Dartford, London, United Kingdom Hybrid / WFH Options
Bridge Recruitment UK Ltd
accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, changemanagement, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯
Dartford, Kent, United Kingdom Hybrid / WFH Options
Bridge Recruitment UK Ltd
accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, changemanagement, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯
facilitating smooth software adoption, enhancing user experience, and promoting best practices for maximising software functionality. The role will additionally be accountable for overseeing the management of test plans and journeys using testing software to verify performance and reliability that aligns with our systems evergreen model in conjunction with supporting … changemanagement on delivery. This role will be a mix of operational activities as well as project works. The successful candidate will be responsible for delivering engaging and effective training Finance Systems sessions to both new and existing customers, to ensure they are proficient in using the applications. … the strategy and pipeline of upcoming projects for user testing requirements. Configuring and managing the testing software to align with good health checking and changemanagement deliveries. Identifying system defects from testing and working closely with Finance Systems Team developers and 3rd parties to resolve them. Working actively More ❯
organisation. Purpose of job In this role you will be responsible for supporting the delivery of a significant programme of IT projects that will change the way they provide services to our customers. Responsibilities Coordinating change control processes and change approval meetings. Ensuring projects adhere to approved … fixes are recorded and that arrangements are made for test sign-offs. Monitoring of project budgets, maintaining records and reporting any budget variations to management P erson specification E xperience required D emonstrable experience of working as part of a team to deliver new ways of working and new … systemsE xperience of project management tasks; particularly planning, reporting and documentationE xperience of building productive relationships with colleagues, stakeholders and third-party suppliersK nowledge of project management processes and toolsK nowledge of housing management processes and systemsK nowledge of changemanagement processesE xperience of creating More ❯
fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Changemanagement, troubleshoot IT problems following ITIL v4 guidelines in a secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki … SaaS solutions (including our proprietary workshop management system), and Single Sign-On (SSO). You should be passionate about technology and knowledgeable about business systems and solutions. Collaborate with the Systems Architect to design, implement, and maintain cloud and network solutions. Assist with IT Change and Problem ManagementMore ❯
of our journey, everything is possible, and the opportunities are endless. Job Summary A brand new and exciting opportunity has arisen within the Business Management division. The role of Head of Current Business Management will design and implement the transformation of forecasting, reporting and analysis of the Current … business in the short and medium term. Ownership of Hardware Forecast Reporting Deliver hardware forecast reports with relevant hand-off to FP&A. Business Management Dashboard Maintain and improve the Business Management Dashboard. Sales Forecast Alignment Meetings Lead Sales Forecast alignment meetings for MPS/MITS/ODS … relevant hand-off to FP&A. Monthly Sales Forecast Meetings Own monthly Sales Forecast meetings with relevant hand-off to FP&A. MPS Pipeline Management Work with Business Insights & Analytics team to capture, maintain, and report on the MPS Pipeline in Private and Public Sectors, including analysis of opportunities More ❯
of our journey, everything is possible, and the opportunities are endless. Job Summary A brand new and exciting opportunity has arisen within the Business Management division. The role of Head of Current Business Management will design and implement the transformation of forecasting, reporting and analysis of the Current … in the short and medium term. Responsibilities Ownership of Hardware Forecast Reporting Deliver hardware forecast reports with relevant hand-off to FP&A. Business Management Dashboard Maintain and improve the Business Management Dashboard. Sales Forecast Alignment Meetings Lead Sales Forecast alignment meetings for MPS/MITS/ODS … relevant hand-off to FP&A. Monthly Sales Forecast Meetings Own monthly Sales Forecast meetings with relevant hand-off to FP&A. MPS Pipeline Management Work with Business Insights & Analytics team to capture, maintain, and report on the MPS Pipeline in Private and Public Sectors, including analysis of opportunities More ❯
support - working alongside the outsourced Brett service desk ensuring tickets are worked, allocated and closed in a timely fashion - direct user support where necessary ChangeManagement - correctly follow document and change control practices to the required standard Continually assist in reviewing and suggesting ways to improve the More ❯
kent, south east england, United Kingdom Hybrid / WFH Options
Conspicuous
fit-gap analysis, and provide hands-on configuration. Oversee the solution design for modules including Finance, Inventory & Warehouse, Procurement, Production, Master Planning, and Engineering Change Management. Configure advanced manufacturing processes including formulas, BOMs, costing sheets and contract manufacturing integration. Support go-live, UAT, training, and hypercare, drawing from experience More ❯
Data design experience in an MI/BI/Analytics environment (for example Kimball, lake house, data lake) - Good experience working in a structured ChangeManagement project lifecycle - Excellent Data Warehouse skills - A strong knowledge of business intelligence solutions and an ability to translate this into data solutions … data engineering - Maintain both the design data that is held within the architecture. - Ensuring data engineering best practises. - Contribute to the development of database management services and associated processes relating to the delivery of data solutions - Provide requirements analysis, documentation, development, delivery and maintenance of data platforms. - Develop database More ❯
Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation … should have: Experience with Juniper network devices and Juniper firewalls (Will consider Cisco too) A solid understanding of ITILITIL processes , including Incident, Problem, and Change Management. Experience with encryption technologies to ensure secure communications. Nice to Have (Desirable Skills): Understanding of handling sensitive materials and maintaining secure environments. Why More ❯
Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation … should have: Experience with Juniper network devices and Juniper firewalls (Will consider Cisco too) A solid understanding of ITILITIL processes , including Incident, Problem, and Change Management. Experience with encryption technologies to ensure secure communications. Nice to Have (Desirable Skills): Understanding of handling sensitive materials and maintaining secure environments. Why More ❯