1 to 25 of 114 Customer Engagement Jobs in London

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics 365 Customer Engagement (D365CE) Senior Analyst Programmer is a member of … our client's Microsoft Business Solutions' customer delivery team of D365CE centred solutions. The developer will assist in delivering the technical implementation and design of D365CE solutions. They will be working with both onshore and offshore development teams. The developer will also be involved in the development of integration solutions between D365CE and various third-party legacy systems for … Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements A University graduate with relevant degree within a computing or business discipline A Microsoft Dynamics 365 Customer Engagement Certification Overall, more than 5 years' experience working with Microsoft Dynamics Customer Engagement/CRM Online 2015, 2016 or 365 and/or .Net Technology More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics 365 Customer Engagement (D365CE) Analyst Programmer is a member of our … client's Microsoft Business Solutions' customer delivery team of D365CE centred solutions. The developer will assist in delivering the technical implementation and design of D365CE solutions. They will be working with both onshore and offshore development teams. The developer will also be involved in the development of integration solutions between D365CE and various third-party legacy systems for their … +1 Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements A University graduate with relevant degree within a computing or business discipline A Microsoft Dynamics Customer Engagement Certification (2015, 2016 or 365) Minimum 3 years' experience working with Microsoft Dynamics Customer Engagement/CRM Online 2015, 2016 or 365 Minimum 3 years More ❯

Solution Architect - Microsoft Dynamics 365 (Customer Engagement & Contact Centre/Omnichannel) Location: Hybrid (blend of office, client site, and home working) Clearance Requirement: Must be eligible for Security Check (SC) clearance - applicants must have resided continuously in the UK for the past 5 years About the Role Our client, a leading global technology and digital transformation consultancy, is … seeking a Dynamics 365 Solution Architect with strong experience in Customer Engagement (CE) and either Contact Centre or Omnichannel solutions. This is an excellent opportunity to join a well-established Microsoft practice that delivers complex, large-scale transformation programmes across a range of industries - including Retail, Utilities, Manufacturing, Transport, and Health. As a Solution Architect, you will play … a pivotal role in shaping, defining, and delivering enterprise-grade Dynamics 365 solutions. You'll be involved throughout the full project lifecycle - from early client engagement and presales through to design, delivery, and go-live - ensuring that every solution is secure, scalable, and fit for purpose. Key Responsibilities Lead the design of end-to-end Dynamics 365 CE and More ❯

Customer Data Architect – Associate Manager London, Manchester (or other UK location) Associate Manager (CL8) Practice: Song Data & AI We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel … of life through the unlimited potential of imagination, technology and intelligence. Visit us at: https://gb-en/about/accenture-song-index Role Overview: As a Customer Data Architect – Associate Manager, you will help design and implement scalable, secure, and high-performing customer data architectures. You will work with cross-functional teams to define data … strategies, architect solutions, and enable data readiness for AI, analytics, and customer engagement platforms. This role sits within Accenture’s Data & AI practice, delivering end-to-end solutions from data strategy to core engineering. Key Responsibilities Architect modern customer data platforms and integration pipelines across structured and unstructured sources. Translate business requirements into scalable data solutions aligned More ❯

that have more than 1 location. As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately … customer retention. What You'll Do Book Management Drive NRR through strategic account planning and proactive customer engagement Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy … s customer journey Commercial Sales Identify and execute upsell and cross-sell opportunities within your given book of business Drive activations of more users/doctors within a practice Drive sales of additional scanners within a practice Drive expansion through selling into additional practice locations Client Relationship Management Build and maintain strong, long-lasting relationships with doctors at key More ❯

team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Manager of Customer Success at Anthropic, you'll be our first EMEA front-line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API … and Claude Code. You'll directly coach and develop a team of 5-8 CSMs while maintaining strategic oversight of high-impact customer engagements. This role demands exceptional people leadership combined with deep product knowledge and customer success acumen to guide your team in maximizing customer value, driving consumption, and expanding our footprint across enterprise accounts. You … in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization. Responsibilities: Directly manage and develop a team of 5-8 Customer Success Managers supporting strategic enterprise accounts across all Anthropic products (API, , Claude Code) Coach team members on customer success best practices, including change management and adoption strategies, value More ❯

and succeed. Job Title The Global Managing Partner (MP) Global Account Chief Expert is the worldwide General Manager and Executive Sponsor accountable for leading the end to end strategic customer engagement of a Platinum account, the top tier in the Strategic Customer segment. In this role, the Managing Partner leads the overall strategic and sustainable engagement with the customer and ecosystem, proactively driving initiatives that increase the customer's commitment to and investment in joint business innovation, accelerating innovation adoption and business impact. This results in growth in share of wallet, total revenues across SW, Services and Cloud, and reference ability. The Managing Partner develops the business and digital transformation strategy, leads the … vision for the global account team, and embraces and models the best practices of Strategic Customer Engagement (SCE), including orchestrating multi year jointly committed road maps enabled by the four panel model, an annual account plan, and joint governance created and executed by the Managing Partner and the customer's named SAP Executive Sponsor. The Managing Partner More ❯

feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management—preferably within Cyber Security. This role is … crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. Requirements A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service lifecycle … promoting growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities: Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services provided More ❯

