26 to 50 of 69 Customer Service Jobs in Gloucestershire

reside in close proximity to our central offices in London. About the Role We're looking for a versatile Technical Product Manager who blends product thinking with business consulting, service design and technical fluency. You'll lead discovery through hands-on workshops, shape delivery plans, and stay close to the tech, especially in AI-enabled, data-rich environments, while … early-stage planning, facilitating scoping sessions, engaging senior stakeholders and turning complex opportunities into actionable roadmaps. What You'll Be Doing Design, facilitate, and document discovery workshops (design thinking, service blueprinting, prioritisation, technical deep dives) to uncover user needs and align stakeholders. Own the discovery and definition of digital products and services in partnership with clients. Lead or support … data scientists, and designers to deliver high-impact solutions, aligning feasibility with user value. Support GenAI- or AI-driven product development, including helping shape early MVPs or PoCs. Use service design methods to map experiences, identify opportunity areas, and align teams and stakeholders around user needs and business priorities. Define and manage the product backlog; lead sprint planning and More ❯

a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech More ❯

by keeping mobile devices safe, updated, and accounted for. This is a perfect entry point for someone with no previous technical experience, but a genuine interest in IT and customer service, and a willingness to learn on the job. Youll receive full support and training from an experienced team as you build real-world skills in mobile device … management, asset control, and service operations. This role is office based 5 days a week in Cheltenham. What Youll Be Doing Provision, configure and support laptops, tablets, and phones across a secure estate. Sanitise, build, track, and distribute devices daily. Take ownership of incidents, service requests, and hardware refreshes (approx. 2,000 devices per year). Handle administration … youll bring: You dont need technical experience, just the right attitude: A real interest in IT, mobile devices, or technology. Comfortable communicating with various team members and dealing with customer services. Comfortable working in a structured, repetitive role with a solid focus on accuracy. Willingness to follow detailed processes and strict security protocols. Reliable, self-motivated and keen to More ❯

Our client a public sector Constabulary is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent bases to help with BAU and tasks when the new RMS system goes live. This is a hybrid role being on site in Gloucestershire one day per fortnight. Purpose of the role: The provision of application (Records … Management System (RMS)) maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating … coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or More ❯

in Teams admin portal L1 Support knowledge of Application & SharePoint L1 support troubleshoot office Apps. Should have effective communications skills Ability to multitask and time management skills Should have Customer Service experience Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn Proven ability to work well with technical and non-technical staff … new industry skills and competencies via various methods, including research and attendance at technical courses and seminars etc. KEY RELATIONSHIPS & CONTACTS With Client Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness for the client as an on-going basis. With Line Manager/Senior Stakeholders Maintain regular contact with Line Manager More ❯

You Will Ideally Bring: Strong technical expertise in Windows 10 troubleshooting, Microsoft Managed Desktop environments, device configuration, and basic networking, with familiarity in Intune and cloud printing. Experience in customer service, effective communication skills, and the ability to work independently while managing multiple tasks to resolution. Knowledge of ITIL processes, virtualization concepts, and support for collaboration tools (Teams More ❯

into your future?Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a … support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior … the internal knowledge base What you'll need: Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: Industry More ❯

Senior 2nd Line Engineer (Progression to 3rd Line) HQ: Gloucester/Hybrid About the Company My client is a growing, fast-paced Managed Service Provider (MSP) delivering IT support, cloud solutions, and infrastructure projects to a wide range of clients across the UK. The team thrives on collaboration, learning, and solving real-world technical problems with a people-first … the 1st line team Support infrastructure upgrades, migrations, and deployment projects Assist with onboarding new clients and maintaining their environments Document fixes and maintain accurate client records in the service desk system Collaborate with 3rd line engineers and project teams to expand your technical exposure Proactively identify recurring issues and suggest improvements What Were Looking For Proven experience in … with backup solutions (e.g. Veeam, Datto), RMM tools, and remote troubleshooting A strong desire to develop your technical skillset and move into a senior/3rd line position Excellent customer service and communication skills Full UK driving licence (client visits required) Benefits: Salary up to £40,000 DOE Private healthcare 25 days annual leave + bank holidays Professional More ❯

of experience in Azure VMware Solution, and 5 years of experience in VMware vSphere, Azure cloud services deployments, and cloud migrations. Responsibilities You will partner with program managers and service delivery teams to plan, architect, and guide complex infrastructure deployments and migrations for large enterprise customers, moving customers from on-premises VMware environments to the Azure VMware Solution You … will work directly with customer application infrastructure and security stakeholders to define requirements, strategy, and processes for successful design, deployment migrations Maintain knowledge of the latest on AzureAVS and VMware products to propose designs to customers and act as a subject matter trainer for other specialists Share knowledge with others through solution documents, engage technical communities, build automated self … customers on Azure-specific solutions and deployment Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead More ❯

