76 to 100 of 164 Customer Insight Jobs in London

what it takes to be part of Echobox? We'd love to hear from you. About the Role: We are looking for an enthusiastic, agile, diligent and highly organised Customer Support Specialist to cover client support. As a member of our dynamic team, you will gain invaluable experience working with our Customer Success, Sales, Product and Engineering teams. … and timely support to clients through training sessions, consultations, Executive Business Reviews and ongoing assistance, ensuring that they are fully equipped to succeed with the platform. Monitor and improve customer engagement, ensuring high renewal rates by fostering strong, long-term relationships with clients and ensuring their success with Echobox. Identify opportunities for customers to optimise their use of Echobox … products, helping them unlock more value and enhance their overall experience. Collaborate with the Product team to relay customer feedback, identify product gaps, and contribute to shaping the product roadmap to better serve customer needs. Leverage your SaaS experience to continually improve customer lifecycle management, focusing on retention, expansion, and customer satisfaction. Advocate for the customer More ❯

platforms that empower maritime procurement professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a strategic, customer-facing role … ShipServ's solutions. You'll be the trusted advisor and advocate for your customers, driving value through proactive engagement, onboarding, training, and ongoing support. Your goal is to ensure customer satisfaction, retention, and account expansion. You will lead a team of specialists who support customer onboarding, manage system integration projects, and provide procurement advisory services. In this role … you will collaborate closely with the Buyer Sales and Technology teams to ensure seamless delivery and customer success. Account Management : Lead the Customer Success team to proactively manage relationships with existing buyer accounts, ensuring customer satisfaction, retention, and adoption of ShipServ's solutions. Drive expansion opportunities by identifying customer needs and collaborating with Sales to deliver More ❯

platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also … driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success … the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer More ❯

Join Yapily in revolutionising financial connectivity through Open Banking. We're seeking a high-performing Customer Success Manager to drive long-term value for our clients and support strategic growth across a diverse portfolio of customers. This role is ideal for someone who is commercially savvy, analytically strong, and passionate about delivering measurable impact for clients. What You'll … Be Doing Own and grow strategic relationships across your portfolio - from C-suite stakeholders to key operational partners. Define and deliver customer success by developing and executing Success Plans focused on product adoption, value realisation, and growth. Set, track, and exceed success metrics that measure engagement, product usage, and commercial impact. Identify and convert expansion opportunities within existing accounts … proactively driving increased product usage and revenue. Collaborate cross-functionally with Product, Engineering, and Sales to ensure customer feedback informs our roadmap and priorities. Analyse behavioural and usage trends to guide strategic decision-making and uncover new opportunities for optimisation and growth. Forecast and own revenue accountability within your customer portfolio - you're a growth partner, not just More ❯

the company's global vision and objectives. Drive revenue growth in the UK market, promote adoption and refinement of existing products, whilst defining, launching, and scaling new products. Support customer growth by formulating and implementing growth strategies based on deep customer and market insights. Collaborate with local and international product & wider business teams (e.g., Legal, Compliance, Customer Service, Onboarding) to define, refine, and implement process improvements that deliver for customers and achieve local business goals. Leverage deep customer insight to define and implement cross-functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight, and project management. Perform analysis and operational duties to drive … effectiveness across the UK business. Support insight & analysis, preparation of materials for senior management, facilitation of key management meetings, and project management. Act as a key point of contact for a wide set of stakeholders, quickly building strong relationships and ensuring clear communication. What we are looking for: Exceptional commercial acumen; ability to sense, define, and exploit commercial opportunities. More ❯

the company's global vision and objectives Drive revenue growth in the UK market, drive adoption and refinement of existing products whilst defining, launching and scaling new products Support customer growth - formulating and implementing growth strategies based on deep customer and market insights Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service … Onboarding etc) ) to define, refine and implement any process improvement that delivers for customers and achieves local business goals Leverage deep customer insight and understanding to define and implement cross functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight and project management. Perform analysis and operational duties … to drive effectiveness across the UK business. Support in insight & analysis, preparation of materials for senior management, facilitation of key management meetings and project management Act as a key point of contact for a wide set of stakeholders, quickly building strong relationships and ensuring clear communication What we are looking for: Exceptional commercial acumen; ability to sense, define and More ❯

