26 to 30 of 30 1st Line Support Jobs in London

fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The … Dune Group technology systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. … This role involves answering and resolving support queries via multiple contact channels and in-person. A high level of customer service must always be maintained whilst ensuring IT service delivery principles and best practices are adhered to. This is a dynamic and broad technology role with the opportunity More ❯

the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. The First Line Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to … ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. Responsibilities: Team … Handle Time (AHT) & Contacts per Analyst per Day (CPAPD) at or better than target : Manages call durations, wrap up times and CPAPD in line with team target. Has an awareness of impact and is proactive in seeking improvement. Queue Management : Manage individual queues to given targets with zero More ❯

Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to … ensure tickets are logged, prioritised, and routed accurately. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What will … seeking improvement. Queue Management: Manages individual queues to given targets with zero intervention from Team Leader. Maintains ticket logs timely and efficiently (in line with SLA’s). Reviews all tickets in 1LS queues supporting set KPI’s and handles aged tickets to closure. Works to prevent SLA More ❯

We are searching for a First Line Support Analyst to provide prompt and effective technical support to both clients and internal users. This role involves resolving application and data-related queries, monitoring system alerts, and supporting access and configuration requests to ensure smooth platform … operations. Responsibilities Monitor and triage inbound support tickets and phone calls Respond to and resolve first-line queries, escalating complex issues as necessary Perform basic SQL queries to retrieve data and support troubleshooting Review and action system alerts and exception reports Maintain accurate ticket … records with clear documentation of actions taken Qualifications Experience in software application support or data analysis Basic knowledge of SQL and relational databases Familiarity with ticketing systems such as Zendesk Basic understanding of XML and API interactions This job posting is active and currently accepting applications. More ❯

About Doherty Associates Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world’s most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and More ❯