into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including … the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management/Client Service/Account Management/Technical Account Management/Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record … clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients More ❯
POSITION DESCRIPTION Customer Success Managers (CSM) help Sayari's existing clients effectively leverage Sayari solutions and deepen our relationships within client organizations. The CSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding our clients' mission sets and priorities and designing strategies to prove our platform's … product releases, upcoming events, and training opportunities. Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates. Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment. Monitor account health through usage metrics and intervene as … needed. Work with the Account Management team to foster a collaborative account team that drives retention, deepens partnerships, and ensures client value is fully realized. REQUIRED SKILLS AND EXPERIENCE Written and spoken fluency in at least one of Spanish, German, or French 2-5 years in a customer success, solutions, or product role, preferably in a B2B SaaS company. More ❯
Global Financial Services Firm is hiring for a Client Implementation Analyst/Specialist with strong analytical, in-depth Derivatives/Margining experience and knowledge and client services skills to be based in their London office. Financial Services experience is essential, with a strong understanding of the trading lifecycle, as well as technical skills in Python and APIs. This … up of 2-3 days in the office. Salary ranges between £50K - £60K + Bonus + Full Benefits. You will responsible for full system implementation projects projects, project management, client on-boarding, optimisation, data analysis, scripting, derivatives and/or trading lifecycle understanding, etc. Please apply for immediate interview. CBSbutler is operating and advertising as an Employment Agency for More ❯
define project scope, objectives, and deliverables, while maintaining regular communication with customers throughout onboarding. Focus on specialized tasks and projects, taking responsibility for management without direct oversight. Research to client inquiries promptly and efficiently. Provide solutions to clients from both process and product perspective. Identify and resolve technical challenges, leveraging expertise to find solutions. Maintain a deep technical knowledge … individual expertise and hands-on work. Foster innovation, problem-solving, and technical excellence. Communicate proactively with clients, demonstrating a sense of ownership for all aspects of the project and client needs. Lead calls and tasks with a structured and influential approach. Communicate effectively with clients through meeting agendas, verbal discussions during meetings, and written follow-up communication regarding deliverables … problem-solving skills. Qualifications Education: High school diploma required. College degree and PMP certification preferred, or in pursuit of certification. Experience: 5 Years Project Manager experience required, specifically with client-facing projects. Industry experience preferred. High level experience in using HireRight Systems is desirable. Strong verbal and written communication skills appropriate for a business setting. Requirement: Willingness to travel More ❯
Job Title: Product Manager (CustomerOnboarding/KYC - Contract) Employment Type: Contract Location: London UK (Hybrid) About the role: We're seeking a Product Manager with a strong software development background , passionate about building world-class KYC and onboarding experiences for high-growth digital platforms. In this role, you'll own the strategy and delivery of … seamless, compliant onboarding flows, balancing regulatory requirements with an exceptional user experience. You'll work closely with engineering, UX, compliance and business stakeholders to define, prioritise, and deliver scalable solutions that accelerate customer activation. What you'll do: Own the end-to-end product lifecycle for KYC and onboarding features: discovery, roadmap, specifications, launch, and iteration. … features, hands-on with technical details and trade-offs. Integrate and manage 3rd-party KYC/ID verification platforms such as Onfido, Alloy, Jumio, or equivalent . Design onboarding journeys that minimise drop-off and increase activation rates, leveraging data to optimise flows. Ensure all workflows meet relevant regulatory compliance (GDPR, LGPD, local ID laws). Work with More ❯
will be working on is respected worldside and delivers research, advisory, training and insights to help marketers use creativity to drive growth. Your team will be responsible for onboarding new clients, updating them on new insights and research and ultimately ensuring that they gain the most amount of value out of their subscription/… membership. You/your team won't be upselling or cross-selling new opportunities, but you will be helping the account management team to identify those opportunities through your client knowledge. Requirements for this Head of Customer Success position 3+ years business intelligence experience Customer success experience Experience of mentoring or managing more junior staff Understanding of how a More ❯
Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success and satisfaction of our clients.Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the cybersecurity platform. Key responsibilities – Customer Experience Executive (Tech/SaaS) In this Customer Experience Executive role, you … will be: Onboarding new customers and ensuring a seamless implementation of the platform. Providing ongoing support to customers, addressing queries, and offering solutions through platform features to enhance their experience. Becoming an expert in the use of our platform to advise customers on best practices. Monitoring customer health and proactively addressing any potential issues or problems. Collaborating with More ❯
deploying scalable processes for large enterprise clients. You have commercial ownership experience including driving referrals, expansion and upsell opportunities. Some examples of what to expect: First Month: Join customeronboarding calls to develop a deep understanding of their fundamental motivations and needs/pain points, and translate this into the optimal roadmap of features. Join the team at … Anima, and enabling existing users to reach their full potential using the platform Next 6 months: Work closely with Head of Customer Success to develop and iterate our onboarding & success process, devising the playbooks and frameworks to maximise user delight and fanaticism. Source and filter user feedback & work with the engineering team to identify features that result in More ❯