Purpose: - To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Main Duties & Responsibilities: - Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. - Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and issue resolutions, with stakeholders at all … using Excel to uncover trends, errors, or opportunities for improvement. - Develop and maintain project documentation, reports, and status dashboards. - Serve as the main 2nd Line point of contact for customer-facing issues. - Collaborate with technical teams to understand system functionality and relay findings effectively. - Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports … Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. - Ability to work independently with minimal supervision. - Excellent written and verbal communication skills. - Strong customer service orientation and experience managing external stakeholders at all levels. - Detail-oriented, organised, and able to prioritise in a fast-paced environment. - Ability to translate technical issues for More ❯

based near Cirencester offering up to £35,000 plus excellent benefits The Role The Application Support Analyst will be responsible for: supporting a variety of systems & software (resolving incidents, service requests etc.) monitoring softwares & applications ensuring uninterrupted service investigating, troubleshooting and resolving issues, performing root cause analysis creating & updating technical guides and support procedures collaborate with internal and … the Application Support Analyst role will have: previous experience gained in a similar Application Support, Product Support, Software Support role experience within a financial services environment excellent communication and customer service skills strong attention to detail, methodical and highly organised On offer Salary up to £35,000 depending on experience plus excellent benefits including hybrid working Robert Half More ❯

based near Cirencester offering up to £35,000 plus excellent benefits The Role The Application Support Analyst will be responsible for: supporting a variety of systems & software (resolving incidents, service requests etc.) monitoring softwares & applications ensuring uninterrupted service investigating, troubleshooting and resolving issues, performing root cause analysis creating & updating technical guides and support procedures collaborate with internal and … the Application Support Analyst role will have: previous experience gained in a similar Application Support, Product Support, Software Support role experience within a financial services environment excellent communication and customer service skills strong attention to detail, methodical and highly organised On offer Salary up to £35,000 depending on experience plus excellent benefits including hybrid working Robert Half More ❯

management of their programmes and events. Raise issues that may impact the RAID log. Escalate risks to ensure appropriate action is taken to mitigate them. Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships. Key Skills/Experience Required: Proficiency in Microsoft Office, including Excel (using VLOOKUP, pivot tables highly More ❯

with PLCs Overseeing construction, writing sequences of operations, factory & field test scripts Participating in site & construction meetings, running factory witness tests Performing field checks, startup, commissioning, training, and ongoing service Constructing control panels, modifying field wiring with quality workmanship Performing startup, maintenance & troubleshooting of ATSs and control systems Setting up protective relaying for generator and utility operations Operating and … systems Experience with GE and/or Allen Bradley PLCs, Woodward controls, protection & control products, SCADA systems Valid driver's license CORE COMPETENCIES Technical Knowledge Organizational Skills Interpersonal Skills Customer Service The salary range is $97,000 - $135,000/year, plus car allowance and bonus based on experience. WHAT WE CAN OFFER YOU: Employee Stock Ownership Plan More ❯

their dynamic digital team. This is a great chance to contribute to a mission-led business, helping deliver a smooth and engaging online experience to a loyal and growing customer base. The company is excited to be collaborating with a rapidly expanding British brand leading the way in premium living and sustainability. Role and Responsibilities of this eCommerce coordinator … content, manage product uploads, and optimise website content using Magento. Craft compelling, SEO-friendly product descriptions that reflect the brand’s tone and enhance visibility. Coordinate with operations and customer service teams to manage stock levels and ensure a smooth customer experience. Contribute to the execution of the CRO and UX improvement roadmap, supporting initiatives to boost … coordinator role- 1-2 years of experience in a similar eCommerce or trading role, preferably in a direct-to-consumer (B2C) setting. Strong commercial awareness and understanding of online customer behavior and performance indicators. Excellent attention to detail, with strong communication and organisational skills. A proactive team player with a growth mindset and interest in digital trends. Comfortable using More ❯

our monitoring systems. Dealing with IT problems and incidents for a variety of customers and technologies. Desirable Skills: A strong interest in IT and technology. Good inter-personal skills. Customer service skills. Great written and verbal English. Personal Qualities: Team player with ability to work independently. Motivated Flexible attitude Honest Hard-working Training ICT (Information Communications Technician) Level … the Just IT apprenticeship team to increase your skills. Your training will include gaining a Level 3 Information communications technician qualification. Potential to progress through all aspects of the Service Desk or into other areas of the business, including (but not limited to): network engineer, infrastructure engineer, cloud engineer, project coordinator, pre-sales consultant. Apprenticeship Standard Information communications technician … Year 6 Months Positions Available 1 Closing Date Wednesday, 3rd September 2025 Start Date Friday, 5th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Logical Team working Creative Initiative Patience Qualifications English GCSE, grade 4/C and above (Essential) Math GCSE More ❯

