critical systems, while also contributing to process improvement, documentation, and integration stability. Responsibilities include, but are not limited to: Perform ongoing system maintenance, patching, and upgrades in coordination with changemanagement procedures. Manage user access controls, including provisioning, de-provisioning, and access reviews. Monitor system health and performance; initiate health checks and proactively remediate issues. Respond to and … configuration changes and support business application integrations. Remediate application vulnerabilities in collaboration with Information Security. Participate in security audits and access reviews. Ensure compliance with firmwide data protection and changemanagement policies. Conduct retrospectives and post-incident reviews to identify process and system improvements. Maintain and improve environment documentation, runbooks, and support knowledge base articles. Track and report … changes. Monitor application performance and assist with capacity planning and tuning. Collaborate with infrastructure teams to support system scalability and optimization. Review, prepare, and implement approved changes following structured change control processes. Support application deployments and participate in test validations. Provide integration support across dependent systems and external vendors. Facilitate alignment between delivery teams and Information Security, Infrastructure. Track More ❯
critical systems, while also contributing to process improvement, documentation, and integration stability. Responsibilities include, but are not limited to: Perform ongoing system maintenance, patching, and upgrades in coordination with changemanagement procedures. Manage user access controls, including provisioning, de-provisioning, and access reviews. Monitor system health and performance; initiate health checks and proactively remediate issues. Respond to and … configuration changes and support business application integrations. Remediate application vulnerabilities in collaboration with Information Security. Participate in security audits and access reviews. Ensure compliance with firmwide data protection and changemanagement policies. Conduct retrospectives and post-incident reviews to identify process and system improvements. Maintain and improve environment documentation, runbooks, and support knowledge base articles. Track and report … changes. Monitor application performance and assist with capacity planning and tuning. Collaborate with infrastructure teams to support system scalability and optimization. Review, prepare, and implement approved changes following structured change control processes. Support application deployments and participate in test validations. Provide integration support across dependent systems and external vendors. Facilitate alignment between delivery teams and Information Security, Infrastructure. Track More ❯
london (city of london), south east england, united kingdom
Proskauer Rose LLP
critical systems, while also contributing to process improvement, documentation, and integration stability. Responsibilities include, but are not limited to: Perform ongoing system maintenance, patching, and upgrades in coordination with changemanagement procedures. Manage user access controls, including provisioning, de-provisioning, and access reviews. Monitor system health and performance; initiate health checks and proactively remediate issues. Respond to and … configuration changes and support business application integrations. Remediate application vulnerabilities in collaboration with Information Security. Participate in security audits and access reviews. Ensure compliance with firmwide data protection and changemanagement policies. Conduct retrospectives and post-incident reviews to identify process and system improvements. Maintain and improve environment documentation, runbooks, and support knowledge base articles. Track and report … changes. Monitor application performance and assist with capacity planning and tuning. Collaborate with infrastructure teams to support system scalability and optimization. Review, prepare, and implement approved changes following structured change control processes. Support application deployments and participate in test validations. Provide integration support across dependent systems and external vendors. Facilitate alignment between delivery teams and Information Security, Infrastructure. Track More ❯
provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. We are therfore actively seeking a talented Identity and Access Management (IAM) Operations Engineer who will be responsible for the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our … client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user … 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms (e.g. CyberArk, Delinea, Okta, MS Entra SSO/MFA, MS Active Directory, MS Entra ID) Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites More ❯
expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, ChangeManagement and Strategy Where you are the Client Lead, you will be accountable for understanding the holistic view of all agreed client … deliverables and prospective initiatives, ensuring familiarity with all Statements of Work/Change Requests and linking these to similar initiatives with other Client Leads within Sagacity Responsible for leading large client delivery teams and owning client relationships from a delivery perspective including but not limited to: Using problem-solving skills to develop creative solutions to meet the challenges our … client is facing Management of key stakeholder relationships, project meetings/working groups, steering meetings and Quarterly Business Reviews (where appropriate) Pack preparation including content creation for key meetings (meeting minutes/outputs produced in a timely manner in line with client agreements) Influencing and facilitating decisions; communicating at all levels to obtain 'buy-in' from both the business More ❯
x86 platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system changemanagement, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office’s policies and IT Centre’s requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯
