26 to 50 of 53 Customer Experience Jobs in Lancashire

opportunity to join our Digital Operations Team as a Web specialist. The Web specialist will support web experimentation and optimisation on the TV Licensing website, aiming to enhance user experience, promote self-service and boost conversion rates through strategic, data-informed experimentation. This is an exciting opportunity for an individual who thrives in a fast-paced, data-driven environment … channels. The role requires excellent attention to detail and stakeholder management skills due to close collaboration with both internal Capita and external BBC stakeholders. The successful candidate will previous experience as a Web specialist, Experimentation Analyst or CRO Analyst. This is a full time permanent role, offering hybrid working (assigned office Darwen, Lancashire) with limited travel to client sites. …/B tests, ensuring these align with both user needs and business objectives. Ability to proactively identify and troubleshoot issues during implementation. What you'll need to bring: Demonstrated experience in web experimentation and conversion rate optimisation Strong data analysis skills (web analytics, user behaviour analysis, and testing methodologies) Experience in designing web experiments (e.g. completing test briefs More ❯

the forefront of initiatives focused on enhancing ticketing processes and app functionalities. You will collaborate across multiple teams and modes, driving operational efficiencies and delivering key deliverables for improved customer experience. Contract length: 6 months Working pattern: Hybrid, 2-3 days on site Rate: £500 a day IR35: Outside Key Responsibilities Confirming the scope of app changes, retail channels More ❯

Ready to take your PPC game to the next level? We're partnering with one of the leading eCommerce Marketplaces in the UK — a powerhouse known for combining tech, customer experience, and hospitality to deliver amazing experiences across the UK and beyond. With a growing international footprint and a digital-first mindset, they’re on a mission to … to-end (budget £4m+) Building smart, performance-driven strategies to hit KPIs Identifying new ways to test, automate, and level-up efficiency Collaborating with wider teams to sharpen the customer journey Keeping ahead of trends and competitor moves Delivering insights and reporting that drive action What You’ll Bring Expertise PPC campaign management with strong experience across Google More ❯

operator who also loves driving real, tangible change? Do you thrive in a fast-paced, hands-on environment where your impact is seen across product launches, internal transformation and customer experience? If so, we want to hear from you. We're working with a high-growth, customer-first business in the Manchester area - one that combines smart … coordinating stakeholders and ensuring progress is unblocked Provide clear, regular updates to senior stakeholders What We're Looking For 3+ years in product, change, or transformation environments Hands-on experience launching products or services, ideally with a commercial lens A natural organiser - structured, methodical, and calm under pressure Great with people - able to bring teams together and manage communication … Salary up to £60,000 + bonus Ready to Make an Impact? If you're a product operator with a delivery mindset - someone who's equally at home driving customer propositions and internal transformation - this is a rare opportunity to join a progressive, people-first organisation at the right time. InterQuest Group is acting as an employment agency for More ❯

Trading Manager in maximising online sales and profitability through strategic management of product assortments and promotions, collaborating cross-functionally to align trading strategies with business goals and enhance the customer experience. Key Responsibilities - Support the divisional trading manager to achieve the trading KPI's Manage day-to-day website activity, product launches, proposition changes and content Optimise site and … customer journey during daily site walks and data analysis Use merchandising tools to improve on-site navigation, search, customer journey, taxonomy, basket building techniques and product placement Ensuring all product data, categorisation, filtering and meta-data is present and correct to drive effective SEO optimised website and conversion Drive onsite promotion planning, promotions and extended range that complement … the offering to increase sales, conversion rates, AOV and margin Support the Online Trading Manager to analyse opportunities and trends to improve customer journey, range and price by working closely with the commercial teams Analyse and improve merchandising on the site and produce relevant reports using Google Analytics and Power BI Collaborating with marketing and design/digital experience More ❯