Have a relevant qualification in IT Experience in supporting Microsoft office- Exchange, Intune, OneDrive A good understanding of the basics of networking Experience with Active Directory, DNS, DHCP Excellent customer service skills Excellent communication skills This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in the role of 2nd Line engineer … position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in More ❯

is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. At Ameresco, we show the … Carry out electrical inspections and testing with certification using calibrated test equipment or have the skill required to instruct contractors remotely either via written processes or calls. Maintain accurate service records and issue required documentation (EIC, EICR, MEIWC, etc.). Provide remote technical support and troubleshooting when working from home or off-site. Liaise with project managers, clients, and … Schneider, EO and Kempower. Good understanding of networked systems (Wi-Fi, SIM-based comms, OCPP protocol). Excellent time management and self-motivation working remotely or on-site. Strong customer service and communication skills. Good IT literacy Personal Attributes: Safety conscious. High integrity. High standards. Delivery focused. Team player. Customer focused. A highly effective operator who is More ❯

hardware, VPNs, printers, and mobile devices. Manage incident queues, ensuring tickets are actioned and resolved in a timely manner. Provide support to VIP users, maintaining the highest level of customer service. Handle calls, emails, Microsoft Teams chats, and monitor support channels for incoming incidents. Manage vendor relationships for IT hardware and services. Respond to both reactive and proactive incidents More ❯

technologies and platforms, with the ability to interpret complex information. Highly adaptable, with excellent organizational and time management skills. Strong communication and interpersonal skills, with a focus on improving customer service. Why PeopleScout? At PeopleScout, we're committed to transforming the way organisations attract, engage, and develop talent. As part of our team, you'll work in a dynamic More ❯

architect and technical leader. Comprehensive Engagement Across Process Phases: Involvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. Strategic Stakeholder Engagement and Innovative Coding Solutions: Drive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and code creative solutions. Required education More ❯

support to staff across a client base of supported schools and businesses, ensuring smooth operation and maintenance of ICT resources. Responsibilities: Manage and respond to support tickets via the Service Desk system. Handle incoming phone calls and emails from users requiring IT assistance. Provide remote support using monitoring and management software. Perform tasks ranging from password resets to cloud … service configurations (e.g., Microsoft 365). Document IT requests and maintain accurate records of support activities. Visit supported schools and business sites to resolve technical issues. Engage with staff in person to troubleshoot and provide IT solutions. Assess and document end-user IT environments during site visits. Assist in the setup and maintenance of cloud-based IT services. Support … users in navigating and utilizing platforms like Microsoft 365. Collaborate with external support providers when necessary to resolve complex issues. Required skills: Strong interest in IT, customer service and administration. Excellent communication and teamwork skills. Good organizational abilities and time management. Ability to prioritize tasks and respond to urgent issues effectively. Entry requirements: 3 GCSEs (or equivalent) at More ❯

The National Senior Sales Engineer for Power Systems is responsible for developing and selling power control systems & solutions and upgrading existing customer equipment nationally. Solutions mainly include DVL power control systems specifically designed and applied to hyperscale data center operators. This includes controls for UPS, STS, ATS & generator reserve or catcher systems, multi-generator or UPS monitoring systems. Also … include management and supervision of third-party participants, and other DVL associates. Work closely with DVL Power Systems Engineering to continually refine the products to meet general and specific customer needs and preferences. Maintain a "pipeline log" to help with future planning of DVL personnel needs. Complete all manufacturers and DVL training to become knowledgeable in our Engineering services … drawings in CAD-like systems is preferred. Experience working independently in developing opportunities; contacting and nurturing end-users and devising strategic plans. Ability to work and travel independently to customer locations nationally. COMPETENCIES YOU SHOULD HAVE Technical Knowledge Communication Customer Service The salary draw pay range is $125,000 - $150,000/year plus car allowance and More ❯

ICT Support and Helpdesk Officer £24,441 - £26,591 pro rata, subject to level and experience, pay award pending 30 hours per week, Permanent (Cirencester) Do you have fantastic customer facing skills and a desire to help resolve a users issues? Are you experienced in dealing with customers or have the skills to? We have an exciting opportunity for … be working as part of the ICT Team to provide day-to-day administration support effectively and efficiently across all Councils and Clients. You will be providing an excellent customer service experience, liaising with customers at all levels to help log and record their issues both face to face and remotely. You will need to have a can … drive. You will need: GCSEs (5 A-Cs or equivalent, including Maths and/or English) Experience of working in a similar or related role e.g ICT Helpdesk or Customer support team (internal or external) Good level of IT skills, including- MS Office Communicates effectively at all levels (excellent verbal and written skills) Proactive and self-motivated with a More ❯

works on CCTV, access control, intruder, PA, and fire alarm systems Conducting inspections, tests, and system upgrades in line with current British Standards Certifying compliant systems and maintaining accurate service records Working from wiring diagrams and schematics to ensure technical precision Responding to emergency call-outs and participating in the on-call rota Collaborating with wider teams and contractors … for reporting and work tracking Full UK driving licence (company vehicle provided) Willingness to undertake a DBS check Excellent problem solving skills, great attention to detail, and a strong customer service ethic In return: Company vehicle provided 32 days holiday Full-time hours: Monday to Friday, 8:00am-5:00pm On-call rota with additional earning opportunities If More ❯