26 to 42 of 42 ITIL Jobs in Hampshire

Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL Change Enablement principles . You will be responsible for coordinating and governing changes across technical and business teams, ensuring that changes are appropriately assessed, planned … make balanced decisions in a complex IT environment. Key Responsibilities Coordinate and manage IT changes through the end-to-end change lifecycle. Apply ITIL 4 Change Enablement principles to ensure changes are appropriately assessed, authorised and implemented. Coordinate multiple stakeholders across technical, operational and business teams. Assess the risk, impact ...

innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful ...

cluster of satellites. You will also be submitting tasking requests into third parties to provide further satellite data. A service background, or knowledge of ITIL practices is of benefit to this role, but not essential. Key Responsibilities will include: Generating mission operation plans for a cluster of satellites for multiple ...

relationships across technical, project and operational teams. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes . Support the adoption of ITIL best practices and wider Service Management initiatives. Review post-implementation outcomes and lessons learned. Use lessons learned to improve readiness approaches for future deployments. Essential … Experience & Skills 5+ years' experience in IT Service Management (ITSM) and Service Transition. Strong understanding of ITIL principles and frameworks . Proven experience managing Operational Readiness and/or Service Transition activities. Excellent stakeholder management and communication skills. Experience working across infrastructure, cloud, application and support teams . Strong risk ...

continual improvement across change management practices. Essential Skills & Experience Experience working in an IT Change Management or Service Management environment. Strong understanding of ITIL Change Enablement principles. Experience coordinating multiple stakeholders across technical and business teams. Excellent organisational, planning and prioritisation skills. Strong communication and stakeholder management abilities. Experience working … supporting large-scale or enterprise IT environments. Familiarity with Agile and traditional project delivery methodologies. Understanding of operational readiness and service acceptance. Technical Knowledge ITIL 4 Change Enablement Incident, Problem and Release Management Service Transition and Operational Acceptance Risk and Impact Assessment Techniques ITSM Platforms (e.g. ServiceNow) Change Scheduling ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled … interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge ...

Technical Proficiency : Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. ITIL Framework Alignment : Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting : Ability to apply logical problem-solving techniques ...

will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will … will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organisational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem-solving capabilities. Ability to coordinate multiple projects ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

Delivering complex, multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management skills, able to translate technical/operational complexity for senior audiences Nice … have Armed Forces background or NATO programme exposure PRINCE2, ITIL or PMP certification This is a rare opportunity to take genuine operational ownership within a high-profile defence account, with real influence over service transformation and customer growth strategy - not just BAU delivery. Reasonable Adjustments: Respect and equality are core ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...

cloud and on-premise applications. Deliver data migration, system integration, and end-to-end testing. Work closely with Senior Analysts and Project Managers using ITIL and Agile methodologies. What We're Looking For Experience delivering and supporting business-critical applications. Revenues & Benefits systems experience (NEC highly desirable). Microsoft … experience, including Teams, SharePoint, and Power Platform. Knowledge of data integration, system connectivity, and technical project delivery. Familiarity with ITIL and Agile practices. To be considered for this role click apply and submit a copy of your up to date CV. Key Dates Submission Deadline: Wednesday 5 August Interviews: Week ...

workflows. 6. Act as Level 3 escalation point; monitor platform health, manage upgrades and patches. 7. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. 8. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 9. 8+ years' hands … Service. 13. Scripting ability in Python, PowerShell, or Bash for automation tasks. 14. Experience with BMC Helix Discovery (ADDM) and CMDB data modelling. 15. ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred. 16. Excellent communication skills and ability to lead technical workstreams across multi-team organizations. ...