the leading online sportsbook, casino, and social gaming company worldwide. We are building a passionate team dedicated to developing innovative products and technologies for millions of users. We prioritize customer experience, behavior, and insights, acting authentically in all interactions. Rooted in the spirit of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital leverages a globally … and benefits, including: Competitive compensation Flexible vacation policy Hybrid work model (home and office) A startup culture supported by a secure, global brand Our values We deeply value every customer interaction and empower our staff to own and enhance their experience. We foster a diverse and inclusive environment where everyone can be authentic and bring their full talent. We More ❯

and connect to existing technical assets and very well planned architecture through an already in place teams of DevOps and software professionals. Ideally you will have over 5 years' experience bringing slick and purposeful B2B dashboards and their supporting UI assets to … life and be a talented interface designer that understands that less is more for the busy corporate users your product is serving. You will love smart UX and respect CX principles with a craving to always improve your users experience. Experience 5+years experience developing front end solutions in any JavaScript-based web framework. A minimum of 2 demonstratable … work against. Comfortable working within a scrum sprint based delivery methodology, daily scrums, transparent working practices require consistent contact during the working day. Equally organised and comfortable taking a customer centric agile approach where required. Very comfortable in Jira planning and workflow. Excellent problem-solving and communication skills. A demonstratable ability to follow instruction and build solutions that meet More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

Own your code quality. Work with other Engineers to drive this behaviour in them Own non-functional requirements around performance, security and scalability to ensure we deliver a great customer experience. Driving best practice around real-time logging, monitoring, alerting. Proactively drive the enhancement of continuous integration to improve deployment processes in the squad. Identify obstacles, risks and issues … be confident in contributing to platform, application, and database design, and you'll take ownership of non-functional requirements like performance, security, and scalability. What you'll bring: Significant experience of building, integrating, maintaining and managing complex software architectures, ideally across multi-cloud environments. Demonstrable experience of providing clear direction, coaching, mentoring and development support. Be passionate about … code quality, testing and other engineering best practices. Significant experience of building software applications that have security, reliability, scalability, high availability and concurrency built-in from the outset. A strong collaborator and communicator. Proven ability to influence and negotiate with Technical Stakeholders from all Software Engineering levels, to Architects, to Heads of Tech, to Technical Operations, to external 3rd More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

Senior Software Engineer/Developer (Python TypeScript LLM) Remote UK to £130k Are you a senior, backend focussed Software Engineer with advanced Python and TypeScript experience and a keen interest in AI? You could be progressing your career in an impactful Senior Software Engineer role at a highly successful American sports data analytics company that is expanding its UK … presence. As a Senior Software Engineer you will architect, develop and implement a new multi-agent AI experience that unlocks the power of the company's football data for coaches, fantasy players and bettors. You'll be working with data at scale, developing AI driven features in close collaboration with Product and Data Science teams to deliver first class … customer experiences. You'll focus on backend development primarily using Python and TypeScript to engineer clean code and produce reliable, high quality software. You'll work across the full software development lifecycle, participate in code reviews and explore emerging technologies as part of a collaborative, remote team of technologists who enjoy what they do. About you: You have advanced More ❯

ll work closely with the senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What You’ll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk into efficient, automated, and … customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous improvement across KYC, transaction monitoring, fraud, and investigations. What You Bring: Strong leadership experience … digital banking, payments, lending, insurance, or gaming. Deep subject matter expertise in AML, CTF, sanctions, and fraud. High technical fluency; confident working with engineers, data scientists, and product owners. Experience delivering transformation or operating model change in risk or compliance. Gravitas to influence at senior levels and collaborate cross-functionally. What’s On Offer: Hybrid working Generous holiday allowance More ❯

ll work closely with the senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What You'll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk into efficient, automated, and … customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous improvement across KYC, transaction monitoring, fraud, and investigations. What You Bring: Strong leadership experience … digital banking, payments, lending, insurance, or gaming. Deep subject matter expertise in AML, CTF, sanctions, and fraud. High technical fluency; confident working with engineers, data scientists, and product owners. Experience delivering transformation or operating model change in risk or compliance. Gravitas to influence at senior levels and collaborate cross-functionally. What's On Offer: Hybrid working Generous holiday allowance More ❯

live at the intersection of sales and technology. Using your technical background as a foundation, you'll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective … sit in call queues for two hours, all while being told, "your call is important to us." Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! Client Range We work with a huge range of clients, from enterprise heavyweights across retail, travel, utilities, and multinational BPOs. … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you'll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and remortgage cases More ❯