would love to hear from you! Your opportunity The Head of Corporate Technology leads the strategy and execution of technology initiatives supporting all internal corporate functions of an asset management firm. This role ensures that enterprise applications and systems for departments like Finance, HR, Compliance, and Legal are robust, integrated, and aligned with business goals. By providing modern, efficient … to identify technology needs and prioritize projects. Facilitate solutions that improve process efficiency (such as automation of reporting and approvals) and enhance data integrity across corporate functions. Integration & Data Management: Ensure seamless data flow and integration between corporate systems (for example, linking finance and procurement systems or HR and payroll systems) to create a single source of truth. Implement … data governance practices so that management reports and analytics are accurate and timely. Governance, Risk & Compliance: Implement strong IT governance and security practices for all corporate tech systems. Proactively use technology to strengthen compliance and risk management for instance, deploying tools for monitoring regulatory compliance and internal controls, as asset managers are leveraging tech to transform compliance functions. More ❯
MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Change Manager – GenAI in London for one of our Managed Services life-sciences client … create lasting impact. Please note, this is a 6 month inside IR35 contract PAYE umbrella and will require onsite working in London 2 days per week. Summary As a Change Manager at our organization, you will play a crucial role in supporting the our clients' transition to utilizing generative AI tools, as part of their day-to-day operations. … efforts will be instrumental in driving the successful adoption of these new technologies and ensuring a seamless rollout of future product releases. You Will Develop and implement a refined changemanagement strategy, communication plan, and engagement plan to facilitate the transition to using generative AI tools Deliver effective training to the team on how to utilize the new More ❯
schedule updates to our test data to keep it accurate. Monitor and Fix Issues: Proactively watch for problems and resolve them quickly to prevent delays. Control Changes: Use strict changemanagement protocols to ensure all changes are tracked and approved, maintaining stability. Guide Teams: Advise developers and testers on best practices for using the environments. What We're … Looking For: Proven experience in a similar role. Strong skills in ChangeManagement , Service Configuration Management , and Service Level Management . A collaborative mindset and excellent problem-solving skills. Ability to work on-site in London. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply More ❯
schedule updates to our test data to keep it accurate. Monitor and Fix Issues: Proactively watch for problems and resolve them quickly to prevent delays. Control Changes: Use strict changemanagement protocols to ensure all changes are tracked and approved, maintaining stability. Guide Teams: Advise developers and testers on best practices for using the environments. What We're … Looking For: Proven experience in a similar role. Strong skills in ChangeManagement , Service Configuration Management , and Service Level Management . A collaborative mindset and excellent problem-solving skills. Ability to work on-site in London. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply More ❯
Overview Group Product Manager - Partner Lifecycle Job ID: R19304 Product, Experience & Design London - The River Building HQ Permanent Product Management at Deliveroo takes many forms, and involves many facets. We're a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time … and the opportunity to work across all Deliveroo markets. For the successful candidate, the role offers an exciting mix of hands-on product leadership, B2B marketing thought-leadership and changemanagement across large teams of users as you seek to drive maximum adoption for the solutions you develop. Scope of Partner Lifecycle Product Including but not limited to … Acquisition: Lead sourcing, enrichment and prioritization, and self-serve sign-up Commercial Enablement: Sales & Account Management tooling, AI-powered commercial "co-pilots", pricing management & controls, contract management, churn prediction and prevention Partner Communication: Communication channels and orchestration Partner Self-Serve: Partner Hub, Manager App, AI-powered chatbot(s) Partner Reporting & Analytics: Self-serve reporting, data accuracy and More ❯
investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams Work to comply with SLA and OLA Hands-on for incident management, changemanagement and response management and writing RCA reports Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level Provide … practical production support model Experience with ITSM platforms like Jira, ServiceNow, etc Excellent problem solving skill with a keen eye for detail Excellent communication and interpersonal skills Excellent time management ability and self organised and motivated Preferred Technical Skills: Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS/Kubernetes is a plus More ❯
organisation. Coach and mentor teams and stakeholders to enhance analytical, design, and problem-solving skills. Promote and embed best practices to ensure consistent, high-quality outcomes. Stakeholder Engagement and ChangeManagement Communicate complex requirements clearly to both technical and non-technical audiences. Lead cross-functional collaboration and guide analysis of complex business scenarios. Assess the impact of change and provide strategic advice to support smooth transitions. Act as a change leader, supporting transformation initiatives and ensuring alignment with business goals while clearly articulating benefits. Skills & Experience Qualifications/Certifications (desirable not essential) Product owner, project and changemanagement related professional qualifications are desirable but not essential. Skills, knowledge and expertise Domain Expertise : Proven experience … in Financial Services is essential. Knowledge of Change Delivery within Bulk Purchase Annuities (BPA) or Pension Risk Transfer (PRT) products is highly desirable. Analytical & Strategic Thinking - Applies strong analytical skills to balance immediate priorities with long-term business objectives. Problem Solving - Expert in structured analysis, synthesising complex information, and delivering practical solutions. Business Analysis Expertise - Proficient in a broad More ❯
