23 of 23 Case Management Jobs in London

Product Manager AI & Transformation sits within Digital Innovation for Student Success (DISS), a multidisciplinary innovation team at Kings College London. The role provides product management across two connected areas of work: an AI portfolio, focused on AI-enabled products (LLMs and agentic workflows), prototypes and services developed by DISS … transformation portfolio, focused on digital products and service platforms such as CRM and case management, mobile experiences, portals, live chat, data-driven workflows and other integrated service technologies. The postholder will translate user needs, institutional priorities, and emerging opportunities into clear product roadmaps, backlogs, and delivery plans. They ...

that compliance technology solutions are tested meticulously, supporting essential regulatory obligations and business needs. Your expertise will help validate critical system functionalities across obligations management, horizon scanning, and findings/case management processes. Key Responsibilities: Compliance System Testing: Validate obligations register platforms and findings/case management systems to ensure alignment with regulatory requirements. Test Planning & Execution: Design and execute detailed test plans, cases, and use cases, including SIT, integration testing, and UAT support. Integration & SSO Testing: Conduct testing of system integrations and validate Single Sign-On (SSO) functionality. Defect Management: Log, track ...

teams, and Customer Experience stakeholders, you will play a key role in enhancing chatbot performance, automation, and customer engagement. Key Responsibilities: Salesforce Administration & Platform Management Configure, administer, and maintain Salesforce Service Cloud environments Support digital engagement channels across web and mobile platforms Manage: Flows and automation Queues and routing … rules Validation rules Case management processes Knowledge management solutions Ensure platform stability, performance, and ongoing optimisation Agentforce Chatbot Configuration Configure and optimise Salesforce Agentforce chatbot capabilities Design and maintain: Conversational journeys Omni-flow orchestration Decision logic and routing Agent behaviours and responses Monitor chatbot performance and identify ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

Long term Job Overview This role is focused on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM). As a key member of our technology team, you will collaborate with cross-functional stakeholders to design, implement, and enhance ServiceNow solutions … communication skills to deliver high-impact solutions. Key Responsibilities Lead the design, implementation, and optimization of ServiceNow solutions with a focus on: Customer Service Management (CSM) Field Service Management (FSM) IT Service Management (ITSM) Strategic Portfolio Management (SPM) Drive adoption and expansion of ServiceNow capabilities across ...

Agile teams Experience of writing user stories and capturing requirements Experience of process mapping/modelling, preferably using BPMN Experience of digital transformation, case management Must be eligible and prepared to go through SC Security Clearance Bonus Points For Exposure to business analysis, consulting, or technology delivery (internship … month break outside the UK. Profile 29 recruitment keywords: junior graduate business analyst business analysis process mapping modelling BPMN Microsoft 365 digital transformation case management public sector technology delivery Agile delivery Scrum Kanban workflow orchestration Camunda Pega Appian agentic AI artificial intelligence security clearance SC DV eDV London ...

support the Adult Social Care team and one for the Children's Services team. They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements … supporting the successful delivery of the system across both service areas. Key Responsibilities Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives Review current processes and identify areas for improvement to support service ...

support the Adult Social Care team and one for the Children's Services team. They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements … supporting the successful delivery of the system across both service areas. Key Responsibilities Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives Review current processes and identify areas for improvement to support service ...

early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical … Dynamics 365 Customer Service and/or Contact Center solutions in a functional role. Solid understanding of service operations and contact centre processes, including case management and interaction handling. Experience designing omnichannel journeys, queues, routing and agent experiences. Comfortable leading workshops, documenting requirements and producing functional designs. Experience ...

iTrent implementation project and will be looking for assistance with rolling out below modules so experience with below would be an advantage: Modules: HR Management and Administration Payroll Absence Management Employee Self Service Manager Self Service Performance Management Dashboards Organisational Charting e-Slips Case Management ...

