12 of 12 ITSM Jobs in Hampshire

compliance with governance standards. Key Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team to deliver high-quality results. More ❯

What you'll be doing Supporting end users via phone, email and in-person with IT issues across hardware, software and networks Logging, documenting and managing incidents using an ITSM system Assisting with onboarding/offboarding, device setup, account creation and support Shadowing experienced IT team members and gradually taking ownership of 1st line support tickets Helping maintain technical documentation More ❯

and continuous improvement CANDIDATE REQUIREMENTS Experience in operations or service delivery within the IT/software sector Proven experience managing technical or professional services teams Strong knowledge of IT service management principles (e.g. ITIL) Experience in software implementation and support services; familiarity with HCL Domino is a plus Confident working with tools for forecasting, reporting, and project/resource management More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service Desk Analysts More ❯

/certificate processes. Working knowledge of both Mac OS X and Windows 10/11 environments. Familiarity with basic networking concepts and Wi-Fi security best practices. Understanding of ITSM frameworks including Incident, Problem, and Change Management. Excellent communication skills, with the ability to explain technical topics to non-technical stakeholders. Preferred Experience managing digital signage systems and content platforms. More ❯

depth understanding of the MODs digital transformation programme. This includes the Cap SP and Cap C4ISR portfolios that will contribute to the Digital Targeting Web. Understanding of autonomous systems, ITSM, application of AI/ML technology (to solve problems) desirable. Clearance Required: Clearance to Start: SC Clearance for Role: DV What we do for you: At Leidos we are PASSIONATE More ❯

vendor environments and third-party providers Desirable: Certifications such as CCNP, CCIE, Cisco Meraki, or equivalent. Experience in large, multi-site or multi-tenant environments. Familiarity with ITIL or ITSM frameworks. What's in it for You? Opportunity to drive and influence the organisation's evolving network infrastructure Work with a forward-thinking, supportive team Access to ongoing professional development More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers More ❯

I.T Operations Manager Job Requirements Experience in operations or service delivery within the IT/software sector. Proven experience managing technical or professional services teams. Strong knowledge of IT service management principles Experience in software implementation and support services; familiarity with HCL Domino or HCL Lotus is a plus. I.T Operations Manager Salary & Benefits Salary- £50,000- £60,000 (dependent More ❯

enterprise and custom-built applications. Investigate, troubleshoot, and resolve application issues, coordinating with development teams as needed. Manage incident, service request, and problem tickets through the IT Service Management (ITSM) system. Participate in diagnosing issues, system upgrades, patch management, and application deployments, sometimes with customers. Assess and prioritise resolution of configuration and deployment issues in line with customer SLAs. Maintain More ❯

as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and management of network … operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the IT Service Management Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. Experience with Cisco Firepower Management Centre. Strong More ❯

as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service … day basis. Act promptly as per defined Sop's. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. More ❯