26 to 50 of 54 Service Delivery Jobs in Lancashire

This service is set to disconnect automatically after 0 minutes of inactivity. Your session will end in 1 minutes. Click OK to reset the timer to 0 minutes. You have been signed out. This service is set to sign out after 0 minutes of inactivity. Job Description - Senior Procurement Engineer- Data Analytics () Job Description Description Location: Warton/… about the options for this particular role Salary: £47,683+ (Depending on skills and experience) What you'll be doing: Support the Team Leader and Manager in the definition & delivery of specific Air Procurement automation projects, involving cross-functional working, to achieve the agreed project outcomes and realisation of quantified benefits Support the measurement, reporting and forecasting of Air … controls Identify and promote opportunities for improvement, through process simplification and standardisation, introduction of new capability, and/or expansion of existing solutions and practices Provide support to Air Service Delivery Unit (SDU) (including KSA) in terms of user communication and training on existing and new capabilities Your skills and experiences: Excellent collaboration and communication skills, fostering close More ❯

with managers to ensure smooth rollouts. Department Overview The Deployment department plays a crucial role within Logistics, ensuring the smooth onboarding and operational readiness of engineers and managers within service delivery and network build sectors, with over 1250 service delivery kits deployed and over 80 network build kits deployed within the past 12 months. Our primary … Ability to handle multiple tasks simultaneously in a fast-paced environment Prioritises on a continual basis ensuring that key tasks receive the greatest attention Support Stores Operatives to meet delivery targets within Deployment Ability to respond quickly and effectively to changes in a proactive manner Identifying shortfalls in internal procedures. Using escalation chain for any procedural risks to the … department and delivery numbers Preparing weekly and monthly performance reports to highlight peaks and troughs in areas and sending to Deployment Manager to assess accordingly Demonstrate ability to serve as a knowledgeable resource to MJ Quinn management team that provides leadership and direction Daily/weekly audits of teams' performance and collate data based on findings Support the Deployment More ❯

a Nuclear Site IT Services Specialist, you'll act as the Intelligent Customer for work conducted by Corporate functions and Third Party organisations. You'll ensure efficient local IT service delivery, resolve IT faults, and support large-scale projects. Your role will be varied, involving everything from first-line IT support to maintaining operational focus and nuclear safety. … ensure a safe working environment within Nuclear Site IT Services Support on your station. You will resolve local IT issues and deliver additional IT-related services to meet IT Service Level Agreements. You will maintain the local desktop hardware environment at your station. You will collaborate with centrally-based teams and hardware maintainers to maintain station-based IT infrastructure. … site-based assistance for centrally managed projects. You will adhere to the Asset Management process for desktop hardware on your station. Who You Are You have experience in IT service delivery and operational support in large, heterogeneous environments. You're competent and experienced in supporting MS Windows desktop operating systems, the MS Office suite, and MS Windows server More ❯

Economics/Business/Accountancy SQL experience is desirable but not essential Ability to work to tight deadlines Good written and oral communication skills Commitment to high standards of service delivery A professional approach and can-do attitude If you are interested in this role please contact John Devlin at Agility Resourcing. Please note due to the large More ❯

Social Care systems in line with business requirements. Support system improvements aligned with the ICT strategy. Apply functional knowledge of LCS Social Care systems to resolve issues and enhance service delivery. About You We're looking for someone who is: Experienced in Liquidlogic systems (LCS, EHM/EHP, ContrOCC). Knowledgeable about Children's and Families services and related More ❯

doing with leading. You'll be stepping into your first formal management position, with the chance to shape a small, skilled team while continuing to contribute directly to the delivery of projects, services, and automation. Overview: Lead and support three teams (IT, Software Development, InfoSec) Continue to work hands-on, especially in areas like automation, systems improvement, and service delivery Improve internal IT services and drive efficiency through technology Identify opportunities to automate manual business processes and help the business do more with less Develop your leadership skills on the job, growing into full management responsibilities over time We're looking for someone who: Has a strong background in IT delivery (e.g. systems, dev, automation, support … up Qualifications, Skills & Experience Proven experience in a senior IT or technical role (e.g. infrastructure, dev, automation) Strong technical capability with hands-on experience in systems support or solution delivery Experience working with internal IT systems, development projects, or business automation Familiarity with cloud platforms (e.g. Azure, AWS) and modern IT practices Excellent interpersonal and communication skills, with the More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify … key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting … and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support continuous optimisation efforts. Apply A/B testing and experimentation techniques to support data-led decision making. What we're looking for: Strong experience analysing relational databases and performing data mining, using SQL, Python, R or similar. Solid background in More ❯