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and changemanagement processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and changemanagement processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and changemanagement processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯
london (city of london), south east england, united kingdom
TECEZE
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and changemanagement processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯
complex situations Strong and effective communication skills with the ability to produce clear and concise written and presentation materials. Experience working in a technology engagement environment Proven experience leading changemanagement initiatives Good experience in controlling and managing risk Advantageous ChangeManagement qualification and/or an Agile/Project Management qualification We will provide More ❯
Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working alongside experienced … performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows 10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to senior stakeholders. Ensure compliance with ISO/IEC 27001, IT governance, and changemanagement … Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows 10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test automation and scripting for EUC environments. Excellent communication and stakeholder management skills. Experience managing offshore/onshore testing More ❯
Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working alongside experienced … performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows 10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to senior stakeholders. Ensure compliance with ISO/IEC 27001, IT governance, and changemanagement … Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows 10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test automation and scripting for EUC environments. Excellent communication and stakeholder management skills. Experience managing offshore/onshore testing More ❯
london (city of london), south east england, united kingdom
Zero-Plus Ltd
Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working alongside experienced … performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows 10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to senior stakeholders. Ensure compliance with ISO/IEC 27001, IT governance, and changemanagement … Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows 10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test automation and scripting for EUC environments. Excellent communication and stakeholder management skills. Experience managing offshore/onshore testing More ❯
Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working alongside experienced … performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows 10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to senior stakeholders. Ensure compliance with ISO/IEC 27001, IT governance, and changemanagement … Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows 10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test automation and scripting for EUC environments. Excellent communication and stakeholder management skills. Experience managing offshore/onshore testing More ❯
plans for Transformation Programmes within Telco marketResponsibilities on the role Engagement Leadership: Lead and manage multiple consulting engagements, ensuring the delivery of high-quality services to clients. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their needs and providing tailored solutions. ChangeManagement: Develop and implement changemanagement strategies to … environment. Business Development: Identify and pursue new business opportunities, contributing to the growth of the practice. Thought Leadership: Contribute to the development of thought leadership and best practices in change and transformation. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is … a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is More ❯
MUST HAVE CASE MANAGEMENT SYSTEM EXPERIENCE We are seeking an experienced Project Manager to lead the delivery of complex case management system implementations across our network of global law firm clients. You will play a pivotal role in transforming the way international legal practices manage workflows, matters, and client services by deploying cutting-edge technology solutions. Key Responsibilities … Plan, manage, and deliver end-to-end case management system projects (requirements gathering, vendor engagement, design, testing, training, go-live, and post-implementation support). Partner with global stakeholders including Partners, IT, Risk, Compliance, and Knowledge teams to ensure alignment and adoption. Manage project governance, budgets, and timelines, escalating risks/issues where required. Oversee changemanagement … and status reports for executive stakeholders. About You Proven track record as a Project Manager within a professional services or legal environment. Hands-on experience implementing case/matter management, document management, or practice management systems (e.g., Sharedo, iManage, Thomson Reuters Elite 3E, Peppermint, Intapp, Aderant, or similar). Strong knowledge of project methodologies (Agile/PRINCE2 More ❯
London, Hyde Park, United Kingdom Hybrid / WFH Options
The Bridge IT Recruitment
to a sustainable, net zero world. We’re looking for a Head of I&T Service Operations. Based at our Paddington site, you’ll be responsible for the definition, management, implementation and delivery of I&T Operations and Service Management across the URENCO Group incorporating: • Delivering iterative Service Strategy and Innovation focussed on how a best in class … IT Operations function works in modern enterprises • Lead on IT Service Continuity planning and testing with multiple outsourced service providers • Manage relationships with partners and service providers including contract management and continual service improvement • Leadership grounded in ITIL/ISO global standards for all I&T operational services • Stakeholder management specifically in reference to Service Outages, Testing Services … and Project Transition to Service • Service Protection in direct delivery of appropriate vulnerability management, risk management and patching services • Lead the management and operation of cloud and SaaS based subscription services • Financial planning for all Operational Services including renewals and upgrades of infrastructure and applications as required • Accountability for Monthly Global Service Reviews for all suppliers and More ❯