20 of 20 ITSM Jobs in Hampshire

incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks like ITIL. Technical expertise in troubleshooting, diagnostics, and administration across Windows and Linux environments. Proficient in using ticketing systems such as ServiceNow or JIRA. ...

think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable ...

wide range of IT environments and supporting diverse client infrastructures and on-site locations. ITIL v4 certification or equivalent practical working knowledge of IT service management best practices. Strong, hands-on experience with Microsoft Server environments, from legacy versions (2003 onwards) through to current releases. In-depth knowledge of Microsoft ...

development, support) to resolve issues and implement improvements. Required Skills & Qualifications: • Strong experience in managing Capacity in IT service environments. • Profound understanding of IT service management frameworks; ITIL v3 or v4 certification is preferred. • Experience with VMware infrastructure Capacity Management. • Excellent communication, stakeholder management, and conflict resolution skills. • Strong analytical ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

residency Must already hold SC clearance and be eligible for NPPV3 Strong technical troubleshooting capability across hardware and software Experience working within IT service management or operational support functions Willingness to work 12 hour rotating shifts, including nights Reliable, professional, and comfortable operating in a controlled environment This ...

operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support and develop junior analysts Strong communication and stakeholder engagement skills Key skills: Senior SOC Analyst, SOC, SIEM, Security Incident Management ...

Incident Management Networking Threat Intelligence Information Security Phishing, Ransomware and other key threats IDAM (Identity and Access Mgmt) JML (Joiners, Movers and Leavers Processes) ITSM Policies and Procedures Information Classification Team Management/Development Senior SOC Engineer - £60,000-65,000 per annum plus benefits - Full time on site + ...

security incident managementExperience in monitoring and responding to cyber threats in live environmentsSolid understanding of networking, cloud technologies, and threat intelligenceComfortable working within ITSM processes and secure operating models Desirable experience Experience supporting defence, national security, or similarly regulated environmentsExposure to identity and access management and access control modelsExperience contributing ...

join their team on a contract basis. This role will focus on designing, developing, and enhancing ServiceNow solutions to support and optimise IT service management across the organisation. Key Responsibilities: Design, develop, configure, and maintain ServiceNow applications and modules (e click apply for full job details ...

Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services … influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements ...

rates, and repeat business with engaged clients and contractors. Why ServiceNow One of the most in-demand enterprise platforms worldwide Consistent contract demand across ITSM, ITOM, CSM, HRSD, IRM and beyond High contractor retention and extension rates Clients invest long-term, not project-to-project Clear specialisms that allow ...

ongoing optimization of the ServiceNow Configuration Management Database (CMDB). This role ensures accurate, reliable, and actionable configuration data to support IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, and broader enterprise service workflows. The consultant works closely with stakeholders across IT, security, and operations to define data … implement remediation strategies Identify data quality issues and drive corrective actions Support CI life cycle management and dependency mapping Optimize CMDB usage to support ITSM, ITOM, SecOps, and Asset Management use cases Stakeholder Collaboration Engage with technical and business stakeholders to gather requirements Provide guidance on CMDB best practices ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring … infrastructure technologies Monitoring, triaging, and escalating issues through Event Management tooling Engaging daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams to strengthen service delivery Experience & Skills Required You'll bring solid knowledge and hands-on experience ...

reliability for end-users and stakeholders. Work with core infrastructure tools and technologies including vCenter, MECM/SCCM, Active Directory, Windows Server, SQL, and ITSM tooling. Collaborate closely with customers, stakeholders, and technical leads to understand needs, communicate status, and support customer-facing interactions. Participate in a team committed … core infrastructure support. Familiarity with or ability to work with technologies such as vCenter (virtualisation), MECM/SCCM, Active Directory, Windows Server, SQL, and ITSM tooling. Experience using or supporting Event Management tools such as SolarWinds or SCOM (or willingness to learn). Strong problem-solving skills, ability to triage ...

direction and roadmap for ServiceNow globally Working closely with senior business stakeholders to translate complex requirements into scalable solutions Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools) Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI Owning upgrades … documentation, governance, resilience, and best-practice delivery What They're Looking For Strong commercial experience on the ServiceNow platform (Senior level) Deep understanding of ITSM lifecycle, workflows, and platform architecture Experience integrating ServiceNow with other SaaS and on-prem systems Comfortable working across Agile delivery, sprints, and backlogs (Azure DevOps ...

Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support … Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 3rd line cloud network engineer role ...

tooling, and respond to incidents through structured triage and escalation. What you will be doing: Responding to escalations from 2nd Line daily checks using ITSM tooling Managing PKI certificates for virtual and physical networking devices Distributing software, firmware, and security updates across network devices Collaborating closely with Design and Engineering … Management Centre) Network Devices (e.g. Cisco IOS, NX-OS & FX-OS/Juniper & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM tooling and processes Cloud Administration awareness (e.g. Broadcom vCenter - usage rather than administration) Not sure you tick every box? If you have a strong background ...

Software Quality Engineer Salary: £55,000 – £58,000 + Excellent Benefits, Working Pattern: 37.5 hours per week | 4 day working week Monday to Thursday | Remote working but required to come to the office when needed. ...