76 to 100 of 220 Customer Insight Jobs in London

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging the platform More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging the platform More ❯

and podcasts like The Story, How to Win An Election, and Off Air with Jane and Fi. Team Part of the wider Times Media customer team within the Data & Insight team, the Customer Insights team aims to deliver insightful data to support business decisions. We amplify the … voice of the customer in marketing, editorial, CX, and product initiatives, helping stakeholders make informed decisions through data and insights. Role You will enhance understanding of our audiences' behaviors, pre- and post-subscription, collaborating with Newsrooms, Product Development, Marketing, User Experience, and Technology teams. Your insights will inform decisions More ❯

to the CTO and be responsible for leading product management in 2 separate business units, steering product teams, and marketing. You'll bring together customer insight, commercial modelling, and delivery capability to turn strategic vision into market-ready, money-making products. You’ll be someone who thrives at … who thinks like a GM. ✅ You’ll need: A strong track record in product leadership, ideally in media tech, broadcast. Deep commercial awareness and customer understanding. Experience building and leading cross-functional product teams. High emotional intelligence, with integrity and authenticity in leadership. The ability to engage with C More ❯

are the no.1 travel app among train travelers across Europe. We are now looking for a Product Manager to lead our focus on the customer travel experience - ensuring we enable customers to adjust their booking, change their plans, understand key insights and possible disruption that could affect their journey … then this is for you! In this role as the Product Manager for Travel at Trainline, you will Take on Product Leadership for our customer Care experience within our Travel& Disruptions team, from the moment of purchase through to managing your journey and getting to your destination Be responsible … engineers Have dedicated partners from the Data team, to help create an experience powered by data, the Design team, to help create a rich customer experience that meets customer needs, and the Brand team, to help take the product to market successfully Be accountable for changing the way More ❯

and methodologies Will apply their critical thinking skills to tell great stories with data Skills & personal qualities Experience in using statistics, data & analytics for customer insights and recommendations Strong attention to detail, a problem-solving mindset and great critical thinking skills Experience in using SQL and either R or … .key outputs and responsibilities of the role Provide insights and recommendations to support decision-making across the business working in close collaboration with our Insight & Strategy team Work closely with the BBC Studios Data Team to maximise UKTV's value from their data platform Work with our product teams … to evaluate user experiences and with our Insight, Content, Commercial and Marketing teams to understand more about our audiences and our performance Create dashboards and visualisations to enable more democratised analysis Transform data for analysis, improve data quality and develop and maintain technical documentation Communicate insights in a clear More ❯

and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment … Analysis: Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics: Use machine learning models to predict potential fraud based on historical data … range of data points. Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns: Use AI to target customers More ❯

implement new data and analytics methodologies. Critical thinking skills to craft compelling data narratives. Skills & personal qualities Proven experience using data and analytics for customer insights and recommendations. Proficiency in SQL and R or Python for analyzing consumer data. Experience with visualization tools such as Tableau, Power BI, or … maximize data platform value, translating stakeholder needs into technical solutions. Provide insights, data products, and recommendations to support business decisions in partnership with the Insight & Strategy team. Create dashboards and visualizations for accessible analysis. Serve as the first point of contact for analytics queries. Develop and implement A/ More ❯

You will need to login before you can apply for a job. Sr. Business Intelligence Engineer, Prime Video Channels - Customer Insights View more categories View less categories Sector Customer Services, Engineering, Media and Publishing Role Professional Contract Type Permanent Hours Full Time DESCRIPTION Come build the future of … TV box sets on the Prime Video Store. Prime Video operates in over 200 countries and territories worldwide, in a dynamic environment focused on customer innovation. We are seeking a (Senior) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The role involves working … closely with business and finance teams to build analytical and machine learning solutions that enhance performance, focusing on customer insights, engagement, and process optimization. The BIE will act as a consultant, providing insights, analysis tools, and actionable learnings to influence strategy and decisions across multiple European territories. Key job More ❯

the value of new releases, and that the product's messaging is clear, concise, and compelling. Key responsibilities include creating launch materials (positioning, demos, customer success stories, etc.), coordinating cross-functional activities, managing timelines, and tracking release performance metrics to continuously refine and improve the release process. What You … in the implementation of GTM strategies for product releases and seasonal launches ensuring alignment with positioning and messaging set by senior team members. Market & Customer Research - Collaborate with the Market Intelligence team on competitive analysis and market research and the gathering of customer insights from direct interactions with … customers to build a strong understanding of both the market and the customer to support all release efforts. Customer Marketing Adoption, Upsell, and Cross Sell support - Work closely with PMM leadership, Product Management, Sales and Customer Marketing on the development of strategic programs to support adoption, upsell More ❯

the forefront of Microsoft technologies, whilst collaborating with a global team of Microsoft experts. Essential Experience: Expertise in Microsoft Dynamics CE/CRM (Sales, Customer Service, Customer Insights) Proven experience as a Functional Consultant Configuration/Customisation of D365 CE Modules Knowledge of Power Platform (Power Apps, Power More ❯