the company's global vision and objectives Drive revenue growth in the UK market, drive adoption and refinement of existing products whilst defining, launching and scaling new products Support customer growth - formulating and implementing growth strategies based on deep customer and market insights Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service … Onboarding etc) ) to define, refine and implement any process improvement that delivers for customers and achieves local business goals Leverage deep customer insight and understanding to define and implement cross functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight and project management. Perform analysis and operational duties … to drive effectiveness across the UK business. Support in insight & analysis, preparation of materials for senior management, facilitation of key management meetings and project management Act as a key point of contact for a wide set of stakeholders, quickly building strong relationships and ensuring clear communication What we are looking for: Exceptional commercial acumen; ability to sense, define and More ❯

scalable flows across Booking, Reservation Amendments and Refunds, incorporating Premier Inn's proprietary Business Account facility. This role has ownership of the continuous improvement process that is based on customer insight, market trends and key data analysis Why You'll Love It Here - Up to 10% matched pension - Up to 60% discount on Premier Inn stays and … our office in Holborn, London (EC1N 2TD) What you'll do: Own and manage B2B and Payments Product backlog Working with payment software providers and other partners, utilise their insight and support, to deliver tactics that exploit value and drive continuous improvement Work with analysts and optimisation and insights to ensure that all product Epics and features have a … that showcase our ever-changing hotel rooms, right through to promoting new launches, B2B and collaborating with Media agencies to deliver different digital campaigns, you'll be there using insight, data and strategy to get our brands noticed. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are More ❯

EY Studio+ starting September 2025. We are looking for passionate and imaginative individuals from varying backgrounds, interests and experiences who are eager to build a career in designing better customer experiences for regulated sectors. There are a couple of things that we ask of everybody: You'll be fascinated by service in all its forms with a desire to … ones, and ultimately grow businesses. You will be endlessly inquisitive, and ruthlessly user focused and able to use a combination of logic, empathy, rigour and storytelling to articulate a customer or business problem before working creatively and technically to articulate a service that solves it. You will be a natural collaborator . Ideas breed ideas, and so we work … creating new perspectives and identifying the spaces you can be impactful for both EY Studio+ and its clients. Your key responsibilities: Delivery of high-quality design assets that articulate customer insights, journeys and experiences Provide day to day support on the application of Studio+ methodologies Show initiative to collaborate with other disciplines to deliver project tasks (Eg: Product, business More ❯

for someone with a passion for cycling, a strong analytical background, and the ability to drive growth through innovative digital strategies. It will involve ensuring a seamless and premium customer experience while aligning e-commerce efforts with QUOC’s overall brand strategy. Key Responsibilities: Develop and execute a comprehensive e-commerce strategy to drive sales growth (in key areas … such as conversion rate, average order value, and traffic). Optimise the user experience across desktop and mobile platforms, ensuring a seamless and engaging customer journey. Implement conversion rate optimisation initiatives using A/B testing, heatmaps, and customer insights to improve key metrics. Align e-commerce strategy with QUOC’s overall brand direction Collaborate with the Digital … through digital improvements and effective site merchandising. Strong analytical skills with experience using tools like Google Analytics, Shopify or Triple Whale. Demonstrable understanding of premium product businesses and seamless customer experiences. Strategic thinker with the ability to balance overarching vision with hands-on execution. Collaborative leader skilled in managing teams and aligning cross-functional stakeholders. Passion for cycling or More ❯

