Customer Success Manager (EMEA)
- Hiring Organisation
- CloudBees
- Location
- London, United Kingdom
- Salary
- £ 80 K
Acting as a trusted partner—akin to a Client Account Manager in IT consulting—the CSM builds deep relationships across customer leadership, manages execution roadmaps, and ensures the customer achieves measurable business outcomes using the CloudBees platform.While possessing high technical aptitude and fluency in modern DevOps, CI/… EMEA territory.Key Responsibilities:1. Value Realization & Account Leadership (The Quarterback)Drive Business Outcomes: Partner with key stakeholders to define technical success, build actionable adoption roadmaps, and track customer progress toward clear ROI.Executive Engagement: Lead Executive Business Reviews (EBRs) and operational syncs to align CloudBees capabilities with customer business priorities.Relationship Mapping ...