23 of 23 Case Management Jobs in London

50k. The need a Proclaim Developer who can assist them to further integrate Proclaim into their firm. They really need someone who really has a deep understanding of Proclaim case management software, in particular Eclipse, what can be done with it and a realistic view of what can't be done, the firm have their own ideas of … change the way the firm operates to cater for the application As a Proclaim Developer, you'll play a vital role in developing, and enhancing the firm's Proclaim case management system to support business growth and efficiency. You'll work closely with stakeholders across departments, contributing to a range of exciting projects while helping to shape the … digital future of the business. Key Responsibilities: Take the lead on developing, customising, and optimising Proclaim case management systems. Automate workflows and build smart tools that help legal teams work faster and smarter. Collaborate with legal ops and IT to create seamless, modern user experiences. Key skills the Proclaim Developer will have: Proclaim Development experience SQL Server Previous More ❯

and knowledge initiatives. The Role: Systems, Coordination & Change You will be responsible for the coordination, development, and administrative support of key firm-wide projects, specifically focusing on: - Learning & Knowledge Management Systems: Coordinating the collation, development, and ongoing maintenance of the firm's online learning platforms (LMS) and knowledge management systems (KMS). Change Management Support: Assisting with … the implementation and adoption of new systems and processes, ensuring smooth transitions and managing communication across departments. Case Management Systems: Providing coordination support for internal projects related to the firm's case management or matter management systems. Training Administration: Liaising closely with the training team (L&D) to schedule, coordinate, track, and report on training … user engagement. What We Are Looking For: Proven organisational and project coordination skills, capable of managing multiple streams of work effectively. Experience with or a strong interest in Knowledge Management Systems (KMS) and Learning Management Systems (LMS). A proactive, solution-oriented approach to process improvement and change. Excellent communication skills, both written and verbal, for liaising with More ❯

a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review … services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with … client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on More ❯

a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review … services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with … client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on More ❯

IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. … We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user … knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing More ❯

IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. … We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user … knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing More ❯

IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. … We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user … knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing More ❯

potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service … into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants … stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to More ❯

What you will deliver: Perform incident detection and response within the SOC, including analysis and escalation of security alerts. Investigate security incidents and ensure accurate documentation in SIEM and case management systems. Develop and apply SOC processes and procedures, ensuring compliance with standards. Collaborate with internal teams, senior partners, and third-party providers to address security and risk … and event correlation. EDR solutions: endpoint threat detection and response. Cloud security: AWS and Azure fundamentals. Threat hunting: proactive identification of risks and IOCs. Strong problem-solving and partner management skills. Solid knowledge of IT networks, systems, and applications security. Technical Expertise Security fundamentals: network/host forensics, log analysis, basic malware analysis. Technical analysis and troubleshooting. Email routing … role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Consulting, incident investigation and response, Incident Management, Information Assurance, Information Security, Information security behaviour change, Risk Management, Stakeholder Management, Supplier security management Legal Disclaimer: We are an equal opportunity employer and value diversity More ❯

architecture and core clouds (Service Cloud, Experience Cloud). Proficiency in Salesforce Classic and Lightning Experience. Familiarity with Lightning Web Components/Aura, APIs, and integration patterns. Experience in Case Management, Knowledge Management, and Contact Centre solutions. Understanding of DevOps processes and secure design principles. Nice to Have: Exposure to Einstein products, Agentforce, Data Cloud. Additional Salesforce More ❯

Define and lead Non-Functional Testing (NFT) strategy covering performance, load, scalability, security, and accessibility testing; coordinate with platform and infra teams for environments and tooling. Define Test Data Management (TDM) strategy: data profiling, synthetic data generation, masking, subset selection, and environment refresh cadence to support all test stages. Drive test environment strategy, including environment provisioning, configuration management …/Guidewire integrators), and third-party suppliers. Coordinate vendor/supplier test activities, validate vendor deliverables (fixes, patches), and ensure vendor acceptance testing artifacts meet programme standards. Oversee defect management lifecycle and ensure effective triage processes; implement quality gates and release criteria. Establish metrics and reporting for test progress, quality, coverage, defect trends and automation ROI; present status and … data generation, and TDM approaches Non-functional testing experience: performance/load testing tools (JMeter, LoadRunner or similar) and security testing awareness. Familiar with modern test tooling ecosystem: test case management, defect tracking (JIRA), reporting, and test orchestration. Experience integrating automated tests into CI pipelines for continuous validation and release gating. Familiarity with cloud environments, containerization and infrastructure More ❯