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯

Manchester Metropolitan University is expanding its cloud capability to support the delivery of secure, scalable, and resilient digital services across the institution. As the University increases its reliance on cloud technologies to support business operations and research, we are seeking a Senior Cloud (Azure) Engineer to take a technical lead role in the ongoing development and operational management of … to influence and shape the University's cloud platform strategy, ensuring our Azure environment is aligned to best practice, delivers value for money, and supports a wide range of service and infrastructure requirements across the University. About the Role As Senior Cloud (Azure) Engineer, you will: Take technical ownership of the University's Microsoft Azure platform, leading on configuration … and cost management principles. The ability to influence and collaborate effectively with a wide range of technical and non-technical stakeholders. A commitment to continuous learning and improving cloud service delivery in line with evolving best practices and organisational needs. To learn more about this exciting opportunity and benefits we offer, please read the JD provided below. If More ❯

experienced SAP Solution Architect with a Logistics WM focus to join their growing team. If you are passionate about end-to-end SAP solution architecture-from solutioning engagement to delivery execution-this could be the opportunity for you. As part of their virtual-first approach, you will primarily work remotely with minimal travel while engaging with clients across multiple … consecutively for the past five years. Main responsibilities: Develop and cost cross-functional SAP solutions to meet client needs. Support new business pursuits through solutioning, proposal engagement, and project delivery of accepted solutions. Work across multiple clients, providing SAP strategy and advisory services. Foster strong stakeholder engagement with customers, and third-party partners. Lead solution design, implementation, testing, deployment … and early-life support. Align SAP solutions with the delivery model and industry best practices. Assist in defining clients' SAP functional roadmaps and portfolios. Provide expert guidance during periods of change, ensuring alignment with SAP-centric process templates and emerging technologies. Contribute into SAP pre-sales activities, including solution costing and proposal development. Continuously enhance SAP offerings and drive More ❯

execute a portfolio of technology audits across the businesses Carry out GIA risks assessment to providing specific risk inputs to the development of the annual audit plan. Execution and delivery of audits in line with audit methodology and IIA standards and budget. Produce IA reports which are impactful, balanced and address the root cause of issues. Ensure recommendations are … including data analytics capabilities Previous experience and coverage of: IT security, including access management, perimeter security, and threat management. Solid IT general controls (ITGCs) knowledge. IT outsourcing arrangements, including service delivery, supplier management, and data security considerations. IT governance, strategy, and operating models. Knowledge of IT frameworks (NIST, COBIT, ISO, ITIL) is desirable. Knowledge of project change methodology More ❯

established, fast growing business operating in the fast-paced Technology industry. They are committed to delivering innovative solutions and fostering a professional environment with a focus on excellence in service delivery. Description The key responsibilities of a Payroll Specialist will include: Accurately process payroll for all employees, ensuring compliance with relevant regulations. Maintain and update payroll records, including tax More ❯

providing innovative solutions to its clients. It is focused on delivering high-quality services and fostering a supportive work environment for its employees. Description Supervise and support the customer service team to achieve performance goals. Handle escalated customer inquiries to ensure swift resolution. Monitor and report on customer service metrics and KPIs. Collaborate with other departments to improve … service delivery processes. Provide training and mentoring to team members to develop their skills. Implement strategies to enhance customer satisfaction and loyalty. Ensure compliance with company policies and industry standards. Contribute to developing new initiatives for better customer support. Profile A successful Customer Service Lead should have: Previous experience in a customer service role within the … technology and telecomms industry. Strong leadership and team management skills. Excellent communication and problem-solving abilities. Proficiency in using customer service tools and software. A proactive approach and ability to adapt to changing situations. Attention to detail and organisational skills. Job Offer A salary of approximately £27,500 to £27,500, depending on experience. Permanent position with opportunities for More ❯

to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

of IT, you'll be the driving force behind every tech touchpoint across the arena - from backstage to box office. You'll roll up your sleeves and lead the delivery of all IT services, setting the vision and roadmap for the future. Whether it's building a seamless event day experience, leading a high-performing team, or working hand … in-hand with partners and venue teams, you'll make sure technology helps us stand out for all the right reasons. Innovation, strategy, and strong operational delivery will be your daily rhythm. What Co-op Live will give to you Alongside the benefit of working with an awesome team of talented people, we want to help you get the … scheme - Vitality Life Assurance 4 x basic salary Eyecare vouchers WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service Company sick pay scheme Enhanced family friendly benefits Office refreshments and breakfast items Team social events Knowledge, Skills and Experience You'll be a passionate leader with a sharp More ❯