Mid-Level PHP Software Developer Location: Hybrid - Bury, Greater Manchester (BL9 7HT) Job Type: Full-time, Permanent Salary: Competitive - Based on experience Working Hours: Monday to Friday, Day shifts, Flexible hours (core hours: 9:30 am - 2:00 pm) About the Role Crown Oil is seeking a skilled and motivated Mid-Level PHP Developer to join our in-house … development team. You will work on a variety of web applications that directly support our business operations and customer experience. This is an excellent opportunity to contribute to impactful projects using modern tools such as Laravel, React, MySQL, and nginx, within a supportive and collaborative team. Hybrid working is available following an initial onboarding period. Key Responsibilities Develop and … performance bottlenecks Design, implement and optimise MySQL database schemas Participate in code reviews and promote best coding practices Stay up to date with emerging technologies and development trends Required Experience and Skills Minimum 2 years of PHP development experience At least 2 years using Laravel Proficient in HTML, CSS, JavaScript, and jQuery At least 1 year of experience More ❯

CoE Lead's mentorship, the incumbent will help ensure compliant, efficient access processes in SAP. Specifically, you will be responsible for resolving questions from business users, delivering high-quality customer service, and driving continuous improvement to Lonza's authorization concept. This role offers a unique opportunity to grow your career at the intersection of business and IT. Join us … de-provisioning, and access modifications in collaboration with business teams, internal controls, and IT access management. Assist end-users and business collaborators with access-related questions, ensuring a positive customer experience. Support role assignments, approvals, and risk analysis in SAP GRC Access Control. Perform routine checks and monitoring of SAP access controls and segregation of duties. Document SOPs and … IT and security teams on cross-functional initiatives. Participate in training and knowledge-sharing to enhance skills. Key requirements: Basic understanding of SAP user administration, authorizations, or security concepts. Experience with ITSM/ticketing tools (e.g., ServiceNow). Strong communication and customer service skills. Proven ability to manage tickets and deliver high customer care standards. Ability to More ❯

Description We currently have a fantastic opportunity for a Senior Software Engineer to join our technology team! You will be our technical expert for a squad building software and customer experiences that are market leading and support our digital, data driven business. This is a great opportunity to work on industry leading products and become a pivotal part of … our future. We are looking for someone who has extensive backend development experience with Java and understands what its like to work in an ever changing, Agile environment. What you'll do: Key technical member of a high performing Claim's Agile squad accountable for shaping our products and customer journeys An expert developer, working with developers to … design and build customer facing systems using Java microservices and the latest cloud technologies Actively sharing technical expertise with the team both as a hands-on developer, coach and mentor. Improving the engineering practices in the squad including code quality, testing and CI/CD Working with SRE engineers to build distributed systems with a focus on high availability More ❯

intuitive journey for customers. Apply user-centric design principles to elevate the overall aesthetic and usability, with a keen focus on enhancing the e-commerce shopping experience. Skills and Experience: * 3+ years of experience in UX design specialising in CRO * Proficiency in user-centred design methodologies and the ability to translate user insights into compelling user experiences. * Strong … visual design skills with a portfolio highlighting standout design projects. * Familiarity with web analytics tools (e.g., GA, Pendo, Hotjar) and an understanding of e-commerce user behaviour. * Experience with A/B testing concepts and an openness to collaborate with CRO specialists. * Agile workflow experience, focused on iterative design and collaboration within cross-functional teams. * Proficient in prototyping … tools to visualise and communicate design concepts. * Comfortable working collaboratively across disciplines to optimise the customer experience. Up to £50,000 | Manchester, 5 days in office | Great culture & benefits Apply now and tell us why you're the perfect fit! We can't wait to hear from you. 49143NB INDMANS More ❯

