126 to 150 of 182 Customer Retention Jobs in London

value in core financial operations. Collaborate with strategic consultancy partners, including Big 4 firms, to expand ecosystem reach, co-sell enterprise solutions, and accelerate customer time-to-value. Partner cross-functionally with Professional Services, Marketing, Business Development, and Finance to ensure seamless customer onboarding, retention ...

synchronized with active sales initiatives. Post-Sale Integration: Partner with account management teams to design seamless transitions from initial contract execution into long-term customer success, retention, and account expansion. Required Skills and Experiences Industry Leadership Experience: 8+ years of enterprise-level commercial leadership experience selling high … collaborate seamlessly with executive leadership to construct aggressive, balanced commercial incentive structures. ROI-Minded: You view industry events and conferences through a strict customer acquisition lens, prioritizing measurable pipeline generation and ROI over abstract brand exposure. About Flexion Flexion Mobile is a leader in one of the fastest ...

join our Hotels.com Analytics team. In this role, you will own analytics for some of Hotels.com’s most important growth domains – such as customer growth, loyalty & retention, large‐scale merchandizing campaigns, and website performance. You will frame ambiguous questions, design and execute rigorous analyses and experiments … results. Demonstrate creativity and persistence in overcoming roadblocks. Develop and maintain clear and user‐friendly dashboards and reports to track and analyze KPIs (e.g., customer value, engagement, campaign outcomes). Train stakeholders on their usage. Be curious and constantly monitor key metrics and trends to proactively suggest actions, test ...

based in London with hybrid working. You will lead the Client Service Management and Managed Onsite teams supporting enterprise customers. You will drive client retention, oversee contracts, manage KPIs and SLAs, and collaborate with project management, service architecture, and the CTO office to scale services globally. #J ...

assigned client-direct accounts. Success in this role is based on consistent prospecting/networking and pipeline development, new client acquisition/activation, client retention/growth, and achievement against progressive total revenue goals. We operate in a matrixed environment, with support from a skilled team of account ...

including Head of Tax, CFO and CIO level. Own the solution strategy on complex, multi-country and strategic opportunities: manage multiple customer prospects, proactively identify tax process issues and support the sales team in developing proposals and customer business cases to establish a ‘win’ in the overall sales … compliance, e-invoicing and digital reporting, business processes, and business operations throughout the sales process. Take ownership of the client experience, ensuring that customer excellence is delivered throughout the sales cycle and delivery process, and developing trusted advisor relationships with senior client stakeholders in order to create client champions ...

including Head of Tax, CFO and CIO level.* Own the solution strategy on complex, multi-country and strategic opportunities: manage multiple customer prospects, proactively identify tax process issues and support the sales team in developing proposals and customer business cases to establish a ‘win’ in the overall sales … compliance, e-invoicing and digital reporting, business processes, and business operations throughout the sales process.* Take ownership of the client experience, ensuring that customer excellence is delivered throughout the sales cycle and delivery process, and developing trusted advisor relationships with senior client stakeholders in order to create client champions ...

enterprise sales cycles. Collaborates with Marketing and Sales Operations to ensure demand generation, lead qualification, and pipeline activity are consistently aligned. Account Management & Client Retention Oversees how Account Managers engage with clients to solve problems, achieve business goals, and further leverage Origami’s platform; ensures clients develop long … growth conversations alongside account managers. Participates in select client stewardship reviews and Quarterly Business Reviews (QBRs). Partners with Client Success leaders to ensure customer success delivery, service hour utilization, and timely escalation of at-risk engagements. Operational Rigor & Reporting Assesses and reports progress against team objectives and KPIs ...

## SMB Account Manager, Customer DevelopmentApplylocations: Great Britain - Londonposted on: Posted Yesterdayjob requisition id: R6339**SMB Account Manager, Customer Development**At Mimecast, we’re not just a cybersecurity company - we’re the trusted partner that organisations worldwide rely on to keep their most critical communications safe. With over … global company at the forefront of cybersecurity, then Mimecast is where you belong.We're searching for a dynamic **SMB Account Manager** to join our Customer Development team - the driving force behind building and nurturing relationships with our existing customers. In this role, you’ll work with current Mimecast accounts ...

Lintel Trust And Hact is looking for a Customer Success Lead to enhance customer experience, retention, and value across its social value products. This role involves onboarding, engagement, and renewal activities while building strong relationships with customers. The ideal candidate has experience in customer success ...

redesign, lead-to-cash transformation, commercial model evolution, and large-scale B2B operational change. Much of our work centres on B2B growth, product reinvention, customer lifecycle transformation, and revenue operations, helping software businesses build the strategies, processes, and operating models they need to grow efficiently and compete … business impact. You should demonstrate strength across the following areas: 1. B2B Transformation & Delivery Leadership Proven experience leading complex programmes across the B2B customer lifecycle, from lead generation and sales through to onboarding, adoption, and renewal, with clear evidence of revenue growth, cost reduction, or efficiency improvement delivered Experience ...

role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision. Background CLM supports customer onboarding, retention and growth while ensuring compliance with the Bank’s Risk Framework, regulatory obligations and Financial Crime and Counter-Terrorist Financing … supports EMEA-wide solutions and manages ongoing platform configuration and change through BAU governance. Facts and Scale The role requires a broad understanding of customer-facing CLM solutions, data management tools, integrations and downstream systems. Technical Analysts deliver complex CLM projects and programmes and engage stakeholders from analyst through ...