Home Office Quality Assurance and Testing Team (QAT) within Digital, Data and Technology (DDaT) Quality is at the heart of everything we do. We provide a large-scale shared service, delivered through 900+ QA professionals. It supports services that are essential for the UK! We won the Testing Team of the Year at the 2024 European Software Testing Awards … Portfolio.The Home Office Automation and Innovation portfolio delivers the government's commitment to "set the standard for excellence in the AI age" - harnessing cutting-edge technology to revolutionise public service delivery. As outlined in the Government's Generative AI Framework, we're in "a period of rapid and exciting technological changes, which offers huge potential", and we're turning … at Pace We've delivered millions in efficiency savings by automating routine tasks, allowing colleagues to focus on complex human-centred work. Our solutions create meaningful improvements in public service delivery. Join Our Team Work with our Automation Centre, Data Science and Evaluation team, or Innovation Lab to: Build solutions improving lives nationwide. Work with diverse AI and automation More ❯

operations environment, so able to adapt to change when needed The successful candidate will deliver and manage the day-to-day IT operations, maintaining & improving high standards of IT service delivery, safeguarding their IT infrastructure. You will also drive innovation in a cloud-based infrastructure (AWS) as well as working on a global scale. Brand new projects, driving … an IT team in the UK and abroad in the future. The role Execute and oversee the IT Operations in alignment with the company goals, ensuring effective and timely delivery of IT projects in an AWS cloud environment Manage and mentor the team of IT professionals, in IT infrastructure, Networking, IT Security and Applications - supporting the overall defined IT … strategy. Oversee and ensure IT operates efficiently, providing outstanding support to all staff members across multiple offices globally Oversee the delivery of IT services within AWS, Microsoft & Cisco environments, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business. Collaborate with senior management More ❯

Category Manager - Information Technology at the University of Manchester, you will take ownership of a diverse portfolio encompassing software acquisition, hardware procurement, cloud infrastructure management, licensing negotiations, and managed service contracts. Your day-to-day responsibilities will involve collaborating with cross-functional teams to understand evolving technical needs while driving value through competitive tendering processes. You will be instrumental … with hands-on contract management while maintaining open communication channels with both internal stakeholders and external partners. Develop and implement effective category strategies across all IT, digital, and technology service areas to ensure alignment with the university's strategic objectives. Lead high-value tenders and complex contract negotiations for software, hardware, cloud solutions, digital infrastructure, licensing agreements, and managed … of public procurement regulations ensures you can navigate complex compliance requirements confidently. Familiarity with software licensing models, digital frameworks such as G-Cloud or similar platforms, and cloud-based service delivery mechanisms. Excellent stakeholder engagement skills that enable you to build trusted relationships across technical teams and non-technical departments alike. Strong supplier management capabilities including contract negotiation More ❯

speak with prospective candidates about flexible working arrangements. Key Responsibilities General duties include, but are not limited to: Manage a complex individual caseload with minimal supervision, ensuring high-quality service delivery at all stages. Supervise, mentor, and support junior team members, offering technical guidance and contributing to their professional development. Build and maintain strong client relationships, attending client More ❯

critical services within the DNS and Network Time group. This position is key to shaping the strategic direction of the wider Cybersecurity division and directly impacts Jisc's overall service delivery. You will take responsibility for the continuous monitoring, threat detection, reporting, and analysis of critical infrastructure and its associated services, ensuring resilience, reliability, and security across the organisation. … Responsibilities will include: Maintenance and development of platforms and applications supporting the work of the cybersecurity function, including patching and monitoring. To comply with service level agreements to ensure that it meets the needs of the business and products that rely upon this. To assist in the monitoring and auditing of all systems to ensure all systems are performing More ❯

technology and innovation team in Manchester, the main purpose of this role is to assist the Lawyers in adopting new, innovative tools and solutions to improve and enhance legal service delivery. Main Responsibilities: Building strong relationships with Lawyers across the firm. Creating and delivering engagement plans. Aligning initiatives with the strategic goals of the firm. Participating in meetings and More ❯

Contact us directly with any questions about this open position. Previous experience in a regulated environment is desirable but not essential. Experience resolving problems directly with users. Strong customer service skills. Comfortable with various deskside technologies. The role may require enhanced referencing or vetting due to its nature. As part of a dedicated support team, you will work onsite … to provide support for Lab-based IT within our client's pharmaceutical facilities. You will be supported by your Service Delivery Manager and colleagues. You will handle various tickets throughout the day, addressing each with empathy, pragmatism, and a focus on customer service-aiming to resolve issues satisfactorily and leave users satisfied. Join Us Hemmersbach provides IT More ❯

solutions business offering services such as Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an … the Out-Of-Hours (OOH) call-out rota. Carry enhanced van stock to achieve a high first fix rate. Manage van stock similarly to level 1 and 2 roles. Service Delivery Understand and deliver service excellence by ensuring the basics are right every time and contributing to a team where service quality is central to performance. More ❯