26 to 49 of 49 Service Management Jobs in Hampshire

leadership role with responsibility for the successful delivery of critical defence and aerospace programmes. You will play a pivotal role in driving operational excellence, service performance, customer satisfaction and continuous improvement, while working closely with MOD customers, programme teams and senior stakeholders. This is an opportunity to influence strategic … maintaining the appropriate level of security clearance, including DV where required. Meet any nationality requirements associated with UK Government or contractual obligations. Key Responsibilities Service Delivery & Operational Performance Lead end-to-end operational delivery across assigned programmes and services. Ensure achievement of service levels, performance targets and contractual ...

seeking someone who enjoys bringing clarity to complexity and thrives in a fast‐paced technology environment. You'll combine strong delivery management skills with enough technical knowledge to provide effective oversight and support to a specialist team, and bring: Proven experience in delivery management, project coordination or operational … validate technical solutions, changes or implementation plans. Strong organisational and planning skills, with experience managing workload, resource allocation and delivery schedules. Experience using delivery management tools such as Azure DevOps, Jira or similar platforms. Excellent communication and stakeholder management skills, with the ability to build trusted relationships across ...

Boundary Service Lead Location: Near Farnborough (5 Days Onsite) Security Clearance: Current DV Clearance Essential Overview We're looking for an experienced Boundary Service Lead to oversee the delivery, operation and continuous improvement of network boundary security services within a highly secure environment. This role combines operational leadership … service management and technical oversight across critical boundary security technologies, ensuring the availability, security and resilience of key network services. Key Responsibilities Lead the delivery of secure network boundary services and operations. Manage security monitoring, incident response and service performance. Oversee boundary security technologies including firewalls ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team click apply for full job details ...

Support Services team, supporting the Support Services Team Lead in day-to-day oversight whilst providing mentorship and escalation support to other Support Service Agents Day-to-day, you'll bring advanced technical expertise, foster knowledge sharing, and ensuring the teams activities align with defined standards and service level agreements. Your responsibilities will include: Providing first-line support via phone, email, remote tools, and IT Service Management tools for IT-related incidents and service requests Advanced troubleshooting of hardware, software, network, and account-related issues in-line with the technologies implemented Monitoring and managing ...

Saab locations. Key Responsibilities Provide day-to-day operational support for on-premises VMware environments, including virtual machines, hosts, clusters, storage connectivity, and associated management platforms. Monitor and maintain server, storage, network, wireless, cloud, and infrastructure services to support availability, performance, resilience, and security. Assist with the administration … agreed scope of the role. Administer and support SharePoint sites, permissions, document libraries, and standard configuration requests. Investigate, troubleshoot, and resolve infrastructure incidents, service requests, and technical problems in line with agreed service levels and operational priorities. Maintain accurate infrastructure documentation, asset information, configuration records, operational procedures ...

Saab locations. Key Responsibilities Provide day-to-day operational support for on-premises VMware environments, including virtual machines, hosts, clusters, storage connectivity, and associated management platforms. Monitor and maintain server, storage, network, wireless, cloud, and infrastructure services to support availability, performance, resilience, and security. Assist with the administration … agreed scope of the role. Administer and support SharePoint sites, permissions, document libraries, and standard configuration requests. Investigate, troubleshoot, and resolve infrastructure incidents, service requests, and technical problems in line with agreed service levels and operational priorities. Maintain accurate infrastructure documentation, asset information, configuration records, operational procedures ...

based, Ringwood Hampshire Contract/Hours: Permanent position, 37 hours per week Package: Competitive salary and excellent Colleague benefits About the Role Churchill Estates Management are recruiting for a new Call Centre Trainer to join our Customer Service team based in Ringwood. We are looking for an enthusiastic … starters, ensuring they have the skills, confidence, and knowledge to deliver an exceptional customer experience from day one. Working closely with the Customer Service management team, you will design and deliver engaging training programmes covering our systems, processes, products, and customer service standards. You'll also provide ...

leadership and Subject Matter Expertise across SAP SuccessFactors and enterprise systems Manage system configuration, security, governance, and compliance Lead system support, incident resolution, and service delivery Oversee integrations, data management, and system lifecycle activities Collaborate with stakeholders, vendors, and third-party partners Drive continuous improvement, documentation, testing … Experience configuring, supporting, integrating, and optimising SuccessFactors modules Proven ability to shape system roadmaps and lead design and enhancement initiatives Strong governance, security, and service management knowledge Excellent stakeholder, vendor, and communication skills Results-driven with strong analytical and problem-solving capabilities Essential Qualifications: Technical degree ...

modules in accordance with business requirements and SAP best practice. Define and maintain the SuccessFactors roadmap in partnership with HR stakeholders, Enterprise Architecture, and service owners. Lead system enhancements, continuous improvement initiatives, and adoption activities across the SuccessFactors platform. Manage SuccessFactors releases, evaluating new functionality and coordinating testing, communication … operational resilience. Lead data migration, validation, reconciliation, and data quality initiatives across the HR technology landscape. Act as an escalation point for complex incidents, service requests, and problem investigations. Administer role-based permissions and security models, ensuring compliance with audit, governance, and data protection requirements. Support internal and external ...

