126 to 150 of 191 Customer Retention Jobs in London

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

team to ensure smooth operations Handle general queries, provide account servicing (sharing templates, advising on basic tax questions, etc.). Deliver high levels of client satisfaction and maximise client retention Business Development Manager Job Requirements 2+ Years Experience In A B2B Sales Environment (ideally with a technical product, or selling professional services) Native-Level fluency in spoken and More ❯

region, and with a specific focus on addressing regional gaps (UK, Middle East and Asia Pacific) and leveraging new strategic key technology partnerships (Salesforce, Adobe, Call Center) to enhance customer retention (target: 20% reduction in existing churn), we are proposing the creation of a Regional Channel Manager role. This document outlines the key responsibilities and expected contributions … through the development and effective management of strategic channel partnerships. This role will be instrumental in building a robust partner ecosystem that contributes directly to our sales targets and customer success metrics, particularly the identified churn reduction goal. Responsibilities Supporting EMEA Channel Strategy: This role will be responsible for the on-the-ground execution of the overarching EMEA channel … in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric More ❯

relationships to grow business with existing clients and penetrate new markets. Building and maintaining a strong sales pipeline with a focus on both private and public sector opportunities. Driving customer acquisition, account growth, and long-term client retention. Mentoring and developing the sales team. Required experience and skills: Extensive experience in B2B enterprise software sales. Demonstrated success managing and More ❯

that when they come to renew their annual subscription with you, you can secure them for another year and perhaps increase their package. You will be targeted on client retention and account revenue growth and so the role is very suited to a relationship builder. Requirements for this Account Development Executive position 1-3 years account management experience … SaaS experience (ideally within a retention team) Understanding of how a subscription cycle would work Interest in marketing or experience of selling to marketing agencies would be desirable Highly articulate, strong educational background and naturally outgoing personality Strong relationship builder Used to working to targets Stable career history If you think that you could be the Account Development More ❯

you come in. The opportunity We know that creating engaging and effective content in our channels and through our proprietary products is a key part of building a great customer experience and ultimately driving business value. As we expand our owned channels, we're looking for someone to set and execute on a strategy for using content to drive … search-engine and app-store optimisation, product conversion and long-term customer engagement, in line with our ambition to build the world's best loyalty website and App. Join AVIOS as a Digital Content Manager and deliver the creation of compelling digital experiences across our multicategory retail and travel loyalty platform. You'll be responsible for delivering exceptional customer … based on your role and 'to do' list. What you'll get up to Content Delivery Execute end-to-end content strategy development for homepage experiences, category pages, and customer touchpoints across our retail and travel verticals Collaborate with Product, Marketing, and Trading teams to deliver content that supports quarterly business objectives and seasonal campaigns Ensure all content aligns More ❯

marketers. In addition to upselling and cross selling business intelligence solutions to your existing clients, you will also be selling bespoke advisory services You will be targeted on client retention and account revenue growth and so the role is very suited to a relationship builder. Requirements for this Account Development Manager position 3+ years business intelligence account management … experience Subscriptions sales experience, ideally within a retention team Understanding of how a subscription cycle would work Interest in marketing or experience of selling to marketing agencies would be desirable Highly articulate, strong educational background and naturally outgoing personality Strong relationship builder Used to working to targets Stable career history If you think that you could be the More ❯

to the country's leading political intelligence platform which offersfast, accurate and relevantpolitical monitoring, campaigning tools, and research servicesfor public affairs professionals. In 2020, they boasted a 90% client retention rate and 25% growth of new clients . It is therefore a very well established, and highly regarded intelligence tool, which you can be confident talking to new More ❯

in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the … environment, this could be the perfect role for you. What You'll Do Support with the development and execution of field marketing plans, including event and webinar execution, virtual customer conference support, partner and customer communications Manage webinar logistics and execution for marketing, alliances, and customer success teams Coordinate with internal teams such as product marketing, creative … media tools, including LinkedIn and Twitter Growth-minded and a team player with a positive attitude Nice to Have Experience developing and executing account-based marketing programs Experience with customer retention, cross-sell, and upsell campaigns Life sciences industry experiences a plus but not essential Perks & Benefits The chance to work with a genuine market leader Huge More ❯

