1 to 25 of 27 Case Management Jobs in London

vital part of our client's service redesign initiative, you will be responsible for: Leading the Change: Manage the reconfiguration of case management systems, focusing on LiquidLogic to ensure alignment with new workflows, policies, and reporting requirements. Evaluating Current Systems: Review the existing setup of Children's Care … Support case management systems and identify necessary enhancements. Crafting Proposals: Produce detailed, costed proposals for system design, build, and implementation. Translating Vision into Action: Turn redesigned services into updated workflows and digital forms within case management systems. Collaborating with Suppliers: Liaise with system suppliers to implement ...

vital part of our client's service redesign initiative, you will be responsible for: Leading the Change: Manage the reconfiguration of case management systems, focusing on LiquidLogic to ensure alignment with new workflows, policies, and reporting requirements. Evaluating Current Systems: Review the existing setup of Children's Care … Support case management systems and identify necessary enhancements. Crafting Proposals: Produce detailed, costed proposals for system design, build, and implementation. Translating Vision into Action: Turn redesigned services into updated workflows and digital forms within case management systems. Collaborating with Suppliers: Liaise with system suppliers to implement ...

Developer who can assist them to further integrate Proclaim into their firm. They really need someone who really has a deep understanding of Proclaim case management software, in particular Eclipse, what can be done with it and a realistic view of what can't be done, the firm … operates to cater for the application As a Proclaim Developer, you'll play a vital role in developing, and enhancing the firm's Proclaim case management system to support business growth and efficiency. You'll work closely with stakeholders across departments, contributing to a range of exciting projects ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

agents using Copilot Studio Develop solutions across the Microsoft Power Platform (Power Apps, Power Automate, Dataverse) Integrate Copilot agents with enterprise systems (e.g. case management, document stores, CRM-style platforms) Implement prompt design, orchestration, and guardrails appropriate for regulated environments Support secure data access patterns , including role-based … data governance, security, and compliance considerations Comfortable working in discovery-led, agile delivery settings Desirable: Experience integrating with Microsoft 365, Dynamics 365, or case management systems Familiarity with Azure AI services , connectors, or API integrations Experience designing AI solutions with human-in-the-loop controls Exposure ...

Agile teams Experience of writing user stories and capturing requirements Experience of process mapping/modelling, preferably using BPMN Experience of digital transformation, case management Must be eligible and prepared to go through SC Security Clearance Desirable Exposure to business analysis, consulting, or technology delivery (internship or project … unrestricted for at least the next 5 years. Profile 29 recruitment keywords: business analyst business analysis process mapping modelling BPMN Microsoft 365 digital transformation case management public sector technology delivery Agile delivery Scrum Kanban workflow orchestration Camunda Pega Appian agentic AI artificial intelligence security clearance ...

Rate: £(Apply online only)/day (Umbrella Maximum) IR35 Status: Inside IR35 Security Clearance: SC (Willing to undergo DV) The Deputy Director Legal Practice Management (LPM) programme is a pivotal role in the organisation and as a programme director for this large-scale transformation programme, they will need … success will be determined by the active engagement of the whole organisation in these plans. The Key responsibilities: Lead and manage the Legal Practice Management (LPM) Programme, which includes Contentious, Non-Contentious and Technology Workstreams, Project Management Teams and the Project Management Office (PMO) Resource the programme ...

Rate: £(Apply online only)/day (Umbrella – Maximum) IR35 Status: Inside IR35 Security Clearance: SC (Willing to undergo DV) The Deputy Director Legal Practice Management (LPM) programme is a pivotal role in the organisation and as a programme director for this large-scale transformation programme, they will need … success will be determined by the active engagement of the whole organisation in these plans. The Key responsibilities: Lead and manage the Legal Practice Management (LPM) Programme, which includes Contentious, Non-Contentious and Technology Workstreams, Project Management Teams and the Project Management Office (PMO) Resource the programme ...

