126 to 150 of 150 Customer Retention Jobs in London

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and … strategic expansion. What You'll Be Doing Own the commercial success of a portfolio of key enterprise accounts Identify and develop upsell, cross-sell and renewal opportunities Support client retention by aligning insights with strategic business goals Partner with account teams to deliver on client objectives and usage growth Lead QBRs and key stakeholder engagements, including economic buyers More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and … strategic expansion. What You'll Be Doing Own the commercial success of a portfolio of key enterprise accounts Identify and develop upsell, cross-sell and renewal opportunities Support client retention by aligning insights with strategic business goals Partner with account teams to deliver on client objectives and usage growth Lead QBRs and key stakeholder engagements, including economic buyers More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and … strategic expansion. What You'll Be Doing Own the commercial success of a portfolio of key enterprise accounts Identify and develop upsell, cross-sell and renewal opportunities Support client retention by aligning insights with strategic business goals Partner with account teams to deliver on client objectives and usage growth Lead QBRs and key stakeholder engagements, including economic buyers More ❯

to set revenue goals, optimise unit economics, and support investor communications Enhance the cultural significance of collecting, positioning fine wine and spirits as highly desirable assets Own the full customer journey, driving retention and lifetime value from first engagement to long-term loyalty The Candidate A seasoned growth leader with a proven track record of scaling digital More ❯

to set revenue goals, optimise unit economics, and support investor communications Enhance the cultural significance of collecting, positioning fine wine and spirits as highly desirable assets Own the full customer journey, driving retention and lifetime value from first engagement to long-term loyalty The Candidate A seasoned growth leader with a proven track record of scaling digital More ❯

partnerships? Do you love using data, insight and commercial thinking to help businesses grow? We’re recruiting for a market-leading technology company recognised for its innovative digital platforms, customer-focused culture and trusted brand. They’re looking for a talented Key Account Manager to manage and expand a portfolio of clients across West London , combining relationship management with … to ensure seamless client experiences and results. Achieving and exceeding revenue and growth targets through relationship-driven sales. This Key Account Manager role offers a perfect mix of client retention and new business, ideal for someone who enjoys autonomy, variety and tangible results. About You To be successful in this Key Account Manager position, you’ll need: Proven … programme Two paid volunteering days per year Access to lifestyle discounts, wellbeing schemes and employee perks Why Apply? Join a respected market-leader in tech known for innovation and customer excellence. Enjoy a hybrid working model with flexibility and autonomy. Work in a collaborative, inclusive environment where ideas are valued. Build a long-term career with real progression and More ❯

Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte … for opportunities to develop and expand on these existing relationships even further Quality assurance: Overseeing the direction of missions for our largest Global Clients, involving multidisciplinary teams and ensuring customer satisfaction Talent management: Developing the 55 team to ensure they have the range of skills required to support our missions, with particular focus on upskilling the team with the … Global clients and projects Pre-sales/Consultative selling: Business development for prospects, and identifying and converting upsell opportunities for new and existing customers Sectorial expertise: Global understanding of customer/client data challenges and proven ability to propose solutions adapted to an industry (consumer goods, retail, travel, etc.) Experience in developing and scaling internal consulting capabilities, defining best More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

leveraging data-driven insights. As a Data Scientist, you’ll be building and optimising predictive models to understand trends in the property market, such as likelihood of sale and customer retention. You’ll work closely with Data Engineers and Product teams to drive AI/ML innovation while ensuring models are scalable and impactful. What You’ll Be Doing … Developing predictive models to forecast property trends and customer behavior. Leveraging MLOps best practices to ensure efficient model deployment and monitoring. Working end-to-end across the data pipeline – from data extraction to model evaluation. Collaborating with cross-functional teams to turn insights into actionable business decisions. Tech Stack & requirements: Python | SQL | Snowflake | DBT | Tableau | Dataiku 3+ years of More ❯

leveraging data-driven insights. As a Data Scientist, you’ll be building and optimising predictive models to understand trends in the property market, such as likelihood of sale and customer retention. You’ll work closely with Data Engineers and Product teams to drive AI/ML innovation while ensuring models are scalable and impactful. What You’ll Be Doing … Developing predictive models to forecast property trends and customer behavior. Leveraging MLOps best practices to ensure efficient model deployment and monitoring. Working end-to-end across the data pipeline – from data extraction to model evaluation. Collaborating with cross-functional teams to turn insights into actionable business decisions. Tech Stack & requirements: Python | SQL | Snowflake | DBT | Tableau | Dataiku 3+ years of More ❯

leveraging data-driven insights. As a Data Scientist, you’ll be building and optimising predictive models to understand trends in the property market, such as likelihood of sale and customer retention. You’ll work closely with Data Engineers and Product teams to drive AI/ML innovation while ensuring models are scalable and impactful. What You’ll Be Doing … Developing predictive models to forecast property trends and customer behavior. Leveraging MLOps best practices to ensure efficient model deployment and monitoring. Working end-to-end across the data pipeline – from data extraction to model evaluation. Collaborating with cross-functional teams to turn insights into actionable business decisions. Tech Stack & requirements: Python | SQL | Snowflake | DBT | Tableau | Dataiku 3+ years of More ❯

Conversion is the world's most trusted agency for data-driven decision-making, with teams across North America and EMEA. We help businesses solve complex challenges by using the best available evidence, combining experimentation & research to drive confident, high-impact More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯

and execute strategic sales plans to achieve revenue targets and expand market share in the data centre sector. Identify and prioritize prospective clients, conduct thorough market research, and assess customer needs to tailor solutions that address specific challenges and requirements. Build and maintain strong relationships with key decision-makers and influencers within data centre facilities, including C-level executives. … Lead negotiations, prepare proposals, and manage the sales cycle from initial contact to contract closure, ensuring customer satisfaction and retention. Stay informed about industry trends, emerging technologies, and competitive developments to inform sales strategies and differentiate our offerings in the marketplace. Represent the company at industry events, conferences, and networking functions to showcase our expertise and expand our professional More ❯