1 to 25 of 41 Service Analyst Jobs in London

Client Service Analyst This position will provide Client support for all desktop and server related issues via telephone and/or a remote location. In addition to staying abreast of industry trends and best practices, you will provide technical assistance to computer system users including problem assessment/… resolution and software and hardware installation and configuration, when necessary. The Client Service Analyst must display a high level of professionalism and sound judgment at all times by promoting superior service to RFA Clients. Our ideal candidate will have experience providing IT support to the financial services … utilize their exceptional active listening, critical thinking, and communication skills to resolve Client issues while promoting RFA's brand as a Client-centric, full-service technology provider. This role will deliver RFA Clients with a high level of hardware and software support by efficiently providing technical assistance relating to More ❯

Service Design and Transition Analyst page is loaded Service Design and Transition Analyst Apply locations UK - London ( St Botolph ) time type Full time posted on Posted 2 Days Ago job requisition id 2025-291 Job Title: Service Design & Transition Analyst Reporting to: Service … the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: Service Design & Transition Analyst will report into the Service Design & Transition Lead as part of the wider IT Service Management Team. They … will be responsible for End-to-End Transitions and authoring Service Designs for their assigned projects. Key Responsibilities: Managing and governing the Operation Acceptance Criteria throughout the project lifecycle by working closely with key stakeholders. Tracking actions being delivered by Product, Service and Platform teams, ensuring that the More ❯

Service Management Analyst £35,000-£45,000 London - 2 days per week We are representing a globally renowned brand, operating the media industry, who are looking for a Service Management Analyst to join their central Service Management & Service Governance team. You will work in … the wider Technology function. The role will focus on ServiceNow administration and development to drive operational excellence. You will utilise a full understanding of Service Management processes, with a particular focus on Asset and Configuration Management. Expect to develop service offerings, catalogue items and workflows within ServiceNow for … deployment by the development team. We are looking for: Good knowledge of Service Management processes Solid experience in ServiceNow, including ITSM, ITAM & CMDB Exposure to ServiceNow development including service offerings, catalogue items, and workflow using Flow Designer. Our client has an office in central London and requires staff More ❯

Service Management Analyst £40,000-£45,000 London – 2 days per week We are representing a globally renowned brand, operating the media industry, who are looking for a Service Management Analyst to join their central Service Management & Service Governance team. You will work in … ServiceNow experience is not a requirement but candidates must have previously worked on CMDB improvements or projects. We are looking for: Good knowledge of Service Management processes Experience creating, enhancing or improving a CMDB Knolwedge on Asset & Configuration Management best practice Any expereience in ServiceNow, preferably the ITOM module More ❯

Service Management Analyst £40,000-£45,000 London – 2 days per week We are representing a globally renowned brand, operating the media industry, who are looking for a Service Management Analyst to join their central Service Management & Service Governance team. You will work in … ServiceNow experience is not a requirement but candidates must have previously worked on CMDB improvements or projects. We are looking for: Good knowledge of Service Management processes Experience creating, enhancing or improving a CMDB Knolwedge on Asset & Configuration Management best practice Any expereience in ServiceNow, preferably the ITOM module More ❯

Business Analyst - Service Strategy and Optimisation Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose The Business Analyst (BA), Service Strategy and Optimisation will play a critical role in defining and enabling exceptional client service and operational excellence through business process and technology change. The BA will identify, define, and enable change within our Banking Systems, processes, and Platforms. By collecting, analysing, and interpreting data from various sources … with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Job Description Key Responsibilities: Crafting the Client Service Strategy : Aid the Head of SSO in creating and delivering a comprehensive Client Service Excellence Strategy. This strategy will drive a focused approach More ❯

Service Desk Analyst Employment Type: Permanent Location: London - On Site My London client is looking for an IT Service Delivery Expert whose responsibilities are aimed at ensuring effective service delivery and continuous improvement in operations and customer service, including the end users for the accurate … a key role in driving excellent customer satisfaction, successful project delivery, managing stakeholders, and fostering a collaborative environment. Additionally, you will manage escalations, monitor service desk performance, and drive continuous improvements in service delivery in conjunction with the ICT Service Desk Lead and other ICT colleagues. This … Oversee the end-to-end delivery of IT services, ensuring alignment with our expectations and organizational standards. Collaborate with cross-functional teams to implement service improvement initiatives that enhance service quality and efficiency. Manage relationships with suppliers, acting as the primary point of contact for service-related More ❯

and share your information. time left to apply End Date: May 3, 2025 (21 days left to apply) job requisition id R Job Description: Service Desk Analyst Location: Cromwell Hospital, London Fixed-term contract for 6 months Salary range: £30,500 to £31,000 a year dependent on … patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. The Service Desk Analyst is the first point of contact for Service Requests and IT-related Incidents within the Cromwell Hospital. The role is … involved in the resolution of both hardware and software related IT incidents and Service Requests and will provide escalation paths to the 2nd and 3rd line IT support functions where required. Hours of work: Monday to Friday: Shift pattern of the following More ❯

strategy for the Firm. The IT Group is divided into two sections which are Technical Support and Customer Support. The Customer Support section provides Service Desk support and IT training. The Technical Support section oversees and maintains the back-office structure, implements new technologies and acts as third-line … support. The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Senior IT Service Desk Specialists and the Service Desk Specialists. The Service Desk Analyst will be the primary point of contact within the IT … Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. Roles and Responsibilities Providing a professional and consistent level of technology support to all staff Responding to incoming incidents and requests at first point of contact reported via all More ❯