poor, and extremely quality-sensitive. Our Mission The group is an AI productivity platform built for litigators. Litigation teams use the group to analyze case files, answer case-specific questions and draft documents tailored to each dispute. By automating manual workflows across the life cycle of a case, The group helps lawyers find key evidence faster, streamline case management and save 10+ hours per week on common litigation tasks. Company Culture The group is a small, high-ownership team of three co-founders with deep technical and disputes expertise. They’re building a category-defining ...

hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme/change delivery to support and drive strategic initiatives. The candidate will … adoption of the Fenergo platform. Define programme scope, deliverables, timelines and governance structures Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic ...

hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme/change delivery to support and drive strategic initiatives. The candidate will … adoption of the Fenergo platform. Define programme scope, deliverables, timelines and governance structures Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic ...

mentoring delivery teams. Responsibilities on the role- Serve as a trusted advisor to key stakeholders within our Public Sector clients. Leading communication and stakeholder management, acting as the focal point between the client team and the development team (with support of other colleagues) Ensure scalable, best-practice solutions that … where capacity allows. Identify and mitigate technical design risks, including ensuring compliance with Salesforce platform limits and governance models Collaborate with DevOps and Release Management colleagues, ensuring that software components are correctly packaged and delivered through the project pipeline. Strong knowledge of Git is expected. A good understanding ...

worked from multiple UK locations The Role A leading Government Institution is seeking an experienced Programme Director to lead a large-scale Legal Practice Management (LPM) transformation programme.This is a pivotal leadership role, responsible for driving the modernisation of legal practices through the delivery of new technology-enabled services. … assurance gates Experience leading programmes through GDS service assessments Expert-level stakeholder engagement and governance capability, including executive-level reporting Strong programme governance, financial management, and delivery assurance experience Practitioner-level experience in digital, data, business change, and implementation Demonstrated ability to lead multidisciplinary teams and manage multiple suppliers ...

provide the solution design. Key Responsibilities: · Develop and implement Salesforce Service Cloud solutions based on provided designs. · Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. · Develop complex Salesforce Flows to automate business processes. · Write, test, and deploy Apex code (classes, triggers … Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. · Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. · Utilize DevOps tools such as ( Specify: Copado, Gearset, Azure DevOps, or others ) for deployment and release management. · Work ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , were driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal Tech … Trainer UK Remote £45,000 - £60,000 Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we’re driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal … Tech Technology TrainerUK Remote £45,000 - £60,000 Depending on ExperiencePlus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

Level Governance – Expert Level Digital and Data – Practitioner Level Business Change and implementation – Practitioner Level Desirable Experience of working with and delivering Legal Practice Management Systems Experience of delivering case management systems ...

into Agile user stories Proven knowledge of the full change and delivery lifecycle Highly Beneficial: Experience working in both law firms and insurance firms Case management systems, insurance market knowledge, reporting and systems migration experience Business Analysis or Agile certification ...

with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products … Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations ...

Senior RevOps Associate will primarily support the Exchange GSA and Key Accounts as well as the Exchange Delivery teams. Key responsibilities include:ƒ CRM Management & Support: Assist in updating and maintaining the CRM system (e.g., Salesforce) to ensure data accuracy and consistency. Partner with commercial teams to support … adoption, ensure processes are followed, provide trouble shooting assistance and deliver training as needed. Identify enhancements and technical improvement requests, assist with case management, logging incidents with accuracy, coordinating with the Salesforce technical team, Revenue Operations team and other business applications teams as required to drive timely resolution ...

segments used across regulatory programmes. * Own external and regulatory reporting requirements with a focus on precision and timeliness. * Support correspondence-driven processes, including case management and tracking activity. Your Skills and Experience * Strong SQL skills with the ability to work confidently with complex queries. * Proven experience producing accurate ...

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create, update … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software ...

substandard installations and provide effective resolutions Manage inbound and outbound calls and cases in line with agreed processes and SLAs, using the Salesforce case management system and recording all relevant customer interactions. Build and maintain professional relationships with all internal and external customers Technical Support Advisor experienced required ...