18 of 18 Customer Experience Jobs in Lancashire

About the Client Our client is an established and fast-growing provider of cloud communications, data insights, and payment solutions, helping organisations deliver exceptional customer interactions at scale. Founded in the mid-2000s, the business designs and delivers secure, scalable, and modern platforms that integrate seamlessly with leading communication … marking a major phase of growth and product evolution, this is an exciting time to join a business that is investing heavily in innovation, customer experience, and next-generation engagement technologies. The culture is collaborative, forward-thinking, and purpose-driven. Skills are recognised, potential is developed, and delivery ...

working with a UK-based organisation where ServiceNow sits at the heart of the organisation.The platform is used to drive meaningful outcomes across customer, employee, and technology experience, not simply as a ticketing tool.This is a hands-on developer role suited to someone who enjoys building, configuring … workflows Employee and HR portals Skills and experience Proven hands-on experience as a ServiceNow Developer Strong understanding of ServiceNow workflows across CX, TX, and EX Proficiency in JavaScript and ServiceNow scripting fundamentals Experience with Flow Designer, Glide API, and IntegrationHub Familiarity with HTML ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated … clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams ...

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated … clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams ...

clients joining the service! Acting as a first point of contact for your allocated clients, this is NOT your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions within the first 30 days of their contract. … tech savvy - even better! You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role, with a clear progression pathway, within a friendly, supportive team! Day-to-day responsibilities: * Provide an excellent ...

environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process … improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre ...

work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue … business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration ...

Company A well-established UK manufacturer and distributor of security and hardware products is seeking a Field Service Technician to support its growing customer base. The business is known for innovation, product quality and strong technical support and is now expanding its field service team to enhance customer experience across the region. The Role We are looking for a proactive, customer-focused Field Service Technician to provide on-site technical support, installation guidance and product troubleshooting. You'll work closely with both commercial clients and internal teams to ensure products are installed correctly, performing effectively ...

colleagues and customers. In this role, you will take the lead on delivering projects and providing support across our Business Centres, helping to improve customer experience and contribute to our commercial success. You will also act as a point of escalation for the Network Team and the wider ...

Business Development Manager Print (Litho, Digital and Large Format) North West (Hybrid) Salary: £35,000 £45,000 DOE package With over 40 years of experience, this print manufacturer has built a reputation on expertise, reliability, and a genuine commitment to its clients. It doesn t just deliver exceptional print … print solutions Identify new business opportunities and grow sales across existing and new clients Work closely with production to ensure seamless delivery and excellent customer experience Who We re Looking For: Based in the North West with the ability to work in a hybrid model Strong team player ...

Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements, and help shape the future of our IT support services. … support and troubleshoot hardware/software problems Implement SLAs and process improvements to optimise service delivery Build strong relationships with stakeholders and champion customer service excellence What We’re Looking For Excellent communication and interpersonal skills Strong organisational ability and a proactive approach Proven experience in IT support ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role Working with both internal and external resource, the Development Lead will ...

business operating across multiple online channels. They run a high-volume, multi-storefront operation and are continually investing in their digital platforms, infrastructure, and customer experience. The culture is pragmatic, fast-moving, and low-bureaucracy. Decisions are made quickly, people are trusted to take ownership, and the environment suits … build custom modules, resolve complex issues, support marketplace integrations, and collaborate with teams across the business to enhance operational efficiency, data accuracy, and customer experience. Key Responsibilities Magento 2 Platform Ownership Own the stability, performance, and evolution of the Magento 2 platform Design, build, and maintain custom Magento modules ...

backing Supported thousands of customers on their health journeys Built a modern, headless D2C digital product We operate a subscription-first model with strong customer loyalty and a mission that genuinely improves lives. We favour pragmatic technology choices, off-the-shelf platforms, and increasingly leverage AI and low/… role, with real ownership and autonomy. You'll work closely with design, operations and growth to build a faster, more reliable, and more scalable customer experience. What You'll Do Build and ship customer-facing features using React, TypeScript and Shopify Hydrogen Implement high-quality, accessible, responsive ...