Sr. Business Intelligence Engineer, Prime Video Channels - Customer Insights Job ID: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are … business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to More ❯

achieve their transformation goals? Do you have strong program and stakeholder management skills, and the ability to collaborate across multiple business units to deliver customer impact? If so, we encourage you to consider this role. As an Enterprise Skills Transformation Engagement Manager, your role will be at the intersection … from our largest AWS customers to lead strategic upskilling engagements under our Enterprise Skills Transformation portfolio of offerings. You will dive deep on the customer's business goals and enablement needs, collaborating closely with AWS Account Teams, Training & Certification colleagues, and technical specialists to build and execute upskilling programs … a strong project management background; professional consulting experience; a deep knowledge of organisational change management processes; and a demonstrated passion for enabling and transforming customer organisations. We value individuals who are data-driven and can demonstrate leadership abilities, including gaining customer stakeholder buy-in, communicating effectively at both More ❯

customers with innovative tools for investment tracking, portfolio monitoring, and data analytics, enabling them to make faster, smarter decisions. Specifically, you will be the customer-centric manager for our new Company KPI product, overseeing the entire product development lifecycle from discovery to delivery. At Aumni, our Product team aims … data analytics tools that facilitate faster, smarter decision-making for investors. Job Responsibilities: Build and maintain a product roadmap aligned with business goals and customer needs. Gather insights from user research, customer feedback, market research, and internal stakeholders. Prioritize user needs, test ideas, and develop effective solutions with … various audiences. Work closely with engineering, design, and marketing teams to drive product development and ensure successful launches. Conduct user interviews and collaborate with customer-facing teams to gather customer insights. Translate research and feedback into actionable insights for the product roadmap. Gain a deep understanding of Venture More ❯

improve the lives of our customers. Position summary As a Senior Product Manager in the Sports team you will be responsible for shaping the customer experience for millions of users who care passionately about what you do. You will play a leadership role in the Sports product team – leading … and ensuring that your team – and teams that you work with deliver the right features for customers. You will do this by working with customer insights, stakeholders, designers, and technology partners to determine value – for our customers and for our business. You will then crystallize that into tightly defined … team. Where ambiguity exists, you will make the right calls and be biased towards action. You will be as at home working with editorial, insight, marketing, customer service, legal and commercial teams – as you are with our partners in tech. And you will be a great communicator with More ❯

improve the lives of our customers. Position summary As a Senior Product Manager in the Sports team you will be responsible for shaping the customer experience for millions of users who care passionately about what you do. You will play a leadership role in the Sports product team – leading … and ensuring that your team – and teams that you work with deliver the right features for customers. You will do this by working with customer insights, stakeholders, designers, and technology partners to determine value – for our customers and for our business. You will then crystallize that into tightly defined … team. Where ambiguity exists, you will make the right calls and be biased towards action. You will be as at home working with editorial, insight, marketing, customer service, legal and commercial teams – as you are with our partners in tech. And you will be a great communicator with More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and … enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM More ❯

Senior Manager, Marketing Technology London, UK Global Luxury Brand Full-time Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer … critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. What You'll Do Lead the Clienteling platform strategy and enhancements - helping frontline teams deliver more personalized customer experiences. Manage … end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools. Collaborate across Marketing, Digital, IT, and Legal teams to ensure More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and … enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and … enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM More ❯

Senior Manager, Marketing Technology 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer … critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences. Manage … end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools. Collaborate across Marketing, Digital, IT, and Legal teams to ensure More ❯

Platform. This role is responsible for generating pipeline, leading presales, and growing our UK&I business and partnerships. It requires cross-industry collaboration, understanding customer requirements, and designing innovative Microsoft Dynamics and Power Platform solutions. The ideal candidate will have experience in a similar role, with extensive expertise in … in business development, pre-sales, solution architecture, or consulting within Microsoft Business Applications. Exceptional stakeholder management and communication skills. Deep knowledge of Microsoft Dynamics (Customer Service, Sales, Customer Insights), Power Platform, and Copilot. Existing network with Microsoft and enterprise clients. Proven leadership in managing pre-sales teams and More ❯

beside us to the leaders who guide us, we move forward together. Job Summary The Product Management team is integral to driving innovation, maximising customer value, and achieving sustainable growth of our propositions and services portfolio. They deliver exceptional products that address market needs, exceed customer expectations, and … create meaningful experiences. By leveraging our deep understanding of the market, customer insights, and cutting-edge technology, CDW aims to simplify the complex needs of our customers and sellers. As a Senior Product Manager, you will be responsible for creating real value for customers through research and development, product … justification both for CDW, chosen partner(s) and the customer. Establishes and maintains relationships with key business and technology stakeholders. Performs internal and external customer research using cost-effective means of gaining insight into the 'voice of the customer'. Continually monitors and optimises the product while More ❯

Analyst - Apple Ads, EMEA Removed from favourites Description The Marketing Analyst will be responsible for supporting the Apple Ads Marketing and Sales teams with customer insights and analytics that inform and fulfill strategic objectives and goals. Your main responsibilities will include:- Providing web analytics support to Marketing stakeholders (e.g. … supporting stakeholders).- Ensuring operational excellence by maintaining and improving existing insights development and web reporting processes.- Quantify the impact of marketing initiatives on customer success and future behaviour.- Drive business analytics projects through all phases, including data quality, data analysis, data visualisation, and presentation of results and deliverables. … Monitor usage metrics, understanding business-based explanations for large scale trends and patterns in customer lifecycle behaviour.- Develop data models and analytical tools for ongoing audience segmentation, benchmarking, trending and competitive analysis.- Build dashboards, reports and presentations.- Collaborate with cross-functional teams, including: Marketing, Sales, Data Insights and Engineering. More ❯

off over the next few months. They are looking for a D365 CE Solution Architect to join their team, working exclusively on an enterprise customer delivering the full suite of CE and Power Platform solutions. You will be responsible for driving the project forward, leading the design and architecture … projects, particularly in with Public Sector Customers, working at the forefront of Microsoft technologies. Essential Experience: Expertise in Microsoft Dynamics CE/CRM (Sales, Customer Service, Customer Insights) Proven Design/Architecture experience across multiple end to end projects in Microsoft D365 CE Strong Functional Expertise in Dynamics More ❯