1 to 25 of 52 Customer Insight Jobs in London

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

behavioural analysis to predict what our customers will do in the future. All of this will help us think about how we can apply customer-led solutions to some of Nest’s biggest challenges. The minimum criteria for this role are: Experience with using data and visualisation tools, which … large volume of data, and working with both internal and third-party datasets Ability to apply methodologies and analytical frameworks such as personas, customer journey mapping, behavioural models, and systems thinking tools, and to bring this together with outputs from other teams (e.g. modelling, research, business intelligence ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen … looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value ...

entertainment organisation in Europe. As a Content Design Manager (internally known as Lead Content Designer) , you’ll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. … lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys ...

performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team … enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial ...

shape decisions and improve campaign performance. The Role You will work as part of a multi-skilled analytics team to deliver actionable insights across customer, media, and campaign data. Your work will include: * Analysing digital campaigns to understand audience behaviour, performance drivers, and opportunities to optimise. * Manipulating large datasets … using SQL to uncover insights and support client decision making. * Identifying trends in customer and transactional data, including VIP or high value customer segments. * Supporting the development of data led strategies across multiple client accounts. * Contributing to presentations and discussions with clients as part of a wider team. ...

Convert leads into active clients through negotiation and relationship building Consistently meet or exceed sales targets Account Management & Relationship Development Manage and grow existing customer accounts Conduct regular client visits to strengthen relationships Identify upselling and cross-selling opportunities Provide product guidance and ongoing customer support Sales & Performance … client engagement Deliver presentations to senior stakeholders and decision-makers Negotiate pricing, terms, and contracts Maintain accurate CRM records of pipeline and activities Market & Customer Insight Monitor industry trends and competitor activity Collect and analyse customer feedback to inform business improvements Reporting & Administration Prepare sales reports, forecasts ...

client is embarking on a multi-year growth and transformation journey to deliver a new North Star centred on mission-led, digital-first customer experiences and significant revenue growth. My client is the strategic partner helping to define and deliver this agenda across experience, data, technology, loyalty … digital growth programme end-to-end, defining the growth roadmap, aligning senior stakeholders around it, and orchestrating and client teams to deliver sustained customer and commercial impact. This role holds the single, executive view of the programme: where value comes from, how it will be unlocked ...

partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered … experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You’ll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks ...

most important areas of the product. The Role As Head of Product Design , you’ll lead design for a core part of the customer experience focused on building stronger customer habits and increasing how often people return to the platform throughout the year. Working closely with senior leaders … critical product area. Partner with Product and Engineering leadership to shape roadmaps and product direction . Elevate the quality of end-to-end customer journeys across web and mobile. Lead, coach and develop a team of Product Designers . Build strong relationships with stakeholders across the organisation. Embed customer ...

that status. Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This … help, answers, or reassurance. You will resolve problems, guide users, and turn each interaction into a moment of trust. You will work closely with Customer Success, Product, and Engineering to improve workflows and make the platform more intuitive over time. You will own customer conversations from start ...

consumer tech environment • A track record in shaping product strategy, influencing stakeholders and driving cross functional delivery • Proven experience using experimentation, funnel analytics and customer insight to improve conversion • Strong analytical capability, using data to diagnose issues, define metrics and inform prioritisation • Practical experience applying AI or automation ...

have worked in SaaS and B2B Technology industries! This is a high-impact role where you'll combine data-driven marketing, experimentation, and deep customer insight to drive demand and expand into new markets. What You'll Be Doing Build on strong product-market fit and existing demand … foundations Partner closely with Sales and Customer Success to align marketing with real customer needs Run hypothesis-led growth experiments (test - learn - iterate) Lead digital campaigns (especially LinkedIn) from idea to optimisation Drive brand awareness and high-quality lead generation Use modern tools (including AI workflows) to scale ...

with the trust and freedom to run campaigns end-to-end without hand-holding. The platform has strong product-market fit, an established customer base of major enterprise clients, and a solid library of case studies and content to build from. If you're a hands-on B2B growth … what resonates with a niche B2B audience Drive lead generation and work closely with sales to convert interest into pipeline Collaborate with sales and customer success to keep campaigns grounded in real customer insight Use a hypothesis-driven approach, experiment, gather feedback, iterate Leverage tools including ...

role focused on new digital business and service development. The position is responsible for exploring and shaping new opportunities by combining technical feasibility, customer insight, and market potential. It offers a broad scope across early-stage concept development, validation, business case creation, and cross-functional project coordination. TYPE … development of new digital business opportunities, from exploration and validation through to internal recommendation and handover. Lead and support new business exploration projects Research customer needs, market trends, and business opportunities Develop early-stage concepts and test key assumptions Plan and drive PoC, MVP, pilot, or prototype activities Gather ...

enjoy building rather than maintaining. Description This isn't a traditional implementation role. The Implementation Delivery Manager will own the full lifecycle of customer delivery, from onboarding through to go-live and, more importantly, real adoption. You'll work directly with treasury and finance teams to understand how they … momentum Adoption & Continuous Improvement Drive adoption by aligning solutions with real-world workflows, not theoretical ones Support training, documentation, and change management Feed real customer insight back into product and implementation playbooks Profile The Successful Applicant Experience delivering B2B SaaS implementations, ideally within enterprise environments Strong project management ...

exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure ...

+ OTE + Benefits An exciting opportunity has arisen for an experienced Business Development Manager to join a leading data, insight and technology consultancy. This role focuses on driving new business growth within Data Science and Data Solutions, helping organisations transform how they use data to make smarter commercial … generating new relationships at senior level, identifying opportunities, and positioning data-driven solutions that solve real business challenges such as: Understanding and segmenting customer audiences Responding to fast-changing consumer behaviours Identifying churn risk and retention opportunities Improving targeting and personalisation strategies Turning complex data into clear commercial insight ...

looking for a UX Designer to shape the end-to-end experience of the Connect platform. You’ll work with product, engineering, customer insight and architecture – designing intuitive workflows that make complex identity and access processes feel simple for frontline teams. This is a hands‐on, high‐impact … feasible, scalable, and implemented with quality. Contribute to the evolution of the Connect design system and ensure consistency across the platform. Work closely with customer success and consulting teams to understand real-world usage and pain points. User research and insights Conduct user interviews, usability tests, and feedback sessions ...

existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights. What you'll do Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

e.g., Clarity, Jira) Strong financial management and project governance skills Strategic thinker with the ability to identify challenges and develop solutions through market and customer insight as well as commercial awareness Possess strong influencing and collaboration skills, building relationships with stakeholders both internally and through our third parties ...

Tealium iQ Implementation Specialist London, Inside IR35 This is an opportunity to join a fast paced digital environment where data, personalisation, and customer experience are at the core of their transformation roadmap. You will play a key role in shaping how their audiences interact with high traffic online products. … audience engagement. Their data teams operate in a dynamic, collaborative environment where experimentation and rapid delivery are encouraged. They are investing heavily in customer insight and personalisation programmes to strengthen their digital presence. This is a hands-on role within a mature data capability that continues to evolve ...

founder without starting your own company, this is it. What you’ll be doing: • Working alongside founders on sales conversations, deal execution, and customer insights • Supporting go-to-market strategy and helping shape product direction • Getting hands-on with product discovery, user workflows, and engineering collaboration • Assisting with fundraising ...