Commercial Customer Success Manager - EMEA London, UK We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus … role based out of the London office. Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing ...

partners in the FR market to drive the Meta hardware vision. The candidate will deliver plans that stay within budget, while executing experiential programs, customer acquisition and retention, and measurement while continually improving our toolset and processes to meet our goals. The ideal candidate should be customer ...

partners in the UK market to drive the Meta hardware vision. The candidate will deliver plans that stay within budget, while executing experiential programs, customer acquisition and retention, and measurement while continually improving our toolset and processes to meet our goals. The ideal candidate should be customer ...

Centellic is seeking a Director of Customer Success in London to lead the customer success function across multiple product portfolios. The role drives adoption, retention and expansion while partnering with Product, Sales and Marketing to deliver measurable customer value. You will build a high-performing … team, develop scalable engagement programs, and ensure customer outcomes align with commercial objectives, reporting to the Chief Customer Officer. #J-18808-Ljbffr ...

everything we do. If this sounds exciting to you, please read on. We are looking for a leader who is highly analytical, resourceful, customer focused, team oriented, and has the ability to work independently under time constraints to meet deadlines. You will lead by doing and bring a passion … attention to detail. You are a collaborator who flourishes in a large organization. You have experience working directly with software engineers to deliver customer facing technology products. You will have unique understanding of digital B2C products and data platforms that includes customer behavioural patterns, app development frameworks, screen ...

Position Overview As an Account Director, you will drive strategic growth by introducing, developing and expanding key customer relationships across numerous sectors. You will lead complex sales opportunities, position Advania's solutions and deliver long-term revenue growth through strategic account development. Position Overview As an Account Director … will drive strategic growth by introducing, developing and expanding key customer relationships across numerous sectors. You will lead complex sales opportunities, position Advania's solutions and deliver long-term revenue growth through strategic account development. Salary & Benefits Our salaries are competitive within the market + industry leading commission structure ...

delivery, and people leadership. You'll balance strategic planning with practical delivery and technical excellence, making sure our CRM investment delivers measurable commercial and customer outcomes. THE ROLE: Team management and leadership Lead, coach and develop the CRM and associated delivery teams, with clear objectives, accountability, performance standards … levels. Strategy, roadmap and program delivery Define and maintain the group CRM strategy across Salesforce, HubSpot and associated technologies, aligned with commercial objectives, customer engagement and scalable operations. Own the CRM roadmap, prioritising initiatives by business value, strategic alignment, resource availability and delivery capacity. Lead discovery, requirements gathering, business ...

growth and deliver results! Geotab is seeking a Solutions Engineer who will showcase and adapt Geotab solutions for partners and end-users by identifying customer needs, developing customized solutions, and supporting partners in overcoming their unique business challenges. This role plays a fundamental part in driving Geotab's strategies … advancing business objectives across sales channels, customer care, and product management. If you love technology and solving real‐world problems for customers, and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Solutions Engineer, your key area ...

ensuring our services deliver measurable value, identifying opportunities to strengthen resilience and driving long‐term partnership success. Your ability to balance commercial outcomes with customer trust will directly impact retention, expansion and our reputation in regulated markets. In short, this role sits at the heart … deliver value and how we differentiate ourselves. The responsibilities Design and lead the Client Services Plan for your portfolio of enterprise accounts, aligning customer outcomes with long‐term commercial growth. Take full ownership of a defined book of business, including retention, renewals, expansion and pipeline development. Build ...

execute, and evaluate large-scale experiments to test new ideas and measure their effectiveness in driving business outcomes. Lead deep analytical investigations into customer behavior and retention dynamics, reframing ambiguous business questions into structured analyses that drive step-change improvements in long-term value. Own impact modeling … what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. Now is the time - In a fast-paced world, it matters ...

place. We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us. Role Overview: Head of Customer Success | London, UK | Office-based, 5 days/week | Competitive base + commission & Company Benefits … Head of Customer Success , you will lead a brand new, business critical, dedicated function built from the ground up to drive client retention and churn prevention across our global customer base . Heading an initial team of 5–6 direct reports within our wider 74-person ...

ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long-term … mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team. Measurement of Success Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account expansion ...

rapidly growing regional business. The role will have a primary focus on programmes that will drive brand recognition, positive brand perception and local customer acquisition and retention. This position reports directly to the Head of International Marketing, based in London (UK), but will work globally with members … What we’re looking for: The Senior Field Marketing Manager spans multiple marketing disciplines in one role, establishing a country-level strategy to delivering customer events, sponsorships, and digital marketing, to working with press and industry partners as well as content and programme specialists. Success in this role requires ...