Senior Service Desk Analyst - M365/Intune/Cisco/Meraki I am currently recruiting for an experienced Senior Service Desk Analyst for a Specialty insurance client of ours based in central London. This is an exciting opportunity for a strong Service Desk Analyst working in 2nd - 3rd line with potential to move into a team lead role in the future. Experience required: - Incident/Problem Management - Service Improvement/Change Management - Very Technical as there is no escalation point beyond this Technical Skills: - Microsoft 365/Active Directory/Azure/… we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs. Senior Service Desk Analyst - M365/Intune/Cisco/Meraki More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their Service …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets within … the set time targets Log and update tickets clearly with detailed notes Give great service and make sure customers have a good experience Review your own tickets, set priorities, and escalate problems when needed Work with partners and suppliers to help fix customer problems When needed, manage incoming requests More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their Service …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets within … the set time targets Log and update tickets clearly with detailed notes Give great service and make sure customers have a good experience Review your own tickets, set priorities, and escalate problems when needed Work with partners and suppliers to help fix customer problems When needed, manage incoming requests More ❯

Service Support Analyst - Active Directory, Troubleshooting Our client, a leading global insurer, is seeking a Service Support Analyst to take full ownership of incidents and service requests, ensuring they are managed in line with established policies and procedures. Experience required: Incident logging and queue management … and support of mobile devices (iPhones, laptops, Surface Pros) User permissions management via Active Directory Delivering new starter inductions Creating and maintaining user and service desk documentation This is a six-month fixed-term contract, based on-site five days a week, with some potential for hybrid working. If … backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Service Support Analyst - Active Directory, Troubleshooting More ❯

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our London office as a Service Desk Analyst on a 6 month fixed term contract. Purpose of the role: Working under … the operational supervision of the Service Desk Team Leader and reporting into the Customer Services Manager, the IT Service Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management and escalation of More ❯

The Client Service Analyst works with our clients to offer innovative solutions and enhancing the service offered within our technology, custodial and direct to consumer offerings. This is a business to business client facing role, working with banks, wealth managers and Platforms on a daily basis. What … will be based in our London office, some travel may be required. Using innovative thinking you will assist in the continuous improvement of the service we offer our clients. We encourage ideas from all SEI employees and use these initiatives to drive us towards exceeding our customer expectations. With … Using your analytical skills you will be able to interpret raw data and pick out trends and opportunities. As a member of the Client Service Team you will be networking with the various other departments ensuring we continually strive to offer the best solutions and service to our More ❯

Service Delivery Business Analyst at N Consulting Ltd Role: Service Delivery Business Analyst Skills: CMDB, Advanced Excel, Power BI Employment Type: Contract Location: London, UK Requirements: Skills to translate the stakeholder requirements/expectations into work for IT Partners. Skills in data extraction, loading, analysis, and … and problem-solving skills, presenting appropriately. Experience interacting with technology and business in influencing management on a day-to-day basis. Experience in using Service Now/CMDB to levels of extracting data and providing Dashboards. Awareness of Fusion. Experience Required: Bachelor's degree in Computer Science or equivalent … practical background of ITIL or a related discipline, and at least six, typically eight or more years related experience as a Service Delivery lead/member or an equivalent combination of education and work experience across the ITIL capabilities: Incident, Major Incident, Problem, Release, Change, and Configuration. Proficiency in More ❯

Job title: Service Desk Analyst Reporting to: Head of Technical Services Location: 5th Floor, HYLO, 105 Bunhill Row, London, EC1Y 8LZ Working pattern: Onsite- five days per week Department: Technical Services Salary: £27,000 Per annum General Summary Bonnier Books UK is seeking a talented service desk … analyst to join our technical services team. In this role, you will be responsible for providing first point of contact for all incidents and requests logged by users or generated through monitoring systems across desktop, Infrastructure, and Business Applications. The primary aim of the role is to provide a … high level of customer service and guidance to the business. Assisting the Technical Team and Business Solutions Team in restoring normal service as quickly as possible. The role will be expected to play a key part in continuous improvement by being proactive with ticket management, suggesting and participating More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days More ❯

Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UK’s largest charities? If so, you could be the Service Desk Analyst we need! About the role As a … Service Desk Analyst at British Heart Foundation (BHF), you’ll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users. With previous service desk experience you'll take pride in resolving almost … improved. With a high percentage of customers being in the Retail directorate, you’ll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with More ❯

Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UK's largest charities? If so, you could be the Service Desk Analyst we need! About the role As a … Service Desk Analyst at British Heart Foundation (BHF), you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users. With previous service desk experience you'll take pride in resolving almost … improved. With a high percentage of customers being in the Retail directorate, you'll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week - staggered in accordance with More ❯

We have the opportunity for a Service Support Analyst to join our IT department here at Tokio Marine Kiln on a 6-month fixed-term contract. (This role will be based on-site 5 days a week with some potential for hybrid working). Reporting to the Service … successful resolution, ensuring that all calls are dealt with promptly and to the customers' satisfaction and to communicate and escalate any problems to the Service Desk manager where necessary. Responsibilities: Troubleshoot and resolve where possible all IT related incidents and requests within a 1st/2nd line capacity and … set up and roll out of any hardware/mobile device requests. Maintain awareness of your call volumes/queues to ensure that customer service level agreements are met, paying attention to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that escalation More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their video … streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and client More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their video … streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and client More ❯

Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally. Lime is seeking an experienced analyst to join our IT Service Desk to enable our employees to do their best work. More specifically, the Sr Service Desk Analyst … the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day-to-day support, the Sr Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer More ❯