1 to 25 of 45 ITIL Certification Jobs in London

resolver groups. Incident Leadership: Strong judgment in triaging, first-line fixing, and escalating specialist issues. Desirable Skills Experience administering AWS products, particularly AWS Workspaces. ITIL certification or strong working knowledge of ITIL frameworks. What We Offer: Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave ...

status of their escalated issues. Service Management: Develop and implement IT support strategies and plans within the respective IT Support areas. Ensure adherence to ITIL service management principles and best practices. Ensure adherence to IT best practices and maintain security protocols. Coordinate with other departments to understand their technology … communication and people skills. Ability to manage multiple tasks and projects simultaneously. Qualifications Bachelor’s degree in IT, Computer Science, or a related field. ITIL Certification: Understanding of IT Service Management (ITSM) practices. Microsoft Security Operations Analyst (SC-200). CompTIA Security+ or equivalent. Skills Passion for solving ...

performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities. Service Management Expertise Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost … learning. Requirements: Experience in service management, service development, or portfolio management within the IT sector. Strong project management capability; PMP, PRINCE2, or equivalent preferred. ITIL certification or demonstrated understanding of ITIL service lifecycle practices. Technical understanding of networking and cybersecurity technologies. Proven ability to influence, negotiate ...

control frameworks including ISO 27001, NIST CSF, CIS Benchmarks and ITIL. Qualifications: Minimum of one below is required: Minimum of one below is required: ITIL V4 Microsoft Certified: Azure Security Engineer Associate Problem Solving and Judgment Customer Focus Planning and Reviewing Performance Focus Communication and Confidence About Us Life ...

Experience of business continuity, disaster recovery and service resilience, including exercises and testing. Experience leading and developing technical or operational teams. Strong understanding of ITIL incident, problem and change management practices. Excellent organisational and communication skills, with the ability to lead technical bridges and communicate clearly under pressure. Experience … continuity or disaster recovery in a critical environment. Experience operating within regulated, safety-critical or mission-critical environments (critical national infrastructure an advantage). ITIL certification, or equivalent demonstrable incident management experience. A track record of working closely with customers and third‐party partners to maintain service quality ...

sessions Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits Preferred Qualifications Background in Professional Services, Solution Consulting, or Enterprise Architect roles ITIL certification (Foundation or higher) or equivalent IT governance framework knowledge Experience at a SaaS company in customer success, implementation, or post-sales engineering ...

management. Exceptional stakeholder engagement and client-facing skills. Experience managing and developing high-performing teams. Familiarity with Agile and Waterfall delivery methodologies. Desirable Experience ITIL certification or service management experience. Experience with project and service management tools such as Jira, Microsoft Project or similar platforms. Exposure to large ...

global chapter structures without direct line authority. Understanding of financial services regulatory requirements relevant to IT infrastructure, including DORA or equivalent operational resilience frameworks. ITIL Certified is preferred We offer in return! Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase additional days ...

working with colleagues, customers and suppliers. - Clear communication, a customer-first mindset and a proactive approach to ownership and improvement. Relevant Microsoft, networking or ITIL certifications are desirable. Why join us? This is an opportunity to make a meaningful impact, working across a varied technology environment and helping shape ...

mandatory exit requirements before Go-Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes, and stakeholder management , with the ability to drive transition activities across multiple teams. Key Responsibilities Lead and facilitate Service Transition activities from project …/Service Management . Experience working as a Service Transition Lead, AIS Lead, Transition Manager, or IT Service Management Lead . Strong knowledge of ITIL/IT Service Management processes . Experience managing end-to-end service transition and Go-Live readiness . Hands-on experience with Service Acceptance ...

Computing or Enterprise Services would also be advantageous. Experience supporting Day-1 readiness, organisational integration or major technology migration programmes would be highly relevant. ITIL certification would be beneficial but is not essential. If you are an experienced Transition Manager with a strong background in Operational Readiness, Acceptance ...

working with colleagues, customers and suppliers. Clear communication, a customer-first mindset and a proactive approach to ownership and improvement. Relevant Microsoft, networking or ITIL certifications are desirable. Why join us? This is an opportunity to make a meaningful impact, working across a varied technology environment and helping shape ...

management and executive communication skills. Desirable Experience Utilities, Energy or Critical National Infrastructure experience. Regulated industry experience. Experience managing SIAM or multi-supplier environments. ITIL certification. MSP/Prince2 Practitioner. Agile/Sprint Programme delivery experience. Experience supporting service transition into a managed service provider. Required Skills Programme Management ...

Improvement (CSI) initiatives Ensure effective financial and resource management for client accounts Collaborate with suppliers and third-party vendors to maintain service levels Requirements: ITIL Certification (Foundation or higher) Minimum 5 years' experience in Service Management roles Previous experience working in a Managed Service Provider (MSP) Proven ability ...

maintenance processes. Excellent leadership and people management skills. Ability to analyse service performance data and implement improvements. Strong stakeholder management and communication skills. ITIL certification or equivalent service management framework knowledge (desirable). Key Attributes Strategic thinker with a focus on operational excellence. Proactive and results-driven. Ability ...

party vendors and service providers Oversee change, release, and capacity management On-call support including out-of-hours critical periods WHO YOU ARE Essential: ITIL qualified with 5+ years managing support functions in Financial Services Strong incident, problem, change, and release management experience Experience supporting critical, high-volume trading ...

Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The ideal candidate will have ITIL certification, a minimum of 5 years in service management, and strong client relationship management skills. The role includes daily operations oversight and driving ...

Handover Stakeholder Management Desirable Experience Utilities, Energy or Critical National Infrastructure experience (CNI). Regulated industry experience. Experience managing SIAM or multi-supplier environments. ITIL certification. MSP/Prince2 Practitioner. Agile/Sprint Programme delivery experience. Experience supporting service transition into a managed service provider. ...

Crime or Compliance. Extensive IT experience within financial services. Bachelor's degree in Computer Science, Information Systems or a related discipline. CAMS, PMP or ITIL certifications are advantageous. BENEFITS Hybrid and flexible working. Competitive VP-level remuneration. Private medical insurance, life and disability cover. Employee wellbeing support, including counselling ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multiple industry sectors - would be nice to have worked (but not essential to have worked ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. A high number of candidates may make applications for this position, so make sure to send your CV and application through ...

delivery. act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following: Supporting, developing, and transforming enterprise … manage the effective transfer of ICT services to new service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF Experience ...

Job Description***This role is currently only open to employees of Arbuthnot Latham***Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe ...

regular service reviews and stakeholder meetings. Identify risks and implement corrective and preventive actions. Ensure effective communication between business stakeholders and technical teams. Support ITIL-based service management processes and best practices. Manage escalations and ensure timely resolution of critical issues. Mandatory: Proven experience working within the Airline/… Aviation industry. Proven experience as a Service Delivery Manager or in a similar IT service management role. Strong knowledge of IT Service Management/ITIL principles. Experience managing SLAs, KPIs, service performance, and escalations . Strong stakeholder and client management skills. Experience coordinating cross-functional technical and operational teams. ...

management skills. Ability to make sound decisions under pressure and balance service resilience, security, cost and delivery priorities. Desirable Qualifications and Experience Relevant cloud certification at associate or professional level. ITIL qualification or equivalent service-management experience. Experience with infrastructure as code, DevOps practices, site reliability engineering ...