Enterprise Customer Success Manager Team Lead
- Location
- Greater London, England, United Kingdom
leadership with hands‐on account management, coaching your team to deliver world‐class customer experiences, retain and grow Enterprise accounts, and drive measurable business outcomes. What you’ll be doing – team management: Lead, mentor, and develop a high‐performing team of Enterprise Account Managers. Drive team performance … customer journey and operational processes. Analyse account health, identify risk indicators, and implement proactive strategies to mitigate churn. Report on team KPIs and business metrics, providing insights and recommendations to senior leadership. Contribute to process improvements, playbook development, and scalable strategies for managing mid‐market accounts. What ...