1 to 25 of 75 Case Management Jobs in London

compliance tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of … ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring timely and successful implementation. Stakeholder Engagement: Collaborate with Compliance SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage … expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering committee and senior stakeholders. Change Management: Support business readiness activities More ❯

compliance tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of … ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring timely and successful implementation. Stakeholder Engagement: Collaborate with Compliance SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage … expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering committee and senior stakeholders. Change Management: Support business readiness activities More ❯

service delivery quality, consistency, and efficiency. Drive Program Governance including roadmap creation, milestone tracking, KPI alignment, and stakeholder reporting. Identify and implement process improvements across key operational domains (e.g., case management, escalations, routing, automation). Collaborate cross-functionally with engineering, support delivery, finance, partner management, and customer experience teams to ensure alignment and impact. Analyze operational metrics … and signals to identify trends, gaps, and opportunities for improvement. Support risk mitigation and change management during transitions, new workflows, or tooling updates. Build documentation, frameworks, and playbooks that promote standardization and operational scalability. Qualifications Required Qualifications: Experience in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR a Bachelor's degree in Information Technology … support, IT, consulting or technical troubleshooting experience. Prior product, customer support and/or technical support experience. Fluency or business level English language skills. Preferred Qualifications: Experience in program management, operations, or business excellence roles; preferably in tech or customer support environments. Strong understanding of operational metrics and performance management. Exceptional communication, stakeholder management, and problem-solving skills More ❯

in software QA methodologies, tools and processes. Experience in mapping test strategies to requirements, creating detailed test cases and test plans, and preparing test data. Working knowledge with test case management tools (e.g. TestRail). Good relational and/or non-relational database experience. Strong collaboration and communication skills as you will be working together with DEVs, QAs More ❯

controls, and enhancing our fraud monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate … with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space. Support the … and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid understanding of digital payment systems More ❯

with stakeholders and analysts to define business requirements. Maintain and improve data quality, including cleansing and deduplication. Provide 3rd-line technical support for CRM and Power Apps platforms. Optimize case management workflows, SLAs, and automation processes. Integrate Dynamics 365 with other systems, ensuring seamless data flow. Stay up to date with Microsoft Power Platform advancements and best practices. … Apps, Power Automate, and SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ More ❯

compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯

compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯

of emerging threats, and support engagements with law enforcement as needed. Enhance and oversee the tooling and processes for the FCIU to ensure efficiency and effectiveness in intelligence gathering, case management, and investigative workflows. What we're looking for: Minimum 5 years of experience in a financial crime investigations role within a regulated financial institution, with experience in … relevant jurisdictions. Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate complex data and investigative findings into clear, actionable insights for diverse audiences. Strong stakeholder management and communication skills, with a proven ability to collaborate effectively with technical and non-technical teams, as well as influence decision-making. A proactive, strategic thinker with a strong More ❯

and cybersecurity teams to investigate breaches and unauthorized access incidents; Provide clear and comprehensive reports on investigation findings to the Compliance Director and senior leadership; Ensure proper documentation and case management for internal and regulatory audits; Recommend corrective actions, disciplinary measures, or process changes based on findings; Oversee the company’s whistleblower hotline and ensure effective case … analytical and problem solving skills, with attention to detail; Excellent communication and report writing abilities; High level of integrity, discretion, and ability to handle confidential matters; Leadership and stakeholder management skills; Certified Fraud Examiner (CFE); Certified Information Systems Auditor (CISA); Certified Compliance & Ethics Professional (CCEP); Digital Forensics Certifications (EnCE, CCE, or GIAC) We offer: Stable salary, official employment. Remote More ❯

and cybersecurity teams to investigate breaches and unauthorized access incidents; Provide clear and comprehensive reports on investigation findings to the Compliance Director and senior leadership; Ensure proper documentation and case management for internal and regulatory audits; Recommend corrective actions, disciplinary measures, or process changes based on findings; Oversee the company’s whistleblower hotline and ensure effective case … analytical and problem solving skills, with attention to detail; Excellent communication and report writing abilities; High level of integrity, discretion, and ability to handle confidential matters; Leadership and stakeholder management skills; Certified Fraud Examiner (CFE); Certified Information Systems Auditor (CISA); Certified Compliance & Ethics Professional (CCEP); Digital Forensics Certifications (EnCE, CCE, or GIAC) We offer: Stable salary, official employment. Remote More ❯

lives. Key Responsibilities Lead discovery workshops and stakeholder sessions to gather, analyse, and document business requirements. Configure and customise Dynamics 365 CE to meet housing-specific needs such as case management, repairs, tenancy and customer services. Translate business needs into detailed functional specifications and collaborate closely with technical teams. Support data migration, system integration, and testing to ensure … Skilled in creating functional design documents and working with technical teams to deliver tailored solutions. Familiarity with the Power Platform, particularly Power Automate and Power Apps. Experience with housing management systems or direct work within housing associations is a significant plus. Self-motivated and comfortable working independently in a fully remote setup. Excellent communication skills, both written and verbal. More ❯

