16 of 16 ITSM Jobs in Hampshire

Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent stakeholder management, communication, and conflict resolution skills. Proven ability to manage multiple projects and priorities ...

IT Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex issues ...

most from their ICT systems. Experience: Previous experience working in a service desk or IT support environment. Handling incidents and service requests using ITSM tools Experience supporting Microsoft Windows and Office 365. Use of Active Directory (account unlocks, password resets, etc.). Skills & Competencies: Excellent customer service and communication skills. ...

Familiarity with Windows operating systems, Microsoft 365, and core IT troubleshooting practices Ability to work both independently and collaboratively with technical colleagues Experience using ITSM tooling (or similar) and the ability to operate within structured, multi-layered processes Ability to gather customer requirements, assess impacts, make decisions and set clear ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

related field (recent graduates or those completing their degree are encouraged to apply). Demonstrable experience of agile product development, using IT service management principles. Strong analytical and problem-solving skills, and the ability to communicate clearly to both technical and non-technical audiences. Familiarity with agile frameworks and tools ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

patching) Manage server rooms and comms environments Support network troubleshooting (LAN/WAN/Wi-Fi/voice) Handle incidents, requests, and changes via ITSM tools (e.g. ServiceNow) Coordinate with vendors and manage repairs/logistics Support infrastructure projects, upgrades, and migrations Ensure compliance with security, safety, and IT standards ...

Perl or similar. Understanding of network forensics, threat intelligence and cyber threat detection methodologies. Knowledge of ISO 27001:2022 , MITRE ATT&CK , and IT Service Management principles. ...

specified points during the engagement. Job Requirements: Extensive hands-on experience in ServiceNow delivery, particularly with CSM and ITIL workflows. Proficiency with ServiceNow CSM, ITSM/ITIL, ITOM (beneficial), and CSDM. Experience in delivering ServiceNow integrations using REST APIs. Solid understanding of ServiceNow platform architecture and best practices. Working knowledge ...

Threat intelligence and threat hunting Information security principles Phishing, ransomware, and modern attack vectors Identity & Access Management (IAM) Joiners, Movers, and Leavers (JML) processes ITSM policies and operational procedures Information classification and handling Experience mentoring, managing, or developing junior analysts Comfortable operating in high-assurance, highly regulated environments Qualifications CISMP ...

best practice. Required Skills & Experience 5+ years’ hands-on ServiceNow delivery experience, particularly across CSM and ITIL workflows. Strong practical experience with: ServiceNow CSM ITSM/ITIL ITOM (beneficial) CSDM Experience delivering ServiceNow integrations using REST APIs. Solid understanding of ServiceNow platform architecture and best practice. Working knowledge of: JavaScript ...

hardware, software, and system-related faults Deliver L1/L2 support for advanced Electronic Warfare products Manage incidents, service requests, and problem investigations using ITSM tools Monitor system performance and coordinate escalations when required Produce customer updates, service reports, and trend analysis Create and maintain knowledge base documentation Support change ...

operate independently in a fast-paced, audit-driven setting Confident stakeholder engagement and ability to drive audit outcomes Nice to Have Familiarity with ITSM/ITIL frameworks Experience in regulated or critical infrastructure environments Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation ...

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … automation and self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent customer service and effective team collaboration. Key Responsibilities: Serving as the primary point … focus on Equal Opportunity, Diversity, and Inclusion. Access to community groups for sharing ideas and passions. If you have a strong background in IT service management, particularly within the Defence & Security sector, and thrive in a customer-focused role, we would love to hear from you. Apply now to join ...