trusted advisor, product consultant, and a closer - you're working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You're a product evangelist - you'll solution Zip to … team culture and bring your best practices to the org Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed. … Manage current customers on multi-year contracts to ensure customer value realization. You Will Become a product expert - learning the Zip platform through and through, so that you're demo ready Become a procurement expert - learning the ins and outs of the procurement market, which is deeply ready for change and new solutions Use cutting-edge sales intelligence and More ❯

mission As a VIP Relationships Manager, you will be responsible for building and managing long-term relationships with our VIP B2C customers, as well as 'horizon scanning' a wider customer base to develop potential opportunities into successful long-term growth. You will work closely with our Operations, Product & Country teams to support Bitpanda's strategic aspirations with accountability for … customer satisfaction, adoption, retention, experience and growth. You'll be service-driven and know what's best for the customer while remaining commercially aware of the business needs and licensing regulatory requirements. What you'll do Provide unrivalled Customer Success Management by building strong relationships while focusing on delivering both customer and business outcomes. … the highest possible regard, ensuring user satisfaction and post event follow-up to realise ROI. Leverage our data and insight, 'horizon scanning' to intervene at critical moments in the customer journey. Proactively manage and improve customer and business KPIs for your accounts, such as trade activity, deposits, withdrawals, product adoption, CLTV, NPS, CSAT to identify trends and increase More ❯

mission As a VIP Relationships Manager, you will be responsible for building and managing long-term relationships with our VIP B2C customers, as well as 'horizon scanning' a wider customer base to develop potential opportunities into successful long-term growth. You will work closely with our Operations, Product & Country teams to support Bitpanda's strategic aspirations with accountability for … customer satisfaction, adoption, retention, experience and growth. You'll be service-driven and know what's best for the customer while remaining commercially aware of the business needs and licensing regulatory requirements. What you'll do Provide unrivalled Customer Success Management by building strong relationships while focusing on delivering both customer and business outcomes. … the highest possible regard, ensuring user satisfaction and post event follow-up to realise ROI. Leverage our data and insight, 'horizon scanning' to intervene at critical moments in the customer journey. Proactively manage and improve customer and business KPIs for your accounts, such as trade activity, deposits, withdrawals, product adoption, CLTV, NPS, CSAT to identify trends and increase More ❯

liquidity limits, compliance approvals, banking partner requirements). Drive product roadmap input by synthesizing enterprise client needs into actionable feedback for engineering/ops teams. Achieve 90%+ client retention post-launch by ensuring solutions are operationally scalable and aligned with promises. Work independently across the whole sales cycle, leveraging on the specialist skills of product, treasury and More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

enhance our GNN backbone and integrate cutting-edge temporal learning strategies. Your work will bridge the gap between foundational models and GNNs, tackling diverse use cases like recommendation systems, customer retention, forecasting, and fraud detection. Leverage your expertise in machine learning and AI to solve critical challenges, creating scalable and adaptable solutions that push the boundaries of More ❯

What You'll Do Avalara is looking for a Manager, Customer Success to join our EMEA Loyalty team. As a Manager, Customer Success, you will lead a team of Customer Success Managers (CSMs) encouraging post-sales relationships to enhance product adoption and use, leading to higher retention rates. The Customer Success Team's mission … rates, and other satisfaction metrics. This role is a hybrid role with regular visits to our Brighton office. You will report into the Senior Director of EMEA Customer Loyalty. What Your Responsibilities Will Be Team Leadership and Development: Directly manage Mid-Market and Enterprise CSMs ensuring they have the skills and tools necessary to succeed. Customer Advocacy: Develop trusted advisor relationships with partners and our teams, ensuring understanding of customer business strategies and goals. Enhance Sales Opportunities: Create and refine processes to identify and maximise upsell and cross-sell opportunities, promoting collaboration between Customer Success and Account Management teams. Crisis Management: Manage important situations, collaborating with Avalara team members during escalations until resolution More ❯

Customer Success Manager Location: London Salary: Up to £75,000 Skills: Customer Success, Customer Retention, Account Management, Deal Management, CRM, UpSelling, Cross Selling, Capital Markets Artemis Talent are partnering with a Capital Markets Software provider who delivers deal management solutions to the SellSide & data analytics to the BuySide. Due to successful growth and expansion they … are looking to add an experienced Customer Success Manager to join their EMEA team. As part of the Customer Success team you will be instrumental in enhancing key client relationships to deliver a best in class service. Key Responsibilities: Be a key participant in contributing to the renewals process and be successful in retaining client accounts for future … revenue Provide extra support to clients in the form of webinars, training videos and assist in setting up customer events and socials Monitor clients key metrics to best understand how clients use the platform and keep informed on activity to proactively enhance your ability to retain Develop internal relationships with various stakeholders across Sales, Product Management, Implementation and Finance More ❯