motion. This role leads a cross-functional team that combines product, design, data, and engineering. You'll implement AI-powered experimentation, predictive models, and smart triggers to optimise onboarding, conversion, and expansion. It's about moving fast, scaling what works, and making every product interaction a revenue opportunity. You'll collaborate closely with Demand Gen, Product Marketing, Revenue … scale product-led growth loops, leveraging in-product usage, usage-based triggers, and referral mechanics to compound momentum. AI-Driven Optimisation: Leverage AI to run smarter experiments, personalise onboarding, identify expansion signals, and score user intent in real-time. Onboarding & Activation: Improve customer time-to-value and key activation metrics across segments, working cross-functionally to … Proven ability to lead cross-functional squads and drive commercial outcomes through the product Hands-on exposure to leveraging AI/ML for growth acceleration, such as dynamic onboarding, predictive scoring, and real-time segmentation Everyone is welcome at Paddle At Paddle, we're committed to removing invisible barriers, both for our customers and within our own teams. More ❯
our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management … Programme responsibility for Customer Journey Developers and Product Owners across the programme. Drive customer Adoption to interlock and enable Programme Outcomes. Advocate for utilisation of ISO Benefits in customeronboarding/product design/propositional enhancements and strategy in the wider MMM Goal and beyond. Relentless customer focus, considering the full E2E customer experience in the context of … commercial/revenue/customer lenses in decision making. Candidates with solid fundamentals of programme management such as resource management, driving a plan and financial management. Next steps This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click More ❯
Engineer to join a nimble, high-ownership team where experimentation, data, and continuous learning drive everything we do. You'll contribute to the development of seamless, high-performance customeronboarding and checkout experiences - critical touchpoints in our product journey. Youll also help design and maintain the end-to-end tracking and experimentation infrastructure that powers our marketing and … quality. This is an office based role, located in Euston London. We operate Monday to Friday, 9am to 6pm. WHAT YOULL WORK ON: Development of the customer-facing onboarding journey. Working with a tech-stack including:React,GraphQL,Typescript,Vercel Setting up and driving regular experimentation, advocating for A/B testing and data-driven decision making Continuous … StackAdapt, etc. Working with the Marketing team to configure custom conversion events and integrations for advanced campaign performance measurement. Maintain and continuously improve our tracking architecture across the onboarding journey Able to investigate and resolve tracking discrepancies between ad platforms, analytics tools (e.g. GA4) Work closely with our Growth, Creative, and Product teams to support A/B More ❯
Engineer to join a nimble, high-ownership team where experimentation, data, and continuous learning drive everything we do. You'll contribute to the development of seamless, high-performance customeronboarding and checkout experiences - critical touchpoints in our product journey. You'll also help design and maintain the end-to-end tracking and experimentation infrastructure that powers our marketing … This is an office based role, located in Euston London. We operate Monday to Friday, 9am to 6pm. WHAT YOU'LL WORK ON: Development of the customer-facing onboarding journey. Working with a tech-stack including:React,GraphQL,Typescript,Vercel Setting up and driving regular experimentation, advocating for A/B testing and data-driven decision making Continuous … StackAdapt, etc. Working with the Marketing team to configure custom conversion events and integrations for advanced campaign performance measurement. Maintain and continuously improve our tracking architecture across the onboarding journey Able to investigate and resolve tracking discrepancies between ad platforms, analytics tools (e.g. GA4) Work closely with our Growth, Creative, and Product teams to support A/B More ❯
Senior Compliance Manager - FTC (6 months) Let's transform banking forever ClearBank is built on the belief that banking infrastructure shouldn't slow down progress. Quite the opposite. Speed it up and that's when you unlock potential. When you More ❯
into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including … the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management/Client Service/Account Management/Technical Account Management/Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record … clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients More ❯
write clear and concise tools for our clients, such as user manuals, demos, tutorials and FAQ's. Give remote training sessions to customers. Provide administrative support to the CustomerOnboarding Managers by transferring and importing client data into our system, such as their customer base, rate cards, fleet information, etc. Your profile: You're customer oriented and More ❯
work on site five days per week. You will provide leadership and guidance to the Technical & Sales Support teams along with providing general administrative support ranging from contract administration, client management support and accounts support. You will also be responsible for producing weekly reports for management. Main Duties and Responsibilities: Managing the Technical and Sales support function including domestic … manner. You will be pivotal in promoting CRM (Sugar) contract management support and supporting the TSS team; the primary focus is to assist in any revisions required to existing client feeds. Ongoing, this may involve the introduction of new content via WCA releases or additional client requirements. Providing support to administer WCA restructure releases to the in-house … WCA/WFI and to include any product amendments and new clients. Managing the ASAF Automated feed sample system and ensuring new product additions are added and documented. Maintaining client records in CRM system. Conducting pre and post sales training on services via the web portal. Participating in team projects and effectively managing individual projects around improving the efficiency More ❯
