1 to 25 of 41 Case Management Jobs in London

ready for delivery. Liaise regularly with customers to share information and ensure the customer is happy with the delivery of data dashboard and case management solutions. Raise awareness and identify any additional products or services the customer may require. Ensure that all internal systems, particularly HubSpot, are updated … customer details. Stay up to date on all projects and services, with particular focus on local government product developments and the data and case management portfolio. Skills Required: The ability to build and maintain strong client relationships, particularly within local government organisations Responsible for building sales pipeline with ...

Customer Engagement (CE) and Dynamics 365 Customer Service solutions. Design and implement Omnichannel capabilities to support seamless customer interactions across multiple channels. Configure case management, queues, work allocation, routing rules, SLAs, and service workflows. Develop scalable CRM solutions aligned to business objectives and customer service strategies. Contact Centre … design Security model definition Integration requirements gathering Work collaboratively with architects, developers, testers, and delivery teams throughout the project lifecycle. Contribute to Application Lifecycle Management (ALM) activities and deployment planning. Testing & Adoption Support test planning, user acceptance testing (UAT), release management, and deployment activities. Assist with training, knowledge ...

their local FDM office. Our client is seeking an experienced Dynamics 365 specialist to support its internal team in delivering a new Inspection Case Management system built on Microsoft Dynamics 365 Customer Service. You will provide technical leadership and governance across the end-to-end solution design, ensuring … accelerate technical delivery while transferring knowledge to the existing team. Responsibilities: Lead the end-to-end technical design and governance of the new Inspection Case Management solution. Embed Dynamics 365 best practice across the solution architecture, configuration and delivery approach. Shape the Dynamics 365 Customer Service configuration ...

product backlog across multiple teams, balancing customer value, business priorities, technical debt and platform optimisation.Drive the adoption and enhancement of Salesforce Service Cloud, including case management, workflow automation, knowledge management and customer service operations.Shape the future use of AI and automation within customer service, including technologies such … large-scale transformation programme, ensuring customer and colleague needs remain at the centre of decision-making.Coach Product Owners and help establish strong product management practices across the organisation.About youYou will be an experienced Product Manager who combines strong product leadership skills with deep knowledge of CRM and customer service ...

backlog across multiple teams, balancing customer value, business priorities, technical debt and platform optimisation. Drive the adoption and enhancement of Salesforce Service Cloud, including case management, workflow automation, knowledge management and customer service operations. Shape the future use of AI and automation within customer service, including technologies … large-scale transformation programme, ensuring customer and colleague needs remain at the centre of decision-making. Coach Product Owners and help establish strong product management practices across the organisation. About youYou will be an experienced Product Manager who combines strong product leadership skills with deep knowledge ...

ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.Job DescriptionThe roleThe Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

partner with HR and other business teams, using ServiceNow to make everyday processes simpler, more connected and more responsive. The opportunity Our Enterprise Service Management team is building a consistent, employee-focused service experience on ServiceNow. The platform brings services together through a digital front door, with a unified … mobile experience. In this role, you’ll work closely with Global HR and HR application teams to digitise employee services, including self-service, case management and AI-assisted support through Now Assist. You’ll help deliver the initial HR implementation and then continue to improve services by finding ...

technical progress into clear reporting, and escalate risks before they affect delivery.The day-to-dayDrive end-to-end technical programme delivery using structured project management methods, owning master schedules, Gantt charts, critical path analyses, and milestone tracking. Navigate MoD gated review processes (DE&S reviews, CADMID cycle, ASG), ensuring … lead live customer trials, range tests, and field demonstrations, coordinating operational logistics, safety protocols, and cross-functional engineering support on-site. Oversee Safety Case management and qualification testing workflows, ensuring compliance with standards such as Def Stan 00-035 and MIL-STD-810. Manage Tier 1 and Tier ...

real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations … landscape Supporting proposals, pre-sales activities and client presentations Helping grow the consultancy's Customer Workflow and CRM capability Projects could cover: Customer Service Management (CSM) Case Management Contact Centre Transformation Customer Self-Service Omnichannel Service Operations Workflow Automation Field Service Transformation Customer Experience Improvement What ...

real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations … landscape Supporting proposals, pre-sales activities and client presentations Helping grow the consultancy's Customer Workflow and CRM capability Projects could cover: Customer Service Management (CSM) Case Management Contact Centre Transformation Customer Self-Service Omnichannel Service Operations Workflow Automation Field Service Transformation Customer Experience Improvement What ...

roadmap. * Establish HRSD governance standards, architectural principles, and design patterns. * Ensure alignment with enterprise architecture standards. * Identify opportunities to leverage: o Employee Journey Management o Knowledge Management o Case Management o HR Agent Workspace * Drive process harmonisation across HR functions. * Implement HRSD architecture governance and design … review processes. * Establish HRSD standards for configuration, development, integration, and security. * Support HRSD upgrade readiness and release management activities. * Create HRSD decision frameworks for evaluating customisation requests. * Present architecture recommendations and transformation roadmaps. * Support the design of the ServiceNow HRSD Knowledge Centre, migrating and optimising HR content to deliver ...

