Services, Government and Defense. The Opportunity We are looking for an experienced and client-focused CSDM to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working … and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance … proven ability to undertake consultative-style client engagements Excellent consulting, stakeholder management; strong verbal and written communication Experienced in the full Customer life cycle from pre-Sales through to delivery and ongoing Support of Tooling solutions i.e. ServiceNow or similar Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external More ❯
Services, Government and Defense. The Opportunity We are looking for an experienced and client-focused CSDM to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working … and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance … proven ability to undertake consultative-style client engagements Excellent consulting, stakeholder management; strong verbal and written communication Experienced in the full Customer life cycle from pre-Sales through to delivery and ongoing Support of Tooling solutions i.e. ServiceNow or similar Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external More ❯
Services, Government and Defense. The Opportunity We are looking for an experienced and client-focused CSDM to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working … and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance … proven ability to undertake consultative-style client engagements Excellent consulting, stakeholder management; strong verbal and written communication Experienced in the full Customer life cycle from pre-Sales through to delivery and ongoing Support of Tooling solutions i.e. ServiceNow or similar Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external More ❯
london (city of london), south east england, united kingdom
Mozaic
Services, Government and Defense. The Opportunity We are looking for an experienced and client-focused CSDM to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working … and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance … proven ability to undertake consultative-style client engagements Excellent consulting, stakeholder management; strong verbal and written communication Experienced in the full Customer life cycle from pre-Sales through to delivery and ongoing Support of Tooling solutions i.e. ServiceNow or similar Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external More ❯
large scale transformation programmes across the Consumer Product, Retail, Foodservice, Distribution and Automotive industries. Deloitte has a long-standing relationship with SAP. We are the global number one SAP delivery partner with over 200 S/4HANA implementations delivered to date. By combining this experience and strategy with a deep knowledge of the Consumer Products, Retail, Foodservice, Distribution and … most. Connect to your opportunity Your role will involve: Leading programme management functions on large scale transformation programmes Ensuring our transformation programmes are delivered with good governance Manage large delivery teams to design end-to-end solutions and ensure deliverables are consistent with design principles, standards and methodologies Use knowledge of the S/4 HANA Cloud roadmap and … competencies: Demonstrate extensive experience of programme management on ERP implementations, across all phases of a programme lifecycle Extensive experience influencing stakeholders in senior client positions Thought leadership in latest delivery SAP programme methodology, phases and activities Expertise in delivering good governance of ERP implementations, including in risk mitigation, dependency management and effective programme planning Good knowledge of SAP products More ❯
. Connect to your opportunity Your role will involve: Leading programme management functions on large scale transformation programmes Ensuring our transformation programmes are delivered with good governance Manage large delivery teams to design end-to-end solutions and ensure deliverables are consistent with design principles, standards and methodologies Use knowledge of the S/4 HANA Cloud roadmap and … competencies: Demonstrate extensive experience of programme management on ERP implementations, across all phases of a programme lifecycle Extensive experience influencing stakeholders in senior client positions Thought leadership in latest delivery SAP programme methodology, phases and activities Expertise in delivering good governance of ERP implementations, including in risk mitigation, dependency management and effective programme planning Good knowledge of SAP products More ❯
