1 to 25 of 35 Case Management Jobs in London

MUST HAVE CASE MANAGEMENT SYSTEM EXPERIENCE We are seeking an experienced Project Manager to lead the delivery of complex case management system implementations across our network of global law firm clients. You will play a pivotal role in transforming the way international legal practices manage workflows, matters, and client services by deploying cutting-edge technology solutions. … Key Responsibilities Plan, manage, and deliver end-to-end case management system projects (requirements gathering, vendor engagement, design, testing, training, go-live, and post-implementation support). Partner with global stakeholders including Partners, IT, Risk, Compliance, and Knowledge teams to ensure alignment and adoption. Manage project governance, budgets, and timelines, escalating risks/issues where required. Oversee change … management and user adoption strategies, ensuring minimal disruption to fee earners and support staff. Collaborate with third-party vendors and internal technical teams to configure, test, and integrate solutions. Produce high-quality project documentation and status reports for executive stakeholders. About You Proven track record as a Project Manager within a professional services or legal environment. Hands-on experience More ❯

Project Manager (Case/Matter Management - Global Rollout) Location: London (2 days in office/3 days remote - flexible hybrid working) Salary: Circa £120,000 + benefits About the Role My client, in the Legal sector are embarking on a significant global transformation programme, moving from a home-built CRM and matter management system to ShareDo, a … modern work and case management platform. This role will be central to the successful global rollout, starting in the UK and then extending across the US and APAC regions. We are seeking a highly methodical, delivery-focused Project Manager with experience leading large-scale technology deployments within a law firm or professional services environment. This is a unique … and future digital strategy. This project is anticipated to last 2-3 years, with wider projects lined up across the firm. Key Responsibilities Lead the end-to-end project management of the ShareDo deployment across the firm, from UK rollout to international implementation. Drive delivery through structured project governance, ensuring scope, budget, timelines, and quality are met. (Success will More ❯

resolve hardware and software issues on desktops, laptops, printers, and other peripherals. Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Relevant certifications such as Microsoft Certified Professional (MCP), or … similar are advantageous. Experience with a range of operating systems including Windows and macOS Familiarity with ITIL or similar incident management frameworks. Experience with remote desktop applications and help desk software. Knowledge of legal-specific software and systems such as case management, document management, and time recording software. Understanding of data protection regulations and confidentiality in More ❯

a passion for driving innovation in legal technology across global matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review … services. Your Key Responsibilities: Accountable for ensuring quality control process is adhered to in delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure Manager is made aware of all tasks/projects and the approach to delivery is discussed and confirmed with them. Generate and … client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on More ❯

this fantastic new Senior Account Executive opportunity with a Multinational Software Vendor looking to grow their team in London. Job Title: Senior Account Executive Industry: SaaS, Legal Software, LegalTech, Case Management Software Location: London Package: £70,000 basic salary + Uncapped Commission + Excellent Benefits + Rapid Progression. The Role: In this brand-new Senior Account Executive position … you will be representing an award-winning portfolio of Legal Software solutions around Case Management, Workflow, Document Management and Compliance aimed at Corporate and Mid-Market clients in the Legal Sector. Supported by an outstanding marketing and lead generation team, you will be tasked with performing a business development (new business) role in the UK&I market. … consultants. h2 Recruit specialise in all sales positions including Internal Sales Executives, Account Manager, Business Development Executives, Account Executive, Business Development Manager, Sales Manager, Sales Director, Telesales and Account Management roles. More ❯

this fantastic new Senior Account Executive opportunity with a Multinational Software Vendor looking to grow their team in London. Job Title: Senior Account Executive Industry: SaaS, Legal Software, LegalTech, Case Management Software Location: London Package: £70,000 basic salary + Uncapped Commission + Excellent Benefits + Rapid Progression. The Role: In this brand-new Senior Account Executive position … you will be representing an award-winning portfolio of Legal Software solutions around Case Management, Workflow, Document Management and Compliance aimed at Corporate and Mid-Market clients in the Legal Sector. Supported by an outstanding marketing and lead generation team, you will be tasked with performing a business development (new business) role in the UK&I market. … consultants. h2 Recruit specialise in all sales positions including Internal Sales Executives, Account Manager, Business Development Executives, Account Executive, Business Development Manager, Sales Manager, Sales Director, Telesales and Account Management roles. More ❯

this fantastic new Senior Account Executive opportunity with a Multinational Software Vendor looking to grow their team in London. Job Title: Senior Account Executive Industry: SaaS, Legal Software, LegalTech, Case Management Software Location: London Package: £70,000 basic salary + Uncapped Commission + Excellent Benefits + Rapid Progression. The Role: In this brand-new Senior Account Executive position … you will be representing an award-winning portfolio of Legal Software solutions around Case Management, Workflow, Document Management and Compliance aimed at Corporate and Mid-Market clients in the Legal Sector. Supported by an outstanding marketing and lead generation team, you will be tasked with performing a business development (new business) role in the UK&I market. … consultants. h2 Recruit specialise in all sales positions including Internal Sales Executives, Account Manager, Business Development Executives, Account Executive, Business Development Manager, Sales Manager, Sales Director, Telesales and Account Management roles. More ❯

