51 to 75 of 90 Case Management Jobs in London

Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process optimisation. Qualifications Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence to applicable ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence to applicable ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence to applicable ...

outcomes, not only to report on them. Demonstrated ability to turn ambiguous business needs into clear requirements, process designs, and delivery plans. Excellent stakeholder management, facilitation, written communication, and presentation skills, with a track record of driving alignment and outcomes across teams you do not manage. Even better … payments, lending, or insurance - or another complex, regulated operating environment. Commerce, e-commerce, point-of-sale, or marketplace experience. Hands‐on experience with workflow, case‐management, or process‐automation platforms. SQL, business‐intelligence tools, or data modelling. Experience evaluating or deploying AI‐enabled solutions for operational use cases. ...

ideal candidate bringshands-on operational experience from a university or equivalent institution(e.g., student affairs, career services, employability, student success, disability services, academic advising, case management) combined with proven pre-sales expertise within SaaS. They should thrive in discovery conversations, executive-level presentations, and value-based workflow storytelling … They help clients define specifications and requirements, resolve technical issues arising during the sales engagement, and provide in depth presentations to both administrator and management-level audiences. The Sr. SE plays a key role leading a number of sales support initiatives as well as education and communication programs across ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven ImprovementMonitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify trends … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & CommunicationCommunicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams as required. ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams ...

them reintegrate into the community. In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will also support some … through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Key Responsibilities Include: Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development Encourage productivity ...

This is a strategic leadership role focused on creating a modern, integrated financial crime technology ecosystem spanning client onboarding, screening, transaction monitoring, client risk management, workflow orchestration, data platforms and AI-enabled capabilities. You will work closely with senior stakeholders across Technology, Risk, Compliance, Data and Operations to deliver … multiple enterprise applications. Define integration patterns, API standards, event-driven architectures and data governance frameworks. Shape AI-enabled financial crime capabilities including alert optimisation, case investigation support and anomaly detection. Establish architecture guardrails covering security, resilience, auditability, regulatory traceability and model governance. Influence vendor selection and platform strategy through ...

Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury's, United Utilities, Sage and more Your Background/Skills: Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR Qualification: CIPD Level 5+ or equivalent About AdviserPlus AdviserPlus … senior People leaders, you'll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives. You'll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions ...

manual research into trusted insights, delivered in minutes. Our momentum so far Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding. Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia … challenge how much of that workflow Xapien can take on. Workflow integrations Own how Xapien plugs into customer workflows — CRMs, onboarding and screening platforms, case management tools — from discovery through to delivery and adoption. Define functional and non-functional requirements with engineering (security, compliance, scalability) and support customers ...

Query, extract, and correlate data across digital channel telemetry, card fraud alerts, case management records, core banking data, and online banking data Identify fraud patterns, emerging typologies, and detection gaps Build the evidence base for new and tuned detection rules Deliver rule recommendations with measured impact on false … positives and detection rates Design and build dashboards, views, and management reporting on rule performance, alert outcomes, and fraud losses Take a central role in the Microsoft Fabric data lake programme Design and build the fraud analytics layer on Microsoft Fabric Mentor and upskill the bank's analyst team ...

Directors, CPOs and senior People leaders, you’ll identify organisational change and ER challenges early – from restructures and redundancy programmes to policy change, complex case management and ER transformation. You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable … partnerships and account growth. You’ll Likely Bring • 5+ years’ experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another B2B SaaS/Professional Services client-facing role. • CIPD Level 5+ or equivalent with credible ER advisory experience. • Strong UK employment ...

across key compliance areas including: Transaction monitoring for AML and fraud prevention Screening of account holders and payment counterparties 360 account holder views and case management Regulatory reporting and audit requirements Supporting the move to a modern data platform You’ll work closely with technology, compliance, operations … Using data and insight to support product decisions Helping ensure solutions are secure, scalable, and operationally effective What we’re looking for Strong stakeholder management and communication skills Experience working closely with developers, analysts, and business teams Ability to manage multiple priorities in a fast‐paced environment A proactive ...

