76 to 97 of 97 Customer Retention Jobs in London

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach … of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our … time. Responsibilities Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner. Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities Empower customers to become self-sufficient More ❯

a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯

a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯

Location: London (EC2M 6XB) Salary: £30,000-£35,000 per annum (DOE) Hours:?Monday-Friday (Onsite) 9:00-17:30 About the role:? Are you passionate about providing exceptional customer service and fostering long-term client relationships? We are seeking a customer focussed individual to join our team. In this role, you will be the primary point of … expectations are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer service or account management roles Strong … positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level of organisational skills with the ability to manage multiple accounts effectively Key responsibilities:? Managing tickets through various systems for day-to-day network requests Placing More ❯

About Us Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. … a portfolio of client programmes and projects. Leading project and programme managers and working with stakeholders to oversee delivery leads. Acting as senior escalation point for delivery issues. Driving customer satisfaction, retention, and growth through reliable project delivery. Ensuring governance, compliance, and best practice across programmes. Partnering with account managers/customer success managers on strategy … and commercials. Develop strategies for resource allocation, ensuring optimal deployment of technical expertise across projects and customer programmes Prioritise at outset embedding innovation, automation, and continuous improvement into service delivery. Strategic Direction & Execution Skills and Attributes Leadership & People Management Lead, mentor, and develop a team of Project Managers and Junior Project Managers, promoting professional growth and capability development. Build More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

Overview The role - Customer Success Manager . We're looking for someone who is ready to roll up their sleeves as an early Customer Success hire. You'll have the chance to bring ideas, best practice and be part of developing this function. Join as the second Customer Success team member and help the business build a … best-in-class customer retention. Reporting into the Head of Customer Success, you'll focus on onboarding, adoption, renewals, and upsells - driving both customer outcomes and commercial growth. You'll be responsible for delivering a high-impact post-sales experience from onboarding and training through to renewal and expansion - with success measured through NRR, upsells, product adoption … and customer satisfaction. Day to day you'll spend your time: You'll look after a mix of customers, from self-serve teams to big enterprise accounts. You'll typically own around 60 accounts - but the level of involvement varies depending on their size and needs. Responsibilities Lead smooth, high-quality onboarding for new customers: setting them up for More ❯

AI, Quantexa's decision intelligence platform creates context to uncover hidden risk and opportunity within data, that drives better business decisions. Our technology solves major challenges across financial crime, customer insight, credit risk, supply chain transparency and fraud. In just nine and a half years, we've grown from a few desks huddled in the corner of a shared … support PoCs, Capture case studies Evangelize product benefits to the industry (events, thought leadership, market positioning) Build and present standard solution demonstrations tailored with supply chain specific messaging Delivery, Customer Success and Retention Review proposals, SoWs and changes as required Provide direction to delivery teams on priorities and guidance towards highest value objectives Engage with our Technology … Account Partners (TAP) organization to connect with existing customers to highlight value delivered, ensure customer satisfaction, to ensure learning is captured back into the proposition and to position us for successful renewals Other functions Work with Analytics Assurance to ensure models are meeting customer needs and delivering the business benefit modelled Work with our alliances and partners to More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping … and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service … improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established years of experience in service or UX design, ideally in complex or regulated More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping … and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service … improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established years of experience in service or UX design, ideally in complex or regulated More ❯

hybrid based, 3 days a week at the companys offices, near to Twickenham/Teddington in Southwest London. This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a … Salesforce CRM. Required Experience & Skills: Previous experience in a B2B sales support role for a SaaS or IT services provider. Strong administrative skills with excellent attention to detail. Exceptional Customer Service skills and confident telephone manner. Experience of working with a CRM - Salesforce would be preferred. Professional communication skillsboth written and verbalwith the ability to communicate confidently with technical More ❯

new category in the connected car space. What will I be doing? Own the product's commercial performance, including forecasting, budgeting, and tracking key metrics like revenue, churn, and customer retention. Define and evolve the product strategy, aligning long-term vision with commercial objectives and market opportunities. Partner with marketing and digital teams to launch features and campaigns that … B testing, and user insights to inform decisions and iterate quickly. Stay ahead of industry trends and competitor activity to continuously improve our offering. Champion the voice of the customer in all product and commercial decisions. What do I need? Proven experience in B2C product management with a strong commercial focus, and the ability to work cross-functionally across … of launching and scaling early-stage products, comfortable taking ideas from 0 to 60 and shaping strategy in ambiguous environments. Deep understanding of subscription-based products, including pricing models, customer lifecycle metrics, and full P&L ownership. Strong storytelling and written communication skills, with proficiency in tools like MS Office to craft compelling narratives and influence stakeholders. Experience in More ❯

hybrid based, 3 days a week at the companys offices, near to Twickenham/Teddington in Southwest London. This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a … Salesforce CRM. Required Experience & Skills: Previous experience in a B2B sales support role for a SaaS or IT services provider. Strong administrative skills with excellent attention to detail. Exceptional Customer Service skills and confident telephone manner. Experience of working with a CRM - Salesforce would be preferred. Professional communication skillsboth written and verbalwith the ability to communicate confidently with technical More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … or Series A-stage company. • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

the company. This role involves working in a dynamic, fast-paced environment, delivering significant change and book of work. Key Responsibilities: Lead the credit decisioning strategy deliveries to optimize customer, product, credit risk management, fraud prevention, customer acquisition, and retention. In-depth knowledge and hands-on experience with decisioning platforms, overseeing end to end change/delivery lifecycle … i.e. the design, testing, and deployment of decision rules, scorecards, and strategies. Collaborate with wider technical teams to optimize the customer experience as part of new and existing customer decisioning. Develop monitoring and tracking for decisioning platform i.e. key risk indicators (KRIs) to reduce latency and ensure decisioning aligns with the company's risk appetite. Engage with key … stakeholders to present insights and drive strategic decisions. Facilitate the delivery of new business and existing customer strategies, incorporating long-term aspirations within the decision system designs. Design decision waterfalls to capture exceptions and leaks within logic and create monitoring of decision flows. Key Requirements: Proven experience maintaining and configuring decisioning systems/platforms in credit cards or consumer More ❯

in Barnet. This tight-knit MSP have been trading for over 20 years supporting locals SMEs who take pride in their training and development opportunities and their stellar client retention rate. To support their growth plans, they have recently moved to a brand new office in Barnet. We are looking for hungry Senior IT Engineers with great L2 … Drivers licence In this Senior IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as the final escalation role point for the 1st & 2nd Line Support team, exposing yourself to a number of cloud-based projects and a … real chance to boost your career in the right direction with more project exposure. Occasional visits to customer sites will be required. With this opportunity, you will achieve: Starting salary ranging from £40,000-£50,000 per annum Discretionary bonus 31 days annual leave (incl. Bank Holidays & Christmas shutdown period) Private medical scheme Contributory pension scheme Plus much more More ❯

Conversion is the world's most trusted agency for data-driven decision-making, with teams across North America and EMEA. We help businesses solve complex challenges by using the best available evidence, combining experimentation & research to drive confident, high-impact More ❯