76 to 100 of 191 Customer Retention Jobs in London

growth. Responsible for being the primary relationship holder for the client within DEPT Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers Responsible for high client retention and growth Ability to be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients Ability to reach out to More ❯

target sectors POC conversion rate improvement to 50%+ Pipeline development of €400k+ qualified opportunities Key Performance Indicators Monthly recurring revenue (ARR) growth Lead qualification and conversion rates Client retention and expansion rates What will you be doing? (Responsibilities) Drive new business development across co-working, direct enterprise, and student accommodation sectors Manage full sales cycle from lead More ❯

email designs and engaging copy for newsletters, promotional emails, and lifecycle campaigns. Email strategy - working alongside the Marketing team to develop and implement email marketing strategies to support client retention, engagement, and revenue growth. Tracking and analysing key performance metrics (e.g., open rates, click-through rates, conversion rates) to optimise campaigns. Working with the private client and lead More ❯

to hear from you. The Day to Day: Execute the growth strategy for Love & Pies across the full players journey from upper-funnel optimisation to user acquisition, activation, retention, and additional revenue generation. Optimize performance marketing efforts (both paid & organic), ASO and CRM - leveraging innovative tactics and AI-powered tools to drive efficiency and scale. Manage day-to … paid search, and UA,), with hands-on experience across platforms such as Meta, Google, TikTok, and more. Strong understanding of product marketing and deep experience in lifecycle marketing and customer retention strategies. Data-driven mindset-confident in using metrics and analytics to inform decision-making and assess campaign effectiveness. Comfortable working with data visualisation (Tableau) and familiar More ❯

focused partnerships, and drive measurable outcomes for Smartsheet. This is a high-impact leadership role for someone passionate about scaling partner ecosystems, enhancing Smartsheet's market presence, and driving customer success and retention. This position will be responsible for the region's revenue attainment with and through partners. This role is based at Smartsheet in London, UK (hybrid or … types including distributors, resellers, systems integrators, Managed Service Providers, and ISV's (Independent Service Vendors) in region Identify and recruit partners to enable aggressive growth for commercial and enterprise customer segments Ensure alignment of partner initiatives with overall business objectives, sales and services goals. Work cross-functionally to develop cohesive processes and positive shared outcomes Business Development & Revenue Growth … Smartsheet relationship; grow our share of mind and share of wallet within the partner organisation Collaborate with sales teams to co-sell and close opportunities with partners, and with customer success on driving high renewal rates with and through partners Operational Excellence Leverage strong organisational and execution skills to keep the team on track and drive measurable outcomes Manage More ❯

teams. About the team: The Payments function is recognised as a strategic area for the business, with the capacity to significantly impact key metrics: conversion rates, cost reduction, compliance, customer satisfaction and retention. The Payments Analyst at loveholidays is a newly established role within the Finance division. You will report to the Director of Payments and you will have … the opportunity to influence the future of our payments operations by providing data driven insights and recommendations. This applies to both customer (pay-in) as well as supplier payments (pay-out). The impact you'll have: Due to the cross-functional nature of Payments, you will work very closely with the dedicated Product and Engineering functions responsible for More ❯

Client Retention Manager - Leading Business Intelligence Platform (Renewals Team) Job Sector: BI/SaaS/Research/IT Contract Type: Permanent Location: London Job Reference: Media IQ - GP76BI Position: Client Retention Manager - Leading Business Intelligence Platform (Corporate Subscriptions - Renewals Team) - £32.5K basic salary plus uncapped commission Are you experienced in growing B2B subscription spend of key … Are you looking to work in a dynamic and lively sales environment? The Company: A large media corporation with multiple leading brands across various sectors is seeking a Client Retention Manager to sell their suite of business intelligence tools to FTSE 100 companies. This company is renowned for helping global communities achieve excellence, measure performance, and celebrate success. … They also offer excellent training and development opportunities for sales professionals. The Role of Client Retention Manager: Your main responsibilities will include taking ownership of and growing key account spend, ensuring maximum renewal rates for annual subscriptions, and engaging with senior decision-makers across FTSE 100 businesses. The platform you will be working with provides trends, data, insights More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now! The SAP Academy for Customer Success is a global development program designed for talent who are early in their career Who You'll Become The Customer Success Manager (CSM) works directly with customers … to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM More ❯

countries: London (our HQ), Mexico, India, and the US. A total number of 90+ employees (and increasing every day) from different nationalities and with over 25 languages spoken. Department: Customer Success Job Description As the Global Head of Customer Success, you will report directly to the CEO and be part of our executive leadership team. You'll work … with other key stakeholders to develop and execute a customer success strategy that puts our customers first and ensures they are achieving their desired outcomes with our products and services. You will be responsible for leading and growing the customer success team and also work closely with our sales, marketing, and product teams to identify opportunities to improve … with our customers' needs. Your team: Your initial focus will be to develop and execute customer success strategy while working with the entire organisation to achieve our client retention and growth goals. Responsibilities and tasks: Owning and scaling up the Customer Success team and alignment with related departments to drive them to successfully close Customer More ❯