Senior Customer Analyst - Loyalty Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst focused on loyalty and customer engagement to join a leading global online marketplace. This strategic role uses data and analytics to shape loyalty initiatives that drive … retention, repeat behaviour, and long-term customer value. What You'll Do: Analyse customer behaviour across loyalty programmes to identify opportunities for engagement and retention. Build and manage the Single Customer View (SCV) to unify customer data and enable personalised experiences. Recommend improvements to loyalty propositions, including tiers, rewards, and experience enhancements. Partner with marketing … data, and global teams to deliver and measure loyalty initiatives. Use advanced analytics and storytelling to influence loyalty strategy and maximise customer lifetime value. Example Projects: Redesign loyalty programmes to increase engagement and repeat purchases. Develop SCV integrating purchase, engagement, and loyalty data. Model customer value to understand the impact of loyalty participation. Benchmark competitor loyalty More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics CE & Power Platform Senior Technical Architect is a core team member of our … client's customer delivery of Microsoft Dynamics 365 centred solutions. The STA will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CE & Power Platform solutions working with both onshore and offshore development teams. The position may require business travel. Job Location: Silema, Malta Work Type: Hybrid … and proven experience in developing solutions that involve Power Platform (including Power Apps like Canvas, Model driven etc., Power Automate, Power BI etc.); Strong understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service; Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc. More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics CE Technical Architect is a core team member of our client's customer … in developing solutions that involve Power Platform (including Power Apps like Canvas, Model driven, Power Automate, Power BI, Power Pages, etc.) Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service & Field Services; Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc.; Good understand of … client presentations; Proactively skilling up on new versions and technology stack to be future ready; Work on the creation of Dynamics 365 solutions and industry templates; Meet and exceed customer expectations of business knowledge, skills and behaviour; Be a trusted advisor for our clients and help to provide solutions which can be upgrade ready; Proactively identify business/project More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms CE Consultant is a core team member of our client's … customer delivery of Microsoft Dynamics 365 centred solutions. The Consultant will be involved in the business processes and solution design and will be hands on configuring and customizing the implementation of Dynamics Power Platforms solutions working with both onshore and offshore development teams. Job Location: Silema, Malta Work Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 … Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and being able to leverage it to create powerful solutions (PowerApps, Power BI, Dataverse , Azure, Office 365) and working in fast paced Agile environments. Willingness to develop your knowledge of More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms & CE Consultant is a core team member of our client's … customer delivery of Microsoft Dynamics 365 centred solutions. The Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics Power Platforms solutions working with both onshore and offshore development teams. Job Location: Silema, Malta Work Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 … Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365) and working in fast paced Agile environments Willingness to develop your knowledge More ❯

comfortable taking ownership of their work, with a collaborative mindset and a natural ability to build trust across teams. You should have a solid understanding of MarTech tools, including Customer Data Platforms (CDPs) and Customer Engagement Platforms (CEPs), and how these systems support data-driven marketing, personalization, and cross-channel orchestration. Testing and quality assurance responsibilities: Implementation … player who will share knowledge You have 2–3 years of experience working as a developer within the MarTech space, where you've been directly involved in implementing a Customer Engagement Platform (CEP) or Customer Data Platform (CDP). More ❯

are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Customer Success Manager, EMEA to join our growing Customer Success team in EMEA. This role will be based in the Greater London area on a remote basis with a … Clio. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers' businesses. What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive … impact on our customers' businesses. As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business goals. You're an experienced relationship builder, customer advocate and have well developed skills in executing the day-to-day requirements of a CSM. If More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect … architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to the firm's customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm. Job … other team members and help in reducing skills gaps Identify opportunities and work for industry specific Solution Offerings that will be market differentiator for our client Meet and exceed customer expectations on business knowledge, skills and behaviour. Identify business/project risk and mitigate or communicate as necessary. Ensure progress updates are communicated to relevant parties both formally and More ❯

an experienced Senior CCaaS Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and … colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone or Genesys. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and … clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs More ❯

x3 D365 CE Testers needed! Ideally worked in housing.I'm looking for experienced D365 Customer Engagement (CE) Testers to join this project and play a key role in User Acceptance Testing (UAT) for a major housing occupancy solution. You’ll be working closely with stakeholders to validate business processes, ensure system functionality aligns with user needs, and help … resolution.- Ensure testing aligns with business requirements and occupancy-related use cases.- Support go-live readiness and post-implementation validation.Essential Skills & Experience:- Proven experience in testing Dynamics 365 CE (Customer Engagement).- Strong background in UAT testing, ideally within housing or occupancy domains.- Ability to write clear test scripts and scenarios based on business requirements.- Excellent communication and … stakeholder engagement skills.- Familiarity with tools like Azure DevOps, Test Manager, or similar.Further details - Inside IR35- 100% remote - Rate negotiable Desirable:Experience in housing, property, or facilities management systems.If you're interested in applying for this contract role send your CV to More ❯

