11 of 11 Service Analyst Jobs in London

Service Assurance Analyst Location: Office-based – London Hours: Monday – Friday, 9am – 5pm Salary: £45,000 - £48,000 Role Overview The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests are resolved efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management ...

Enterprise Service Manager/Business Analyst - Service Now - HR - 100k You must have experience of implementing ServiceNow to be considered. Please only apply if you have experience of implementing ServiceNow The Client Based in London my client are a prestigious professional services organisation boasting a workplace with … times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow ...

Service Delivery Analyst (1st & 2nd Line Support) London | Hybrid (3 days office/2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone … looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role ...

Main purpose of Service Operations Analyst The Technology Business Unit operates to Design, Deliver, Run and Maintain the technology solutions and services required for the Council to process business and deliver services to the residents of Lambeth. Service Operations Analyst All functions work collaboratively to deliver … effective end to end solutions and services. Service Operations Analyst This role works within the Run and Maintain function which is accountable for managing the day-to-day operation of technology solutions and services to maintain security, availability, and continuous improvement to enable effective business operations with high ...

Service Desk Analyst Location: London (Westminster) - 3 days on-site per week Contract: 3-month initial contract, with potential extension until March 2027 Clearance: SC or eligible Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. … doing: * Providing first-line support for all client staff via phone, email, remote tools, and in person. * Logging, reviewing, and resolving incidents and service requests using ServiceNow. * Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary. * Maintaining accurate documentation and support knowledge bases to improve ...

Were looking for a Customer Service Analyst 2nd Line to join our Every HR team, supporting customers using our cloud-based HR and Payroll software, primarily within the education sector. This role is ideal for someone with solid HR or payroll systems experience who enjoys problem solving, supporting … customers with complex queries, and working closely with technical and product teams in a SaaS environment. About the role As a 2nd Line Analyst, youll be responsible for resolving advanced customer queries related to HR and payroll functionality, payroll calculations, statutory requirements, and system behaviour. Youll ...

Setting up laptops, desktops, and user accounts Escalating complex issues to senior IT teams Assisting with password resets and access requests Delivering excellent customer service and user support Maintaining accurate records of issues and resolutions Deal with calls and emails from end users Key Requirements Previous 1st Line … Helpdesk or Service Desk experience Be available immediately to take on a temporary opportunity Be able to commute close to the Harefield/Northwood area (preferably car driver to get to this location) Good customer service skills written/verbal Good knowledge of MS Office If you haven ...

MainpurposeofServiceOperationsAnalyst TheTechnologyBusinessUnitoperatestoDesign,Deliver,RunandMaintainthetechnologysolutionsandservicesrequiredfortheCounciltoprocessbusinessanddeliverservicestotheresidentsofLambeth. ServiceOperationsAnalystAllfunctionsworkcollaborativelytodelivereffectiveendtoendsolutionsandservices. ServiceOperationsAnalystThisroleworkswithintheRunandMaintainfunctionwhichisaccountableformanagingtheday-to-dayoperationoftechnologysolutionsandservicestomaintainsecurity,availability,andcontinuousimprovementtoenableeffectivebusinessoperationswithhighlevelsofcustomersatisfaction. ServiceOperationsAnalystThisfunctionisalsorequiredtosupporttheDeliveryfunctionbyprovidingresourcestobuilddigitalandinformationtechnologysolutionsandservicesthatmeettheDesignrequirementsandforprovidingearlylifesupportfornewandchangingsolutionsandservicesacceptedintoliveoperation. 1.Responsibleforinitiatingandmonitoringactionstoinvestigateandresolveproblemsinsystems,processes,andservices.Assistswiththeimplementationofagreedremediesandpreventativemeasurestoassurecontinuityandavoiddisruptiontobusinessservicesensuringhighlevelofcustomersatisfaction. 12.Responsibleformonitoringservicecomponentcapacityandinitiatesactionstoresolveanyshortfallsaccordingtoagreedprocedurestoensurecontinuityofserviceandavoiddisruptiontobusinessservices. 3.Responsibleforensuresthattrackingandmonitoringofperformanceofservicedeliverythroughallchannels(human,digital,self-service,automated)iscarriedout,metricsandreportsarecreated,analysed,anddistributed,issuesareresolvedandidentifiedimprovementsaredeliveredthroughtheContinuousServiceImprovementPlan 4.ResponsibleforcontrollingITassets,includingbusinessandoperationalsoftwarelicencing,ensuringthatadministrationoftheacquisition,storage,distribution,movement,anddisposalofassetsiscarriedouttoreducecost,maintainsecurityandenablereuseandavoidingunnecessaryacquisition. 5.ResponsibleforworkingwithTechnologyAssuranceandOperationsteamstoimplementarrangementsfordisasterrecoveryanddocumentsrecoveryproceduresinordertoensurearapidrecoveryofbusinessservicesreducinganyadverseimpactonbusinessoperations. 6.Responsibleforassessing,analysing,developing,documenting,andcontrollingtheimplementationofchangesbasedonrequestsforchangetoensurecontinuityofoperationsandavoidanceofincidentsresultingfromITchangeinthebusinessenvironment. Totakeresponsibility,appropriatetothepostfortacklingracismandpromotinggoodrace,ethnicandcommunityrelations. 34PERSONSPECIFICATIONItisessentialthatinyourwrittensupportingstatementyougiveevidenceorexamplesofyourprovenexperienceineachoftheshort-listingcriteriamarkedApplication AbletodemonstrateaclearunderstandingandcapabilitytoworkwithinrelevantITrelatedstandardsincludingIITILV4,ISO/IEC38500 ...

Senior Product Analyst London (Hybrid, 3 days per week) Up to £70,000 This is an opportunity to join a fast growing, digital first organisation where product analytics plays a central role in shaping customer experience and commercial outcomes. You will be embedded within a product focused environment, partnering … strong ownership and visibility Opportunity to shape analytics within growing product areas and progress your career How to Apply If you are a Product Analyst looking for ownership, influence and meaningful impact, apply now. ...

Client Services Analyst - Payments Fully onsite Contract Length: 12 Months Location: Bromley, Greater London Are you an experienced Client Services Analyst with a passion for delivering exceptional client-facing solutions? Our client is seeking a skilled professional to join their team and play a crucial role ...

Product Analyst - 12-month Contract | London | Hybrid (3 days onsite) A leading Financial Services company is seeking a Product Analyst/Product Manager to support CDD, KYC, and customer onboarding capabilities within a SAFe/Agile delivery environment. Key Responsibilities Support CDD/KYC and onboarding products … SAFe delivery Work closely with compliance, operations, technology, and product stakeholders Support roadmapping and strategic product planning Required Experience Experience as a Product Analyst, Product Owner, or Product Manager Background in financial services , ideally payments, fintech, or banking Strong stakeholder management skills Experience working with compliance/operations teams ...