work on site five days per week. You will provide leadership and guidance to the Technical & Sales Support teams along with providing general administrative support ranging from contract administration, client management support and accounts support. You will also be responsible for producing weekly reports for management. Main Duties and Responsibilities: Managing the Technical and Sales support function including domestic … manner. You will be pivotal in promoting CRM (Sugar) contract management support and supporting the TSS team; the primary focus is to assist in any revisions required to existing client feeds. Ongoing, this may involve the introduction of new content via WCA releases or additional client requirements. Providing support to administer WCA restructure releases to the in-house … WCA/WFI and to include any product amendments and new clients. Managing the ASAF Automated feed sample system and ensuring new product additions are added and documented. Maintaining client records in CRM system. Conducting pre and post sales training on services via the web portal. Participating in team projects and effectively managing individual projects around improving the efficiency More ❯
/exit, sub-outsourcing, data access and ownership). Monitor regulatory change and coordinate implementation across the group. Design and implement the group-wide vendor management framework, covering onboarding, performance tracking, risk monitoring, and offboarding. Drive adoption of standardised processes, workflows and tooling to enable visibility, consistency and risk control across jurisdictions. Coordinate vendor risk scoring, SLA metrics … auditors and regulators regarding outsourcing practices. Implement and operate dashboards, registers, and reporting tools to ensure real-time oversight of vendors. Ensure alignment with BVNK's risk appetite, onboarding policies, and customer experience standards. Define, monitor, and enforce SLAs and KPIs, including turnaround times, onboarding quality, false positive rates, and capacity targets. Lead regular performance reviews … adherence, and capacity planning. Maintain a clear audit trail of decisions, escalations, vendor communications, and corrective actions - to support both internal assurance and external regulatory engagement. Support vendor onboarding forecasts and workforce planning, ensuring vendors can scale to meet expected business demand. Lead the preparation of board-level outsourcing updates and support broader operational resilience reporting. Respond to More ❯
Harrow On The Hill, Harrow, Middlesex, England, United Kingdom
Additional Resources Ltd
supporting a wide array of sectors with a focus on quality, efficiency, and long-term relationships. As an Account Manager reporting to Sales Manager, you will be overseeing key client accounts while managing vendor relationships and coordinating the full sales cycle from enquiry to resolution. This role offers … a basic salary £40,000 & OTE £75,000 and benefits. You will be responsible for: Handling quotes, bid submissions, and order backlogs with regular structured updates Leading on customeronboarding and ensuring smooth escalation handling Collaborating with internal departments to support customer expectations and account development Supporting order processing and contributing to weekly planning sessions Actively participating in … Account Manager (Reseller), Technical Internal Sales Representative or in a similar role. At least 5 years experience in in the IT Reselling industry (not Distribution). Have pre-established client base that can be actively brought into the role. Excellent communication and negotiation skills. Strong organisational and time management abilities. Skilled in Microsoft Office and modern productivity tools. Apply More ❯
leading, emerging tech and innovation company. With exciting new products, services and technology, they are looking for a results orientated, hungry, ambitious and successful B2B salesperson to grow their client base and uncover new opportunities and key sectors This is an exciting opportunity for a sales professional who is passionate about technology, energized by challenge, and eager to make … marketing team to undertake campaigns and reach prospectiveclients Identify opportunities to grow business with new and existingclients Keep the company CRM updated to ensure accurate forecasts and to track client accountmetrics in collaboration with the Sales Director and the wider sales and marketing team Ability to flourish with minimal guidance, be proactive, and handleuncertainty Ability to travel For this More ❯
Warning! Vacancy not published Company Description Location: London Contract: Permanent, 40 hours Mon-Fri Salary: Up to £60k About M247 We're so proud of the people and team at M247; our success and growth are a real joint effort. More ❯
Wembley, London, United Kingdom Hybrid / WFH Options
QBS Software Ltd
Account Executive We require a passionate, energetic, and motivated Account Executive who thrives within a lively sales environment and wishes to develop their sales career further within the IT sector. If you're looking to make the most of your More ❯
Chartered Institute of Procurement and Supply (CIPS)
Job Description We're looking for an entrepreneurial eCommerce Manager to drive the commercial success of our Marketplace and EMEA channels. This role is ideal for someone with a proven track record in eCommerce who thrives in a fast-paced More ❯
Head of Product (advanced analytics & machine learning) Head of Product (advanced analytics & machine learning) Head of Product (advanced analytics & machine learning) Wyatt Partners are working with the CEO of a privately funded FinTech company, to hire a Head of Product. More ❯
the second Customer Success team member and help the business build a best-in-class customer retention! Reporting into the Head of Customer Success, you'll focus on onboarding, adoption, renewals, and upsells - driving both customer outcomes and commercial growth. You'll be responsible for delivering a high-impact post-sales experience from onboarding and training … big enterprise accounts. You'll typically own around 60 accounts - but the level of involvement varies a lot depending on their size and needs. Lead smooth, high-quality onboarding for new customers: setting them up for long-term success. Provide ongoing training and guidance: to ensure customers achieve measurable outcomes with Vitrue. Run data-driven business reviews with … AI tools - they'll increasingly play a role in how we support clients. Comfortable in a full 360 role: you're comfortable owning customer relationships end-to-end - onboarding, support, QBRs, and renewals for customers all the way from SME to Enterprise. Commercial mindset: You're commercially aware and happy negotiating renewals and upsell opportunities, comfortable using tools More ❯
