1 to 25 of 113 Customer Insight Jobs in London

Senior Customer Analytics & AI Transformation Manager Lead AI-Powered Customer Transformation We're partnering with an ambitious, customer-focused organisation investing heavily in AI, automation, customer analytics, and digital transformation across its customer operations function. This is a unique opportunity to play a key role … transforming a large-scale contact centre environment through the adoption of Conversational AI, chatbots, speech analytics, sentiment analysis, customer insight, and intelligent automation. The Role Working across Customer Operations, Technology, Product, and Data teams, you'll help shape and deliver an AI-first customer experience strategy ...

online and offline channels on each other and developing and implementing innovative strategies for improvement and growth Analysing online user behaviour, conversion data and customer journeys, funnel analysis and multi- channel attribution Performing ROI analysis to evaluate efficiency and effectiveness of different marketing campaigns Performing ad-hoc analytics … influencing conversion optimisation strategies with solid analytical data Key outputs: Design and implementation of Marketing analytics framework Ad hoc bespoke queries on product and customer insight Actionable customer insight – in particular building on the quant insights this position will drive by collaborating with ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

have an amazing team of 25,200 people in 32 countries. Job Description 12 month maternity cover We are looking for a commercially focused Customer Insights and Performance Manager on a 12 month fixed term basis , to lead performance strategy, forecasting, prioritisation, and optimisation across Customer Marketing activity … high-impact role with strong exposure to senior stakeholders, offering the opportunity to shape decision-making, influence strategic direction, and drive measurable improvements in customer engagement and business performance. Your role will combine strategic ownership with hands-on delivery. You will be responsible for translating performance data into clear ...

lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure.About the RoleWe are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels … . This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen ...

community. Please do not contact the recruiter directly. Why Join frog Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing … future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united ...

About the Role We are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. This role is responsible for driving customer adoption, retention, renewal readiness, and long‐term value … trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra ...

Looking for a Design Director (Head of UI) to join a well established experience design agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. The client A well established experience design agency … that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. They help huge brands like Adidas, North Face and Timbaland to understand the unmet needs of their customers and transform the way they meet ...

ensuring they continue to deliver value, stability and clarity for customers and internal teams. You will work closely with engineering, design, research, commercial, customer success and senior stakeholders to define priorities, manage dependencies and support effective delivery. This is not a pure project management role; we are looking … someone who can take ownership of product outcomes, balance customer value with technical and commercial considerations, and bring structure to complex product environments. The Role As Product Manager, you will be responsible for developing and maintaining a clear understanding of customer needs, business goals and product priorities. ...

Salary: £100K - £120K + bonus Location: London (Hybrid) At Data Idols, we are working with a UK retail brand that is investing heavily in customer data, personalisation, and AI to transform how it engages with millions of customers. Data and machine learning are at the heart of their strategy … driving more relevant customer experiences, personalised marketing, and customer-centric decision-making across the business. They are looking for a Data Science Manager to lead a high-performing team of Data Scientists focused on delivering measurable customer and commercial impact. This is a highly visible leadership role ...

passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across … Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into ...

leadership team, influence company‐wide priorities, and lead a growing product organisation that partners deeply with Engineering, Operations, Sales, and Customer Success. Responsibilities Set the Vision Define and communicate a compelling product vision and strategy aligned to DOCOsoft’s growth goals and customer needs. Translate Business Objectives Translate … term value and scalability. Lead the Team Build, mentor, and inspire a high‐performing Product Management team. Foster a culture of accountability, curiosity, and customer empathy. Embed best‐practice product discovery, prioritisation, and agile execution. Deliver Outstanding Products Oversee the end‐to‐end product lifecycle, from insight ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle marketing … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business ...

strategic consulting partners and selected software and workflow partners. Your focus is not building integrations; it is turning partner relationships into real pipeline, stronger customer accounts, and repeatable growth motions. You will own two partner groups: strategic consulting partners, where the goal is co-sell and account expansion … plans, drive commercial activation, and help partners position and sell Optiml with confidence. This is a highly commercial, cross‐functional role sitting between Delivery & Customer Success, Sales, Product, and Marketing — feeding partner and customer insight back into the business so the partner motion keeps improving. Tasks Your ...

