26 to 50 of 51 ITIL Jobs in Hampshire

Solution Architect, on time and within budget \n Certified ServiceNow System Administrator \n Certified Implementation Specialist in at least one ServiceNow product suite \n ITIL Foundation certification (v3 or v4) \n Strong hands‐on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts ...

transition of project deliverables into live service. This role is subject to a standard DBS check. About You: You will hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification, and have experience in some technologies such as desktop refresh projects, server replacements, network or cloud infrastructure deployments. You will have ...

Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail ...

professional and disciplined approach at all times when working within client Data Centre’s Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies ...

professional and disciplined approach at all times when working within client Data Centre’s Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies ...

professional and disciplined approach at all times when working within client Data Centre’s Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies ...

dashboards Support continuous improvement of event management processes and best practice Contribute to detection, correlation, and response strategies About You Strong experience in ITIL Event Management/Incident Management SME-level knowledge of monitoring tools such as: SolarWinds, SCOM, BMC TrueSight, WhatsUp Gold, Tanium, Tripwire Comfortable working on-site within ...

business change programmes or relationship management roles. Strong written and verbal communication skills with the ability to influence at all levels. Excellent understanding of ITIL methodologies and standards. Good understanding of the NATS operating environment and strategic objectives. Extensive Engineering/IT/Business management experience in a fast-paced ...

massive plus). Desirable Skills Experience managing digital signage Content Management Systems (CMS). Prior experience working within a Retail IT environment. ITIL V3/V4 certification. Awareness of enterprise security and compliance standards (PCI-DSS, GDPR, PII) Key Role Duties Mobile Device & Application Management: Manage a fleet ...

process creation, documentation, and service readiness activities. Strong stakeholder influencing skills, capable of working with senior leaders. Knowledge of service management frameworks such as ITIL, ISO20000, or IT4IT. Ability to lead virtual and co-located teams within tight deadlines. If you're a strategic thinker with a passion for delivering ...

team of Service Desk Technicians. \n\n \n Skills and Experience \n To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. \n You will also demonstrate: \n \n \n Accountability and responsibility ...

obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance … successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

infrastructure engineering teams. Strong people leadership and stakeholder management skills. Background in infrastructure operations, platform engineering, or IT services. Experience working within Agile, Scrum, ITIL, or SDLC environments. Strong organisational, planning, and decision-making abilities. Comfortable working within complex, multi-disciplinary technology environments. Desirable Certifications ITIL Foundation Microsoft Azure Google ...

Experience in IT Support/Service Desk/Desktop Support roles Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support Understanding of ITIL and working to SLAs Strong troubleshooting and customer service skills Desirable: ITIL certification, virtualised environments, IT procurement experience In return, you'll receive competitive compensation ...

mitigation plans, and deployment readiness recommendations. \n\n Continuous Improvement \n \n Identify opportunities to improve service transition and operational readiness processes. \n Support ITIL best practices and organizational service management initiatives. \n Analyse post-implementation reviews and lessons learned to improve future readiness activities. \n\n Required Skills & Experience … Essential \n \n 5 + years’ experience in IT Service Management (ITSM) and Service Transition processes. \n Strong understanding of ITIL principles and frameworks. \n Experience managing operational readiness or service transition activities. \n Excellent stakeholder management and communication skills. \n Experience working with infrastructure, cloud, application, and support teams. ...

environment. Technical Proficiency: Strong hands-on experience supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles, specifically Incident, Request, and Problem Management. Communication Skills: Exceptional verbal and written communication skills, with the ability ...

optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy ...

Patient Record (EPR) systems or other complex health technology solutions in a live operational environment Experience working to Service Level Agreements (SLAs) within an ITIL-aligned environment ITIL v4/5 Foundation (or equivalent) How to apply To apply, submit a covering letter explaining why you would love to work ...

boards.\ NCommunicate risks, mitigation plans, and deployment readiness recommendations.\ N\nContinuous Improvement\ N\nIdentify opportunities to improve service transition and operational readiness processes.\ NSupport ITIL best practices and organizational service management initiatives.\ NAnalyse post-implementation reviews and lessons learned to improve future readiness activities.\ N\nRequired Skills & Experience\ NEssential … + years’ experience inIT Service Management (ITSM) and Service Transition processes.\ NStrong understandingof ITIL principles and frameworks.\ NExperience managing operational readiness or service transition activities.\ NExcellent stakeholder management and communication skills.\ NExperience working with infrastructure, cloud, application, and support teams.\ NStrong risk management and problem-solving capabilities.\ NAbility to coordinate ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

Description \n Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single … Desk tooling and services \n Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function \n\n ITIL Best Practice \n \n Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service ...

NJob Description\ NLead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single … Disaster Recovery plans are in place and tested for the Service Desk function\ N\nITIL Best Practice\ N\nEnsure ServiceDesk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management\ NMaintain and improvestandard operating procedures (SOPs), work instructions, runbooks ...

Your new companyA well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...