1 to 25 of 78 Case Management Jobs in London

you to leverage your skills and make positive impact? We are looking for an experienced IT professional to join during the transition of legacy case management systems to modern, cloud-based solutions. Your role will focus on maintaining and supporting on prem legacy systems during ongoing transformation to … Infrastructure support. Therefore we are looking for all-arounder, with good SQL knowledge. What You Will Do Provide expert support and maintenance for legacy case management systems (Extranet, CMS, DTS, EKS2, and ADMS) in collaboration with the IT teams. Ensure the legacy systems continue to run smoothly during … patches, and general system maintenance for both legacy and cloud-based systems. What do you need to be successful? Strong experience in SQL server management and replication. Experience in writing and optimising SQL scripts for system management and troubleshooting. Strong knowledge of SharePoint (on-premise & cloud). Experience More ❯

available on our website. The Information and Intelligence Assistant IIA will collate information ensure it is accurately recorded, complete initial searches and enquiries using case management and intelligence systems. They will evaluate different types of fraud, bribery and corruption information and prioritise it to reduce threat, risk, harm … Interviews will be held face to face w/c 23.6.25. Main duties of the job Receives and accurately records information on the intelligence management system , in line with confidentiality, sensitivity and duty of care policies and relevant legislation to ensure intelligence is processed in line with the National … Gather, research and evaluate information to prioritise reducing threat risk and harm and aid informed decision making. Maintain the integrity of the intelligence and case management system by ensuring entries are necessary, proportionate, relevant, accurate, timely and secure. Work in collaboration with all external and internal stakeholders to More ❯

opportunity for someone with managerial experience to contribute to the success of a forward-thinking firm and support the Managing Partner. Key Responsibilities Team Management: Diary management, general office management, assisting with stationary supplies. Client Liaison: Assisting with client enquiries, onboarding formalities, and AML checks. File Management Accounting & Financial Management: Performing legal cashier duties, supporting billing, credit control, and budgeting. Sales: Supporting business development initiatives, liaising with marketing and social media consultants, attending networking events. Human Resources Management: Conducting inductions, managing employment contracts, assisting with recruitment, staff performance, and 1-2-1s. IT … Compliance Management: Coordinating with IT service providers, assisting with IT updates, and managing case management system workflows. Candidate Profile Experience in a similar role or relevant background. Strong attention to detail and ability to work under pressure. Excellent written and spoken communication skills. Self-motivated with basic More ❯

joining the team stand-up. Mornings involve investigating high-priority support issues from Goodreads or KDP teams, while collaborating on security enhancements for our case management system. Afternoons are spent coding automation scripts, deploying changes, and documenting solutions. You'll balance immediate operational needs with long-term improvements … security, tool user experience, and feature enhancements across the Books ecosystem. Our team has demonstrated significant impact through tool enhancements, process automations, and improved case management systems. We work closely with multiple partner teams including: Goodreads Operations, Kindle Direct Publishing (KDP), Amazon Author Central (A2C), Content Acquisition, Books … Risk Management (BRM) & Account Management BASIC QUALIFICATIONS - 5+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience scripting in modern programming languages - Experience in agile/scrum or related collaborative workflow PREFERRED QUALIFICATIONS - Knowledge of distributed applications/enterprise applications - Experience analyzing and troubleshooting RESTful More ❯

experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values inclusiveness, collaboration, and integrity, and our management strives to create a work environment that encourages our colleagues to achieve their full potential. Position Summary: We are seeking an exceptional leader with … a keen focus on enhancing the overall customer experience across a broad range of clients to ensure the swift and effective management of client workflows. The ideal candidate will excel in leading a dynamic, multilingual, and diverse organizations, providing clear direction and strategy to the regional Client Support team … internal processes are well-defined and operational with minimal disruption, leveraging technology to drive productivity and efficiency. Collaboration: Partner with internal functions, including Service Management, Technology, Integration, Sales, and Product teams, to ensure the highest level of service for our customers. Product Development: Drive product enhancements by maintaining an More ❯