solve complex challenges and drive meaningful impact in the public sector. Role Overview We are looking for an experienced Solution Architect to lead the design and delivery of digital case management and dispute resolution platforms. You will play a key role in shaping cloud-native architectures, enabling AI automation, and driving compliance within government frameworks. The ideal candidate … brings deep expertise in solution architecture within the public or legal sector and thrives in a collaborative, agile environment. Core Responsibilities Develop end-to-end solution architectures for case management and dispute resolution platforms Ensure seamless integration of digital services, legal databases, and third-party APIs Define high-level technical architecture, data models, and integration patterns Drive the … adoption of cloud-native, microservices-based architectures Lead the design and implementation of automated workflows for case processing Enable AI-driven case triaging and self-service portals Define API-first integration strategies for scalable solutions 3. Governance & Compliance Ensure alignment with government digital service standards, data governance policies, and GDPR compliance Maintain strong auditability and evidence tracking capabilities More ❯

huge potential", and we're turning that potential into reality. Our work spans Home Office mission-critical operations, such as transforming Border Security and immigration processes, to revolutionising asylum case management and enhancing Counter-Terrorism capabilities. Imagine developing technology that helps reunite families, creates safer communities, protects vulnerable people, and ensures smoother journeys for the millions travelling to … Office. Our Automation and Innovation portfolio is implementing the Government's Generative AI Framework, turning technological potential into reality. National Scale Impact Our work spans Border Security, Immigration, Asylum case management and Counter-Terrorism operations. Develop technology that reunites families, creates safer communities, protects vulnerable people, and improves UK travel experiences. Public Sector Innovation at Pace We've … be part of the leadership team in the business area. You will provide leadership and guidance to a team of QAT engineers, further developing your own, Test engineering delivery management and leadership skills. You will work with engineering, architecture, product, delivery and business stakeholders, understanding their needs and translating them into a QAT approach, driven by engineering at its More ❯

play a crucial part in enhancing client satisfaction. Key Responsibilities Understand all the functionality within the various systems that the team onboard, implement and/or support (Insight Practice Management and Unity Search). Interviewing clients and their staff to understand their business and operational requirements. Analysing the information that clients currently use to perform their duties. Train clients … as well as part of a team, demonstrating strong interpersonal skills. Experience in client-facing roles, with a focus on customer service excellence. Previous legal accounts and/or case management experience is advantageous. Knowledge of relevant industry standards and best practices is advantageous. Job Benefits At Dye & Durham we strive to be visionaries! As a leader in More ❯

as a Product Owner or Digital Product Manager on Microsoft Dynamics 365 CE implementations - this is essential. Strong understanding of Dynamics CE modules (Sales & Customer Service) and core features (case management, SLAs, lead/opportunity handling). Experience delivering technology change or greenfield programmes. Familiarity with the Power Platform (Power Automate, Power Apps, Power BI). Knowledge of More ❯

to investigate, define workarounds, and resolve defects - Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms - Prioritizing issues using case management tools based on customer impact - Contributing to training and documentation for internal and external users - Automating standard procedures through scripting and data APIs to analyze high-volume … tools (e.g. QuickSight, Tableau) - Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners - Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We More ❯

Contribute to the development and implementation of global employee relations policies and practices that promote consistency across regions. • Ensure organizational policies align with local employment regulations and legal standards. Case Management: • Oversee and guide the handling of employee relations cases, including grievances, disciplinary matters, performance issues, and workplace investigations. • Ensure fair and consistent application of disciplinary procedures, conflict … advisors to address emerging trends and manage organisational risks. • Support international leaders by providing tailored guidance on employment law in multijurisdictional settings. Data Analysis and Reporting: • Track and analyse case data and employee relations trends across markets to provide proactive recommendations for improvements. • Prepare reports on team performance, case outcomes, and cross-border compliance. • Keep accurate and organised … records of Employee Data (as per GDPR guidelines). • Support the management of People data intelligence profiles, to ensure we are rewarding star talent and being proactive with managing performance/capability issues. Additional Responsibilities In more detail: Team Management • Manage, motivate, and develop the team to provide comprehensive operational support in delivering the People Strategy and Vision More ❯

