17 of 17 Service Delivery Jobs in Hertfordshire

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy, Software Project … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager role is … experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager: Salary More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy, Software Project … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager role is … experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager: Salary More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy, Software Project … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager role is … experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager: Salary More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy, Software Project More ❯

and leading the operational framework that will drive their next phase of success. This is a pivotal leadership role. The Operations Director will own all aspects of our operational delivery covering service, logistics, support, HR, finance, and internal processes. Youll be the glue between commercial ambition and operational execution, ensuring we scale sustainably and profitably. The Benefits Package … from home from time to time Mon Fri 9:00am 17:00pm Flexi-time available The Responsibilities: Operational Setup & Leadership : Build and scale core functions including our new warehouse, service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF … operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic thinking and More ❯

Broxbourne. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients … and Field Engineers Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environments Oversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achieved Act as the primary escalation point for complex incidents and problem resolution Monitor and manage ticket queues, ensuring … accurate logging and timely updates Mentor and develop team members, promoting continuous improvement and knowledge sharing Assist with project delivery, system upgrades, and infrastructure maintenance when required Maintain clear communication with clients and internal stakeholders, ensuring exceptional customer satisfaction Requirements: Proven experience in IT support at 2nd or 3rd line level, with prior team leadership or supervisory experience Strong More ❯

technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (2012-2019), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN … support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office More ❯

technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (2012-2019), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN … support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office More ❯

deskside and remote support across multiple sites, ensuring staff and students receive a seamless IT experience. Key Responsibilities Deliver deskside and remote support across locations. Take part in a Service Desk rota, with occasional remote support from home. Support PCs, Macs, mobile devices (iOS/Android), and multifunction printers. Maintain Active Directory accounts and resolve basic networking issues. Assist … and students. Essential Skills & Experience Strong technical skills across PC, Mac, iOS, and Android platforms. Knowledge of Active Directory, networking, and multifunction printers. Excellent problem-solving, organisational, and customer service skills. Experience supporting a diverse user base in fast-paced environments. What We're Looking For A proactive team player with a passion for IT support and continuous learning. … adaptable, collaborative, and eager to contribute ideas to improve services and solutions. What We Offer A supportive, forward-thinking team environment. Ongoing training and professional development. Opportunities to shape service delivery and grow your career. MAIN PURPOSE OF JOB To deliver day-to-day IT Business as Usual (BAU) support services and assist Senior Support Technicians in improving More ❯

Type: Full-time Salary: £60,000 - £80,000 + commission About the Role We are looking for a driven Account Executive to fuel growth by acquiring new customersprimarily Managed Service Providers and enterprise organisationswhile positioning our offering as a high-value outsourced integration service. This is more than a traditional sales role: its about building meaningful relationships and creating … not just a product Navigate complex buying committees using a consultative, value-based approach Manage the full sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross … ensure customer success from day one Maintain a healthy pipeline using CRM systems and established sales playbooks What Were Looking For Required: Experience selling managed services, outsourcing solutions, or service-based SaaS offerings Strong understanding of managed services business models and recurring revenue value Ability to manage complex, multi-stakeholder sales cycles with long-term engagements Familiarity with CRM More ❯

Full-time Salary: £60,000 - £80,000 + commission About the Role We are looking for a driven Account Executive to fuel growth by acquiring new customers—primarily Managed Service Providers and enterprise organisations—while positioning our offering as a high-value outsourced integration service. This is more than a traditional sales role: it’s about building meaningful relationships … not just a product Navigate complex buying committees using a consultative, value-based approach Manage the full sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross … customer success from day one Maintain a healthy pipeline using CRM systems and established sales playbooks What We’re Looking For Required: Experience selling managed services, outsourcing solutions, or service-based SaaS offerings Strong understanding of managed services business models and recurring revenue value Ability to manage complex, multi-stakeholder sales cycles with long-term engagements Familiarity with CRM More ❯