for someone with a passion for cycling, a strong analytical background, and the ability to drive growth through innovative digital strategies. It will involve ensuring a seamless and premium customer experience while aligning e-commerce efforts with QUOC’s overall brand strategy. Key Responsibilities: Develop and execute a comprehensive e-commerce strategy to drive sales growth (in key areas … such as conversion rate, average order value, and traffic). Optimise the user experience across desktop and mobile platforms, ensuring a seamless and engaging customer journey. Implement conversion rate optimisation initiatives using A/B testing, heatmaps, and customer insights to improve key metrics. Align e-commerce strategy with QUOC’s overall brand direction Collaborate with the Digital … through digital improvements and effective site merchandising. Strong analytical skills with experience using tools like Google Analytics, Shopify or Triple Whale. Demonstrable understanding of premium product businesses and seamless customer experiences. Strategic thinker with the ability to balance overarching vision with hands-on execution. Collaborative leader skilled in managing teams and aligning cross-functional stakeholders. Passion for cycling or More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement materials More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement materials More ❯

Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be part of a high-growth … way that's smarter, more sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. … for the right person to elevate our product and take it to the next level. You'll work in a talented cross-functional team-including Marketing, Strategy & Analytics, and Customer Success-to deliver growth through customer-centric product innovation and relentless optimisation. What you'll do Own product strategy & roadmap: Define, prioritise, and execute a clear product roadmap More ❯

long-term client relationships, rooted in understanding business challenges, sector-specific pain points, and technology opportunities. Design and deliver scalable, innovative Microsoft Business Applications solutions, including Dynamics 365 (Sales, Customer Service, Customer Insights), Power Platform, and Microsoft Copilot. Provide subject matter expertise throughout the sales process, setting a high bar for technical excellence and client value. Foster a … Extensive business development and pre-sales experience (typically 7+ years), ideally within a consultancy or systems integrator focused on Microsoft Business Applications. Deep understanding of Microsoft Dynamics 365 (Sales, Customer Service, Customer Insights), Power Platform, and Microsoft Copilot, with a passion for innovation and emerging technologies. Demonstrated success leading complex pre-sales engagements and managing technical sales teams. More ❯

You'll Do: Serve as the primary embedded analytics technical expert for EMEA opportunities, partnering closely with local AEs, SEs, and the broader global ThoughtSpot Embedded SE team. Lead customer discovery, technical deep dives, architecture workshops, and solution presentations focused on embedding ThoughtSpot into customer applications. Develop and deliver prototypes, customized demos, and proofs of concept (PoCs) to … mentor direct SE teams in the EMEA region on embedded analytics patterns, technical approaches, and ThoughtSpot Embedded capabilities. Collaborate closely with Product Management and Engineering to provide feedback on customer insights, helping to shape the future of ThoughtSpot Embedded. Represent the embedded specialist function as part of a global team, contributing to cross-regional knowledge sharing and consistency. Core … styles to technical, developer, product, and executive audiences. Complexity & Problem Solving Solves complex embedded analytics challenges across multi-cloud, multi-tenant, and hybrid architectures. Proactively identifies solutions that balance customer needs with scalable, secure designs. Knowledge & Application Expert in embedding search-driven analytics through APIs, SDKs, and front-end integrations. Deep technical understanding of cloud platforms (AWS, GCP, Azure More ❯

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. … We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting … millions of customers, and is trusted to do this by the world's leading companies. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue - and often all their profits - from the extra products or services they sell. This economic edge More ❯

team. As the sole provider of Salesforce DevOps rooted in true DevOps best practices, we're looking for a passionate individual who can translate complex technical features into compelling customer-centric stories, drive strategic product launches, and ultimately, accelerate our market leadership. We are particularly interested in candidates who have experience working with a diverse collection of products and … impactful sales collateral decks, product demos, competitive battle cards, and delivering effective training. Uncover Market Opportunities: Through thorough market research and competitive analysis, you will identify key market trends, customer needs, and opportunities for product growth, directly influencing product strategy and development. Optimise Marketing ROI: You will track and analyse the performance of product launches and product marketing-led … Functional Collaboration: You will work closely with product managers, sales, engineering, and other marketing team members, building strong relationships and ensuring seamless collaboration and execution of marketing plans. Champion Customer Insights: In partnership with product management you will work together to undertake customer research to shape positioning, messaging, and marketing strategies. You will ensure our products and marketing More ❯

portfolio and roadmap. You will lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work at the intersection of crypto … and strategic risks. Partner with Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for internal stakeholders. Lead or support More ❯

portfolio and roadmap. You will lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work at the intersection of crypto … and strategic risks. Partner with Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for internal stakeholders. Lead or support More ❯

