Client Services/Delivery Manager - Manchester - £45k We're looking for an organised, proactive Client Services/Delivery Manager to support delivery teams and ensure customers gain rapid value from the technical SaaS solution that our client implements to a diverse range of customers (from financial services to building merchants!). The role is 5 days a … and support our technical consultants to ensure smooth, timely delivery. Drive effective deployment through clear planning, strong communication, and efficient resource management. Act as the link between clients and delivery teams, ensuring expectations, timelines, and deliverables are clearly understood. Monitor project progress, highlight risks, and keep all stakeholders aligned. About You Experience in client services, project coordination, or deliveryMore ❯
and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯
