1 to 25 of 29 Customer Experience Jobs in Lancashire

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored … organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Driving digital customer experience transformations: Leading initiatives to design and implement seamless, omni-channel customer journeys that elevate satisfaction and loyalty. More ❯

ServiceNow Implementation Specialist Hybrid (UK-wide) | Security Clearance Eligibility About the Role Join our Digital Customer Experience (DCX) team to design, develop, and deliver ServiceNow solutions that transform how our clients engage with customers and employees. You'll work across Customer Experience, Technology Experience, and Employee Experience workflows to drive seamless, modern interactions. What … You'll Do Design & develop ServiceNow workflow apps (CSM, ITSM, ITOM, HRSD, FSM, ITAM). Build intuitive experiences with ServiceNow's Next Experience UI, UI Builder & Service Portal. Lead integrations with CRMs … HR systems, eCommerce, and more (REST/SOAP, IntegrationHub). Ensure data integrity across platforms with migration & workflow data fabric expertise. What You Bring Strong ServiceNow expertise across workflows (CX, TX, EX).? Proficiency in JavaScript, Glide API, Flow Designer & IntegrationHub.? Hands-on integration skills (APIs, external systems).? Understanding of customer journeys & employee lifecycle touchpoints.? Collaborative mindset - able More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional … teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their … primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product More ❯

JOB TITLE: Customer Journey Manager, Data - Credit Cards Platform LOCATION: Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity The Customer Journey Manager (CJM) is vital for product development, collaborating with the Product Owner and the wider team to understand, measure, and coordinate … Customer Journeys with an emphasis on technology and integration. This specific role is to support the Data team within the Cards Platform. This is a growing, team with a remit to support Acquisition and Customer Engagement targets for the Bank. The CJM is responsible for understanding and optimising the end-to-end customer experience, ensuring customer … continuous improvement efforts and orchestrate across functional boundaries to guarantee journey efficiency. This role thrives on collaboration with colleagues in Product, Design, and Engineering to ensure the intended user experience and journey design are flawlessly represented. Key Accountabilities Partner with key members of the Credit Card teams and elsewhere to translate business and analytical requirements into GCP data solutions More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to … exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … more. About the Role We are looking for applicants with an interest in SaaS sales (e.g., Email Service Providers, eCommerce platforms, System Integrators, CRM, etc.). Although no prior experience is required, we are open to recent University graduates holding a Marketing or eCommerce degree. Candidates with passion and drive to learn and embody our ethos are encouraged to More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You … efficiency . Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem . Maintain comprehensive documentation of Salesforce configurations and process . Requirements Previous experience as a Salesforce Administrator Experience working within a large, global organisation is preferred Experience working in a Scrum/Agile environment Experience working with CI/… CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to work autonomousl y . Positive, empathetic, and professional manner . More ❯

Shape the Future of Customer Experiences Here’s the scenario: a fast-moving, innovative company quietly changing how people interact with technology and services. They’re growing quickly, experimenting boldly, and putting customer experience at the heart of everything they do. The Role: CRM Manager You’ll own multi-channel campaigns that really matter, email, SMS, loyalty … thinker with a focus on delivering measurable results Exceptional communicator and collaborator across teams Adept at juggling multiple projects in a dynamic, fast-moving environment Committed to enhancing the customer experience and driving continuous improvement Why You’ll Love This Role Flexible working – hybrid setup to suit your style Generous leave and flexible bank holidays Bonus and pension … and wellbeing initiatives Learning & development support Paid volunteering days Next Steps: A quick recruiter chat, then a focused interview. Simple. If you want to have an outsized impact on customer experiences and work somewhere that values ideas and creativity, this is your chance. Apply today to take the next step. More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to lead a … dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each full year … free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to boat parties and more! The Role As Customer Service Team Manager, you'll lead a high-performing team of service agents, ensuring exceptional customer experiences across live chat and email channels. You'll use data to More ❯

