Customer Success Manager, Commercial
- Location
- Greater London, England, United Kingdom
Strategic Account Management Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth Build and maintain multi-level … relationships within customer organisations, from program managers to C-suite decision-makers Conduct regular Executive Business Reviews showcasing metrics, ROI, outcomes, product roadmap updates, and usage optimisation strategies Customer Onboarding & Enablement Implement scalable onboarding and success motions that integrate processes, educational content, and data-driven insights Operationalise ...