closely with clinical, digital, and operational teams to ensure safe, effective, and innovative use of digital systems to deliver our Pharmacy and Medicines Optimisation strategy and so support the delivery of high-quality care across our services. Main duties of the job This role, as part of the Pharmacy Management Group is key to delivering the Pharmacy and Medicines … the ePMA system.o Provide expert pharmaceutical input into digital systems and medicines workflows.o Collaborate with IT, EPR, and clinical teams to ensure safe and effective integration.o Develop and ensure delivery of training programs for multidisciplinary staff.o Ensure governance, compliance, and business continuity for digital medicines systems.o Contribute to research, audits, and national ePMA networks.o Line manage pharmacy staff and … services for children and young people, perinatal services, plus medium and low secure learning disabilities services. The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Our Trust values are: Welcoming. Kind. Positive. Respectful. Professional. These More ❯

expertise to the outcome of the business processes for the Digital Development and Automation Team. The post holder will manage and develop a small team of engineers in the delivery of RPA (UiPath), ITSM (ServiceNow), MS SQL server, bespoke web development and application support across the HBL partnership. The role is designed to build a combination of subject matter … expertise and technical skills to develop a strong service delivery. Working as part of a 24/7 on-call escalation rota, it is a requirement of the post to be able to make judgements based on own interpretation of often highly complex and multi-stranded issues where the impact may have adverse effects (i.e. making the decision to … and where necessary invoke disciplinary, performance management. Manage theDigital Development and Automation Team in providing a proactive application development and support function, delivering services to customers as per relevant Service Level Agreements (SLAs). Working with Business Analysts, the post holder will identify processes that are suitable for automation and provide recommendations to reengineer processes to improve automation potential. More ❯

We are looking for someone with a deep passion for technology, who can lead the strategic direction of IT and Systems while ensuring operational excellence. The role requires the delivery of secure, efficient, reliable, and user-focused IT services that support all aspects of organisational life — from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … goals. Ensure IT infrastructure integrity, security, and compliance with standards such as Cyber Essentials(+). Drive digital transformation, including business intelligence tools, to improve processes and efficiency. Manage delivery of high-quality, customer-focused technical support across all users. Provide leadership, objectives, and measurable targets for IT Services staff to ensure effective support. Oversee IT budgets, including forecasting More ❯

We are looking for someone with a deep passion for technology, who can lead the strategic direction of IT and Systems while ensuring operational excellence. The role requires the delivery of secure, efficient, reliable, and user-focused IT services that support all aspects of organisational life — from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … goals. Ensure IT infrastructure integrity, security, and compliance with standards such as Cyber Essentials(+). Drive digital transformation, including business intelligence tools, to improve processes and efficiency. Manage delivery of high-quality, customer-focused technical support across all users. Provide leadership, objectives, and measurable targets for IT Services staff to ensure effective support. Oversee IT budgets, including forecasting More ❯

We are looking for someone with a deep passion for technology, who can lead the strategic direction of IT and Systems while ensuring operational excellence. The role requires the delivery of secure, efficient, reliable, and user-focused IT services that support all aspects of organisational life - from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … goals. Ensure IT infrastructure integrity, security, and compliance with standards such as Cyber Essentials(+). Drive digital transformation, including business intelligence tools, to improve processes and efficiency. Manage delivery of high-quality, customer-focused technical support across all users. Provide leadership, objectives, and measurable targets for IT Services staff to ensure effective support. Oversee IT budgets, including forecasting More ❯

Our client based in St Albans requires a Project Administrator who will directly support the successful delivery of projects undertaken by the Delivery team (Voice, Connectivity, Networking, and IT) through effective facilitation, tracking and reporting. Job Objective Act as the main point of contact for project communications. Assist the Project Manager with planning, tracking, and reporting. Maintain project … against expectations, and collaboratively managing and maintaining effective working relationships. Efficient and timely coordination of activities across all teams is vital to ensure customers receive the highest quality of service delivery. This includes a clear and understandable line of communication between all parties on a weekly basis, even in the event of no real update. Skills & Competencies: Completing or More ❯