1 to 25 of 70 Case Management Jobs in London

In this role, you will act as a key enabler of data-driven decision-making within the Employee Relations Case Management (ER CM) function. You will be responsible for transforming complex ER data into compelling visual narratives that highlight trends, risks, and opportunities, helping stakeholders across the organisation take informed action. By applying best practices in data storytelling … and translate it into actionable insights will be critical in driving a culture of excellence and continuous improvement across the ER function. To be successful as an Employee Relations Case Management Data & Insights Specialist, you should have experience with: Experience with HR analytics preferably in financial services, ability to collect, manipulate and analyse data into easily identifiable insights. … executive reporting, and presenting data findings to leaders in a clear and compelling way. Familiarity with AI and automation frameworks for reporting and data processing. Understanding of ER processes, case management tools and metrics. Advanced Excel skills, and proficiency in data visualisation tools (e.g., Power BI, Tableau, Qlik view and analytics platforms) You may be assessed on the More ❯

to lead a key digital transformation project across legal and compliance operations for a global tech organisation. You’ll be the delivery lead driving the rollout of a unified case management platform, embedding change across multiple business units, and ensuring stakeholders are aligned every step of the way. This is a hands-on role with genuine impact – perfect … for someone who thrives on complexity, structure, and making change stick. What we’re looking for: 8+ years' experience in project and change management roles Proven delivery in digital transformation and enterprise tech rollouts Hands-on experience with ticketing or case management tools (e.g. Salesforce, ServiceNow) Excellent communication and stakeholder management – calm under pressure, persuasive when … and tracking skills Bonus if you have: Experience working in legal, compliance or regulated industries Certifications like PMP, PRINCE2 What you'll be doing: Manage the rollout of a case management/ticketing platform across global functions Lead change management planning, training, and comms across business units Coordinate delivery across legal, compliance, ops, product and engineering teams More ❯

to lead a key digital transformation project across legal and compliance operations for a global tech organisation. You’ll be the delivery lead driving the rollout of a unified case management platform, embedding change across multiple business units, and ensuring stakeholders are aligned every step of the way. This is a hands-on role with genuine impact – perfect … for someone who thrives on complexity, structure, and making change stick. What we’re looking for: 8+ years' experience in project and change management roles Proven delivery in digital transformation and enterprise tech rollouts Hands-on experience with ticketing or case management tools (e.g. Salesforce, ServiceNow) Excellent communication and stakeholder management – calm under pressure, persuasive when … and tracking skills Bonus if you have: Experience working in legal, compliance or regulated industries Certifications like PMP, PRINCE2 What you'll be doing: Manage the rollout of a case management/ticketing platform across global functions Lead change management planning, training, and comms across business units Coordinate delivery across legal, compliance, ops, product and engineering teams More ❯

solve complex challenges and drive meaningful impact in the public sector. Role Overview We are looking for an experienced Solution Architect to lead the design and delivery of digital case management and dispute resolution platforms. You will play a key role in shaping cloud-native architectures, enabling AI automation, and driving compliance within government frameworks. The ideal candidate … brings deep expertise in solution architecture within the public or legal sector and thrives in a collaborative, agile environment. Core Responsibilities Develop end-to-end solution architectures for case management and dispute resolution platforms Ensure seamless integration of digital services, legal databases, and third-party APIs Define high-level technical architecture, data models, and integration patterns Drive the … adoption of cloud-native, microservices-based architectures Lead the design and implementation of automated workflows for case processing Enable AI-driven case triaging and self-service portals Define API-first integration strategies for scalable solutions 3. Governance & Compliance Ensure alignment with government digital service standards, data governance policies, and GDPR compliance Maintain strong auditability and evidence tracking capabilities More ❯

Legal IT Project Manager - London - Legal applications Legal IT Project Manager with Legal software project management experience and a track record of the delivery of new legal software projects i.e. such as iManage, Elite 3E, SOS Connect, Visualfiles, Proclaim, ShareDO, Peppermint Aderant, or other similar DMS, PMS or CMS platforms is required by a leading law firm in central … London This is an exciting opportunity to participate in a significant software upgrade program across almost their entire software suite, including a new Practice Management System (PMS), Document Management System, and case Management system. You must have experience implementing cloud-based finance or legal application software, or replacing/upgrading old legacy systems. Experience required: - Proven … experience in delivering medium to high complexity IT projects across Legal Applications & Cloud Services in Practice Management Systems/Document Management Systems/Case Management systems - Been an IT Project Manager or a Senior Business Analyst in the past, for either a law firm or another professional services company - Strong aptitude for learning new software applications More ❯

compliance tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of … ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring timely and successful implementation. Stakeholder Engagement: Collaborate with Compliance SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage … expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering committee and senior stakeholders. Change Management: Support business readiness activities More ❯

Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to … our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK &I, Nordics, and overall EMEA region. What you'll be doing: Sales Management - You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation - Develop and execute a personalized outbound strategy … to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management - Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an More ❯

perspective. The Interim Business Systems Programme Manager will lead the delivery of a strategic programme to implement and integrate several core business systems across the organisation. These include a case management system, housing and rent management system, finance system, learning management system, and applicant tracking system. The role requires strong programme leadership, hands-on enterprise and … inter-operability between systems to support efficient operations and reporting. Engage with senior leaders and operational teams to understand business needs and ensure solutions are user centred. Lead change management efforts to support adoption and maximise the value of new systems. Define and maintain the target architecture for their business systems landscape. Provide hands-on architectural guidance and solution … design to ensure systems are scalable, secure, and future proof. Experience: Proven experience delivering complex business systems programmes across multiple functional areas Experience with implementing and interfacing case management, housing and rent management, finance, LMS, and ATS platforms Strong background in enterprise and solution architecture, with hands-on experience implementing stand alone and integrated systems Strong understanding More ❯

perspective. The Interim Business Systems Programme Manager will lead the delivery of a strategic programme to implement and integrate several core business systems across the organisation. These include a case management system, housing and rent management system, finance system, learning management system, and applicant tracking system. The role requires strong programme leadership, hands-on enterprise and … inter-operability between systems to support efficient operations and reporting. Engage with senior leaders and operational teams to understand business needs and ensure solutions are user centred. Lead change management efforts to support adoption and maximise the value of new systems. Define and maintain the target architecture for their business systems landscape. Provide hands-on architectural guidance and solution … design to ensure systems are scalable, secure, and future proof. Experience: Proven experience delivering complex business systems programmes across multiple functional areas Experience with implementing and interfacing case management, housing and rent management, finance, LMS, and ATS platforms Strong background in enterprise and solution architecture, with hands-on experience implementing stand alone and integrated systems Strong understanding More ❯

Technologies: SAP Netweaver Data Management Identity Access Management Worlflow Content Management Service Orientated Enterprise Integration Liferay JavaScipt Oracle Weblogic Jenkins Sparx Excellent contract opportunity for a Technical Architect to join an International client in the Pharmaceutical sector on an initial 3-month contract with long-term extension. The chosen candidate will be responsible for the design and … implementation of portal and workflow solutions, enterprise integration, SDLC technical standards & SDLC tools - configuration and management. Relevant professional expertise: (eg SAP (ERP, Basis, Netweaver, Portal) Master Data Management, Identity Access Management, Workflow/Case management, Portal/Content Management and Unified Communications) are desirable. Role-specific experience: Good technical knowledge of implementing portal and workflow More ❯

Employee case management (SIM-T/mailbox) Process reimbursement benefit adjudication for documents. Process manual enrollment/withdrawal. Process vendor & payroll reporting. Perform audits and control checks. Demonstrate Bias for Action by timely completing benefits processes with 100% accuracy. Demonstrate Customer Obsession by addressing employee queries via email or tickets within SLA and providing accurate resolutions. Demonstrate Ownership … external stakeholders (Insurance vendors) to resolve employee queries and complete administrative processes. Key Job Responsibilities Support Benefits administration in regions with Italian as the primary language. Resolve employee queries (Case management) in French. Communicate with vendors and service providers in Italian. Adjudicate, create, and respond to documents, payment requests, and vendor files in Italian. A Day in the … and services supporting millions of Amazon customers worldwide. Basic Qualifications Graduation with at least 1 year of experience in the required language and English. Experience in back-office ticket management is an advantage. Preferred Qualifications Benefits domain knowledge. Experience in back-office administration. Vendor management skills. File management experience. Amazon promotes an inclusive culture. If you need More ❯

