126 to 150 of 239 Journey Map Jobs in London

international is a requirement. Responsibilities Gather and validate business and technical requirements using business analyst and design thinking techniques Articulate user experiences through developing user persona, storyboards, customer journey maps Assist with the development of and prioritisation of product user story/requirements and maintain the overall product backlog Support the facilitation of workshops using different techniques Design More ❯

elevate patient experiences while ensuring safety, accessibility, and compliance. Leading design discovery efforts to deeply understand patient needs, behaviours, and pain points through techniques such as user interviews, journey mapping, and usability testing. Translating research insights into actionable design strategies that inform product development and business decisions. Promoting a culture of continuous learning and improvement by leveraging patient More ❯

and retention. Support the design and execution of customer segmentation strategies. Collaborate with cross-functional teams to align customer insights with business goals. Lead initiatives to improve customer journey mapping and experience optimisation. Work with wider data engineering and IT teams to ensure data accuracy, accessibility, and integration across platforms (e.g., CRM, CS platforms, BI tools). Evaluate More ❯

performance athletes with essential tools for peak performance. We are seeking a passionate UX Designer to craft exceptional user experiences across digital platforms. Responsibilities include creating user personas, journey maps, wireframes, and prototypes. A strong portfolio showcasing UX/UI design skills and project process is required. Proficiency in design tools such as Miro and Figma is essential. More ❯

complex user needs and business requirements into intuitive, accessible, and engaging user experiences. Collaborate closely with Product Managers, Engineers, and other stakeholders. Conduct user research. Develop user personas, journey maps, user flows, and information architecture. Stay current with UX trends, best practices, and emerging technologies. Create wireframes, mockups, and interactive prototypes at varying levels of fidelity. Manage your More ❯

complex user needs and business requirements into intuitive, accessible, and engaging user experiences. Collaborate closely with Product Managers, Engineers, and other stakeholders. Conduct user research. Develop user personas, journey maps, user flows, and information architecture. Stay current with UX trends, best practices, and emerging technologies. Create wireframes, mockups, and interactive prototypes at varying levels of fidelity. Manage your More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯

an eye for the detail. Ensure that business analysis activities and requirements are aligned with organisational strategies and objectives. Articulate user experiences through developing user persona, storyboards, customer journey maps. Identify changes to operating models and any business change required to support technical delivery and change. Identify improvements to the analysis process, techniques and methods and present improvements More ❯

Advocate for the user throughout the product development lifecycle, ensuring their needs and pain points are represented in decision-making. Build and maintain research artifacts, including user personas, journey maps, and research repositories. Stay current on industry trends, tools, and methodologies to ensure best practices in UX research. Required Qualifications 3-5 years of experience in UX research More ❯

an eye for the detail Ensure that business analysis activities and requirements are aligned with organisational strategies and objectives. Articulate user experiences through developing user persona, storyboards, customer journey maps Identify changes to operating models and any business change required to support technical delivery and change Identify improvements to the analysis process, techniques and methods and present improvements More ❯

organization. Strong facilitation skills for design thinking workshops and collaborative ideation sessions. A portfolio showcasing how your research directly influenced design decisions and business outcomes through artifacts like journey maps, personas, quantitative analysis of user behavior data, usability tests, and service blueprints Why Choose Fitch: Hybrid Work Environment: 2 to 3 days a week in office required based More ❯

Job Title: Lead Customer Journey Manager - D2C Investments Location: Leeds, Edinburgh or London Salary : £76,194 - £89,640 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive … you'll ensure the AI experience is clear, natural, and candid to empower customers to feel more confident in their financial decisions. What you'll be doing: Customer Journey Leadership: You'll play a pivotal role in product development-supporting Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at … driven Decision Making : Independently integrate insights from diverse data, systems, and processes, helping the team make sense of this information and apply it to prioritisation and design decisions. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

for someone who can demonstrate experience with: People Change & Transformation Business Architecture/Service Design Capability TOM-developing models for oversight and compliance Process Design Organisational Structure User Journey Mapping Please apply within to find out more! Seniority level Mid-Senior level Employment type Full-time Job function Project Management Industries Non-profit Organizations #J-18808-Ljbffr More ❯

