1 to 25 of 259 Customer Insight Jobs in London

solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for. Job Description Customer support is a critical driver of customer trust, retention and growth. At Unit4, we want support to be faster, simpler and more accountable … with clear ownership from first contact through to resolution. As Vice President, Global Customer Support, you will lead our worldwide support organisation and define the strategy, operating model and capabilities that enable customers to achieve successful outcomes quickly and consistently. You will be accountable for ensuring every customer ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

Location: Hybrid - min 2 days a week in the office (Swindon/London) Contract Type: Permanent The role is responsible for establishing the insight, positioning and go-to-market frameworks that enable BCS to successfully bring products and propositions to market, translating market and customer intelligence into strategic … recommendations that inform product development, providing clear direction to Marcomms for campaign delivery, and equipping Sales with the insight and tools needed to communicate customer value effectively. Key responsibilities: Develop and evolve product marketing strategy across BCS, ensuring alignment with organisational priorities, commercial objectives and BCS's mission ...

Product Mgr II****Do you want to shape the future of customer-focused products?****Can you turn customer insight into product innovation?****Location: UK (London Wall)****About Our Team**Our team owns Identity and Access Management (IAM) for Elsevier. We're focused on making access … products frictionless and secure — driving innovation and modern access solutions that make customer onboarding easier and authentication seamless, without compromising security. We work collaboratively across Product, Technology, Design, Data, Sales, Marketing, and Customer Success to solve real customer access challenges. We value curiosity, innovation, and continuous improvement ...

combine deep industry expertise with leading technology capabilities to deliver practical solutions that create sustainable value. We help clients address complex business challenges across customer engagement, digital transformation, data and AI, ERP modernisation, sustainability, supply chain and enterprise architecture. Within the UK, BearingPoint has a growing Microsoft practice focused … delivering business transformation through Microsoft Business Applications, Power Platform, Azure, Microsoft 365 and AI solutions. We work closely with Microsoft to help organisations modernise customer engagement, service operations, employee experience and business processes using Dynamics 365 and Microsoft Copilot. Our Microsoft Business Applications Practice The BearingPoint Microsoft Business Applications ...

do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work … with leading technologies, and make a real impact for our customers. The role Are you interested in leading and developing a Customer Success organization, shaping strategy, growing future leaders, and helping customers realize lasting value? Would you enjoy partnering with Sales leadership to create a unified customer-facing ...

General Management Head of Strategy, Customer Data Management - UK & Ireland Are you ready to shape the future of Customer Data Management across the UK and Ireland? Do you enjoy turning customer and market insight into strategies that create meaningful business value? About the Business LexisNexis Risk … Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximise operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud ...

region's diverse markets. We test and validate new products in-market and in-language ahead of launch, bring regional customer and field insight directly into global roadmap decisions, and lead go-to-market across our Hiring and Learning Solutions. That includes localised narratives and positioning, competitive intelligence … product presence at our flagship events, and enablement for our field sales and customer success teams. We work AI-first, building and using agents and automation to scale our impact across the region. As a Senior Product Marketing Manager, you will own how the region shapes and showcases ...

region's diverse markets. We test and validate new products in-market and in-language ahead of launch, bring regional customer and field insight directly into global roadmap decisions, and lead go-to-market across our Hiring and Learning Solutions. That includes localised narratives and positioning, competitive intelligence … product presence at our flagship events, and enablement for our field sales and customer success teams. We work AI-first, building and using agents and automation to scale our impact across the region. As a Senior Product Marketing Manager, you will own how the region shapes and showcases ...

market strategy and marketing engine across all regions: brand, website and collateral, campaigns and communications, marketing-led demand and lead generation, customer insight and proposition development, and vendor alliances, unified across the UK and North America. The mandate is to build DSP's Group-level strategic marketing capability … measurable demand engine that feeds both regional sales organisations - ICP-driven pipeline, catalogue-led propositions marketed through a single HubSpot system, and the brand, insight, and analyst foundations that support materially larger deal sizes and the recurring-revenue trajectory. Key Responsibilities Growth marketing and pipeline generation: Own global marketing ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

