2 of 2 Incident Management Jobs in Gloucestershire

are passionate about training, technology and career development. Key accountabilities of the role Support of a range of critical applications running on a common platform. Monitoring of queues in incident management systems. Initial issue determination and some remediation actions. Contribution to the development and deployment of enhancements and patches. Key skills and experience Logical thinking with methodical actions. … Excellent written and verbal communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover More ❯

The Role - Service Relationship Representative (SRR) - 30 hours per week = Part Time Through a culture of collaboration, learning and opportunity, the Service Relationship Management Team is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency. The Service Relationship Representative (SRR) is part of the Service Relationship Management … Key Objectives Will Be To: Provide Service Quality Assurance in all activities Share Account knowledge with sellers on receipt of enquiries and escalations Ensure the day-to-day relationship management is upheld with a consistent POC (point of contact) Ensure escalations and complaints process is followed Maintain a high-level understanding of Claranet products and services Key Responsibilities Support … and KPIs Takes ownership of customer feedback and investigate, ensuring they are resolved efficiently and satisfactorily Understand and identify customers concerns, manage in line with the appropriate level of management engagement and agree resolution approach Working with Service Relationship Team to ensure that Claranet continually achieves a positive client relationship, maximise customer satisfaction which is measured via Net Promoter More ❯