76 to 100 of 217 Customer Retention Jobs in London

Manager (Loyalty) Up to £75,000 + Benefits | Hybrid (2 days per week in Central London) This is a fantastic opportunity to join a customer-focused business where loyalty is a key strategic priority. You'll take ownership of loyalty analytics, helping shape customer strategy through insight, measurement … segmentation, and personalisation. The Company A well-established consumer brand investing heavily in its customer and loyalty proposition. Analytics sits at the heart of decision-making, with strong visibility across senior stakeholders and a growing focus on data-driven customer engagement. The Role You will lead the analytics ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … customisation, integrations, upgrades, migrations, and continual service improvement initiatives.This is an excellent opportunity for an experienced Dynamics 365 professional who enjoys combining technical expertise, customer engagement, and solution delivery within a managed services and consultancy environment.Key ResponsibilitiesProvide senior-level consultancy, support, and technical leadership for Microsoft Dynamics ...

## Customer Success Manager (Nonprofit/NGO)Applyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR349858*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. … CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing ...

Enterprise Accounts team, a high-paced sales environment that manages our largest and most valuable customers. We're looking for an exceptional salesperson and customer partner with a proven track record of generating and closing upsell and renewal opportunities. You'll work closely with Marketing and our partner community … strengthen and expand account relationships, introduce new technology into the existing customer base, and drive retention and incremental revenue.The ideal candidate is self-motivated, commercially minded, and a strong team player. You'll thrive in a fast-paced, agile, and well-structured sales environment that regularly reinvents ...

market strategies.Cross-Functional Sales ExecutionOrchestrate dedicated cross-functional deal teams—including Strategic Sales Engineers, Solutions Architects, Product Managers, and Executive Sponsors—to drive unified customer pursuits.Partner with Customer Success and Post-Sales Engineering to ensure successful deployment, high customer retention, and long-term account expansion ...

Enterprise Accounts team, a high-paced sales environment that manages our largest and most valuable customers. We're looking for an exceptional salesperson and customer partner with a proven track record of generating and closing upsell and renewal opportunities. You’ll work closely with Marketing and our partner community … strengthen and expand account relationships, introduce new technology into the existing customer base, and drive retention and incremental revenue. The ideal candidate is self-motivated, commercially minded, and a strong team player. You’ll thrive in a fast-paced, agile, and well-structured sales environment that regularly ...

within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world … Signature Success Plan provides enterprise customers with Salesforce’s highest level of strategic partnership, technical expertise, and proactive support.We are looking for a Senior Customer Success Manager (CSM) to partner with nonprofit and NGO customers, helping them maximize the value of their Salesforce investment. In this role, you will ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … integrations, upgrades, migrations, and continual service improvement initiatives. This is an excellent opportunity for an experienced Dynamics 365 professional who enjoys combining technical expertise, customer engagement, and solution delivery within a managed services and consultancy environment. Key ResponsibilitiesProvide senior-level consultancy, support, and technical leadership for Microsoft Dynamics ...

customers maximise the value of their Emburse solutions. Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills. They partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommend best-practice solutions … manage configuration and change requests, resolve complex issues and proactively identify opportunities to improve the customer's use of the Emburse SaaS platform.The role requires the ability to manage multiple customer priorities while building strong, long- term relationships and providing a consistently high level of service.**Please note ...

LondonCustomer Success Group – Customer Success/Full-time/HybridIndustry leader? Well, how about an industry creator?!WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across … innovate with some of the most talented people out there, WalkMe is the place for you!We’re looking for a French speaking Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption ...

they do best. About the role: AsGlobal Marketing Directoryou will develop, manage, execute, and track marketing programs that create pipeline for new logo acquisition, customer growth, and customer retention in priority growth markets across the Europe and Middle East region including countries such as the U.K. … markets. Build and manage best-in-class inbound/outbound demand generation programs for the complete demand lifecycle- from new logo acquisition to client retention and growth - with the most effective mix of marketing channels combined with BDR and digital prospecting support. Build demand generation experiences across localized ...

customers maximise the value of their Emburse solutions. Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills. They partner closely with Customer Success,Support, Product and other internal teams to understand customer requirements, recommendbest-practice solutions, manage … configuration and change requests, resolve complex issuesand proactively identify opportunities to improve the customer's use of the Emburse SaaS platform. The role requires the ability to manage multiple customer priorities while building strong, long-term relationships and providing a consistently high level of service. **Please note this ...

spearheading new feature releases, supercharging sales enablement, and accelerating product adoption. Product Marketing at Arbor sits at the powerful intersection of Product, Sales, and Customer Success. Your mission will be to ensure our commercial teams are world-class advocates for our product, while ensuring our customers deeply understand … Product team to launch high-impact new features and products. Sales Acceleration: Competitively position Arbor products to boost win rates and shorten sales cycles. Customer Success: Drive the adoption of key features to directly support customer retention, renewals, and NRR growth. Commercial Enablement: Ensure all frontline ...

