1 to 25 of 361 Customer Engagement Jobs in London

the landscape of personalised education across the UK. As a CRM Executive/Senior CRM Executive, you will play a crucial role in our customer relationship strategies, focusing on implementing and optimising customer engagement campaigns through our Braze platform. This position is central to driving customer retention, engagement, and growth - ultimately influencing the way UK families access quality educational support. Key Responsibilities Campaign Execution and Optimisation: Implement and optimise CRM campaigns covering the entire customer lifecycle, from acquisition through to retention, ensuring high levels of engagement and conversion. Braze Platform Mastery: Utilise … automation capabilities. Data-Driven Personalisation: Develop and execute data-driven segmentation and personalised communication flows. Employ Braze to tailor communications that resonate with distinct customer segments. Collaboration for Optimised User Experiences: Work closely with the Growth, Marketing, Data, and Product teams to refine and optimise user experiences, contributing to More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

Sales Administration and Customer Engagement Maternity cover We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation. An initial 9 month contract is on offer however there is the possibility … track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach … member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts. Key Responsibilities Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer More ❯

Sales Administration and Customer Engagement Maternity cover We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation. An initial 9 month contract is on offer however there is the possibility … track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach … member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts. Key Responsibilities Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer More ❯

Sales Administration and Customer Engagement Maternity cover We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation. An initial 9 month contract is on offer however there is the possibility … track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach … member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts. Key Responsibilities Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate … will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯

programmes, ensuring the integration and success of the overall solution, and lead multi-disciplinary project delivery teams. Utilise extensive knowledge across the Dynamics 365 Customer Engagement suite, including Sales, Customer Service, and Marketing, to deliver tailored and impactful business solutions. Lead the configuration and customisation of Dynamics … and estimation to project management and delivery. Hands-on leadership style with a proactive and solution-focused mindset. Deep technical expertise in: Dynamics 365 Customer Engagement Dynamics 365 for Sales Dynamics 365 for Customer Service Dynamics 365 for Marketing Power Platform (Power Automate, Power Apps, Power Pages More ❯

for leading and owning Net New Sales of Salesforce SaaS cloud solutions via Zensar services. This role involves developing strategic sales plans, building strong customer relationships, and achieving revenue targets. K ey Responsibilities: Sales Leadership : Lead and own sales pipeline for Salesforce Cloud services to achieve sales targets and … grow Zensar’s Salesforce SaaS cloud market share. Strategic Planning : Develop and implement effective sales strategies to drive business growth and meet revenue objectives. Customer Engagement : Build and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. Pipeline Management : Oversee the sales pipeline … to ensure accurate forecasting and effective management of sales opportunities. Collaboration : Work closely with other departments, including marketing, product development, and customer support, to ensure a cohesive approach to customer engagement and satisfaction. Market Analysis : Stay informed about industry trends, competitive landscape, and emerging technologies to identify More ❯

for leading and owning Net New Sales of Salesforce SaaS cloud solutions via Zensar services. This role involves developing strategic sales plans, building strong customer relationships, and achieving revenue targets. K ey Responsibilities: Sales Leadership : Lead and own sales pipeline for Salesforce Cloud services to achieve sales targets and … grow Zensar’s Salesforce SaaS cloud market share. Strategic Planning : Develop and implement effective sales strategies to drive business growth and meet revenue objectives. Customer Engagement : Build and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. Pipeline Management : Oversee the sales pipeline … to ensure accurate forecasting and effective management of sales opportunities. Collaboration : Work closely with other departments, including marketing, product development, and customer support, to ensure a cohesive approach to customer engagement and satisfaction. Market Analysis : Stay informed about industry trends, competitive landscape, and emerging technologies to identify More ❯

cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects: Account & Customer Relationship Management: Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with … the customer. Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets. Gain a comprehensive understanding of each customer's technology landscape, strategic goals, and competitive environment. Demand Generation, Pipeline, and Opportunity Management: Maintain pipeline management, ensuring a healthy and advancing sales funnel. … to drive demand and manage opportunities. Utilize SAP's comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs. Sales Excellence: Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts. Orchestrate and deploy appropriate More ❯

cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects: Account & Customer Relationship Management: Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with … the customer. Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets. Gain a comprehensive understanding of each customer's technology landscape, strategic goals, and competitive environment. Demand Generation, Pipeline, and Opportunity Management: Maintain pipeline management, ensuring a healthy and advancing sales funnel. … to drive demand and manage opportunities. Utilize SAP's comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs. Sales Excellence: Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts. Orchestrate and deploy appropriate More ❯

Dynamics Engineer (Business Central) you will help deliver RSSBs vision of becoming a fully digital organisation by developing and configuring our Microsoft Dynamics D365 Customer Engagement & Business Central systems. You will devise and champion solutions which make these systems and processes easy to use, and ensure they deliver … Coach other engineers in the team on the Microsoft Dynamics 365 development lifecycle and technical capabilities. Qualifications/Experience Essential Experience of Dynamics 365 Customer Engagement and Business Central capabilities and architecture. Experience supporting an organisation implement and embed ERP solutions. Experience of the Microsoft Power Platform, including … goals and outcomes. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively within More ❯