ServiceNow HRSD platform, supporting integrations with systems such as Workday, Oracle, and Sage HR. They are delivering end-to-end transformation programmes, focusing on case management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams ...

provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers … Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as [Specify: Copado, Gearset, Azure DevOps, or others] for deployment and release management. Work ...

London office. Were looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within … will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing ...

role model to the wider team by showcasing our values and principles, leading from the front and by example. Role dimensions Leadership and Management : KPMG's HR Platforms Consulting team comprises over 50 team members. You will be responsible for managing projects ranging in length from several weeks … ability to collaborate and build strong relationships with varying team members Strong functional knowledge of HR, Talent, Recruitment (incl. Onboarding), Payroll, Time Tracking or Case Management business applications an advantage Experience as a configuration expert and/or project manager of enterprise software deployments KPMG Overview KPMG ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

/Consultants, including delegation, review, and support Acting as a senior advisor to corporate clients on immigration, compliance, and mobility strategy Overseeing high-volume case delivery while maintaining exceptional quality and attention to detail Supporting account management, including financial awareness around billing, utilisation, and client delivery Using case management systems for reporting, tracking, and performance insights Contributing to internal training, knowledge sharing, and continuous improvement initiatives Experience required: Strong experience in UK immigration, with a focus on corporate immigration Deep understanding of UK visa routes including Skilled Worker, ILR, and Global Business Mobility Proven experience leading ...

compliance and governance of EMEA HR infrastructure, ensuring all country policies, handbooks, and internal controls are legally sound and up to date. Performance Management & L&D Support the performance cycle across EMEA, using OKRs as the core framework for goals and outcomes Track goal setting, reviews, outcomes and documentation … grievances, disciplinary processes, investigations and terminations Own redundancy processes across EMEA, including consultation, documentation and risk mitigation Manage litigation support, external counsel coordination and case preparation Act as trusted advisor to managers on sensitive people matters Stakeholder Management Provide pragmatic, commercially aware HR advice aligned to business needs ...

Develop backend services, APIs, and workflow engines Design and implement AI-powered workflows using LLMs Build features such as chat interfaces, task automation, and case management Implement guardrails, error handling, fallback logic, and human-in-the-loop processes Delivery Ownership Own delivery from design through to deployment Work ...

build and review high-quality Lightning front-end experiences. REST/SOAP, platform events, MuleSoft/ETL tools, data migration strategy. Opportunity/case management, forecasting, omni-channel routing, or CPQ concepts. Experience Cloud: Partner/self-service portals and digital experience strategy. DevOps: Familiarity with CI/ ...

Shift Left: Participate in design and requirements sessions, clarifying how A/Cs are tested before a single line of code is written. Test Case Management: maintain and expand our TestRail repository. You will decide what needs a manual pass and what candidates should be handed … Verify consistency across our web dashboard and mobile apps, ensuring data syncs correctly between the Rails backend and the client devices. The Tech Environment: Management: TestRail, Jira. Web: Vue.js (Frontend), Ruby on Rails (Backend). Mobile: Native Swift (iOS) & Native Kotlin (Android) as well as React Native. Note: While ...

define the strategy, roadmap, and prioritisation for a zero-to-one fraud risk product, delivering capabilities across workflow orchestration, data integration, model development, and case management. Building: You will architect and ship real-time systems that detect events, enrich them, and execute rules-based machine learning models at systemic … over corporate process. You roll up your sleeves. You are low on politics and high on conviction. Structure: Senior individual contributor. No immediate people management, though this may evolve as the platform scales. Why This Matters You are not building a feature. You are building an intelligent decisioning system ...

Include: Evolving and delivering our performance framework, including reviews, feedback cycles, and promotions, aligning talent development with business outcomes. Designing and delivering leadership and management development programs tailored to a mission-critical environment. Creating scalable tools and training to empower managers and individual contributors, reducing reliance … business context. Are a natural relationship-builder who values knowing the people you support and uses those relationships effectively. Have designed change management programs in fast-paced environments, balancing speed with care for affected individuals. Bring genuine curiosity about the business and actively seek to understand organisational strategy ...