work closely with cross-functional teams to identify areas for improvement or re-design, develop solutions and drive change throughout the organisation. You will ensure that our customer journey and processes are accurately documented and regularly reviewed and that the information within them is made available in an accessible format for the wider organisation. In this role, you … of process changes. Ensure that local work instructions, knowledge articles, tools & systems have been updated and relevant training and communications provided. Analyze existing business processes and the customer journey and identify opportunities for improvement to increase efficiency, effectiveness and/or customer experience Monitor and evaluate the effectiveness of new processes and make continuous improvements Develop and maintain … process documentation, knowledgebases and training materials. Who you are 3+ years of experience in business change, business process management, or a related role Experience with process and customer journey mapping and associated tools. Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus Leadership - Proven ability to lead and guide global teams to successfully deliver More ❯

Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer journeys for mobile and More ❯

Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer journeys for mobile and More ❯

Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer journeys for mobile and More ❯

cities in the world. With our industry-first mobile ticketing SDK, we've partnered with large players in the transport space, including Uber, Moovit and Transit. Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here … process by refining requirements, clarifying goals, and helping teams build with confidence. Help prioritise enhancements and fixes based on user impact, team feedback, and company objectives. Facilitate workshops to map user journeys, explore ideas, and gather actionable feedback. Qualifications About You Experienced as a Business Analyst or in a similar role within a software or product-led environment. Able … to turn business challenges into well-structured, user-centric requirements. Comfortable working with SDKs, APIs, and cross-functional engineering teams. Skilled in gathering insights via conversations, workshops, and journey mapping. Strong attention to detail and clear documentation skills. A collaborative mindset, confident communicating across diverse stakeholders. Familiar with Agile delivery practices. A qualification such as BCS or IIBA More ❯

includes The Wine Flyer. Each business has its own goals and strategy, but collectively, we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity IAG Loyalty manages the Avios currency, which millions of customers collect and spend … readiness for key periods like Easter, Summer, and Christmas. Create offer scopes and editorial content briefs to support trading and SEO efforts. Lead digital experience projects, including customer journey mapping and integrating social media to drive sales. Use data insights to identify UX improvements, enhancing conversion and shopping experiences. Contribute to the delivery of innovative online experiences, collaborating More ❯

with executive leadership - Prioritization of momentum over perfection, with a deep understanding of effective processes and the ability to apply frameworks and methodologies to address specific problems (OKRs, Journey Mapping, etc.) - Experience collaborating and problem solving with cross-functional teams, including engineering, product, program management, data, sales, and design - High capacity for collaboration and open communication - A learning More ❯

B tests, and KPIs using various analytical tools to measure campaign effectiveness and ROI, and provide actionable insights to optimize campaigns. Identify opportunities for automation throughout the user journey, including setting up triggered communications based on lifecycle stages, trading behaviour, and account activity. Ensure all CRM activities comply with industry regulations (e.g., GDPR, local marketing laws) and reflect … optimise campaign performance. Extensive experience working with CDPs; familiarity with Optimove is an advantage. Proficiency in CRM segmentation, targeting, and personalization tactics. Experience with CRM campaign automation and journey mapping tools. Experienced in customer loyalty and referral programs. Solid understanding of the trading and investing industry to continuously improve our comms and customer experience. Personal Specifications Internally driven More ❯

as your team grows. Your Profile: Proven experience in account management, specialising in CX within the digital services or e-commerce industry. In-depth understanding of CX methodologies, journey mapping, design systems, data analysis. Strategic thinker, able to write briefs and manage projects to delivery. Exceptional leadership and team management skills. Strong problem-solving, communication, and negotiation abilities. More ❯

with executive leadership Prioritization of momentum over perfection, with a deep understanding of effective processes and the ability to apply frameworks and methodologies to address specific problems (OKRs, Journey Mapping, etc.) Experience collaborating and problem solving with cross-functional teams, including engineering, product, program management, data, sales, and design High capacity for collaboration and open communication A learning More ❯