s global M&A deal flow and 50% of the private equity raised globally. About the Role - We are looking for a proactive and experienced individual who has managed customer relationships in the B2B SaaS space within the Alternative Investments markets. RESPONSIBILITIES Client Relationship Management Serve as the main point of contact for a portfolio of strategic customers, ensuring … and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Act as a customer advocate within Intralinks, providing insights to product and leadership teams to enhance our offerings. Strategic Planning & Execution Develop and own a quarterly success and expansion strategy for your customer … sales, SAMs and relationship managers alongside customers to mutually identify opportunities for expansion and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Collaborate closely with customers to create tailored Success Plans that align Intralinks solutions with their strategic goals, driving measurable outcomes. Customer Success Strategies Maintain regular, proactive communication More ❯

s global M&A deal flow and 50% of the private equity raised globally. About the Role - We are looking for a proactive and experienced individual who has managed customer relationships in the B2B SaaS space within the Alternative Investments markets. RESPONSIBILITIES Client Relationship Management Serve as the main point of contact for a portfolio of strategic customers, ensuring … and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Act as a customer advocate within Intralinks, providing insights to product and leadership teams to enhance our offerings. Strategic Planning & Execution Develop and own a quarterly success and expansion strategy for your customer … sales, SAMs and relationship managers alongside customers to mutually identify opportunities for expansion and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Collaborate closely with customers to create tailored Success Plans that align Intralinks solutions with their strategic goals, driving measurable outcomes. Customer Success Strategies Maintain regular, proactive communication More ❯

to work remotely for the rest of the week. Position Position: Full time - permanent Location: London/Brighton/Gatwick/Hybrid We have an exciting opportunity for a Customer Success Executive to work in a critical role to facilitate our clients in having successful campaigns and meeting their objectives, utilising data and insights to evaluate campaign performance. Working … within our global brands division who produce dynamic international events and digital products, the role's aim is to ensure customer success, measure and support business goals, as well as improve customer retention and revenue. Reporting to the Digital Product Manager, the role will be the linchpin between our clients and sales team, acting as the … suggestions for improvement, helping to develop better solutions for our clients. What you'll be doing: Delighting Customers Understanding clients' marketing objectives and acting as the voice of the customer internally, through joining client and agency calls, working closely with internal teams and occasionally attending events and in-person client meetings Closely tracking campaign performance dynamics and providing actionable More ❯

the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Head of Customer Success Based in: London, UK Why we're here: Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated … Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team. Working with Disney … Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment. The Role: The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. They report to the Vice President of Customer Engagement More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Associate within the Customer Success Team, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta … email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta's customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta's success over the last year was exponential and we are now working to … solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Associate within the Customer Success Advisory Team, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role We are looking for an experienced Customer Success Manager to join our Post-Sales team. Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success. … the products or services offered by the company. Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of HIghspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy. The CSM is expected to understand customers' needs and strategically expand engagement with Highspot. … They are tasked with driving product adoption, ensuring customer satisfaction, and fostering advocacy across various organizational levels and functions, including Sales, Marketing, IT, and Finance. Additionally, the CSM proactively identifies account risks, collaborates with internal teams like Deployment Consultants and Technical Account Managers to optimize implementations, and achieves expertise in the Highspot platform. Ultimately, they deliver essential customer More ❯

successful in their deployment projects and meet their business objectives. Our aim is to be trusted advisors to our prospects and customers, working to Workday's core values of Customer Service and Integrity, and protecting Workday's consistent track record of customer happiness. Successful candidates will be passionate about working as part of an account team driving and … estimates, proposals, and contracts. Understand the competitive landscape and prospect needs to effectively position the value of Workday's innovative deployment methodology, AI offerings, and Professional Services. Present Workday Customer Services overview and conduct services discovery sessions. Build and validate Professional Services Proposals and high-level Project Plans. Cultivate mutually beneficial relationships with Workday Service Partners. Assess project team … to effectively showcase the value and benefits of AI solutions. Exceptional relationship-building skills, with a focus on effective communication, empathy, and fostering positive relationships to enhance teamwork, client retention, and collaboration. Language - English is required and German, French or Spanish would be a plus. Our Approach to Flexible Work With Flex Work, we're combining the best More ❯

execute a comprehensive revenue generation strategy that aligns with Zyte's goals and objectives. Lead, mentor, and expand the sales teams, fostering a high-performance sales culture. Oversee the Customer Success and Support teams, ensuring they deliver exceptional value to clients while aligning efforts with broader revenue objectives. Drive initiatives that enhance customer satisfaction, retention, and … needs and resolves issues effectively. Establish key metrics to track performance and growth across all revenue-generating departments. Collaborate with other executives to ensure alignment with product development and customer success initiatives. Identify and pursue new business opportunities, building strategic partnerships and enhancing Zyte's market presence. Analyze market trends to identify potential areas for growth and develop actionable … plans. Represent Zyte at industry events and conferences, positioning the company as a leader in the web data extraction space. Drive customer engagement and retention strategies to maximize long-term revenue. Create and manage effective forecasting and planning processes to meet revenue goals. Requirements: Minimum of 10 years of experience in B2B sales leadership, ideally in the More ❯

