all customers. •Working closely with all areas of the business to ensure that a positive customer experience is maintained consistently. oKeep informed of Market and Competitor activity and feed this back to the team to ensure we are always providing the best value and More ❯

working with Big Data technologies and tools utilized for handling large datasets. Proficiency in programming and debugging/troubleshooting complex issues. Expertise in Data Processing frameworks and schema design. Experience with Data Ingestion tools and developing robust data pipelines. Familiarity with Data Science tools and techniques. Excellent problem-solving abilities and able to work through issues in a logical … manner, documenting solutions as required. Demonstrable experience of continuous improvement, process optimization and automation. Experience Required for the Role Experience of working with big data and data analytics. In-depth knowledge of data analysis platforms and tooling. Strong communication skills, able to articulate complex technical requirements to a range of audiences Typically qualified to degree level, or … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯

logistics solutions that support Nisbets' growth across the UK and international markets. The successful candidate will play a key role in shaping scalable, sustainable logistics practices that enhance agility, customer experience, and operational efficiency. You will act as the bridge between commercial strategy and operational execution-developing, modelling, and delivering high-impact solutions in collaboration with cross-functional … implementation of process improvements across logistics operations. Stay informed on industry trends and emerging technologies to inform strategic design thinking. Collaborate with commercial and account management teams to translate customer needs into viable operational solutions. Capabilities, Skills and Experience Required Minimum 5 years' experience in logistics, supply chain design, or consulting roles. Proven track record in designing … solutions for complex, multi-site operations. Strong understanding of transportation networks, warehouse operations, and supply chain principles. Proficiency in data analysis tools (Excel, SQL, Power BI) and simulation techniques. Experience with ERP and WMS systems (e.g. SAP, Oracle, Manhattan). Excellent stakeholder management and communication skills. Commercial acumen with the ability to balance cost, service, and growth objectives. Strong More ❯

of registered IVC-E pet owners and their pets across the IVC group. Working closely with SEO and SEM teams to drive organic and paid traffic and optimising the customer experience to convert that traffic. The team also support clinical efficiencies by optimising for customer self-service. Responsibilities Strategic Leadership: Develop and execute a product roadmap aligned … and providing insights on product health and market trends. Product Management: Own the product's profitability and commercial success, crafting high-level product requirements, managing product launches, and incorporating customer feedback to optimize product performance. Collaboration: Foster strong partnerships with engineering, marketing, customer support, and other teams to ensure a unified product vision. Data-Driven Decision Making: Develop … and track key performance indicators (KPIs) to measure product success and make data-driven decisions to enhance the customer experience. Continuous Improvement: Conduct market research and stay updated on industry trends to identify opportunities for product enhancement. Qualifications 5+ years of experience in crafting and launching successful digital products with a proven track record of product impact Strong More ❯

structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT … to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Why this job matters The Data Engineering Principal leads the AWS design, building and implementation of processes to … architecture practices. Cloud Governance : Utilize tools such as IAM, resource tagging, cost management, etc. to enforce AWS governance policies and implement monitoring and alerting solutions to address issues proactively. Experience you'd be expected to have A bachelor's degree in computer science, information technology, or any relevant field A master's degree is preferred but not mandatory. AWS More ❯

a highly critical service in c ollaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

principles You'll collaborate on technical designs, influence architectural decisions, and champion best practices in coding and problem-solving. With a proactive mindset, you'll identify opportunities to enhance customer experience and improve internal processes whilst supporting digital operations. The successful person will need a high level of technical expertise in. NET Core, C#, SQL, and alongside experience More ❯

bonus 15% Java, Springboot, Microservices, React, TDD, BDD, Agile, AWS I've partnered with a leading organisation in the mobility space, delivering cutting-edge digital solutions that directly improve customer experience and operational efficiency. This is a hands-on engineering role at the heart of innovation, platform enablement, and DevEx. You'll work across multiple squads, collaborating with … drive real impact, from AI-powered call centre tools to mobile apps supporting EV journey planning for customers. Recent projects include: Building and scaling AI-backed NLP tools for customer service automation Delivering an internal mobile app for accessible journey planning Standardising AWS-native tooling and CI/CD pipelines across 15+ teams and 300+ services Migrating core infrastructure More ❯

At Ascent, we are committed to protecting your privacy and handling your personal data responsibly. Digital Experience function hiring in: United Kingdom Work Preference Option(s): Hybrid model About Us We are Ascent! and we help our customers solve problems, elevate, and do existing things better. We are on a mission to help our customers connect data, software, and … vibrant office community where collaboration thrives and connections flourish. With our hybrid approach, we prioritize hiring individuals who reside in close proximity to our central offices in London. Digital Experience function hiring in: United Kingdom Engagement Option(s): Full Time Work Preference Option(s): Hybrid model Ref : 25077 About Us We are Ascent! and we help our customers solve … landscaping design. Bringing on-demand to the UK's favourite TV listing and review platform. RADIO TIMES Reducing cost, accelerating innovation and attracting new talent in healthcare. PREMIER Taking CX to the next level with AI for 200,000 members. INSTITUTE OF CHARTERED ACCOUNTANTS Empowering the evolution of online learning for a leading global platform. LINKEDIN LEARNING Improving health and More ❯

UK housing transactions each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth. While we are not a start-up we have a start-up mindset set and want … our people to operate with this mindset so that we can achieve our ambitions. The role: The Customer Operations Executive will work in a dedicated team supporting our Stakeholder teams, processing customer orders, contract cancellations and reductions, investigating billing queries and updating customer details on our CRM. This role is predominantly remote; however, the successful candidate will … required once a month. Travel expenses for these visits can be reimbursed, though they will be subject to taxation as a benefit. This is a crucial role within the Customer Delivery department and requires resilience, motivation, excellent attention to detail, time management and communication skills. Although a home based role we would ideally like the successful candidate to be More ❯

and enthusiastic eCommerce Coordinator to join their dynamic digital team. This is a great chance to contribute to a mission-led business, helping deliver a smooth and engaging online experience to a loyal and growing customer base. The company is excited to be collaborating with a rapidly expanding British brand leading the way in premium living and sustainability. … content, manage product uploads, and optimise website content using Magento. Craft compelling, SEO-friendly product descriptions that reflect the brand’s tone and enhance visibility. Coordinate with operations and customer service teams to manage stock levels and ensure a smooth customer experience. Contribute to the execution of the CRO and UX improvement roadmap, supporting initiatives to boost conversion … on competitor activity and use tools like Google Analytics to offer insights that refine digital strategy and content. Qualifications required for this eCommerce coordinator role- 1-2 years of experience in a similar eCommerce or trading role, preferably in a direct-to-consumer (B2C) setting. Strong commercial awareness and understanding of online customer behavior and performance indicators. Excellent More ❯

bedesirable Excellent communication and collaboration skills for cross-functional teamwork Proven track record of driving revenue growth Strong analytical and problem-solving skills to interpret data and draw insights Customer-centric mindset with a passion for exceptional customer experiences and knowledge of cloud-related technologies (IaaS, SaaS, XaaS) would be advantageous We also acknowledge that the confidence gap … hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting … situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we … Willingness to both share your knowledge and learn from others A proactive approach towards looking for risks and problems Desirable Skills and Technologies Deep knowledge and understanding of virtualisation Experience in installation, upgrading, configuration, and support of: Windows 2016/2019, Windows Server, AWS, and Azure Experience or knowledge of various Red Hat related products, including Satellite More ❯