Disposal and Replacement. With staff that are active members of the IfSE and IET, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant … Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence ...

analytical engineering professional to play a key role in supporting a major asset refresh programme, while helping shape long term sustainment and asset management decisions through engineering data, modelling and analysis. Working across Engineering, Asset Management, Projects and Supply Chain, you'll use real world and theoretical engineering … MTBR assumptions Analysing engineering and asset data to identify trends, risks and opportunities Developing Excel and Power BI models to support engineering, asset management and project decisions Providing analytical support to a major asset refresh programme Supporting spares ranging and scaling activity to optimise spend and reduce supply ...

standards culture of innovation and expertise. ISO Standards & Compliance: Ensure alignment with relevant ISO standards, including ISO 27001 (Information Security), and ISO 9001 (Quality Management). Support internal and external audits by preparing documentation, evidence, and corrective actions. Maintain controlled documents in accordance with Saab's quality and governance … requirements. Governance & Documentation: Contribute to IT governance functions, including change management, risk assessments, and process assurance. Maintain documentation with a strong focus on accuracy, compliance, and traceability-reflecting Saab's value of trust . Stakeholder Engagement: Work collaboratively across IT, Cyber Security, Engineering, HR, and Operations to ensure processes ...

technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform. Experience developing … business applications. Knowledge of server administration, troubleshooting, maintenance and performance monitoring. Experience working within hybrid infrastructure environments. A strong understanding of system integrations, data management and connectivity. Experience leading technical work streams or projects. The ability to communicate effectively with stakeholders at all levels. Knowledge of ITIL, service ...

technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform. Experience developing … business applications. Knowledge of server administration, troubleshooting, maintenance and performance monitoring. Experience working within hybrid infrastructure environments. A strong understanding of system integrations, data management and connectivity. Experience leading technical work streams or projects. The ability to communicate effectively with stakeholders at all levels. Knowledge of ITIL, service ...

work to have real operational impact. What You’ll Do As a Technical Assurance Delivery Coordinator , you’ll work closely with engineering, delivery, and service teams to ensure that delivery activities are aligned to agreed standards, governance processes, and lifecycle controls. The focus of the role is on tracking … Support Coordinate assurance activities across projects and delivery workstreams. Maintain governance frameworks, templates, and reporting packs. Track progress against delivery lifecycle checkpoints (SDLC, STLC, Service Transition). Support preparation for governance boards, audits, and assurance reviews. Ensure required documentation is complete, up-to-date, and stored appropriately. Delivery Coordination ...

valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens. Technical Account Management Director Onsite | Basingstoke, UK Majesco is seeking an experienced Technical Account Management Director to serve as the strategic partner for one of our most … important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco while maintaining strong senior management & executive relationships and aligning ...

annum Hours per Week: Full time 37.5 hrs Contract type: Permanent Main duties of the job As a key member of the SWASH+ Service Management Team, the Project Manager will take ownership of the day-to-day management and delivery of Digital Radiology projects. Acting under … structured projects, the role will also involve the planning and execution of ad hoc change initiatives within SWASH+, ensuring agile and effective responses to service demands and digital transformation goals. Key Responsibilities : Owning the planning of the project, developing the project initiation document and agreeing project milestones, timelines ...

plus package. Copello have partnered with an established engineer in the recruitment of an ILS & Sustainment Engineer to provide technical assurance across asset management, lifecycle support and sustainment strategies within a complex engineering environment. Key responsibilities: Provide independent technical assurance across ILS, asset management and sustainment strategies. Assess … confidence assessments and decision-ready reporting. Support lifecycle reviews, asset refresh programmes and governance activities. Work collaboratively with engineering, projects, supply chain, logistics and service teams. Apply data analytics and digital tools to improve sustainment insight and reporting. About you: Degree or relevant professional qualification in Engineering, Science ...

teams. Translate complex customer problems into practical differentiated solutions across multiple digital capabilities such as Data & Analytics, Cloud, Cyber Security, AI/ML, IT Service Management, Systems Integration and Digital Modernisation. You’ll help assess solution feasibility, delivery risk, commercial viability and strategic fit during qualification. Work with … strategic opportunities. You should understand how to balance customer outcomes, technical quality, delivery risk and commercial competitiveness. You should have strong workshop facilitation, stakeholder management and executive You must hold current and valid UK Security Check (SC) clearance. Extensive experience working in the UK and developing successful solutions ...

/7 support team, you'll help ensure the stability, availability, and performance of business-critical applications and infrastructure while contributing to service improvements, project work, testing activities, and operational development. Training & Location For your first six months, you'll complete a structured training programme based in Hemel Hempstead … operating systems. Managing incidents, problems, requests, and changes within an ITIL-aligned environment. Investigating and resolving technical issues, performing root cause analysis, and driving service improvements. Monitoring live services to ensure performance, availability, and resilience. Supporting project delivery, testing, implementation, and release activities. Creating and maintaining technical documentation ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley click apply for full job details ...

Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical ...

Experis - ManpowerGroup seeks a DV Cleared Senior Service Architect to join a high-profile programme in Basingstoke onsite. The role focuses on defining and delivering service design artefacts that support operational acceptance and long-term service delivery. You will work with stakeholders, project teams and technical architects … ensure scalable, compliant service solutions aligned with customer requirements, while managing risks and supporting through-life service management. #J-18808-Ljbffr ...