We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks … off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the … efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktopMore ❯
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks … off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the … efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktopMore ❯
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks … off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the … efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktopMore ❯
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks … off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the … efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktopMore ❯
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time | Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining … streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software... Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities … Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation More ❯
2nd Line Support Engineer – EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time | Permanent Industry: IT £30-40k + Benefits Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you’ll play … streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software... Your Role As a 2nd Line Support Engineer, you’ll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities … Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation More ❯
2nd Line Support Engineer – EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time | Permanent Industry: IT £30-40k + Benefits Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you’ll play … streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software... Your Role As a 2nd Line Support Engineer, you’ll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities … Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation More ❯
Role: Executive Support Specialist Location: London, UK Inside IR35 Contract Complete Onsite JOB SUMMARY: This vacancy is for an Executive support engineer based 5 days a week onsite at our client’s office on London. The role is mostly desktop break fix supporting the senior leadership team. This role is client facing so strong stakeholder skills are … needed, and it includes being a point of contact for the executive support team. We are looking for someone who has previous experience supporting executives at an enterprise level. Minimum of 3 years (desirable 6 years)’ technical experience in providing quality services to the end users which includes Possess strong communication skills in English both verbal and written. Have … interface to the customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues. Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime. Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics. Be able to provide a More ❯
Role: Executive Support Specialist Location: London, UK Inside IR35 Contract Complete Onsite JOB SUMMARY: This vacancy is for an Executive support engineer based 5 days a week onsite at our client’s office on London. The role is mostly desktop break fix supporting the senior leadership team. This role is client facing so strong stakeholder skills are … needed, and it includes being a point of contact for the executive support team. We are looking for someone who has previous experience supporting executives at an enterprise level. Minimum of 3 years (desirable 6 years)’ technical experience in providing quality services to the end users which includes Possess strong communication skills in English both verbal and written. Have … interface to the customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues. Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime. Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics. Be able to provide a More ❯
Permanent Role – Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer – Onsite/London We are seeking an experienced Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer to be a member of the Information Technology Department who is responsible for the day-to-day support of all systems and infrastructure used by … our end users. Role Overview: Job Title: Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer Location: London/Onsite (5 days a week onsite) Contract Type: Permanent Responsibilities: Resolve hardware and connectivity issues as they arise, escalating them within the team when appropriate. Configure, deploy, and support physical and virtual computers, as well as network … equipment. Assist in project planning and participate in managing small initiatives. Coordinate with the IT Infrastructure team and support change/maintenance windows for infrastructure systems. Perform routine software upgrades on network infrastructure to patch vulnerabilities. Qualifications: 5+ years of relevant experience Experience providing face-to-face/on-site support to end users Monitor, troubleshoot, diagnose, and More ❯
offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and … working with you. Job Title: ISM Technician/EUC Support Consultant Location: London Experience: 1 to 7 years Brief Job Description: • Hardware Inventory Management ensuring stock levels are constantly monitored. • Hardware request and receipt through our internal ordering system. • Actively monitoring the ticket queue and managing requests through to completion. • Housekeeping on IT rooms. • Supporting events like annual Power … down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). • Category: L1 and L2 Support operations • Supports hardware decommissioning events. • Supports Business moves/changes – ensure involvement in early stages of planning. • Managing escalations through to conclusion. • Manage client expectations. • Setup and installation of Temporary training rooms/Office wide More ❯
City of London, London, United Kingdom Hybrid / WFH Options
OneAPPS Consulting
offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and … working with you. Job Title: ISM Technician/EUC Support Consultant Location: London Experience: 1 to 7 years Brief Job Description: • Hardware Inventory Management ensuring stock levels are constantly monitored. • Hardware request and receipt through our internal ordering system. • Actively monitoring the ticket queue and managing requests through to completion. • Housekeeping on IT rooms. • Supporting events like annual Power … down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). • Category: L1 and L2 Support operations • Supports hardware decommissioning events. • Supports Business moves/changes – ensure involvement in early stages of planning. • Managing escalations through to conclusion. • Manage client expectations. • Setup and installation of Temporary training rooms/Office wide More ❯
be listened to and if you’ve used something before that makes an improvement, your team will want to hear it. You’ll be coming into the end user support team, helping a range of people at the firm, and solving all kinds of their issues. You’ll be responding to various kinds of tickets, and you’ll be … encouraged to fulfil every ticket – with support from the team for anything you can’t solve right now. Whether you’re onboarding new users, or solving a complex network performance issue, automation needs to be at the heart of everything you do. This is an extremely efficient technical environment and they’re keen to keep it that way. You … re going to need to have experience in a similar IT Support role in a Microsoft environment. You’ll of course need to have strong PowerShell or Python to automate – you’ll need to show where you’ve done this before at interview. The rest will be down to your approach to problem solving and your ability to work More ❯
Key Responsibilities Advanced Support & Problem Management (Tier 2/3) Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization. Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions. … Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Endpoint & Systems Management Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching. Develop, test, and deploy automated scripts ( PowerShell, Python, or … or execute major IT projects, including large-scale OS migrations, enterprise application rollouts, and infrastructure upgrades impacting the end-user environment. Act as the subject matter expert (SME) for desktop standardization, security compliance, and VDI management. Collaborate with Infrastructure and Security teams to test, validate, and roll out security patches and system changes. Mentorship & Knowledge Transfer Serve as a More ❯
Key Responsibilities Advanced Support & Problem Management (Tier 2/3) Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization. Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions. … Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Endpoint & Systems Management Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching. Develop, test, and deploy automated scripts ( PowerShell, Python, or … or execute major IT projects, including large-scale OS migrations, enterprise application rollouts, and infrastructure upgrades impacting the end-user environment. Act as the subject matter expert (SME) for desktop standardization, security compliance, and VDI management. Collaborate with Infrastructure and Security teams to test, validate, and roll out security patches and system changes. Mentorship & Knowledge Transfer Serve as a More ❯
Deskside Support Analyst - 1st Line, 2nd Line, Law firm Our leading law firm client are currently looking to take on a new Deskside Support Analyst (1st Line, 2nd Line, Law firm) on a temporary basis for 12 months. The firm are currently embarking on a technology investment and transformation and are now to be considered a premier firm … among the legal sector. They have an extremely pleasant culture with an outgoing and collaborative IT team. To be considered for this Deskside Support Analyst (1st Line, 2nd Line, Law firm) role, it's ideal that you have: Law firm experience preferred 1 years experience within IT Support Keen attitude and learning mindset Professional approach to customer service … Key responsibilities will include: Managing escalated IT incidents, problems and change requests on behalf of internal clients; Deliver a high quality, responsive support service with guidance at users’ desks; Manage and update incidents, problems and changes in the service desk system (ServiceNow); Research, diagnose and troubleshoot a wide range of hardware and software issues; Imaging and setup of new More ❯