years of experience in project support/documentation within a tech environment. Strong Salesforce documentation and system admin experience. Excellent communication, stakeholder engagement, and organizational skills. Familiarity with project management tools (e.g., Jira, Asana, MS Project). Understanding of compliance in a tech setting is a plus. Nice to Have: Salesforce Administrator Certification Project management certification (e.g., PMP … PRINCE2) Experience in a compliance/regulatory environment Top 3 Must-Have Skills System documentation & technical support Salesforce case management (requirements into diagrams/workflows) Project management Work Environment Internal collaboration with Legal, Compliance, Engineering, Product, and Operations teams. Project work includes building a unified case management system and process standardization. Hands-on role involving More ❯

years of experience in project support/documentation within a tech environment. Strong Salesforce documentation and system admin experience. Excellent communication, stakeholder engagement, and organizational skills. Familiarity with project management tools (e.g., Jira, Asana, MS Project). Understanding of compliance in a tech setting is a plus. Nice to Have: Salesforce Administrator Certification Project management certification (e.g., PMP … PRINCE2) Experience in a compliance/regulatory environment Top 3 Must-Have Skills System documentation & technical support Salesforce case management (requirements into diagrams/workflows) Project management Work Environment Internal collaboration with Legal, Compliance, Engineering, Product, and Operations teams. Project work includes building a unified case management system and process standardization. Hands-on role involving More ❯

Contribute to the development and implementation of global employee relations policies and practices that promote consistency across regions. • Ensure organizational policies align with local employment regulations and legal standards. Case Management: • Oversee and guide the handling of employee relations cases, including grievances, disciplinary matters, performance issues, and workplace investigations. • Ensure fair and consistent application of disciplinary procedures, conflict … advisors to address emerging trends and manage organisational risks. • Support international leaders by providing tailored guidance on employment law in multijurisdictional settings. Data Analysis and Reporting: • Track and analyse case data and employee relations trends across markets to provide proactive recommendations for improvements. • Prepare reports on team performance, case outcomes, and cross-border compliance. • Keep accurate and organised … records of Employee Data (as per GDPR guidelines). • Support the management of People data intelligence profiles, to ensure we are rewarding star talent and being proactive with managing performance/capability issues. Additional Responsibilities In more detail: Team Management • Manage, motivate, and develop the team to provide comprehensive operational support in delivering the People Strategy and Vision More ❯

Contribute to the development and implementation of global employee relations policies and practices that promote consistency across regions. • Ensure organizational policies align with local employment regulations and legal standards. Case Management: • Oversee and guide the handling of employee relations cases, including grievances, disciplinary matters, performance issues, and workplace investigations. • Ensure fair and consistent application of disciplinary procedures, conflict … advisors to address emerging trends and manage organisational risks. • Support international leaders by providing tailored guidance on employment law in multijurisdictional settings. Data Analysis and Reporting: • Track and analyse case data and employee relations trends across markets to provide proactive recommendations for improvements. • Prepare reports on team performance, case outcomes, and cross-border compliance. • Keep accurate and organised … records of Employee Data (as per GDPR guidelines). • Support the management of People data intelligence profiles, to ensure we are rewarding star talent and being proactive with managing performance/capability issues. Additional Responsibilities In more detail: Team Management • Manage, motivate, and develop the team to provide comprehensive operational support in delivering the People Strategy and Vision More ❯

with stakeholders and analysts to define business requirements. Maintain and improve data quality, including cleansing and deduplication. Provide 3rd-line technical support for CRM and Power Apps platforms. Optimize case management workflows, SLAs, and automation processes. Integrate Dynamics 365 with other systems, ensuring seamless data flow. Stay up to date with Microsoft Power Platform advancements and best practices. … Apps, Power Automate, and SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ More ❯

highly scalable and reliable systems or a software developer who likes to solve business problems, Selling Partner Services (SPS) is the place for you. Our team is responsible for Case Management System. We are looking for data engineers who thrive on complex problems and solve for operating complex and mission critical systems under high loads. Our systems manage … case resolution systems with hundreds of millions of requests, and respond to millions of service requests. We have great data engineering and science opportunities. We are aimed to provide customizable and LLM based solution to our clients. Do you think you are up for this challenge? Or would you like to learn more and stretch your skills and career … excellence. We're looking for experienced technical leaders. Key job responsibilities 1. Design/implement automation and manage our massive data infrastructure to scale for the analytics needs of case management. 2. Build solutions to achieve BAA(Best At Amazon) standards for system efficiency, IMR efficiency, data availability, consistency & compliance. 3. Enable efficient data exploration, experimentation of large datasets More ❯

