21 of 21 Service Delivery Jobs in Kent

/3rd Line Team Leader Up to £50,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you an experienced IT Team Leader with a strong 3rd line technical background? Do you have proven leadership experience within IT support or service delivery, ideally in an MSP environment? Would you like to work somewhere that values collaboration, quality service, and continual improvement? If so, this could be an excellent opportunity. The Role As 2nd/3rd Line Team Leader, you will lead a skilled team of engineers, balancing hands-on technical

Head of IT Service Delivery About the Role We are seeking an experienced and strategically minded Head of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT support teams, ensures service excellence … achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/… Must be able to talk/communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management etc Reasonable

this job can be found in the below text Make sure to read thoroughly, then apply. Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? xkybehq If so, this could be your next move. T Please click on the apply button to read the full job description

looking for a IT Project Deliver Manager for a well-established IT Company. The role is based in Stansted, Essex. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment with … client’s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations/upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping

experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight … churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Working pattern is Monday to Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after … part of our customer and field operations team. In this role, youll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. Youll manage work orders, schedule and optimise engineer visits, provide updates, and resolve escalations efficiently. Your

Want to be a part of it? What will you be doing? You'll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure to enable delivery in compliance with clients challenging SLAs. Delivering customer excellence and working compliantly to ensure … range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle

productivity. You will be responsible for managing daily operations of the Front Office and Case Progression teams, leading EOs and AOs to ensure efficient service delivery. The role requires close collaboration with the BCP Operations Management team and key site stakeholders. Shift Managers will oversee staff performance, minimise driver

threat mitigation. Monitor and troubleshoot network performance using industry-standard tools. Collaborate with server, storage, and infrastructure teams to support end-to-end service delivery. Produce and maintain detailed technical documentation, diagrams, and runbooks. Participate in on-call rotations and provide escalation support as required. Essential Skills & Experience Cisco

threat mitigation. Monitor and troubleshoot network performance using industry-standard tools. Collaborate with server, storage, and infrastructure teams to support end-to-end service delivery. Produce and maintain detailed technical documentation, diagrams, and runbooks. Participate in on-call rotations and provide escalation support as required. Essential Skills & Experience Cisco

threat mitigation. Monitor and troubleshoot network performance using industry-standard tools. Collaborate with server, storage, and infrastructure teams to support end-to-end service delivery. Produce and maintain detailed technical documentation, diagrams, and runbooks. Participate in on-call rotations and provide escalation support as required. Essential Skills & Experience Cisco

threat mitigation. Monitor and troubleshoot network performance using industry-standard tools. Collaborate with server, storage, and infrastructure teams to support end-to-end service delivery. Produce and maintain detailed technical documentation, diagrams, and runbooks. Participate in on-call rotations and provide escalation support as required. Essential Skills & Experience Cisco

DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. … agenda. The post-holder will work closely with the Senior Management Team and operational staff to ensure data-driven insights underpin operational planning and service delivery. Key Responsibilities Data Analysis & Reporting Collect, collate, and validate operational and performance data from multiple sources. Analyse data trends to identify risks, opportunities

highly skilled and motivated Technical Lead Developer to join our newly formed Automation and AI team. This is a key role supporting the delivery of our digital transformation strategy, with a focus on building scalable, secure, and user-centred solutions using Microsoft technologies. As part of Kent Polices commitment … innovation and public service, you will play a pivotal role in designing, developing, and delivering robust automation solutions using Power Apps, Power Automate, and related Microsoft 365 technologies. You will lead the technical implementation of our Centre of Excellence (CoE), establish governance frameworks, and ensure the secure and scalable

locations throughout London or where clients are based. Overview We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently … securely. Key Responsibilities Provide remote and on-site IT support to clients, resolving technical issues promptly. Manage service desk requests, prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support Microsoft 365, email configurations, and cloud-based services. Troubleshoot network connectivity, firewalls

highly skilled and motivated Senior Software Developer to join our newly formed Automation and AI team. This is a key role supporting the delivery of our digital transformation strategy, with a focus on building scalable, secure, and user-centred solutions using Microsoft technologies. As part of Kent Polices commitment … innovation and public service, you will play a pivotal role in developing, and delivering robust automation solutions using Power Apps, Power Automate, and related Microsoft 365 technologies. You will support the technical implementation of our Centre of Excellence (CoE), and ensure the secure and scalable deployment of automation workflows.

business needs. You’ll be responsible for shaping technology strategy, overseeing budgets, and leading multi-disciplinary teams across a mix of waterfall and agile delivery environments. Key Responsibilities Lead the development and execution of the organisation’s technology strategy and roadmap. Manage budgets, ensuring spend is optimised and aligned … strategic objectives. Provide inspirational leadership to technology teams, fostering a high-performance and collaborative culture. Oversee delivery of complex programmes using both waterfall and agile methodologies. Drive transformational change across systems, processes, and ways of working. Partner with senior leadership to ensure technology supports organisational priorities and long-term