26 to 29 of 29 Service Delivery Jobs in Lancashire

second-line technical support within a busy IT and Digital environment. You'll play a key role in maintaining digital communications and interview equipment, ensuring reliability, security and excellent service delivery. Key Responsibilities Provide 2nd-line technical support for digital communications systems and devices. Diagnose and resolve complex hardware configuration issues. Manage user access rights, system audits and security … v4 Foundation certification. Experience with Azure, Airwave or Sepura Radio Manager. What's on Offer A rewarding role within a supportive team where your work contributes to the smooth delivery of essential digital services across the organisation. More ❯

Role: Contact Centre Director (Helpdesk) Location: Manchester, UK Type: Inside (IR35) Key Responsibilities Strategic Leadership Develop and deliver the overall Helpdesk strategy, aligned with client vision, values, and customer service objectives. Define and implement a clear operating model that ensures efficiency, consistency, and high-quality service delivery. Lead transformation programmes that enhance digital capability, self-service, automation … Management Act as the senior point of contact for escalations and strategic discussions with key clients. Partner with internal stakeholders across Operations, IT, HR, and Finance to ensure seamless service delivery. Represent Mitie Helpdesks externally, promoting our capabilities and thought leadership within the facilities management industry. Commercial & Financial Accountability Develop and manage budgets, ensuring cost efficiency and value for … money in service delivery. Identify opportunities for growth, innovation, and added value to clients. Provide accurate reporting and insights to the executive team. Person Specification- Proven experience in leading large-scale helpdesk or contact centre operations, ideally in a multi-client environment. Strong understanding of end-to-end workflow management, including call handling, triage, escalation, resolution, and customer feedback More ❯

of both. Ideally you will be able to commute to our Manchester office for meetings and to collaborate with the Support team. Day to day you will: Own the delivery of the support function in the UK Contribute to account management of key customers, understanding the entirety of the customer position, including challenges, project work, issues and risks Operate … a career at Alcidion could be for you. To be successful in this role, you will be a people-orientated professional who is passionate about driving the highest quality service delivery. You will have good understanding of the concept of building cohesive teams, importance of training, developing and coaching support teams as well as service desk specific SLAs More ❯

technology and telecoms sector, recognised for its innovative solutions and commitment to excellence. Job Description As Chief Operating Officer, the responsibilities will include: Lead all operational functions including customer delivery, support, field operations, logistics, and network operations. Drive improvements in customer experience, SLA performance, and operational KPIs. Build scalable, standardised processes and implement 24/7 proactive support capabilities. … Develop and mentor operational leaders, fostering a high-performance, customer-first culture. Oversee large and complex project delivery, systems optimisation, and geographic expansion. Partner with Sales to ensure operational excellence supports growth and customer trust. Lead M&A integration. Align operations to ensure scalability and EBITDA growth. Ensure compliance with regulatory standards. The Successful Applicant The successful Chief Operating … Proven track record as COO or Operations Director in telecoms, network services, or MSP. Experience leading large operational teams (100+ staff). Deep understanding of network services and managed service delivery. Demonstrated success in scaling operations and leading transformation. A background delivering complex projects. Strong commercial acumen and data-driven decision-making. Skilled in process design, automation, and performance More ❯