data prior to and following migration. Support mapping of existing Acolaid processes, fields, workflows and functionality to Uniform. Assist with system configuration, including workflows, case types, statuses, document templates, standard text and system parameters. Maintain accurate records of configuration decisions, issues, actions and changes made during the project. Support … Maintain project documentation relating to system configuration, testing, migration and outstanding issues. Attend project meetings and provide progress updates where required. Assist with the management of risks, issues and dependencies relating to system implementation. Liaise with Idox and other suppliers regarding technical queries, defects and configuration requirements. Ensure appropriate ...

with mainline calls and new enquiries. Carrying out the postal duties. Providing ad hoc administrative support to a team of solicitors; using our legal case management system to generate client invoices and record payments. Creating new user accounts and requesting deeds on the Land Registry portal. Preparing ...

containerised environment. Automated API testing with Java (e.g. RestAssured/SoapUI) Experience using collaborative tools such as Jira, Confluence, or similar for test case management, documentation, and communication within Agile/Scrum teams. Working knowledge of CI/CD pipelines, including experience with Jenkins, GitLab CI, or other ...

Java (e.g. RestAssured/SoapUI) Experience with Contract Testing tools (e.g., PACT) Experience using collaborative tools such as Jira, Confluence, or similar for test case management, documentation, and communication within Agile/Scrum teams. Working knowledge of CI/CD pipelines, including experience with Jenkins, GitLab ...

with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products … Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations ...

agentic AI, deterministic flows, NLU, Knowledge AI, xApps, or human handover. Define reusable patterns for LLM Prompt nodes, tool schemas, Resolve Tool Actions, context management, API integrations, fallback handling, escalation, and error recovery. Provide technical direction to Cognigy AI Engineers, review implementation quality, unblock delivery issues, validate design decisions … Cognigy AI architecture and delivery experience, including Flows, Voice Gateway, Agentic AI tool calling, LLM Prompt nodes, Knowledge AI, xApps, Playbooks, Insights, environment management, and reusable solution patterns. Strong practical understanding of LLM prompting, tool design, tool orchestration, structured tool results, hallucination prevention, prompt grounding, guardrails, and when ...

terminology and acronyms used across the Defence community. Your technical skills will be broad, covering aspects such as consulting, cloud services, application integration, data management and custom application development. You will be comfortable working in environments with multiple suppliers and interacting with a varied set of stakeholders. What … opportunities; Identifying technical solutions and options; Defining programme roadmaps and high-level direction setting; Defining transition states and transformation approaches; Supporting estimation and business case generation for proposed solutions; Guiding proposed solutions through technical governance reviews; Building relationships with technical and business stakeholders; Your skills and experience The ideal ...

teams around scope, launch readiness, and adoption. Improve user journeys that cross multiple operational systems, including issue classification, contractor availability, scheduling changes, notifications, and case escalation. Measure product outcomes through experiments, cohort analysis, operational metrics, qualitative research, and post-launch reviews. AI-Native Product Development Use agentic prototyping tools … format and quality, and use the results to improve the solution. Partner with engineering and AI specialists on LLM orchestration, tool calling, RAG, context management, prompt iteration, model selection, and cost-performance trade-offs. Design human-in-the-loop controls for cases where AI confidence, safety risk, or operational ...

complex legal matters. Our award winning, cloud native platform empowers legal teams to instantly process, collect, and search through millions of documents for relevant case data. The documents are heterogeneous, comprising of email archives, chat exports, audio, video, and native office files. Our customers, often handling sensitive and privileged … passion for backend developmentlike working together in multidisciplinary teams to deliver solutions for customersare proficient in designing and architecting microservices systems, including distributed data management and event-driven architecturesare skilled in designing and operating containerised software hosted in a Cloud Provider (AWS, Azure, or GCP)have experience with cloud ...