Contribute to the development and implementation of global employee relations policies and practices that promote consistency across regions. • Ensure organizational policies align with local employment regulations and legal standards. Case Management: • Oversee and guide the handling of employee relations cases, including grievances, disciplinary matters, performance issues, and workplace investigations. • Ensure fair and consistent application of disciplinary procedures, conflict … advisors to address emerging trends and manage organisational risks. • Support international leaders by providing tailored guidance on employment law in multijurisdictional settings. Data Analysis and Reporting: • Track and analyse case data and employee relations trends across markets to provide proactive recommendations for improvements. • Prepare reports on team performance, case outcomes, and cross-border compliance. • Keep accurate and organised … records of Employee Data (as per GDPR guidelines). • Support the management of People data intelligence profiles, to ensure we are rewarding star talent and being proactive with managing performance/capability issues. Additional Responsibilities In more detail: Team Management • Manage, motivate, and develop the team to provide comprehensive operational support in delivering the People Strategy and Vision More ❯

intelligence (OSINT) checks, and assessing risk indicators. Fraud Investigations: Investigate suspicious transactions, credit applications, identity mismatches, and fraud attempts (e.g., synthetic identities, mule activity, account takeovers), escalating where appropriate. Case Management: Maintain accurate and complete investigation records, create internal case files, and support the preparation of Suspicious Activity Reports (SARs) in line with regulatory standards. Cross-Team … aligned with compliance requirements. Essential: Experience in a financial crime, AML, or fraud role within a fintech, lender, or digital bank. Practical knowledge of transaction monitoring, EDD, and fraud case management. Familiarity with risk indicators in digital lending and financial products. Strong analytical mindset and investigative skills with excellent attention to detail. Ability to write clear, concise, and objective … case notes and reports. Proficient with financial crime tools and data sources (such as CIFAS etc.). Desirable: Certifications such as CAMS, CFCS, or ICA. Knowledge of KYC/KYB processes and digital identity verification. Basic SQL or analytics skills to support deep dives into transaction data. Understanding of credit lifecycle, including application, onboarding, disbursement, and repayment flows. Salary More ❯

advanced, proactive support across Amazon's advertising tech suite, including Amazon Ad Tag (AAT), Conversion API (CAPI), Ads Data Manager (ADM), and Amazon Marketing Cloud (AMC) - Prioritize issues using case management tools based on customer impact - Contribute to training and documentation for internal and external users - Automate standard procedures through scripting and data APIs to analyze high-volume … elements to effectively diagnose and resolve complex, platform-related issues PREFERRED QUALIFICATIONS - 3+ years of work experience in technical troubleshooting or similar - Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines - Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners - Familiarity in scripting and programming, with experience in More ❯

Word). Additional European language (German, French, Portuguese preferred) Prior experience working at a hotel property or in a hotel corporate environment Experience working with a CRM system, with case management systems Ability to work in multiple systems simultaneously Ability to multi-task in a fast-paced environment while prioritizing your workload Ability to manage and hit deadlines More ❯

integration and testing. Understanding of cloud-based media workflows and IP-based broadcast technologies. Familiarity with monitoring and support tools used in broadcast environments. Experience with defect and test case management tools. Knowledge of usability and accessibility standards. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons More ❯

perspective. The Interim Business Systems Programme Manager will lead the delivery of a strategic programme to implement and integrate several core business systems across the organisation. These include a case management system, housing and rent management system, finance system, learning management system, and applicant tracking system. The role requires strong programme leadership, hands-on enterprise and … inter-operability between systems to support efficient operations and reporting. Engage with senior leaders and operational teams to understand business needs and ensure solutions are user centred. Lead change management efforts to support adoption and maximise the value of new systems. Define and maintain the target architecture for their business systems landscape. Provide hands-on architectural guidance and solution … design to ensure systems are scalable, secure, and future proof. Experience: Proven experience delivering complex business systems programmes across multiple functional areas Experience with implementing and interfacing case management, housing and rent management, finance, LMS, and ATS platforms Strong background in enterprise and solution architecture, with hands-on experience implementing stand alone and integrated systems Strong understanding More ❯

perspective. The Interim Business Systems Programme Manager will lead the delivery of a strategic programme to implement and integrate several core business systems across the organisation. These include a case management system, housing and rent management system, finance system, learning management system, and applicant tracking system. The role requires strong programme leadership, hands-on enterprise and … inter-operability between systems to support efficient operations and reporting. Engage with senior leaders and operational teams to understand business needs and ensure solutions are user centred. Lead change management efforts to support adoption and maximise the value of new systems. Define and maintain the target architecture for their business systems landscape. Provide hands-on architectural guidance and solution … design to ensure systems are scalable, secure, and future proof. Experience: Proven experience delivering complex business systems programmes across multiple functional areas Experience with implementing and interfacing case management, housing and rent management, finance, LMS, and ATS platforms Strong background in enterprise and solution architecture, with hands-on experience implementing stand alone and integrated systems Strong understanding More ❯