14 of 14 Service Analyst Jobs in London

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC candidates may apply Location - 2-3 days travel to Leeds/London, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with … years of experience managing support services projects . The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and daytoday operational activities run smoothly. Key Responsibilities: Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. Assist with daytoday service ...

Service Design Analyst - 12 Month Fixed Term Contract - London (Hybrid) - £80,000 per annum A fantastic opportunity has arisen for a Service Design Analyst to join our London based global professional services firm on a 12 month fixed term contract. Key Responsibilities Support delivery … business professional transformation programme through service data analysis and portfolio-level service design support. Assist in developing and maintaining the global service portfolio framework, including drafting templates and structured documentation. Collate service requirements, capturing user feedback and insights to inform service design. Consolidate service ...

Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming … from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365 ...

Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You’ll log, categorise, and manage incidents, providing … both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues ...

Description: • Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. • Assist with daytoday service operations, providing cover across all the Service Mgt practices including but not limited to; incident, problem, service improvements, service design etc. • Monitor service KPIs, ensuring services … meet performance, quality, and compliance standards and communicate in service reviews • Escalate complex issues appropriately while maintaining ownership including participation in Major Incident • Familiarity withExperience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. ...

established MSP with an impressive client portfolio is looking for a talented IT Service Desk/Helpdesk Analyst to join their team based in Central London - at least 3 days per week in the office. This will be a contract position initially for 2 months and inside IR35.The … security, liaising with 3 rd parties as well as some project work with senior Engineers.We are looking for a candidate with proven helpdesk/service desk experience, ideally in an MSP supporting multiple clients – logging tickets with a high-resolution rate. Some exposure to project work including office relocations ...

considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 As a Senior Service Desk Analyst, you'll provide second-line technical support for all teams within Data, Digital, and Technology (DDaT) at Clarion. This involves handling … complex incidents, service requests, and problems, serving as a technical escalation point, and bridging the gap between end-users and technical solutions. You'll work closely with technical delivery teams to ensure smooth implementation of new services and updates, requiring expertise in various technical areas. Along with your ability ...

Functional Analysis, Requirements Gathering, Specifications, Documentation. Our client has identified the need for this brand-new role in its business! Duties will include: *Bridging the gap between tech teams and the business *Production of functional ...

summary The post holder will be responsible for logging and resolving calls on the Trust's IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely … professional IT support service to the Trust.S/he will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner.The postholder is responsible for ensuring a high quality, timely and customer focussed IT support service ...

troubleshoot, diagnose, and resolve a wide range of IT issues, escalating more complex problems when necessary. Your focus will be on delivering excellent customer service while ensuring systems run efficiently and reliably. Key Responsibilities: Provide remote support via phone, email, chat, or ticketing system. Diagnose and resolve technical issues … client interactions. Support internal systems and perform routine upkeep. Stay up to date with emerging technologies and best practices. Deliver high-quality customer service through professional communication and problem-solving. Daily Activities Include: Responding to incoming support requests and resolving technical issues promptly. Guiding users through step-by-step ...

looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. … Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact ...

Client Services Analyst/Implementation Analyst - Payments/Cash Management Contract Length: 12-month contract Work Model: Hybrid Location: Chester - 5 days onsite Salary : £61,000 per Annum About the Role We are seeking a Client Implementation Analyst to join our EMEA CashPro Connect team ...

relies on - 24/7.This role focuses on operational excellence through detecting, predicting, and preventing customer and business-impacting technology incidents, while ensuring rapid service restoration when disruptions occur.The role operates a fixed shift pattern of 07:00 - 16:00 across the above shift schedules. What you'll need ...

Technical Business Analyst - Financial Services Location: London (Hybrid) Employment Type: Contract or Permanent (Flexible) About the Opportunity An established and highly respected financial services consultancy is seeking a Technical Business Analyst to join its growing Capital Markets practice. The organisation partners with leading market participants to deliver strategic … tactical transformation programmes across front-to-back operations. The Role As a Technical Business Analyst, you will collaborate closely with business stakeholders, technology teams, and senior leadership to shape and deliver change initiatives across capital markets environments. You will be responsible for translating complex business requirements into functional specifications ...