26 to 45 of 45 ITIL Jobs in Hampshire

Familiarity with secure networks or infrastructure-based delivery environments Experience providing independent assurance or programme-level consultancy Knowledge of structured delivery methodologies (e.g., PRINCE2, ITIL, Agile ...

delivery of ITSM solutions across cloud, on-prem, and hybrid environments Collaborate within Agile teams to deliver against transformation priorities Ensure solutions align with ITIL/ITSM/ITOM best practices Contribute to continuous improvement and delivery excellence Key Skills & Experience Strong experience with ITSM/Service Desk tools, such … ServiceNow, BMC Remedy/Helix CA Service Desk Manager Cherwell, Freshworks, or ManageEngine Proven background in ITSM/ITIL frameworks (ITIL v4 certification desirable) Experience delivering secure, scalable, and resilient ITSM platforms Solid understanding of core infrastructure: Windows Server, Active Directory, Group Policy SQL Server & clustering PKI and certificate management ...

optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments.Senior ITSM Engineer Skills and Experience Extensive … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy ...

optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy ...

optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy ...

optimisation and enhancement of enterprise ITSM platforms . Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance . Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments . Senior ITSM Engineer … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks , ideally with ITIL v4 certification . Experience delivering secure, large scale ITSM tooling solutions . Knowledge of Windows Server, Active Directory, Group ...

part of the onboarding process Support SMO process owner and Product managers in the creation of processes & procedures Provide training Essential Skills Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge ...

service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities … Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. Develop and maintain capacity plans, forecasts, and models for VMware environments. Monitor service performance metrics, analyse ...

Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents … changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights. Maintain ...

Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing …/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical ...

transform enterprise-wide Change and Problem Management processes to enhance service stability and operational performance About You Strong experience developing, embedding and maturing ITIL-aligned Change and Problem Management processes within a complex environment Demonstrated ownership of service or process improvement initiatives with measurable outcomes Excellent analytical and problem-solving … capability with a data-led decision-making approach ITIL Foundation certification (v3 or v4) Experience working with enterprise service management tooling (Freshworks desirable) and within collaborative delivery environments Familiarity with delivery frameworks such as Agile and/or enterprise architecture approaches Benefits 25 Days Holiday + Bank Holidays (with ...

transform enterprise-wide Change and Problem Management processes to enhance service stability and operational performance About You Strong experience developing, embedding and maturing ITIL-aligned Change and Problem Management processes within a complex environment Demonstrated ownership of service or process improvement initiatives with measurable outcomes Excellent analytical and problem-solving … capability with a data-led decision-making approach ITIL Foundation certification (v3 or v4) Experience working with enterprise service management tooling (Freshworks desirable) and within collaborative delivery environments Familiarity with delivery frameworks such as Agile and/or enterprise architecture approaches Benefits 25 Days Holiday + Bank Holidays (with ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

through to delivery and review. Contribute to IT strategy, standards, documentation, and change control processes. Support continuous improvement and adoption of best-practice frameworks (ITIL, Prince2). Essential Skills & Experience Proven experience in cybersecurity engineering. Strong knowledge of enterprise and cloud platforms, particularly Microsoft 365 (Defender, Intune, IAM, Compliance). … Demonstrable project management experience ideally (eg Prince2). Experience with compliance frameworks such as Cyber Essentials and audit processes. ITIL qualification or experience working within the ITIL framework. Excellent communication skills and ability to work collaboratively. ...

solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: * Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. * Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. * Develop technical designs … business rules, notifications, UI policies, and forms to streamline IT and business processes. * Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. * Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. * Provide knowledge transfer, documentation, and support to internal ...

solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: * Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. * Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. * Develop technical designs … business rules, notifications, UI policies, and forms to streamline IT and business processes. * Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. * Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. * Provide knowledge transfer, documentation, and support to internal ...

where reliability, security, and performance are critical. You'll lead the operational support function, ensuring services are delivered consistently, securely, and in line with ITIL best practice, while driving continuous improvement across a complex digital estate. Working closely with engineering, delivery teams, stakeholders, and third-party suppliers, you'll play … within a highly regulated environment. What you'll be doing Own day-to-day operations across a large portfolio of live digital services Lead ITIL-aligned processes including incident, problem, change, release, and service management Drive proactive service assurance, monitoring, and continuous improvement Ensure rapid resolution of issues impacting availability ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...

involves working closely with business stakeholders to understand HR requirements, identify challenges, and deliver effective system solutions while supporting ongoing ADM delivery within an ITIL framework. Key Responsibilities: Lead configuration, support, and optimisation of SAP SuccessFactors Employee Central. Engage with HR stakeholders to gather requirements, analyse issues, and propose solutions. … other SuccessFactors team members. Support integrations, data replication to S/4HANA, and related SF modules where required. Ensure effective ADM delivery aligned with ITIL processes including incident, problem, and change management. Experience required: At least 10 to 15 years of strong hands on in SAP SuccessFactors Employee Central module ...