digital experiences for customers. We are currently recruiting a DevOps Lead to join our team. In this role you will lead the implementation and management of Salesforce DevOps processes to ensure efficient and secure operations. You will work collaboratively with cross-functional teams to achieve project goals. The role … CD pipelines for Salesforce to streamline development and deployment processes. Manage SFDC Data to ensure data integrity and availability. Utilize Copado for effective release management and version control. Collaborate with cross-functional teams to ensure seamless integration and deployment of Salesforce solutions. Monitor and optimize DevOps processes to improve … best practices in DevOps and Salesforce. Provide training and support to team members on Salesforce DevOps tools and processes. Contribute to the development of case management solutions with a focus on financial risk. Drive continuous improvement initiatives to enhance the efficiency and effectiveness of DevOps practices. The experience More ❯

strategies that support business objectives. You will help to drive an agile, high-performing, and engaging workplace through your expertise in organizational design, change management, leadership development, talent management, and performance optimization. Acting as a strategic advisor and consultant, you will foster an agile, high-performing, and engaging … insights and recommendations for addressing. Serve as a mentor and coach to People Business Partners. Consultation & Coaching Advise senior leadership on organizational design, change management, performance, and engagement. Support talent processes including performance management, talent reviews, succession planning, leadership coaching, and internal mobility. Act as a trusted advisor … on employee relations, ensuring compliance with local employment laws and best practices. Organizational Development & Change Management Lead organization design, restructuring, and transformation initiatives in partnership with senior leadership. Collaborate with Talent Acquisition to align resourcing and recruitment strategies with company objectives. Work with the Compensation team to ensure competitive More ❯

or a software developer who likes to solve business problems, Selling Partner Services (SPS) is the place for you. Our team is responsible for Case Management System. We are looking for data engineers who thrive on complex problems and solve for operating complex and mission critical systems under … high loads. Our systems manage case resolution systems with hundreds of millions of requests, and respond to millions of service requests. We have great data engineering and science opportunities. We are aimed to provide customizable and LLM based solution to our clients. Do you think you are up for … experienced technical leaders. Key job responsibilities 1. Design/implement automation and manage our massive data infrastructure to scale for the analytics needs of case management. 2. Build solutions to achieve BAA(Best At Amazon) standards for system efficiency, IMR efficiency, data availability, consistency & compliance. 3. Enable efficient data More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and More ❯

Engineer up to £35k Fully Remote TypeScript, Vue.js2,Firebase, AWS, Figma Joining team of 7 in the development Role: A leading client onboarding and case management platform in an exciting period of growth and is looking to hire software engineers with the desire to be part of a More ❯

Engineer up to £35k Fully Remote TypeScript, Vue.js2,Firebase, AWS, Figma Joining team of 7 in the development Role: A leading client onboarding and case management platform in an exciting period of growth and is looking to hire software engineers with the desire to be part of a More ❯

Engineer up to £35k Fully Remote TypeScript, Vue.js2,Firebase, AWS, Figma Joining team of 7 in the development Role: A leading client onboarding and case management platform in an exciting period of growth and is looking to hire software engineers with the desire to be part of a More ❯

Engineer up to £35k Fully Remote TypeScript, Vue.js2,Firebase, AWS, Figma Joining team of 7 in the development Role: A leading client onboarding and case management platform in an exciting period of growth and is looking to hire software engineers with the desire to be part of a More ❯

Engineer up to £35k Fully Remote TypeScript, Vue.js2,Firebase, AWS, Figma Joining team of 7 in the development Role: A leading client onboarding and case management platform in an exciting period of growth and is looking to hire software engineers with the desire to be part of a More ❯

Engineer up to £35k Fully Remote TypeScript, Vue.js2,Firebase, AWS, Figma Joining team of 7 in the development Role: A leading client onboarding and case management platform in an exciting period of growth and is looking to hire software engineers with the desire to be part of a More ❯

