3 of 3 Service Desk Analyst Jobs in Leicestershire

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days … a week Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and … local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents More ❯

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days … a week Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and … local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents More ❯

is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely, troubleshooting and diagnosing technical faults relating to hardware and … people seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … of a high performing team and will continually strive to improve processes and provide service excellence to the Kappture user base. Key Responsibilities Inbound Call Handling: Answer incoming calls promptly and professionally, providing support for various IT-related issues. Initial Triage and Troubleshooting: Perform initial triage and troubleshooting of reported issues, identifying and diagnosing common technical problems. Attempt Resolution More ❯