sets to conduct data analysis, categorisation analysis and demand analysis to inform operating model decisions, service design, prioritisation and performance expectations. Analyse and define case routing rules, future-state processes and procedures, working closely with product, technology, operational and third-party stakeholders. Identify opportunities for automation and produce … scalable and controlled automation within the future-state solution. Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance. Participating in the squad as agreed, provide the link between the membership business teams, data and analytics teams ...

turning it into a concrete technical specification (the "What") and a deployment path (the "How"). We are moving away from ad-hoc, case-by-case management toward scalable, policy-driven operations built on modern Microsoft cloud administration principles. We need a proactive problem solver who puts … DKIM and DMARC, tune anti-phishing, malware and DLP, and prevent configuration drift. Azure tenant governance: manage data residency (including AI/Copilot), RBAC, management groups and subscription governance, automating with Terraform and PowerShell so every change is version-controlled and documented. SharePoint and collaboration: deliver site templates ...

trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.The CSM may be required to occasionally be available for some after-hour … working in the Financial&Regulated/HLS industry.Product-Specific Requirements:Core Clouds (Sales Cloud & Service Cloud):Familiarity with Sales and Service capabilities, including pipeline management, forecasting, case management, and omni-channel service delivery.Understanding of how enterprise sales and service teams operate and derive value from CRM platforms.Experience ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … data. Develop a single, unified view spanning business, process, application, and data architecture by mapping journeys across consistent layers (including customer interactions, workflow orchestration, case management, and shared services). Analyse existing systems, integrations, and complex data flows to identify gaps, risks, overlapping capabilities, and manual data transfers. ...

business analysts, architects, developers, testers and partners.Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks.Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting on status … risks, assumptions, issues and dependencies, with executive-level reporting.Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees.A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent.Preferred Qualifications:Experience delivering Salesforce implementations or other enterprise cloud platform transformations.Knowledge ...

confirm that transformed data is correct across different layers. Responsible for planning the test work-stream including resources, scope and schedule. Estimate and obtain management support for the time, resources and budget required to perform the testing. Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

functional guidelines. They serve as the definitive procedural expert, helping customers get the most out of their DISCO solution from matter kick-off to case closeout while driving excellent client experience and high-quality outcomes.What You'll Do Project Management & Delivery: Serves as the primary, independent point … Translates front-line client feedback into actionable feature requests for DISCO’s product and engineering teams. Client Relations: Develops strong, collaborative relationships with client case teams, providing clear, accurate status reporting and guidance on customized product functionality. Establishes open communication as a core DISCO ambassador and provides targeted enablement ...

hands-on build role working across Salesforce Industries (Public Sector Solutions) , contributing to the design, development, and deployment of high-impact citizen and case management systems. The Role You’ll be responsible for extending and enhancing Salesforce platform capabilities using Flows, OmniStudio, Apex, and Lightning Web Components , while ...

Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security. We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record … associated with today’s cyber threat landscape. Your Impact SOC Advisory: 4+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities Possess ...

integrations (APIs, middleware, data flows) Clarify constraints, dependencies, and technical assumptions Support solution design and option analysis Analyse impacts across platforms such as: Learning Management Systems (LMS) CRM and case management platforms Finance, identity, reporting, and analytics systems Please apply! Guidant, Carbon60, Lorien & SRG - The Vertage Group ...

bettering the lives of legal professionals while increasing access to justice.Summary:Clio Operate, formally ShareDo, is a cutting-edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid-sized to large law firms that use Clio … Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience.In March 2025, Clio — the global leader in cloud-based legal technology — announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester, and Sydney ...

direct customer inquiries, and provide product feature assistance to clients within the DISCO platform, making critical workflow decisions within established guidelinesWhat You'll DoProject Management & Delivery: Collaborates with other Project Managers and cross-functional team members, such as Forensics, Data Operations, Disco Desk, and Client Success, to deliver superior … Builds rapport and establishes open communication with clients regarding DISCO usage, status reporting, and core product functionality. Acts as a DISCO ambassador throughout the case lifecycle, and delivers product training to attorneys, paralegals, and litigation support specialist.Who You Are1+ years of eDiscovery project management experience (or equivalent education ...

with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products … Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations ...

seeking an experienced Pega Lead System Architect (LSA) to design, develop, and implement enterprise-scale business process management (BPM) solutions using the Pega platform. The ideal candidate will lead architecture discussions, provide technical guidance, and ensure the successful delivery of Pega applications aligned with business requirements and best practices. … Required Skills: Pega Lead System Architect (LSA) certification is mandatory. Strong experience in Pega BPM/CRM application development. Expertise in Case Management, Workflows, Decision Rules, Data Pages, UI Design, and Integrations. Experience with REST/SOAP APIs, Web Services, and database technologies. Strong understanding of Pega Guardrails ...