Engineer up to £35k Fully Remote TypeScript, Vue.js2,Firebase, AWS, Figma Joining team of 7 in the development Role: A leading client onboarding and case management platform in an exciting period of growth and is looking to hire software engineers with the desire to be part of a More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and More ❯

grow and protect the health of car supply through the entire life cycle. The manager will be responsible for Car Partner Solutions region-specific management, goals, and strategy that is in line with the larger team's mission. This role will work closely with partner teams, directs, and partners … and technical processes quickly You have experience establishing metrics, reporting on results, and adjusting procedures to improve results You demonstrate strong experience in implementation management, client services project management, engagement management or similar experience running a partner-facing team You have strong experience with Excel and SQL. … Preferred: You know how to interpret information in either Amadeus or Titanium. Preferred; Experience with Salesforce or similar case management software. Preferred: XML, programming, AI or similar technical experience. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability More ❯

requirements and acceptance criteria. Review and analyze existing application effectiveness and efficiency, developing plans for improvement or leveraging these systems more effectively. Development & Release Management Provide technical leadership to the business, CDITO team, and development teams. Own and plan demand management for IT application development and deployment services … maintenance, and support. Recruit and manage an application team of interim/specialist resources as needed to respond to project and business demands. Operational Management Identify and resolve application issues and errors, liaising with the wider CDITO team to triage IT incidents, ensuring all incidents, problems, and change requests … levels. Manage the maintenance of FSCS IT systems and solutions policies, standards, and controls, aligned with good practice and FSCS's IT strategic direction. Management of Team Provide technical support and guidance to the team to ensure compliance with procedures and requirements. Conduct regular reviews of team members' progress More ❯

knowledge and experience of managing the application development lifecycle from requirements through to delivery and acceptance Extensive knowledge of implementing and supporting CRM/Case Management applications and integrating these with web and back-office applications in a high data volume environment In-depth technical knowledge including application … architecture, data management and database architectures Extensive knowledge of Agile development methodology, and proficient in the application of SCRUM framework Knowledge on CI/CD practice and the various components that are required to achieve it: version control, branching strategies, builds, release pipelines, automated testing, infrastructure as code and … configuration as code Working knowledge of Azure Cloud Resource Management, Cost Management, Development and Data services Working knowledge and management of Azure DevOps Experience of delivering successful Siebel (and preferably MS Dynamics) implementations within Financial Services/Insurance More ❯

monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns … and prevent fraudulent transactions. Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to … analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid More ❯

s Aladdin Client Experience team. This individual will be responsible for driving strategic client experience, retention, and service for our most important institutional asset management and asset owner clients in Europe, Middle East, and Africa (EMEA) using the Aladdin platform. About this Role This role is a critical leadership … s Aladdin Client Experience team. This individual will be responsible for driving strategic client experience, retention, and service for our most important institutional asset management and asset owner clients in Europe, Middle East, and Africa (EMEA) using the Aladdin platform. Key Responsibilities Client Experience Ensure timely and effective resolution … client needs Work effectively in a multicultural, global environment Qualifications Required Experience 10+ years of experience in financial services, with a focus on asset management Proven track record of leadership in client services, preferably in investment management Deep understanding of investment management technology ecosystems Experience managing complex More ❯

Guidance: Provide guidance and training for annual cycle planning preparation, quarterly BCP testing, global employee communications, and help guides. Performance Metrics: Support improvements in case management and performance dashboard metric delivery. Compliance Checks: Perform monthly spot checks of payroll control tools for SOX countries and five sample countries … ensure issues are corrected. Dashboard Monitoring: Monitor the performance dashboard monthly to ensure accurate data reflection per country and resolve any identified issues. Vendor Management: Support vendor performance management, including cost management and performance against SLA/KPIs. Candidate Specification: Strong understanding of business process improvement with More ❯

robust Service Cloud functionality that meets global business requirements Build custom components and automation using Apex, LWC, Flows and Process Builder Develop and maintain case management features, Omni-Channel configurations and agent console enhancements Work closely with architects, testers and stakeholders in agile delivery cycles Support integrations with … delivering Salesforce Service Cloud solutions at scale Proficient in Apex, Lightning Web Components, SOQL and declarative automation tools Deep knowledge of Omni-Channel, Knowledge Management and Case Routing Familiarity with Agile methodologies and DevOps tools for Salesforce deployments Salesforce Platform Developer I certification required (Service Cloud Consultant preferred More ❯