18 of 18 Service Management Jobs in Gloucestershire

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. … You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the … ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management More ❯

our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response … EDR), Security Information and Event Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will … be responsible for service management activities in the delivery of the security operations centre (SOC). The primary focus is on guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior More ❯

departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers … make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. More ❯

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder will … satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a … chatbot interface to enhance service efficiently Development and implementation of IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for G3 More ❯

functional teams for timely resolution. Your responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift … between suppliers, OEM, and other IT stakeholders for their particular area. Interaction with Team members for knowledge sharing, knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.). Maintaining agreed … MRTs etc barcode scanners, barcode printers, smart devices) and touch points. Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes. Rewards & Benefits: TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care More ❯

seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! Were inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, youll be at the heart of providing essential hardware support to a prestigious government client. From … devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as … a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks More ❯

rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting 'go … to market' propositions and service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering … engagements. Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and More ❯

Working with the field service team along with both internal and external contacts providing support to colleagues in conjunction with the broader learning to establish effective working relations with the field service engineers within your team. Preparation and submission of all apprenticeship learning modules and taking guidance. Role … Successful completion of all academic studies and apprenticeship learning modules Gaining of practical electrical and mechanical service engineer knowledge and skills across all aspects of maintenance and repair Development of effective fault diagnosis skills from first principles Positive client feedback regarding engagement and completion of duties Document work completed … concisely and to promptly submit service reports using the electronic service management system To always comply with the relevant health and safety legislation and to ensure that all risk assessments & method statements and dynamic/lone working risk assessments are completed where applicable prior to commencement of More ❯

technical support to all users across the College, both academic and administrative. Distribute ICT consumables as necessary and manage IT assets effectively. Utilize the service management system for: Problem investigation and diagnosis. Implementation of solutions and documentation of actions and findings. Communication with users throughout support processes. Escalation … problems to senior IT staff or external agencies where required. Assist with managing and maintaining user accounts within Active Directory. Support the implementation and management of user environments using relevant software such as Group Policy. Monitor and maintain College systems in alignment with established plans. Ensure all new equipment … renewals of services. Desktop & Application Support Diagnose and repair PCs, Macs, laptops, tablets, peripherals, and applications. Support all school software applications, including the School Management Information System, VLE, and library management system. Provide support for servers, including backup routines. Installation, Configuration & Cyber Security Ensure all College-owned devices More ❯

Register Your Interest - Technical Management Placement Your Future Employer Unilever is one of the world's leading suppliers of Food, Home, and Personal Care products with sales in over 190 countries and reaching 3.4 billion consumers daily. Founded in Port Sunlight (Wirral) in 1929 by Lord Lever, Unilever has … natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace'. What do we look for? Our Technology Management (TM) Industrial Placements are specially designed to give you the experience you're hungry for - before you even graduate! You don't need a … the penultimate year of their undergraduate degree by the time they start their placement and be returning to study after their placement. Our Technology Management Industrial Placements are a chance to showcase your thinking and skills, with total support from a line manager and a buddy. The role: Technology More ❯

and to support users based at within the Trust. The Digital Systems Manager will be a key member of this team Responsible for the management, maintenance, development and technical administration of the Trust's IT Service Management system, HALO Provide technical support and advice to end users … systems managed by the team. Responsible for providing second line support to digital system users on application and technical issues. Contribute to the project management of future system upgrades/developments and implementations of corporate applications. Develop the digital systems security policies and procedures in line with Trust Digital … services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. This is a customer facing role. You will be required to travel to UK … for this role. Key job responsibilities Lead and deliver complex advisory engagements across business case development, IT operating model design, governance, and organizational change management Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps Advise clients on the impact of cloud transformation, helping … and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives More ❯

pipelines and DevOps practices Familiarity with Ansible, Puppet, Jira, Confluence, and Agile delivery methodologies Background in secure software delivery and knowledge of ITIL-based service management This is a rare chance to work at the cutting edge of secure cloud transformation, contributing to programmes of national importance. Apply More ❯

pipelines and DevOps practices Familiarity with Ansible, Puppet, Jira, Confluence, and Agile delivery methodologies Background in secure software delivery and knowledge of ITIL-based service management This is a rare chance to work at the cutting edge of secure cloud transformation, contributing to programmes of national importance. Apply More ❯

pipelines and DevOps practices Familiarity with Ansible, Puppet, Jira, Confluence, and Agile delivery methodologies Background in secure software delivery and knowledge of ITIL-based service management This is a rare chance to work at the cutting edge of secure cloud transformation, contributing to programmes of national importance. Apply More ❯

partnership with subject matter experts and IT teams to identify and implement solutions which meet business needs. They will join the Group IT Project Management Office (PMO), supporting IT projects across a range of teams, including and not limited to Infrastructure, Security, Modern Workplace and Collaboration. Your objectives and … Supporting the adoption of PMO governance, best practices, principles and templates for a portfolio of projects from idea through to implementation until transition into service Establishing elements of business analysis, including business case, project scoping and requirements gathering Gathering and analysing data, supporting creation of business cases, performing impact … cost-savings across the business Possess strong problem-solving and multi-tasking skills Be aware of modern project delivery methodologies Be aware of ITIL Service management principles Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of More ❯

location (Bristol preferred, Farnborough alternative) for duration of activity. Success criteria Manage and achieve EA acceptance and validation to client representatives, against requirements and service management processes during Q1 2025. Expected skills & experience required: Client ICT and network standards. Client documentation standards. TOGAF (ideally certified). Archimate (or More ❯

to identify and implement critical enhancements, manage EVM/CMMC requirements, and oversee product upgrades and patching. You will be the linchpin in relationship management, bridging the gap between shops, functional teams, implementation squads, and support operations. Your primary focus will be ensuring seamless integration and alignment of perspectives … from a diverse array of stakeholders, including Product Managers, Technical Anchors, Service Owners, and Developers across Digital Technology and our Capacity Functional Team. This is an unparalleled opportunity to make a significant impact on our manufacturing processes, driving efficiency and innovation. Join us and be a key player in … requirements gathering, fine-tuning, and obtaining product feedback. • Own and manage MES solutions deployed across GE sites in Europe, ensuring technical product ownership and service management. • Possess a deep understanding of the technology stack and its impact on the final product. • Act as a bridge between implementation teams, stakeholders More ❯