4 of 4 Incident Management Jobs in Gloucestershire

community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party … causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor … and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of More ❯

bases you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be More ❯

in our operational processes and tools. Manage cloud platforms with a focus on cost efficiency, particularly AWS services. Operate and optimise monitoring and alerting systems. Handle API integrations, DNS management, and web service configurations. Develop automation tools and scripts to streamline operational processes. Oversee deployment pipelines and version control systems. Conduct incident management processes and post-mortem … Qualifications: Strong experience with cloud platforms, especially AWS, and cost management. Proficiency in monitoring and alerting systems such as Sentry, Logz.io, or similar. Deep understanding of API integrations, DNS management, and web service configurations. Experience with automation tools and scripting for operational processes. Knowledge of deployment pipelines and version control systems. Proven track record in technical operations or DevOps … a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

/functionality/technologies that could be used to improve effectiveness, efficiency and user experience Support/provide input to develop the HRIS road map, change control processes and incident management frameworks. Provide technical content to support the development of materials to effectively train end-users on how to use Workday. You are someone who Applies creativity, curiosity … Has 3 or more years technical Workday experience, ideally with experience of configuring and using advanced compensation functionality. Functional knowledge in key HR competencies and processes including compensation, performance management, recruiting, learning & development, etc. More ❯