our time, at one of our office sites mentioned above We're looking for a dynamic Senior Analyst to join our innovative Affordability Optimisation & Data Optimisation team, part of Customer Affordability and Data , with a focus on the Loans & Transport portfolio.Here in the Affordability Optimisation & Data Optimisation (AODO) team, we'll be reinventing how we assess and manage customer … This capability will be integral to how we offer customers proactive and embedded borrowing options, both within our relationship brands and also with any partner brands Key Accountabilities: Enhance Customer Strategies : Improve customer experience, credit quality, and segment growth across Consumer Lending. Optimise Affordability and Eligibility : Use data-driven insights and portfolio performance analysis to shape affordability … solutions that support our strategic goals. Drive Innovation and Learning : Contribute to a culture of experimentation and continuous improvement, supporting the development of new data capabilities. Essential Skills: Proven experience in an analytical, credit, or product-focused role. Strong data and analytics skills, with the ability to translate complex analysis into clear insights using concise visuals and narratives to More ❯

Project Manager - Blackburn, Lancashire Project Manager, Software, Autotask PSA, Solution Delivery, Customer, Budget, Enterprise software This leading Software Solutions provider based in Blackburn are looking for an experienced Project Manager to take ownership of Project delivery and manage communication with customers and other stakeholders. This is a senior role ideal for someone who combines a passion for software and … customers in mind Product project financial reports from all resources and partners involved in project delivery Ensure project hand-over takes place to software support and account management Core experience 5+ years experience providing project management of IT solution delivery Background working in delivering projects within software development and providing support of the product afterwards Using Autotask projects …/other PSA solutions Excellent communication and stakeholder management skills Experience working with Enterprise software Strong commercial acumen whilst managing projects including plans, budgets, delivery and customer aftercare They are offering a competitive salary and package in a supportive, collaborative culture where your input will be valued. They offer opportunities for progression in this growing software company where More ❯

hire services across the UK. Whether it's for private events, corporate transport, school trips, or group travel, their goal is to simplify the booking process and enhance the customer experience through smart technology and dedicated service. They pride themselves on the supportive, inclusive environment of their office. Dog friendly, dressed down, and a little coffee mad, it … Mid Level Full-Stack Developer with a passion for solving problems through technology. In this role, you’ll contribute to building and maintaining digital tools that support everything from customer bookings to operator management. You’ll work with Vue.js on the front end and PHP/Laravel on the back end, joining a small, agile tech team focused on … efficient as possible. Key Responsibilities Develop and maintain web-based tools for booking, scheduling, and fleet management. Implement and enhance front-end features using Vue.js, ensuring a smooth user experience for both customers and partners. Contribute to the development of Laravel-based APIs and backend systems that power their platform. Participate in specification writing, project management, and code reviews More ❯

online store. Management of the day-to-day e-commerce operations Implement and analyse onsite performance using key analytics and performance tools and make recommendations to continuously improve the customer experience and online functionality. Providing regular reporting to the Senior Leadership team Lead trade meetings to review performance and forward planning for commercial opportunities to maximise growth. Leveraging … data and insights to help inform key trading performance improvements Responsible for online visual merchandising and product descriptions Working closely with the Merchandising and Marketing team Management of customer app Implement A/B testing for creative elements Utilise data and customer insights to drive personalisation strategies, delivering relevant, tailored content and product recommendations. About you: Minimum … years experience in an ecommerce role. Extensive experience using e-commerce platforms such as Shopify and performance tracking analytics tools. Proven track record of improving front-end customer experiences and executing successful e-commerce campaigns to maximise revenue. Data driven with the ability to digest and identify key insights and turn them into actionable performance improvements. Strong More ❯

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

operating procedures are adhered to Ensure revenue maximisation, continuously improving cost efficiencies as well as driving opportunities to gain additional revenue Ensure onsite team deliver an excellent and consistent customer experience Provide support to Management with financial reporting Utilise IT-based functions to accurately record and track all operational/financial performance Establish and maintain effective relationships with … internal and external stakeholders; strive to improve SLA performance of the service; ensure compliance with contractual KPI's What you'll bring (Qualifications) Essential - 3 years' experience in similar supervisory role Essential - Experience of working with Microsoft Office Desirable - Experience working within the Car Parking Industry Desirable - SIA Licence Why Choose us £32,000 per annum More ❯

