We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role is based at their offices near … to Sutton in Surrey/Greater London. Key Responsibilities: Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices and applications; in addition to maintaining and updating IT documentation and databases. … SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills and ability to work with people at all levels. Ability to prioritise tasks and with good time management skills Hold a More ❯
Helpdesk Consultant to join our growing team. This entry-level position comes with full training, offering an excellent opportunity for someone looking to begin a career in MIS Support Services. As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll … next steps, escalating to colleagues where necessary. Provide initial responses to new tickets via phone or email, gathering additional information from customers. Use the Helpdesk Knowledge Base to support call handling and troubleshooting. Create and maintain Knowledge Base articles for recurring or common issues. Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure. Undertake training … and accreditation in Bromcom and Arbor Management Information Systems. Perform other duties as required to support the Helpdesk and wider team. Person Specification Excellent verbal and written communication skills. Works well as part of a team and supports colleagues. Remains calm and effective under pressure. Motivated to learn, grow, and take on additional responsibilities. Demonstrates initiative and the More ❯
Helpdesk Consultant to join our growing team. This entry-level position comes with full training, offering an excellent opportunity for someone looking to begin a career in MIS Support Services. As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll … next steps, escalating to colleagues where necessary. Provide initial responses to new tickets via phone or email, gathering additional information from customers. Use the Helpdesk Knowledge Base to support call handling and troubleshooting. Create and maintain Knowledge Base articles for recurring or common issues. Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure. Undertake training … and accreditation in Bromcom and Arbor Management Information Systems. Perform other duties as required to support the Helpdesk and wider team. Person Specification Excellent verbal and written communication skills. Works well as part of a team and supports colleagues. Remains calm and effective under pressure. Motivated to learn, grow, and take on additional responsibilities. Demonstrates initiative and the More ❯