to strategic partners and represent the company as a thought leader to NHS stakeholders. Responsibilities Own and drive NHS revenue targets, overseeing two departments focused on new business and customer retention. Build and maintain relationships with NHS decision-makers, including ICBs, NHS Trusts, and PCNs. Coordinate NHS sales and retention strategies, balancing immediate wins with long-term More ❯

empower our members to work in their own unique way. The Role We are looking for a technical-first eCRM Executive to be responsible for; email build & deployment, digital customer communication touchpoints, the day-to-day data order/upkeep of the marketing CRM data, and all related statistical marketing analytics, to ensure the company can make the most … and implement communication strategies across retention and acquisition. eCRM Manage the build, scheduling and send of all internal/external email communications Implement eCRM strategies to improve customer acquisition, retention, and grow the life time value (LTV) of customers Manage the digital touchpoint platforms for customer communications (digital screens, virtual reality tours etc) Ensure … what works well and where there are challenges and opportunities Understand up/down-funnel marketing relationship metrics to drive ROI across the across the various stages of the customer journey. Extensive experience of eCRM and digial marketing, ideally in a similar sector/industry A demonstrable background being involved in customer re-engagement strategies A firm understanding More ❯

a singular focus: driving growth by attracting new consumers to Remitly, converting them into active customers, and increasing their long-term engagement. This is a unique opportunity for a customer-centric product leader who combines sharp product intuition and analytical depth to drive our business forward while delivering meaningful impact for millions of customers around the world. You'll … global product teams. This role is based in our London office and is a hybrid position (2-3 days a week in the office). You Will: Solve for customer needs by using both qualitative and quantitative research to identify high-impact opportunities and feature ideas that reduce friction, improve the customer experience, and deepen engagement to drive … NPV Determine which high-ROI opportunities that accelerate customer acquisition, engagement, retention, and revenue, the team should prioritise, and set a timeline to reach goals quickly Partner with our engineering team to build, test and iterate rapidly, running structured experiments to validate hypotheses, learn quickly, and double down on what works. Communicate and align across engineering, product More ❯

operating in the fast-paced world of online technology and services. With a strong presence across multiple European and global locations, the organisation is on a mission to redefine customer experiences through innovation, collaboration, and technical excellence. Their diverse and dynamic teams bring a shared passion for delivering high-quality services, and are constantly growing, evolving, and pushing boundaries. … Performing routine system maintenance and checks Assisting with software installations and updates Ensuring compliance with IT policies and best practices Documenting solutions and creating knowledge base articles Delivering exceptional customer service and clear communication Following up with users to ensure issue resolution and satisfaction Strong written and verbal communication skills Ability to work collaboratively within cross-functional teams Experience … Familiarity with Microsoft 365, Azure Active Directory, Jira (or similar tools) Knowledge of digital consumer platforms or entertainment/gaming sectors Understanding of relevant industry regulations and compliance standards Customer engagement or retention strategy experience Knowledge of betting or gaming market dynamics Package: Salary up to £42,000 based on relevant experience Regular performance feedback and growth More ❯

we're not just another cybersecurity company - we're redefining how businesses protect themselves by putting human risk management at the heart of security. Every renewal you secure, every customer you retain, and every upsell you drive helps strengthen businesses against evolving cyber threats - and fuels your own success story. This is where your career takes off: top-tier … to specialize, lead, or pivot into new areas of the business. When we grow, you grow. What You'll Do - Make Every Renewal Count Keep Customers for Life: Drive customer retention by building strong relationships and ensuring satisfaction Secure Renewals on Time: Manage and close renewal opportunities, ensuring accurate and timely bookings Grow Revenue: Identify upsell opportunities … from additional seats to product upgrades - to maximize customer value Work Smarter with Sales: Collaborate with sales teams on programmatic upsell opportunities during renewals Be the Partner Customers Trust: Work with our Customer Success Team to resolve issues and improve adoption Think Ahead: Forecast renewal risks and opportunities to support business planning Champion Our Partners: Prioritize renewal activities More ❯

of customers across the U.S. and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence. We're looking for an exceptional CRM Executive to join Team Blue! Gopuff is on a mission to become the go-to platform for instant … of everyday essentials - and our CRM team plays a key role in making that happen. We're looking for a commercially-minded, technically capable CRM Executive to help drive customer engagement, retention, and lifetime value through smart, data-driven campaigns. You'll support the end-to-end execution of multi-channel CRM activity (email, push, in-app … the future of commerce? Let's go. You will: Deliver multi-channel CRM campaigns (email, push, in-app) from planning and segmentation through to execution, QA and reporting. Use customer and behavioural data to personalise messaging and optimise customer journeys across different lifecycle stages (e.g. new, returning, lapsed). Collaborate with commercial and category teams to align CRM More ❯