1 to 25 of 46 Service Design Jobs in London

UX/Service Designer or UX Designer Product Designer but must have experience of Service Design Service Designer Highly remote - 1 day per week in London or Bristol Overview: We're looking for an experienced, personable and passionate UX/Service Designer to join a mission lead/purposeful organisation as they work on a … with subject matter experts, programme directors, and multi-disciplinary teams to define project direction, embed best practices, and deliver high-impact outcomes. Drawing on your expertise in human-centred design and research you will identify and address complex challenges, translating insights into actionable strategies, prototypes, and solutions that deliver measurable value for users, clients, and partners What were looking … for; Facilitate and lead collaborative design and research activities-including workshops, stakeholder interviews, co-creation sessions, and prototyping-ensuring the effective translation of insights into actionable service solutions Ensure all design artefacts (such as service blueprints, journey maps, and prototypes) are robust, evidence-based, and capable of informing both strategic and tactical decisions. Collaborate closely with More ❯

Job summary The Transition Lead shapes the Service Design & facilitates the Transition of services into Operations in a controlled manner acting as the interface between projects and Service Support to ensure new or changed services operate effectively and are fully supportable post go-live. The Transition Lead acts as the single point of contact for new or … changed services and co-ordinates the Service Management activity to ensure a smooth and successful transition into Operations. Main duties of the job Work with Technical architects & Project Manager's to shape and influence the final support model for the service. This will include planning & documenting the operational requirements for the service for example, technical support, release, reporting … and challenging them where appropriate to ensure value for money) and once agreed, communicating the final cost model for the ongoing support of the service. Ensure that throughout the Design and Transition phase all support teams have a clear understanding of the support requirements and the future support requirements needed to manage the service. It is essential that the More ❯

Service Designer Rate: 577.00 a day inside IR35 Duration: Initially 6 months Location: Mostly remote Clearance: Active SC Clearance required You will join a global IT consultancy delivering digital transformation to a public sector body. They are looking for a Service Designer with extensive experience in the Public Sector, and with Government Digital Services. In this role you … will: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy … operations, product, delivery, system design and user-centred design design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' develop service blueprints, journey maps, and other artefacts to communicate More ❯

Service Designer | Experience Design Team Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … take you in an exciting new direction. Come and join the new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Service Designer to be an essential part of one of the most high-impact teams in our organisation. This … deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel … to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion More ❯

Service Designer - Consultant (SC cleared)Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel … to client sites required on occasion and you will need to hold current security clearance. The RoleAs a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles … in your deliverables.The Responsibilities* Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel … to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

long-term sustainability in all our decisions. We are currently seeking a Senior Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … and join us on this exciting journey. What youll do Team Leadership Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the … IT managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenters capabilities and strengths. Participate in customer-specific campaigns, coordination of More ❯

Senior/Lead Service Designer/User Researcher Contract Remote £450-£500pd We are seeking a highly skilled Senior or Lead Service Designer/User Researcher to join our team. The ideal candidate will have a strong background in service design, user research, and user experience, with a proven track record of delivering impactful solutions in … a government context. Key Responsibilities: Lead the design and implementation of service design initiatives, ensuring alignment with user needs and business objectives. Conduct user research to gather insights that inform design decisions and improve service delivery. Facilitate assessments and workshops that evaluate service design effectiveness, demonstrating strong Government Digital Service (GDS) credentials. … experiences. Collaborate with cross-functional teams in an Agile environment to iterate on designs and drive continuous improvement. Engage with stakeholders at various levels to deliver clear communication around design processes and outcomes. Qualifications: Proven experience as a Senior or Lead Service Designer/User Researcher, with strong GDS credentials. Demonstrated experience leading assessments, with the ability to More ❯

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and align … Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts Develop strong, trust-based relationships with project More ❯

# Lead Experience DesignerLondon, UKThoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. creatively solve the right problems. We work … collaboratively to deliver bespoke software and take on the most challenging problems our clients have. Job responsibilities You will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services. Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems. You will facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio level. Behind the scenes, you will apply various research methods such as context analysis, moderated interviews, experiments and user tests in order to clearly present your methods to More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

Digital Project Manager | Experience Design Team | HSBC Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, and fulfil your potential. Whether you want a career that could take you to the top, or simply take … you in an exciting new direction, this role offers opportunities, support and rewards that will take you further. Come and join a new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Project Manager to be an essential part of one … deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and More ❯

Join us a Service Designer (AI) at Peregrine Resourcing. How Specialist Talent Works: At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple … industries. The Role: Were seeking a Service Designer with experience in complex digital environments to help shape the end-to-end service experiences of AI-powered enterprise solutions. This role bridges technology and user-centered design, ensuring that services are intuitive, inclusive, and effective across the full lifecycle, from Discovery to Beta, following GDS standards. Key Responsibilities … Service blueprinting & design: Lead the creation of service blueprints, journey maps, and process flows that align user needs, business goals, and technical capabilities across enterprise-scale systems. GDS framework application: Apply GDS design principles and delivery standards across Discovery, Alpha, and Beta phaseschampioning evidence-based design, inclusive practices, and iterative development. End-to-end service More ❯

IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT … Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana … services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project Life-Cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their More ❯

must be eligible for SC Clearance and have at least 5 years' residence in the UK*** The ideal candidate will have experience in GDS projects and have experience of Service Design Requirements for the role Strong experience in user research, service design, or human-centred design Strong portfolio of research work demonstrating strategic impact, storytelling … and end-to-end capability Deep expertise in user-centred design principles and research methodologies Experience working within agile teams Skilled in planning, conducting, and analysing research independently Able to communicate findings clearly and influence decision-making at all levels Comfortable facilitating workshops and engaging senior stakeholders Familiarity with accessibility standards (e.g., WCAG) and inclusive research practices Understanding and … experience of Government Digital Services (GDS) Desirables Exposure to digital service delivery and integration with design systems Degree in User Research, Psychology, HCI, Anthropology, or a related discipline Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

Service Delivery Architect | Consultancy | £600-£700 (IIR35) | Remote (Occasional client visits) | 6-12 months Our client is looking or a Service Delivery Architect to join the team on an exciting project. You'll play a key role in ensuring the successful design and delivery of IT services and solutions for our client. You will work closely with … cross-functional teams, manage stakeholder expectations, and drive the seamless implementation of new services. Your expertise will be instrumental in shaping the delivery strategy, optimising service performance, and ensuring outcomes align with the client's business needs. Key Responsibilities: Design and deliver service architecture solutions, ensuring they meet business requirements and are delivered on time, within budget … and to the highest quality. Collaborate with business, technical, and operational teams to create and maintain scalable, secure, and resilient service architectures. Work closely with stakeholders to gather requirements and translate them into technical specifications. Provide leadership and guidance on the adoption of best practices and frameworks for service delivery. Ensure compliance with relevant regulations, standards, and policies More ❯

chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. World Wide Technology EMEA. has an opportunity available for a Service Delivery Architect to cover the full lifecycle of project delivery (from pre-sales to implementation) as well as supporting the growth of the team through refinement of our service offerings. The role is broader than just ITSM, and will require previous exposure to enterprise architecture disciplines. Clients range from Fortune 100 to startups. Duties and responsibilities Define, design and implement client operating models and solution specific service models Deliver structured assessments for clients covering a range of service related domains, from ITSM maturity to MSP … contractual compliance Capture operational requirements and trace them through to design, build and implementation (Service Design & Transition) Develop operational governance frameworks reporting, compliance, risk, skills, communication Organisational design and transformation Support clients to navigate MSP transitions (outsource, insource) Developing and evolving the teams service offerings Promoting the teams service offerings to internal account teams More ❯

role before applying. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. World Wide Technology EMEA. has an opportunity available for a Service Delivery Architect to cover the full lifecycle of project delivery (from pre-sales to implementation) as well as supporting the growth of the team through refinement of our service offerings. The role is broader than just ITSM, and will require previous exposure to enterprise architecture disciplines. Clients range from Fortune 100 to startups. Duties and responsibilities Define, design and implement client operating models and solution specific service models Deliver structured assessments for clients covering a range of service related domains, from ITSM maturity to MSP … contractual compliance Capture operational requirements and trace them through to design, build and implementation (Service Design & Transition) Develop operational governance frameworks reporting, compliance, risk, skills, communication Organisational design and transformation Support clients to navigate MSP transitions (outsource, insource) Developing and evolving the teams service offerings Promoting the teams service offerings to internal account teams More ❯

Service Designer £70k - £90k + Benefits UK-Wide/Hybrid (2 Days in Office) Deerfoot Recruitment is working on behalf of a global consultancy client to assist with the hiring of several mid and senior-level Service Designers . These roles can be based at any of our clients offices across the UK, offering hybrid working with a … minimum of 2 days per week in-office, and occasional travel to client sites as required.Successful candidates will join an established Experience Design Team and play a key role in shaping complex, user-centred services that positively impact millions-primarily within the public sector. The role requires deep expertise in service design, user research, and inclusive practices … alongside strong stakeholder engagement and leadership skills. Key Requirements: Proven experience delivering end-to-end, user-focused design projects. Background in designing government/public services and familiarity with the GOV.UK service standard. Ability to coach teams in iterative, data-informed design methodologies. Strong communication skills and the ability to advocate for design at all levels. More ❯

Service Designer £70k - £90k + Benefits UK-Wide/Hybrid (2 Days in Office) Deerfoot Recruitment is working on behalf of a global consultancy client to assist with the hiring of several mid and senior-level Service Designers . These roles can be based at any of our clients offices across the UK, offering hybrid working with a … minimum of 2 days per week in-office, and occasional travel to client sites as required. Successful candidates will join an established Experience Design Team and play a key role in shaping complex, user-centred services that positively impact millions-primarily within the public sector. The role requires deep expertise in service design, user research, and inclusive … practices, alongside strong stakeholder engagement and leadership skills. Key Requirements: Proven experience delivering end-to-end, user-focused design projects. Background in designing government/public services and familiarity with the (url removed) service standard. Ability to coach teams in iterative, data-informed design methodologies. Strong communication skills and the ability to advocate for design at More ❯