26 to 29 of 29 Service Delivery Jobs in Lancashire

exciting client in Manchester, the successful candidates will need the below skills. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for end users in a predominant Windows environment. Day to day monitoring and management of infrastructure in the field. Identifying areas of improvement … and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class customer service. Supporting over 4,500 IT users in 180+ locations. Required qualifications, experience and skills: Broad knowledge of Windows Server More ❯

second-line technical support within a busy IT and Digital environment. You'll play a key role in maintaining digital communications and interview equipment, ensuring reliability, security and excellent service delivery. Key Responsibilities Provide 2nd-line technical support for digital communications systems and devices. Diagnose and resolve complex hardware configuration issues. Manage user access rights, system audits and security … v4 Foundation certification. Experience with Azure, Airwave or Sepura Radio Manager. What's on Offer A rewarding role within a supportive team where your work contributes to the smooth delivery of essential digital services across the organisation. More ❯

Role: Contact Centre Director (Helpdesk) Location: Manchester, UK Type: Inside (IR35) Key Responsibilities Strategic Leadership Develop and deliver the overall Helpdesk strategy, aligned with client vision, values, and customer service objectives. Define and implement a clear operating model that ensures efficiency, consistency, and high-quality service delivery. Lead transformation programmes that enhance digital capability, self-service, automation … Management Act as the senior point of contact for escalations and strategic discussions with key clients. Partner with internal stakeholders across Operations, IT, HR, and Finance to ensure seamless service delivery. Represent Mitie Helpdesks externally, promoting our capabilities and thought leadership within the facilities management industry. Commercial & Financial Accountability Develop and manage budgets, ensuring cost efficiency and value for … money in service delivery. Identify opportunities for growth, innovation, and added value to clients. Provide accurate reporting and insights to the executive team. Person Specification- Proven experience in leading large-scale helpdesk or contact centre operations, ideally in a multi-client environment. Strong understanding of end-to-end workflow management, including call handling, triage, escalation, resolution, and customer feedback More ❯

of both. Ideally you will be able to commute to our Manchester office for meetings and to collaborate with the Support team. Day to day you will: Own the delivery of the support function in the UK Contribute to account management of key customers, understanding the entirety of the customer position, including challenges, project work, issues and risks Operate … a career at Alcidion could be for you. To be successful in this role, you will be a people-orientated professional who is passionate about driving the highest quality service delivery. You will have good understanding of the concept of building cohesive teams, importance of training, developing and coaching support teams as well as service desk specific SLAs More ❯