never been a better time to join EQ. The Lead Support Consultant plays a pivotal role in ensuring an exceptional experience for clients using Equiniti Customer Resolutions' (EQCR) workflow management technology. This role focuses on coordinating the Support function, managing and resolving platform incidents, supporting ticket management processes, collaborating with internal teams, and delivering oversight through effective dashboards … and reporting.EQCR delivers technology solutions designed primarily for case management and workflow in the customer resolutions space (e.g., complaints and remediation), but the platform is also used for a variety of other applications.This dynamic position suits a proactive, resourceful individual with strong communication skills who enjoys client-facing work and hands-on technical troubleshooting. You must be comfortable … resolution of client issues while personally handling key incidents as required. Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. Deliver timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. Act as More ❯

Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco … used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring More ❯

knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile delivery frameworks Familiarity with cloud platforms (AWS, Azure More ❯

knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile delivery frameworks Familiarity with cloud platforms (AWS, Azure More ❯

knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile delivery frameworks Familiarity with cloud platforms (AWS, Azure More ❯

DMN) Familiarity with Camunda connectors, external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing to open-source Camunda extensions Already More ❯

DMN) Familiarity with Camunda connectors, external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing to open-source Camunda extensions Already More ❯

to detect, investigate, and characterise clinically important STIs and monitor antimicrobial resistance. Using established and innovative phenotypic and genotypic assays, STIRL assesses the susceptibility of STIs to treatments, supporting case management and national surveillance. It plays a key role in defining and investigating outbreaks, identifying diagnostic escape mutants, and providing guidance on STIs. The Bioinformatician will play a … the Sexually Transmitted Infections Reference Laboratory (STIRL), the national reference centre for bacterial STIs. The post holder will support surveillance, outbreak investigation, and research through the analysis, interpretation, and management of genomic data. They will design, develop, and maintain bioinformatics pipelines for bacterial genome analysis, enabling detection and monitoring of antimicrobial resistance. The role involves close collaboration with scientific … storage, and retrieval of genomic data in line with UKHSA governance Develop, maintain, and troubleshoot pipelines, workflows, and computational tools for operational and research needs Work with senior scientists, management, and quality teams to maintain data integrity and accuracy Support data quality audits and contribute to laboratory information system improvements Maintain awareness of relevant IT and informatics developments Assist More ❯

UK. Support the business in responding to regulatory inquiries and engaging with UK regulators as needed. Provide legal opinions and support on consumer complaints, disputes, warranty issues, and related case management. EU Marketing & Compliance (English-Language Markets) Review and advise on English-language marketing materials used across Europe to ensure compliance with EU consumer protection and advertising laws. Identify More ❯

to help learners stay on track and succeed across their upskilling journey. Learner Support & Success Provide 1:1 support for working professionals needing help with organisation, study skills, time management, accountability, or confidence Help learners interpret feedback and improve the clarity and quality of their submissions and reflections Support learners in building strong working habits, hitting milestones, and staying … Succeed Here If You Already Have Experience Background supporting adult learners in any of the following: apprenticeships, adult education, HE, bootcamps, corporate learning, or similar Experience with coaching, mentoring, case management, pastoral support, or learner success Experience supporting people who are changing careers or upskilling Skills & Mindset Warm, calm, structured coaching style Strong communicator who can motivate struggling More ❯

Contribute to route-to-live processes for new features and innovations hosted on AWS. Implement secure, efficient solutions aligned with the development standards for handling sensitive data. Collaborate with case management and infrastructure teams to ensure smooth integration and release processes. Troubleshoot and optimise AWS-hosted services for performance and reliability. Apply DevOps principles where relevant (eg, run More ❯

Contribute to route-to-live processes for new features and innovations hosted on AWS. Implement secure, efficient solutions aligned with the development standards for handling sensitive data. Collaborate with case management and infrastructure teams to ensure smooth integration and release processes. Troubleshoot and optimise AWS-hosted services for performance and reliability. Apply DevOps principles where relevant (e.g., run More ❯