Marketing Team in UK as a Principal Product Marketing Manager. You will sit within the International Product Marketing team and translate market, product, and customer insight into durable, multi-year product strategy. This is a strategic leadership role responsible for shaping the go-to-market for our customers … with customers, shaping the bets that drive long-term competitive position and growthSharpen who we win and why: Use market and customer insight to evolve our understanding of the ideal customer, keeping our targeting and value proposition ahead of an evolving marketShape the roadmap at the strategic ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

Monterosa we're looking for a Customer Success Lead to join our team. Full-time · London or Liverpool About Us At Monterosa, we create powerful audience engagement experiences that connect some of the world’s biggest brands with their fans in real time. With over two decades of technical … with a growing international presence, we’re a collaborative, forward-thinking team passionate about building impactful digital products and delivering exceptional customer experiences. About the job As part of the Success and Support team, you will own the daily relationship with a portfolio of customers - understanding their goals translate ...

Customer Data Analyst Hybrid £400 per day Inside IR35 3-Month Contract This is an exciting opportunity to join a high-profile customer analytics transformation programme, supporting global stakeholders and delivering insight-led solutions that influence customer strategy. The assignment combines hands-on dashboard development with … customer analytics, testing measurement, and data storytelling. The Company They are a well-established analytics and customer insight consultancy delivering large-scale transformation projects for global consumer brands. Their teams help organisations better understand customer behaviour, optimise CRM performance, and develop data-driven strategies. This engagement ...

power of data. We have an amazing team of 25,200 people in 32 countries. Job DescriptionWe're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data-driven … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ensuring ...

unlock the power of data. We have an amazing team of 25,200 people in 32 countries. We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ensuring ...

power of data. We have an amazing team of 25,200 people in 32 countries. Job Description We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ensuring ...

impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with. As a Senior Customer Success Manager (CSM), you will become a trusted technology partner to a focused portfolio of our clients, helping them make better decisions, build stronger … Managed Services. Our CSMs play a uniquely influential and high‐profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler ...

decisions. Working in partnership with Product Managers who own the strategy, roadmap, and execution of individual product lines, this role brings a portfolio-wide customer, fraud-domain, and commercial lens to determine where Outseer can create the greatest customer and business value. The role does … market. The Commercial Product Management Director owns the strategic thread connecting product innovation to commercial success, ensuring capabilities entering the portfolio address clearly defined customer problems, have compelling and differentiated value propositions, are supported by validated use cases and evidence-based claims, and have the commercial assets required ...

## Customer Success DirectorApply: London: Full time: Posted 12 Days Ago: REQ0526\\_0037334# **Who are we?**At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‐critical solutions across … strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure.**About the Role**We are seeking a **Customer Success Director – Corporate Lending** to lead customer success outcomes across a portfolio of strategic customers using solutions including **Loan IQ, Trade, and Corporate ...

technologies, including AI, can help us create more useful, personalised and effective experiences for customers. We want to move quickly from ideas to tested customer value. In this role, you will own the Quidco web experience and lead delivery of the next phase of our product vision. The strategic … direct ownership is the web team, you will influence the wider Quidco proposition and make sure web and app work together to deliver the customer experience we want to create. You will be Quidco's dedicated web Product Manager, supported by the Head of Product. This is a role ...

technologies, including AI, can help us create more useful, personalised and effective experiences for customers. We want to move quickly from ideas to tested customer value. In this role, you will own the Quidco web experience and lead delivery of the next phase of our product vision. The strategic … direct ownership is the web team, you will influence the wider Quidco proposition and make sure web and app work together to deliver the customer experience we want to create. You will be Quidco's dedicated web Product Manager, supported by the Head of Product. This is a role ...

Customer Success Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. … global effort of over 2,000 team members in making a difference in healthcare...every day. We're searching for a UK-based, fully remote Customer Success Manager to join our UK&I Customer Success team, so that we can help customers realise measurable value from RLDatix software solutions. ...

complex product capabilities and AI-enabled features into clear, benefit-led narratives that resonate with target buyers and users. Ensure consistent messaging across all customer-facing materials, channels and touchpoints. Partner with the Head of Product Marketing, Head of Product and Solutions Engineering to ensure messaging reflects validated customer insight and solution narratives. Develop product-specific messaging documents, value propositions and persona narratives for use across Sales and Marketing. Market & Competitive Intelligence Execute the market and competitive intelligence programme defined by the Head of Product Marketing: gathering, analysing and synthesising insight on a regular cadence. Conduct ...