across many types of digital products, from self-serve portals for a utility company to immersive fan engagement experiences for global sports brands. We're an agency that puts customer-centric Design at the heart of our process, and our UX Designers are pivotal to this offering. If you want to work for an agency that truly values the … Perform audits and generate actionable recommendations. Collaboration: Challenge colleagues and clients to improve outcomes. Project management: Plan and manage deliverables within challenging timescales. Design solutions: Create designs that balance customer experience, business goals, and technical considerations. Design reviews: Participate in reviews, explain and justify design decisions, and respond to feedback. Client presentations: Present work confidently with clear rationale … and enthusiasm. Teamwork: Work independently or collaboratively with other designers. Knowledge sharing: Contribute to the agency practice through research and idea sharing. Qualifications & Experience Portfolio: An online portfolio or live projects for review. Experience: Working within a digital agency or in-house product team. Product experience: Worked on large-scale or complex digital products (web or native More ❯

market today are the direct result of a seamless blend of business strategy, design and technology. Orchestrating this behind-the-scenes integration is a Product Manager, who prioritizes the customer experience from vision to execution and, together with their team, guides all workstreams toward a common vision and plan for delivery. Lead Product Managers are trusted advisors to … senior stakeholders and are responsible for understanding their needs, driving commercial results and supporting them on their journey to providing more successful customer experiences. Job responsibilities You will cultivate meaningful relationships with client stakeholders, bridging technical and business worlds while developing a deep understanding of a client's strategy, structure and business model. Drive the overall product development lifecycle … market. You can work both the portfolio and product level - defining and executing a strategy, and shaping a vision and translating it into a roadmap with clear business and customer value-based measures of success. You have experience in user research and a deep understanding of design methods and processes. Passion and perseverance for creating best-in-class More ❯

Product Designer to join a team at a very exciting stage of growth – helping to transform an industry that is still heavily call-centre led into a fully digital customer experience . This is a career-defining opportunity to deliver something genuinely new to market. Our client is building next-generation digital financial products that simplify complex customer … problem-solving. Create clear and punchy case studies that showcase how you solved problems and the end solutions. What we’re looking for A seasoned product designer with proven experience in UX and UI. A portfolio with strong case studies (2 pages max per project) showing how you approach problems and deliver solutions. Someone excited by the chance to … and why this role excites you. Why join This is a chance to join a business right before a major shift – shaping a product that could redefine how people experience financial services. If you want a project that will make a mark on your career, this is it. Interested? Please Click Apply Now! Senior Product Designer – £70-80K More ❯

throughout the UK considered - particularly Bristol, Exeter & Bournemouth Areas New Opportunity Great Team You will be qualified to a minimum of I.A.E.A or ATA (VDA) standard with current or experience leading an engineering function for an insurer or independent firm. You will be able to value and negotiate repair costs; provide vehicle valuations; negotiate total loss settlements and have … a detailed understanding of salvage categories and claims management. Experience of vehicle estimating systems such as Audatex, GT Motive or Glasss is essential for this opportunity. AQP qualification is preferred. What will your day look like: To produce high quality reports Assess, value and negotiate repair costs Provide vehicle valuations Negotiate total loss settlements Have a detailed understanding of … and customers Support other members of the team as and when the need dictates Knowledge and Abilities: Inspection scope extends from Cars to HGVS, Agricultural implements, and caravans Resolve customer complaints Consistency of damage Ensure instruction to reporting timescales remains within SLAs Contribute to an engaging and collaborative working environment Adapt to the constantly changing requirements of the department More ❯

throughout the UK considered - particularly Bristol, Exeter & Bournemouth Areas New Opportunity Great Team You will be qualified to a minimum of I.A.E.A or ATA (VDA) standard with current or experience leading an engineering function for an insurer or independent firm. You will be able to value and negotiate repair costs; provide vehicle valuations; negotiate total loss settlements and have … a detailed understanding of salvage categories and claims management. Experience of vehicle estimating systems such as Audatex, GT Motive or Glasss is essential for this opportunity. AQP qualification is preferred. What will your day look like: To produce high quality reports Assess, value and negotiate repair costs Provide vehicle valuations Negotiate total loss settlements Have a detailed understanding of … and customers Support other members of the team as and when the need dictates Knowledge and Abilities: Inspection scope extends from Cars to HGVS, Agricultural implements, and caravans Resolve customer complaints Consistency of damage Ensure instruction to reporting timescales remains within SLAs Contribute to an engaging and collaborative working environment Adapt to the constantly changing requirements of the department More ❯