SaaS providers, create seamless, personalised journeys across web, mobile, sales, and support channels. We work with both consumer and B2B businesses to make subscribing easier, more flexible, and more customer-centric. We are looking for a motivated Junior Product Manager to join our Product team, focused on improving our products for our current customers. You’ll report directly to … top business angels from Episode 1 and Crane VC. Our customers include The Economist, Opentext, and Which?. The role You will support the senior product manager by translating customer insights and requirements into clear, actionable tasks for our development team, ensuring smooth day-to-day product operations and impactful feature delivery. Key responsibilities: Customer engagement : Speak directly … work with them to scope their specific requests into change requests, statements of work, or tickets for the development team. Detailed requirement writing: Create thorough acceptance criteria based on customer requests, mockups, or internal discovery documents, ensuring that user experience and edge cases are well thought out. Cross-functional collaboration: Work with engineering, solutions, support, QA, and our other More ❯

SaaS providers, create seamless, personalised journeys across web, mobile, sales, and support channels. We work with both consumer and B2B businesses to make subscribing easier, more flexible, and more customer-centric. We are looking for a motivated Junior Product Manager to join our Product team, focused on improving our products for our current customers. You’ll report directly to … top business angels from Episode 1 and Crane VC. Our customers include The Economist, Opentext, and Which?. The role You will support the senior product manager by translating customer insights and requirements into clear, actionable tasks for our development team, ensuring smooth day-to-day product operations and impactful feature delivery. Key responsibilities: Customer engagement : Speak directly … work with them to scope their specific requests into change requests, statements of work, or tickets for the development team. Detailed requirement writing: Create thorough acceptance criteria based on customer requests, mockups, or internal discovery documents, ensuring that user experience and edge cases are well thought out. Cross-functional collaboration: Work with engineering, solutions, support, QA, and our other More ❯

The Role As a Product Designer at Trayport, you will be responsible for the customer experience design of a world leading energy trading platform. From green-field cutting edge applications to existing tools that need to keep up to date with market trends and user needs. Asking the right questions and listening hard to the answers, from the data … with intuitive workflows that makes the application irresistible to users. Partnering with Product Management to design modern web and mobile applications for traders and brokers. You will own the customer experience of the client facing applications at Trayport and ensure a consistent and coherent approach across the whole product. Translating business requirements and customer insights into compelling ideas More ❯

The Role As a Product Designer at Trayport, you will be responsible for the customer experience design of a world leading energy trading platform. From green-field cutting edge applications to existing tools that need to keep up to date with market trends and user needs. Asking the right questions and listening hard to the answers, from the data … with intuitive workflows that makes the application irresistible to users. Partnering with Product Management to design modern web and mobile applications for traders and brokers. You will own the customer experience of the client facing applications at Trayport and ensure a consistent and coherent approach across the whole product. Translating business requirements and customer insights into compelling ideas More ❯

We're looking for a Senior Back End Engineer to help build iwoca's new SME insurance venture from scratch. You'll design integrations with insurance partners, leverage rich customer data, and create seamless experiences that turn data into action. The company Imagine a world where every small business has the power to thrive. That's the world we … our insurance proposition end to end Designing and implementing integrations with third-party insurance APIs (brokers, MGAs, carriers) to generate and process high-intent leads Leveraging iwoca's sophisticated customer data models to pre-fill insurance journeys, intelligently route customer traffic, and improve conversion Collaborating closely with the Venture Lead, data scientists, and marketing to rapidly iterate and … optimise based on early customer insights Helping define the technical architecture and infrastructure for the venture, in collaboration with iwoca's core engineering teams Contributing to code quality, documentation, and best practices from the outset This is a unique opportunity to be part of a new business from day one, with the backing of an established fintech and the More ❯