available Immediate requirement - strong leadership skills We are seeking for an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science Develop and implement predictive models to understand … drivers of customer behaviour, including purchase patterns, customer lifetime events and sentiment analysis Create sophisticated customer segmentation using behavioural, transactional, and demographic data Design and build predictive models to enhance personalized customer experiences across all channels Collaborate on design of test & learn methods to measure CRM initiatives' effectiveness Monitor and optimize model performance through continuous improvement … into clear, actionable insights Create compelling data visualizations to effectively communicate patterns and insights Partner with cross-functional teams to enhance CRM strategies Provide data-driven recommendations to improve customer engagement metrics Skills ? Relevant experience in Customer Marketing Data Science including applied statistics and machine learning techniques (supervised and unsupervised learning, natural language processing, Bayesian statistics, time More ❯

intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes. The Role We are seeking an ambitious and passionate individual to join our Dynamics 365 Customer Engagement (CE) team, to strengthen our delivery capability in enterprise solutions. The ideal candidate will possess a strong background in implementing and customising a number of the Dynamics … hours between home, client visits, and the office, depending on the requirement at the time. Essential Expertise: Strong experience in implementing and customising Dynamics 365 CE solutions in Sales, Customer Service, Customer Journeys (Marketing) and Field Service Continuous development of skills within Dynamics 365 CE and the Power Platform Proven ability to design and deliver client-centric solutions … the technology stack Confident execution of client-facing activities, such as workshop delivery, solution playbacks, and UAT reviews Solution validation inside and outside of Dynamics 365 CE, challenging the customer and being able to identify when other alternatives may be more suitable, such as a custom Power App Strong communication skills, with the ability to convey technical information to More ❯

helping organisations unlock the full potential of Dynamics 365 and the Power Platform through expert customisation, integration, and solution delivery. Key Responsibilities: Strong hands-on experience extending Dynamics 365 Customer Engagement in Sales, Customer Service, Marketing (Customer Journeys), or Field Service Proven ability to build C# plugins and JavaScript customisation's for advanced logic and user More ❯

helping organisations unlock the full potential of Dynamics 365 and the Power Platform through expert customisation, integration, and solution delivery. Key Responsibilities: Strong hands-on experience extending Dynamics 365 Customer Engagement in Sales, Customer Service, Marketing (Customer Journeys), or Field Service Proven ability to build C# plugins and JavaScript customisation's for advanced logic and user More ❯

Please note: we are looking for candidates that are happy to come into our London office 3 times per week. Face to face client engagement will be an important part of the role which will require regular travel. About Skin Analytics Skin Analytics is an award-winning, health tech company that works with dermatology teams to deploy world-leading … our direct-to-consumer services that support patients, and to our health insurance partnerships that deliver world-class skin health services. You will act as the voice of the customer, translating deep customer and market insight into commercial strategies, value propositions, and market execution. Reporting to the Head of Marketing, you'll work closely with a number of … business development, account management and marketing), product, clinical and operations. You'll present ideas and rationale confidently, manage senior stakeholders, and deliver marketing programmes that directly impact growth. Responsibilities Customer & Market Insight Act as the expert on our customers and markets, building segment intelligence across our D2C and services portfolio. Lead customer research and insights programmes (qualitative and More ❯

The Manager Renewals Operations is responsible for the entire process of executing on customer renewals. In this role, you will own the end-to-end renewal lifecycle of data center services contracts across a designated portfolio of markets in EMEA. You will collaborate with internal technical, commercial, sales and legal stakeholders and manage customer-facing communication and negotiation … to ensure smooth, timely, and customer-aligned contract renewals - driving retention, revenue predictability, and customer satisfaction. What you'll do Lead-to-Contract & System Administration Actively manage the assigned renewals pipeline for the assigned Portfolio using Salesforce and CPQ tools, including: Fixed-expiry (non-auto-renewing) contracts Customer-initiated renewals on an ad hoc basis Internal renewal … commercial approval workflows in line with Commercial Framework under the FAP Prepare and issue contractual documentation in collaboration with legal Maintain accurate, complete, and up-to-date contract and customer data within internal systems Escalate system challenges and errors where needed Customer Engagement & Negotiations Lead direct engagement with customers to discuss renewal terms, service and product More ❯

As a Customer Engineer, you will be a key player in driving our customers' success by translating their business needs into innovative and effective technical solutions. You will partner with sales teams to understand customer challenges, design and present compelling solutions, and guide customers through the implementation and adoption of our products and services, with a focus on … Cloud. This role requires a blend of technical depth, business acumen, and strong communication skills, with a specialization in applying Generative AI technologies to solve complex business problems. A Customer Engineer needs a blend of strong technical skills in cloud-native technologies, including AI/ML, and excellent communication and problem-solving abilities to assist customers with their cloud … workloads. Database Management: Experience with SQL and NoSQL databases, including database solutions for AI/ML applications (e.g.,vector databases). Experience with enterprise architecture frameworks and methodologies. Responsibilities: Customer Engagement: Partner with sales teams to identify and qualify business opportunities and understand key customer technical objections, with a focus on Generative AI opportunities. Develop strategies to More ❯