this fantastic new Senior Account Executive opportunity with a Multinational Software Vendor looking to grow their team in London. Job Title: Senior Account Executive Industry: SaaS, Legal Software, LegalTech, Case Management Software Location: London Package: £70,000 basic salary + Uncapped Commission + Excellent Benefits + Rapid Progression. The Role: In this brand-new Senior Account Executive position … you will be representing an award-winning portfolio of Legal Software solutions around Case Management, Workflow, Document Management and Compliance aimed at Corporate and Mid-Market clients in the Legal Sector. Supported by an outstanding marketing and lead generation team, you will be tasked with performing a business development (new business) role in the UK&I market. … consultants. h2 Recruit specialise in all sales positions including Internal Sales Executives, Account Manager, Business Development Executives, Account Executive, Business Development Manager, Sales Manager, Sales Director, Telesales and Account Management roles. More ❯

Head of Support and Client Services Team Lead to continue to find ways to improve the level of customer service Internal infrastructure administration - helping to administer the team's case management module used for tracking helpdesk tickets, application lifecycle management, and project management tasks, etc. Keep the internal documentation up to date. Enter the essential experience More ❯

Senior Applications Specialist - Central London (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A reputable law firm, is seeking a Senior Applications Specialist to join their applications team in Central London and … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Applications Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and … career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role More ❯

Senior Applications Specialist - Central London (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A reputable law firm, is seeking a Senior Applications Specialist to join their applications team in Central London and … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Applications Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and … career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role More ❯

ROLE DESCRIPTION Senior IT Support Analyst Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best brands. The BrandEd … college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support … the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance More ❯

MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best brands. The BrandEd … college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support … the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance More ❯

a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems, including D365 … and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and … eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary More ❯

a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems, including D365 … and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and … eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary More ❯

Job Summary The Product Owner-Financial Crime (KYC & AML) is accountable for defining the product vision, roadmap, and backlog across financial crime compliance domains. The scope spans customer lifecycle management (KYC, CDD/EDD, onboarding, periodic reviews) and AML activities (transaction monitoring, sanctions screening, suspicious activity reporting, case management). The PO partners with compliance SMEs, architects … Foster collaboration across compliance SMEs, technology teams, and delivery squads. Promote Agile ways of working in Financial Crime transformation. Coach squads on embedding compliance effectively within digital journeys. Risk Management Identify and escalate risks related to data quality, system performance, regulatory gaps, and platform integration. Ensure backlog features align with client risk frameworks and contribute to regulatory readiness. Governance … solution options for Financial Crime initiatives. Coordinate with vendor and platform partners (e.g., Pega CLM/KYC, Actimize, Fircosoft, Fenergo, Mantas) for roadmap alignment and issue resolution. Support change management, training, and release readiness for business and operations teams. Monitor regulatory developments and industry best practices, feeding impacts into backlog and roadmap. Promote data stewardship and reference data improvements More ❯

Job Summary The Product Owner-Financial Crime (KYC & AML) is accountable for defining the product vision, roadmap, and backlog across financial crime compliance domains. The scope spans customer lifecycle management (KYC, CDD/EDD, onboarding, periodic reviews) and AML activities (transaction monitoring, sanctions screening, suspicious activity reporting, case management). The PO partners with compliance SMEs, architects … Foster collaboration across compliance SMEs, technology teams, and delivery squads. Promote Agile ways of working in Financial Crime transformation. Coach squads on embedding compliance effectively within digital journeys. Risk Management Identify and escalate risks related to data quality, system performance, regulatory gaps, and platform integration. Ensure backlog features align with client risk frameworks and contribute to regulatory readiness. Governance … solution options for Financial Crime initiatives. Coordinate with vendor and platform partners (e.g., Pega CLM/KYC, Actimize, Fircosoft, Fenergo, Mantas) for roadmap alignment and issue resolution. Support change management, training, and release readiness for business and operations teams. Monitor regulatory developments and industry best practices, feeding impacts into backlog and roadmap. Promote data stewardship and reference data improvements More ❯

Job Summary The Product Owner-Financial Crime (KYC & AML) is accountable for defining the product vision, roadmap, and backlog across financial crime compliance domains. The scope spans customer lifecycle management (KYC, CDD/EDD, onboarding, periodic reviews) and AML activities (transaction monitoring, sanctions screening, suspicious activity reporting, case management). The PO partners with compliance SMEs, architects … Foster collaboration across compliance SMEs, technology teams, and delivery squads. Promote Agile ways of working in Financial Crime transformation. Coach squads on embedding compliance effectively within digital journeys. Risk Management Identify and escalate risks related to data quality, system performance, regulatory gaps, and platform integration. Ensure backlog features align with client risk frameworks and contribute to regulatory readiness. Governance … solution options for Financial Crime initiatives. Coordinate with vendor and platform partners (e.g., Pega CLM/KYC, Actimize, Fircosoft, Fenergo, Mantas) for roadmap alignment and issue resolution. Support change management, training, and release readiness for business and operations teams. Monitor regulatory developments and industry best practices, feeding impacts into backlog and roadmap. Promote data stewardship and reference data improvements More ❯