other's backs. The Role How well we understand our customers shapes almost every commercial decision we make. This role leads that understanding, developing customer and commercial insight across rich booking, behavioural, marketing, digital and product data. You will move the organisation beyond reporting towards genuine diagnosis: why performance … changing, what is driving customer behaviour and where we should act. It brings together customer insight, commercial thinking and real stakeholder influence, with a team of analysts to lead and develop. Senior leaders will look to you for the answer, and for the recommendation that follows it. What ...

managing, renewing and expanding relationships with our valued clients.As an Account Manager at Meltwater, you will play a key role in maintaining strong customer partnerships, ensuring clients gain maximum value from our platform, and identifying opportunities for account growth.At Meltwater, we offer more than just a job. … within assigned accounts following their transition from the Client Acquisition team.Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.Collaborate closely with the Customer Success team ...

grow an online consumer business. Rather than managing the technical aspects of a website, you'll be responsible for increasing sales by improving the customer journey, driving conversion, increasing average order value, and building customer loyalty. Working closely with the Marketing, Creative and Commercial teams, you'll develop … execute initiatives that improve acquisition, retention and lifetime value, using data and customer insight to inform decisions. Key Responsibilities Own the commercial performance of the DTC channel, delivering sales and growth targets. Develop and execute initiatives to improve conversion, average order value and customer lifetime value. ...

customers and have experience selling data, software, SaaS, consulting or managed services solutions into government organisations.This is a strategic role focused on developing senior customer relationships, driving retention, identifying growth opportunities and expanding Experian's footprint across government organisations. You will act as the trusted commercial lead … contact.Build trusted relationships with senior stakeholders across government organisations.Develop and execute account plans that deliver retention, revenue growth and long-term customer value, understanding customer priorities, policy drivers and transformation objectives to identify new opportunities.Account Growth & Business DevelopmentDrive organic growth through upselling and cross-selling Experian ...

Zencore is seeking an experienced Senior Client Manager to drive strategic customer relationships, expand existing accounts, and accelerate Google Cloud adoption within some of the world’s largest enterprises. This role is ideal for a seasoned consulting sales professional who understands how to build executive relationships, identify new opportunities … ability to effectively co-sell alongside Google Cloud field teams. Responsibilities Develop and execute strategic account plans that drive revenue growth and long-term customer success. Build trusted relationships with executive stakeholders across business and technology organizations. Spend significant time onsite with strategic customers, serving as the primary point ...

have experience selling data, software, SaaS, consulting or managed services solutions into government organisations. This is a strategic role focused on developing senior customer relationships, driving retention, identifying growth opportunities and expanding Experian's footprint across government organisations. You will act as the trusted commercial lead … Build trusted relationships with senior stakeholders across government organisations. Develop and execute account plans that deliver retention, revenue growth and long-term customer value,understanding customer priorities, policy drivers and transformation objectives to identify new opportunities. Account Growth & Business Development Drive organic growth through upselling ...

specific named accounts, including identification of incremental revenue opportunities, new product and service opportunities and retention of existing services. Provides support for customer relationship management and customer satisfaction in addition to delivering customer revenue and retention objectives. Identifies and manages interactions with assigned … group of existing customers to identify cross/up and repeat sales opportunities. Resolves problems and ensuring customers receive high quality customer service. Works with moderate guidance in own area of knowledge.Job DescriptionThe Account Manager role has two core strands: owning client relationships and up-sale (account management ...

sales organization, providing best practices and technical architecture guidance, driving POC’s and helping secure the technical win to exceed new bookings, expansion, and customer retention targets. Main Responsibilities Strategic Value & Executive Advisory Executive Technical Value: Partner with sales engineers , account executives and business consultants to drive … Context Graph (operational memory layer) and Knowledge Graph connectors to integrate unstructured, federated enterprise data sources (e.g., SharePoint, Confluence, Google Drive) into the customer’s AI ecosystem without data migration. Cross-Functional Leadership & Delivery The "Road to 80%" Methodology: Lead the critical technical hand-off between pre-sales ...

check-ins, business reviews, roadmap discussions, discovery workshops, etc. Act as the main bridge between enterprise clients and Vega’s product & engineering teams, translating customer needs into clear, prioritised, and deliverable work - with clear success criteria and scalability with the platform. Work with Product to ensure there … clear linkage between customer demand and product direction - collaborating to understand the trade-offs between effort, impact, and complexity and prioritise customer-driven requests across the product surface and multiple customers. Actively build and shape the playbook for how we run engagements at scale, with processes and automations ...

measurable lever on workload health, consumption growth, and long-term value.This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed … executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake.Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes.Lead the DSE team's contribution ...

customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This is a highly rewarding role offering the opportunity to work … SaaS applications.Act as the primary point of contact for customers, ensuring service commitments and business objectives are consistently achieved.Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities ...

Manager to join a leading B2B SaaS company in the UK. As the Senior Product Manager, you will lead initiatives focused on product growth, customer adoption, platform engagement, and user experience improvements. You’ll collaborate closely with Engineering, Design, Sales, Customer Success, Marketing, and Data teams to deliver … impactful product enhancements and drive business outcomes. As the Senior Product Manager, you will be responsible for: Driving product growth, customer engagement, and retention across a rapidly scaling SaaS platform. Owning and optimising the customer journey, from onboarding and activation through to expansion and renewal. Identifying ...