digital commerce environment. This is a contingent role for someone who can operate at pace, bring structure to ambiguity, and turn data, customer insight, commercial performance, and analytical recommendations into clear business decisions. It is a hands-on, data-heavy role, not a coordination role. The role sits … working with incomplete information, challenging assumptions constructively, and producing high-quality recommendations quickly. What You Will Do Support commercial pricing decisions by analyzing performance, customer behavior, commercial trends, pricing recommendations, and business impact. Analyze e-commerce performance drivers such as conversion, traffic, customer segments, product or category ...

define points of differentiation for B2B propositions such as TV, fixed connectivity and voice. What youll do Proposition strategy & ideation develop new propositions using customer, competitor and market insight, defining target segments, pricing and routes to market. Commercial case & sizing quantify market opportunity (volume, revenue, profit) and build … lead GTM plans and briefs, partnering with Marketing, Product and Programme teams to successfully launch propositions. Performance management & optimisation track in-life performance, using insight to drive enhancements and ensure delivery of business and customer outcomes. Stakeholder & governance management maintain claims matrix and build strong cross-functional relationships ...

Head of Product – Mobile App . You will own the strategy, roadmap and commercial performance of the AA App, leading multidisciplinary teams to deliver customer experiences that increase engagement, retention, revenue and advocacy. This is a high-profile leadership role requiring strategic thinking, strong commercial judgement and exceptional stakeholder … doing? Define and deliver the long-term product vision, strategy and roadmap for the AA App, positioning it as a key platform for customer engagement and sustainable growth. Lead, coach and develop multidisciplinary teams across Product, Design, Content, Business Analysis and Engineering, creating clarity, accountability and an environment where ...

product management of IXICO’s advanced imaging platform (IXITM) and associated products. The role bridges Commercial, Science and Technical teams, turning market opportunities, customer needs, clinical and regulatory requirements, user feedback and technical feasibility into clear priorities, investment decisions and measurable outcomes. The postholder will lead product direction across … clarity in a fast‐evolving environment. Product Strategy and Roadmap Define and maintain the product vision and strategy, informed by ongoing market analysis, customer insight, competitor activity and emerging industry trends. Own and evolve the product roadmap across the platform and product lines, balancing scientific, technical, commercial, customer ...

Data Solution Architect - Customer £750.00 per day (Umbrella) 6 Month Contract London (Hybrid) Our client is seeking an experience Data Solutions Architect to design customer data solutions within our Data Architecture & Design Team. Within this role you will work with stakeholders to define future data strategies, deliver measurable … outcomes like better personalisation and data quality, and ensure solutions align with business goals. The role covers managing, governing and extracting value from customer data systems. You'll collaborate across architecture, product, analytics, governance, security, and CRM teams while assessing changing and shaping effective data solutions. Responsibilities: Build strong ...

Data Solution Architect - Customer £750.00 per day (Umbrella) 6 Month Contract London (Hybrid) Our client is seeking an experienced Data Solutions Architect to design customer data solutions within our Data Architecture & Design Team. In this role, you will collaborate with stakeholders to define future data strategies, deliver measurable … outcomes such as better personalization and data quality, and ensure solutions align with business goals. The role covers managing, governing and extracting value from customer data systems. You will work across architecture, product, analytics, governance, security and CRM teams while assessing changing and shaping effective data solutions. Responsibilities: Build ...

Telford/Remote-with an occasional Visit Pay rate: £402 per day all inc. (PAYE through Umbrella) \n Job Description: \n What is the Customer Insight Platform (CIP)? \n CIP is composed of multiple cross-functional teams who use a variety of agile and lean practices. Together, they … provide services that collect, evaluate and support the analysis of customer interaction data. Within CIP a new workstream is being formed to deliver a new requirement called internally "Flocking"-the title is "Adaptive Detection System for Counter Fraud \n Flocking -requirement is a production, in-service capability that moves ...

Your Role TrustFlight is entering a major new phase of growth—expanding our product ecosystem, investing in AI‐driven capabilities, and scaling our global customer base. As our product suite grows in scope and complexity, we are hiring a Head of Product who will shape the next generation … product vision and strategy across all SaaS products and platform services. Define long‐term product direction aligned with TrustFlight’s mission, growth goals, and customer needs. Lead and inspire the Product Management and Product Design teams. Recruit, develop, and coach Product Managers and Designers to build a high‐performing ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe are looking ...

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your CE responsibilities … processes and becoming a key member of a wider enterprise applications team. Key Responsibilities Provide first and second-line functional support for Dynamics 365 Customer Engagement Support users across Customer Service, Sales and Customer Insights Configure and maintain security roles, business process flows, workflows, forms, views ...