Customer Success Manager Location: London Salary: Up to £75,000 Skills: Customer Success, Customer Retention, Account Management, Deal Management, CRM, UpSelling, Cross Selling, Capital Markets Artemis Talent are partnering with a Capital Markets Software provider who delivers deal management solutions to the SellSide & data analytics to the BuySide. Due to successful growth and expansion they … are looking to add an experienced Customer Success Manager to join their EMEA team. As part of the Customer Success team you will be instrumental in enhancing key client relationships to deliver a best in class service. Key Responsibilities: Be a key participant in contributing to the renewals process and be successful in retaining client accounts for future … revenue Provide extra support to clients in the form of webinars, training videos and assist in setting up customer events and socials Monitor clients key metrics to best understand how clients use the platform and keep informed on activity to proactively enhance your ability to retain Develop internal relationships with various stakeholders across Sales, Product Management, Implementation and Finance More ❯

brand experiences working closely with top agencies, clients direct, and premium publishers. Manage client relationships post sale of campaign, and act as the main point of contact. Ensure client retention through excellent customer service. Work with internal teams to coordinate a smooth workflow for all managed campaigns. Provide insight in to campaign performance to clients, and work More ❯

Trader to manage their in-house marketing team consisting of programmatic traders across different international markets. Responsible for setting up and running both brand and performance campaigns aimed at customer retention and acquisition. You will be responsible for planning programmatic ad campaigns and leading your team to implement and deliver them to achieve campaign goals, including expanding More ❯

global clients or major regional accounts that are of substantial strategic and revenue generating importance.The Client Director will carry a sales quota and focus on client value delivery, client retention, and new business. What you will do: Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global … identifying new value delivery opportunities Become a trusted advisor for the client across all their primary locations. Lead overall account and territory strategy to drive YoY growth and retention Develop exemplary account solutions and license architectures - building account vision and strategy, and driving execution towards intended state Orchestrate … and marshal account planning and execution with cross-BU internal partners Drive high activity by coordinating prospecting strategies and driving prospecting execution Account management with the outcome of increased customer engagement and an increase in retention and account growth Quota responsibility aligned to a specific multinational account Build and demonstrate mastery of Gartner sales methodology and products More ❯

at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot's commitment to building trust and transparency between … consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for our UK based customers. You will be acting as a trusted advisor, developing long-term … success plans for customers, ensuring that the maximum value is derived from Trustpilot's products. What you'll be doing: Establish a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal Ensure a premium experience for our clients by understanding their business objectives, key KPIs More ❯

at the heart of trust! We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot's commitment to building trust and transparency between … consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for our UK based customers. You will be acting as a trusted advisor, developing long-term … success plans for customers, ensuring that the maximum value is derived from Trustpilot's products. What you'll be doing: Establishing a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, in turn strengthening their adoption and ensuring contract renewal. Consistently giving a premium experience for our clients by understanding their business objectives, key More ❯

your birthday Up to 2 volunteering days per year Your own personal Soldo card Employee Assistance Programme Tax-efficient bike-to-work scheme The role We are seeking a Customer Success Team Lead for the UK & Ireland who will be responsible for leading a team of Customer Success Managers (CSMs). The team will focus on driving customer … expansion, and adoption across a diverse portfolio of mid-market and enterprise clients. Reporting to the Head of Sales UK & I, you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets. As a leader, you will help your team balance proactive use case-driven expansion with consultative … support, ensuring that every customer realises the full value of Soldo. You will collaborate closely with Sales, Pre-Sales, Onboarding, Professional Services, and Product Marketing teams to support smooth customer transitions and promote adoption. Your success will be measured by your team's ability to maintain high customer satisfaction, achieve upsell targets, and deliver world-class customer More ❯

and information required to help each other excel. Our HQ is in London, UK and we're opening an office in San Francisco any day now! The role The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to: Build strong … and then supporting their goals with your deep product knowledge and strategic execution. Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion. Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader team, to ensure their success. … and account health, to prioritize accounts and actions. Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product. Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings. You 3+ years experience in top-tier consulting More ❯