intuitive journey for customers. Apply user-centric design principles to elevate the overall aesthetic and usability, with a keen focus on enhancing the e-commerce shopping experience. Skills and Experience: * 3+ years of experience in UX design for e-commerce platforms or digital products. * Proficiency in user-centred design methodologies and the ability to translate user insights into … experiences. * Strong visual design skills with a portfolio highlighting standout design projects. * Familiarity with web analytics tools (e.g., GA, Pendo, Hotjar) and an understanding of e-commerce user behaviour. * Experience with A/B testing concepts and an openness to collaborate with CRO specialists. * Agile workflow experience, focused on iterative design and collaboration within cross-functional teams. * Proficient … in prototyping tools to visualise and communicate design concepts. * Comfortable working collaboratively across disciplines to optimise the customer experience. Up to £50,000 | Manchester, 5 days in office | Great culture & benefits Apply now and tell us why you're the perfect fit! We can't wait to hear from you. 49143NB INDMANS More ❯

Support Engineer on a contract basis in Manchester for a leading Food and Clothing organisation. Key Skills: A continuous improvement mentality to identify and call out areas to enhance customer experience. Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience in a Tech Bar/Walk-up Support service. Experience … to support mobile technologies on Apple and Android platforms. Familiar with building, configuring, and troubleshooting desktops and laptops. Understanding of Azure, Autopilot, and Intune for deploying software to devices. Experience using BMC Helix to log and update tickets. Any previous support experience with Apple Macs would be beneficial. More ❯

join our UK team. We develop innovative, industry-leading software, and we need someone who can help showcase our tools to clients, provide top-tier support, and manage key customer accounts. If you love working with people, have an eye for detail, and want to be part of a company that values learning and development, wed love to hear … well provide all the training you need. Support customers via phone, email, and chat helping them get the best out of our products. Assist with setting up and maintaining customer accounts, keeping records accurate and up to date. Work closely with our sales, product and marketing teams to deliver seamless customer experiences. Stay current with industry and tech … trends to better understand customer needs and our unique offering. What Were Looking For: A confident communicator who enjoys speaking with people and building relationships. A passion for technology you dont need to be an expert, but you should be excited to learn. Ability to present complex information in a clear, concise, and engaging manner. A proactive, can-do More ❯

join our UK team. We develop innovative, industry-leading software, and we need someone who can help showcase our tools to clients, provide top-tier support, and manage key customer accounts. If you love working with people, have an eye for detail, and want to be part of a company that values learning and development, we’d love to … ll provide all the training you need. Support customers via phone, email, and chat – helping them get the best out of our products. Assist with setting up and maintaining customer accounts, keeping records accurate and up to date. Work closely with our sales, product and marketing teams to deliver seamless customer experiences. Stay current with industry and tech … trends to better understand customer needs and our unique offering. What We’re Looking For: A confident communicator who enjoys speaking with people and building relationships. A passion for technology – you don’t need to be an expert, but you should be excited to learn. Ability to present complex information in a clear, concise, and engaging manner. A proactive More ❯

would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed. Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions. Collaborate closely with customers, ensuring their needs are met and issues are … resolved efficiently. Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions. Required Skills & Experience: An understanding of RF - Spectrum, Frequency, Interference etc., as well as basic IP addressing, Log file understanding. A passion for delivering exceptional customer experiences. Eagerness to engage with various technologies and contribute to a multifaceted team. Benefits … Engage in regular training sessions and events to enhance your technical and customer service skills. Step into a company that's not just about the job, but about cultivating a collaborative and rewarding environment. Salary: Starting salary of up to £35,000 along with opportunities for promotions and growth. More ❯