huge potential", and we're turning that potential into reality. Our work spans Home Office mission-critical operations, such as transforming Border Security and immigration processes, to revolutionising asylum case management and enhancing Counter-Terrorism capabilities. Imagine developing technology that helps reunite families, creates safer communities, protects vulnerable people, and ensures smoother journeys for the millions travelling to … Office. Our Automation and Innovation portfolio is implementing the Government's Generative AI Framework, turning technological potential into reality. National Scale Impact Our work spans Border Security, Immigration, Asylum case management and Counter-Terrorism operations. Develop technology that reunites families, creates safer communities, protects vulnerable people, and improves UK travel experiences. Public Sector Innovation at Pace We've … be part of the leadership team in the business area. You will provide leadership and guidance to a team of QAT engineers, further developing your own, Test engineering delivery management and leadership skills. You will work with engineering, architecture, product, delivery and business stakeholders, understanding their needs and translating them into a QAT approach, driven by engineering at its More ❯

Morgan Hunt working with a large public sector organisation to recruit an eDiscovery case manager with Purview experience, on a 3 month contract. The successful candidate requires SC clearance.You'll be working with our legal teams, external law firms, Technology, and external technology firms to solve problems related to eDiscovery. You will also be managing eDiscovery risks, highlighting actions … retired in August 2025 Assign eDiscovery permissions Action requests by performing E-discovery digital investigation that attempts to find evidence in email i.e. Search for content in an eDiscovery case (Case management) You'll also need: An understanding of the eDiscovery, with a good knowledge of eDiscovery tools (Microsoft) A background in managing some or all phases … of the eDiscovery lifecycle, such as collection, processing, review management and disclosures £700- £800 Per Day Inside IR353 month contractRemote positionSC clearance requiredPlease get in touch for further information. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an More ❯

Lead on performance insight by managing, analysing, and presenting high-quality data Support service improvement by identifying trends, risks and opportunities Drive digital innovation by enhancing and developing our case management system Enable accountability by creating and maintaining a live SEND Local Area Dashboard using tools such as PowerBI Collaborate with key partners across education, health, and social … regional and national statistics Oversee statutory data returns including SEN2 and DfE submissions Work with SEN finance to identify cost savings and inform funding models Maintain and evolve the Case Management System (Synergy) Develop dashboards to support scrutiny and strategic decision-making Train staff on effective data usage and system best practices Lead data quality assurance, error resolution More ❯

best practices, mentoring development teams, and collaborating with stakeholders to translate complex business requirements into scalable and maintainable Pega applications. CLSAs possess deep expertise in Pega Platform capabilities, including case management, decisioning, integrations, and performance tuning. They are skilled in enterprise architecture, agile methodologies, and governance, and play a critical role in quality assurance, code reviews, and guiding … requirements Designing scalable, maintainable end-to-end Pega applications Leading the overall technical vision and governance for Pega projects Performing quality assurance and code reviews Providing technical guidance on case management, decisioning, and integration Conducting performance tuning and optimization of Pega applications Facilitating agile development practices within the Pega project team Aligning Pega implementations with enterprise architecture standards More ❯

in the UK specialising in intellectual property (IP). Role The purpose of this role is to provide analytical support for the development and use of the firm’s case management system. The system holds records for over 250,000 individual cases with a total of over 20 million dates recorded. The system is highly integrated with our … implemented. With experience, it is expected that the Analyst would develop and expand their responsibilities and contribution to the business as they build their knowledge and understanding of the case management system and the business of the firm. Responsibilities Working with a small number of partners of the firm who created the original configuration of the system to More ❯

in the UK specialising in intellectual property (IP). Role The purpose of this role is to provide analytical support for the development and use of the firm’s case management system. The system holds records for over 250,000 individual cases with a total of over 20 million dates recorded. The system is highly integrated with our … implemented. With experience, it is expected that the Analyst would develop and expand their responsibilities and contribution to the business as they build their knowledge and understanding of the case management system and the business of the firm. Responsibilities Working with a small number of partners of the firm who created the original configuration of the system to More ❯

for a 3 month contract, with strong possibility of extension. Skills/Experience required : Design, integration and implementation experience in one or more of the following domains: Workflow and Case Management; Portal and web content management; Document management; Identity Access Management; Data Warehouse, ETL and BI architecture Ability to use the software architecture tools and More ❯

controls, and enhancing our fraud monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate … with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space. Support the … and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid understanding of digital payment systems More ❯