Job Summary The Product Owner-Financial Crime (KYC & AML) is accountable for defining the product vision, roadmap, and backlog across financial crime compliance domains. The scope spans customer lifecycle management (KYC, CDD/EDD, onboarding, periodic reviews) and AML activities (transaction monitoring, sanctions screening, suspicious activity reporting, case management). The PO partners with compliance SMEs, architects … Foster collaboration across compliance SMEs, technology teams, and delivery squads. Promote Agile ways of working in Financial Crime transformation. Coach squads on embedding compliance effectively within digital journeys. Risk Management Identify and escalate risks related to data quality, system performance, regulatory gaps, and platform integration. Ensure backlog features align with client risk frameworks and contribute to regulatory readiness. Governance … solution options for Financial Crime initiatives. Coordinate with vendor and platform partners (e.g., Pega CLM/KYC, Actimize, Fircosoft, Fenergo, Mantas) for roadmap alignment and issue resolution. Support change management, training, and release readiness for business and operations teams. Monitor regulatory developments and industry best practices, feeding impacts into backlog and roadmap. Promote data stewardship and reference data improvements More ❯

team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy and value proposition … development. Align solutions with national frameworks and standards. What We’re Looking For Degree in Public Administration, Business, Technology, or related field. Familiarity with local government systems (e.g., CRM, case management, finance). Experience with frameworks like G-Cloud, CCS, and Local Digital Declaration. Proven experience in local government, public sector technology, or digital transformation. Strong understanding of … council operations, funding models, and procurement processes. Excellent stakeholder management and communication skills. Strategic thinker with commercial acumen and data-driven decision-making. Experience leading cross-functional teams and managing complex projects. Proven experience in care technology, health tech, or public sector digital transformation. Why Join Us? Competitive salary and package + performance incentives Opportunity to shape the future More ❯

team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy and value proposition … development. Align solutions with national frameworks and standards. What We’re Looking For Degree in Public Administration, Business, Technology, or related field. Familiarity with local government systems (e.g., CRM, case management, finance). Experience with frameworks like G-Cloud, CCS, and Local Digital Declaration. Proven experience in local government, public sector technology, or digital transformation. Strong understanding of … council operations, funding models, and procurement processes. Excellent stakeholder management and communication skills. Strategic thinker with commercial acumen and data-driven decision-making. Experience leading cross-functional teams and managing complex projects. Proven experience in care technology, health tech, or public sector digital transformation. Why Join Us? Competitive salary and package + performance incentives Opportunity to shape the future More ❯

team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy and value proposition … development. Align solutions with national frameworks and standards. What We’re Looking For Degree in Public Administration, Business, Technology, or related field. Familiarity with local government systems (e.g., CRM, case management, finance). Experience with frameworks like G-Cloud, CCS, and Local Digital Declaration. Proven experience in local government, public sector technology, or digital transformation. Strong understanding of … council operations, funding models, and procurement processes. Excellent stakeholder management and communication skills. Strategic thinker with commercial acumen and data-driven decision-making. Experience leading cross-functional teams and managing complex projects. Proven experience in care technology, health tech, or public sector digital transformation. Why Join Us? Competitive salary and package + performance incentives Opportunity to shape the future More ❯

team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy and value proposition … development. Align solutions with national frameworks and standards. What We’re Looking For Degree in Public Administration, Business, Technology, or related field. Familiarity with local government systems (e.g., CRM, case management, finance). Experience with frameworks like G-Cloud, CCS, and Local Digital Declaration. Proven experience in local government, public sector technology, or digital transformation. Strong understanding of … council operations, funding models, and procurement processes. Excellent stakeholder management and communication skills. Strategic thinker with commercial acumen and data-driven decision-making. Experience leading cross-functional teams and managing complex projects. Proven experience in care technology, health tech, or public sector digital transformation. Why Join Us? Competitive salary and package + performance incentives Opportunity to shape the future More ❯

Office (FCDO). This is a hands-on build role working across Salesforce Industries (Public Sector Solutions) , contributing to the design, development, and deployment of high-impact citizen and case management systems. The Role You’ll be responsible for extending and enhancing Salesforce platform capabilities using Flows, OmniStudio, Apex, and Lightning Web Components , while ensuring the solution remains More ❯

Office (FCDO). This is a hands-on build role working across Salesforce Industries (Public Sector Solutions) , contributing to the design, development, and deployment of high-impact citizen and case management systems. The Role You’ll be responsible for extending and enhancing Salesforce platform capabilities using Flows, OmniStudio, Apex, and Lightning Web Components , while ensuring the solution remains More ❯