1 to 25 of 26 ITSM Jobs in Hampshire

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL … proceed. Manage change schedules and identify potential conflicts, dependencies and operational risks. Maintain accurate change records and ensure process compliance within the organisation's ITSM environment. Use ITSM tooling, such as ServiceNow , to manage and track change activity. Support change governance and, where required, facilitate CAB and other governance meetings ...

knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. Desirable: ITIL Foundation ...

resolving issues and keeping work moving forward. Experience supporting and coaching colleagues through regular collaboration and day‐to‐day leadership. An understanding of IT service management, change management or ITIL principles would be beneficial, but not essential. A shared passion for collaboration, continuous improvement and delivering great outcomes for both ...

disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management solutions within complex environments. Knowledge of programme and project delivery methodologies, including: PRINCE2 ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

activities align with defined standards and service level agreements. Your responsibilities will include: Providing first-line support via phone, email, remote tools, and IT Service Management tools for IT-related incidents and service requests Advanced troubleshooting of hardware, software, network, and account-related issues in-line with the technologies implemented ...

teams. Translate complex customer problems into practical differentiated solutions across multiple digital capabilities such as Data & Analytics, Cloud, Cyber Security, AI/ML, IT Service Management, Systems Integration and Digital Modernisation. You’ll help assess solution feasibility, delivery risk, commercial viability and strategic fit during qualification. Work with delivery ...

tenant management Proven ability to handle high-profile escalations and provide technical leadership DV clearance and UK sole nationality required Additional skills: Knowledge of ITSM tools and processes Familiarity with VMware vCenter (usage, not administration) Adaptability to change and shifting priorities Understanding of ITIL and Agile methodologies Join a team ...

priorities and outcomes. Strong supplier and stakeholder management skills, with the ability to balance service performance, platform roadmap, cost and risk. Familiarity with IT service management practices, including incident, problem, change, knowledge and service request management. #J-18808-Ljbffr ...

multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management skills, able to translate technical/operational complexity for senior audiences Nice to have Armed ...

understood and planned effectively. Essential Experience Current DV (Developed Vetting) clearance. Previous MOD or Defence sector experience is essential. Strong background in IT Service Management . Experience in demand management, capacity management, or service planning. Good understanding of technical infrastructure, including servers, networks, hosting, or data centre environments (technical expertise ...

understood and planned effectively. Essential Experience Current DV (Developed Vetting) clearance. Previous MOD or Defence sector experience is essential. Strong background in IT Service Management . Experience in demand management, capacity management, or service planning. Good understanding of technical infrastructure, including servers, networks, hosting, or data centre environments (technical expertise ...

Management Change & Project Support Security & Compliance Documentation & Reporting Requirements: Troubleshooting and fault-finding abilities Experience with enterprise storage platforms Prior data centre experience IT service management experience Currently holding SC Clearance Full Uk Driving License Hours: 9:00-17:30 Monday to Friday Salary: £45,000 to £48,000 Basic ...

directly with customers, suppliers and engineering teams Desirable: Familiarity with cloud-native software delivery and containerised environments (AWS, Kubernetes) Experience testing IT Service Management (ITSM) solutions and workflows, including ServiceNow Experience of interoperability and interface testing across integrated systems. ISTQB Advanced Level certification or equivalent experience Familiarity with cloud-based ...

ensuring services are fully prepared to be supported effectively from day one. This is a highly stakeholder-focused role requiring someone with strong IT Service Management, Service Transition and Operational Readiness experience, ideally within complex or secure environments. Key Responsibilities Service Transition & Operational Readiness Lead Operational Readiness Reviews (ORRs … into functions such as the Head of Service Management, Service Delivery Manager, Operations Manager or Service Transition Manager . Key Requirements Operational Readiness | Service Transition | ITSM | ITIL | OAT | Service Acceptance | Risk Management | Service Handover | IT Operations Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley click apply for full job details ...

testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM/PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills ...

management. Experience leading teams and driving operational improvements. Excellent stakeholder management and communication skills. Experience managing escalations, risks and operational incidents. Knowledge of IT Service Management (ITIL/ITSM) principles and best practices. Experience working within enterprise IT infrastructure, cloud, application support or managed service environments. Highly Desirable Experience supporting ...

Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations … Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility ...

Manager to join a growing technology and cyber security services team. The role would suit someone with a strong background in service delivery, IT service management or managed security services, who enjoys working with customers and solving problems. What you’ll be doing Manage the day-to-day service relationship … Management, ideally within a technology, managed services, networking or cyber security environment. You should have experience with: Customer-facing service delivery. ITIL/IT Service Management principles. Managing SLAs, KPIs and service performance. Service reviews, reporting and stakeholder management. Incident, problem and change management. Customer onboarding and service transition. Working ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience in IT Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. ...

Ensure platform stability, performance optimisation, capacity planning, upgrade readiness and operational resilience, translating business and operational requirements into scalable ServiceNow solutions that support IT Service Management, Asset Management and Configuration Management capabilities. Who you are Proven experience implementing, developing, or supporting ServiceNow platforms, with expertise across areas such as ITSM ...