a fast growth ecommerce business. Due to continued growth they are now looking for an Ecommerce executive to join the team. Grow the e-commerce business by improving the customer experience and maintaining the business digital platforms. Conduct data analysis to generate data-driven market insights and manage relationships with business partners. Fast-paced digital working environment. Ensure … partnerships. Implement new business collaboration plans. Implement preventive and corrective measures of disaster recovery plan. Implement the e-commerce activities, including product set up Manage the service quality and customer satisfaction (cover) Monitor and maintain proper functionality of the website. Observe the sales, promotions, marketing and social media activities over digital platforms. Operate and maintain existing IT networks based More ❯

technical expertise with strong account management, ensuring customers receive maximum value from products and services. The TAM will provide technical guidance, foster long-term partnerships, and deliver a seamless customer experience.This position is ideal for professionals who enjoy dynamic environments, have strong ownership, and are passionate about using technology to solve complex business challenges. Key Responsibilities Client Relationship Management … escalations, collaborating with internal teams to resolve issues quickly. Account Growth & Planning Develop account plans to drive adoption, identify upsell/cross-sell opportunities, and support revenue growth. Analyse customer data to identify trends and improvement opportunities. Training & Enablement Deliver training sessions, workshops, and webinars to ensure clients maximise product value. Feedback & Advocacy Capture customer feedback, providing insights … to internal teams for product and service improvements. Act as a customer advocate within the organisation. Renewal & Retention Support renewals by demonstrating ongoing value and addressing client concerns. Work to maintain high retention and minimise churn. Industry Expertise Stay informed about industry trends, emerging technologies, and the competitive landscape. Personal Attributes Empathy - Strong customer focus with a genuine More ❯

Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. Key Responsibilities Liaising with customers, insurers, suppliers, and colleagues nationwide Analysing policies … and update internal systems Issuing payments and arrange settlements as needed Ensuring compliance with contractual and regulatory requirements Contributing to team success and driving business growth Skills, Knowledge & Expertise Customer-Centric Approach: As a great communicator, youll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. Thriving in Fast-Paced Environments: Embrace … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

Enterprise Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Manchester, UK Reporting To: Alex Clarke Description Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to … a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. We're looking for a dynamic and strategic Enterprise Customer Success Manager to join our team and lead the long-term success of our most valuable customers. This role is all about building trusted relationships, driving measurable outcomes, and … for ensuring they achieve maximum value from our solutions, while proactively identifying opportunities for retention, upsell, expansion, and improving Net Promoter Score (NPS). A little about you Proven experience managing enterprise-level accounts in Customer Success or Account Management Strong commercial acumen with a track record of driving upsell and expansion opportunities Exceptional communication and relationship-building More ❯

Experience Designer (XD) - Manchester - £35-45K My client is seeking a creative and strategic Experience Designer (XD) to shape seamless, engaging, and meaningful interactions between people and products, services, or environments. This role goes beyond traditional UX, taking a holistic view of the customer journey - from usability and storytelling to emotions and brand identity. What you … managers, engineers, and marketers to bring ideas to life. Testing & Iteration: Conduct usability testing, gather insights, and refine designs to deliver impactful user experiences. About you A background in experience design, UX, or service design. Strong skills in research, prototyping, and storytelling. Comfortable balancing user needs with business goals. Collaborative, with the ability to influence stakeholders. Passionate about creating … intentional and valuable customer experiences. What’s on offer Competitive salary + benefits package. Hybrid working with flexibility for work-life balance. Opportunity to shape innovative, end-to-end user experiences. A collaborative, creative culture that values fresh ideas. Apply now to join a forward-thinking team and design experiences that truly make an impact. Experience Designer (XD More ❯