Dynamics Engineer (Business Central) you will help deliver RSSBs vision of becoming a fully digital organisation by developing and configuring our Microsoft Dynamics D365 Customer Engagement & Business Central systems. You will devise and champion solutions which make these systems and processes easy to use, and ensure they deliver … Coach other engineers in the team on the Microsoft Dynamics 365 development lifecycle and technical capabilities. Qualifications/Experience Essential Experience of Dynamics 365 Customer Engagement and Business Central capabilities and architecture. Experience supporting an organisation implement and embed ERP solutions. Experience of the Microsoft Power Platform, including … goals and outcomes. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively within More ❯

delivery of implementations) across the region as well as handling migrations and system upgrades, ensuring seamless delivery, high standards of quality, and alignment with customer expectations. Collaborate with the Project Management Office (PMO) and internal teams to allocate resources effectively, ensuring high-quality project execution for SaaS implementations. Guide … and manage partner resources on projects, ensuring adherence to performance standards and operational excellence. Customer Engagement & Risk Management Serve as the primary escalation point for regional customer concerns, identifying and mitigating project risks quickly. Foster proactive customer engagement strategies to enhance client satisfaction and build … ensuring projects meet financial and delivery targets. Cross-Functional Alignment & Continuous Improvement Facilitate communication between Product, Sales, and Delivery teams to ensure alignment between customer commitments, product roadmaps, and delivery schedules. Champion a culture of continuous improvement, refining delivery frameworks, governance models, and cross-functional collaboration with Cloud IT More ❯

that is redefining how businesses and consumers connect through digital payment solutions. Their mission is to drive transformative change by creating bold, instant, and customer-centric solutions where money is always in motion. With a strong focus on innovation, customer experience, and operational excellence, they offer a unique … market , and bringing bold, creative ideas to life. This is a unique opportunity to shape next-generation loyalty programs and payment features that drive customer engagement, differentiate the brand, and open up new revenue streams. The Role: As a Product Owner, you’ll lead the discovery and development … payment experiences. Working closely with marketing, design, and technical teams, you will gather insights, identify market opportunities, and create products that not only meet customer demands but also set new standards across the industry. You’ll be at the heart of strategic decision-making, responsible for finding untapped opportunities More ❯

Join Marcura as Senior Manager, Customer Success (EMEA) – A Remote-First Opportunity with Flexible Work Culture About Us Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize digital processes within the global shipping industry. We achieve this by putting our customers … for talented individuals who are as committed to excellence as we are to join us in this exciting journey. About the Role: Senior Manager, Customer Success (EMEA) Your Day-to-Day Will Involve: We are ShipServ, a forward-thinking B2B software scale-up dedicated to fostering trust within the … professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a More ❯

Join Marcura as Senior Manager, Customer Success (EMEA) – A Remote-First Opportunity with Flexible Work Culture About Us Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize digital processes within the global shipping industry. We achieve this by putting our customers … for talented individuals who are as committed to excellence as we are to join us in this exciting journey. About the Role: Senior Manager, Customer Success (EMEA) Your Day-to-Day Will Involve: We are ShipServ, a forward-thinking B2B software scale-up dedicated to fostering trust within the … professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a More ❯

ensuring seamless execution Key responsibilities: Actively participate in the blueprinting sessions to understand the business requirements Lead the technical solution delivery of Dynamics 365 Customer Engagement Fit/Gap Analysis – identify technical solution for gaps Create detailed technical architecture and design documents for customizations, integrations and data migration … knowledge/experience: (Up to 10, Avoid repetition) Excellent documentation and articulation skills Very high Proficiency in Technical and deployment architecture of Dynamics 365 Customer Engagement Very high proficiency in Dynamics 365 CE Configuration and Customization Good Proficiency in Solution architecture and design concepts Good Proficiency in overall … system integrations using Azure integration platform Proficiency in reports development using Power BI, SSRS Good understanding of functional modules such as Sales, Marketing and Customer Service Strong communication skills Ability to work independently Knowledge of SSIS and integration Knowledge of Azure services like Logic Apps and Azure Functions Ability More ❯

Join Marcura as Senior Manager, Customer Success (EMEA) – A Remote-First Opportunity with Flexible Work Culture About Us Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize digital processes within the global shipping industry. We achieve this by putting our customers … for talented individuals who are as committed to excellence as we are to join us in this exciting journey. About the Role: Senior Manager, Customer Success (EMEA) Your Day-to-Day Will Involve: We are ShipServ, a forward-thinking B2B software scale-up dedicated to fostering trust within the … professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a More ❯

Job Title: Engagement Analyst Contract: 6 Months Location: London Area (2 days per week in office) Engagement Analyst, Partnerships and Technology Delivery The Syndication Engagement Analyst will be responsible for supporting our engagement function, ensuring the success and satisfaction of third-party partners while driving execution … on priority deliverables across the engagement team. Your primary objective will be to support the execution of our engagement strategy with our third-party partners. A successful engagement analyst will collaborate across functions to support delivery of partner facing materials including reports, ways of working and process … develop and execute on solutions that meet clients’ needs and objectives Facilitate team standups to ensure momentum on in-progress workstreams Analyze cross functional engagement touchpoints to identify optimization opportunities and increase collaboration Collaborate with internal teams and syndication partners to prepare reports to track progress across engagement More ❯