26 to 50 of 73 Service Desk Analyst Jobs in London

Social network you want to login/join with: Join Our Frontline IT Support Team as a Service Desk Analyst! ? Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a … real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective … Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress. Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy. Contribute to Problem Management: Identifying recurring issues, assisting with root cause More ❯

everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard … to deliver That Superdrug feeling. Here's the exciting bit...a day include s Role Purpose: This is a great opportunity to join the IT Service Desk team that provides technical support to our store and head office colleagues. Working as Service Desk Analyst, you will … that wants you to learn and grow your IT career. A typical day in this role includes: Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control Provide technical support, responding to incidents and service requests More ❯

enriching careers, matched by an excellent work-life balance. About The Role This is a Permanent role working full-time. The 1st Line IT Service Desk Analyst will work within the Service Desk team, the wider Digital Services department and in partnership with other Professional … Service departments to deliver high quality IT support to our Students and Staff in the following functions: Customer Service – Provide excellent Customer Service for all Students & Staff engaging with Digital Services across both of our Campuses, including at business events & activities including (but not limited to) Clearing … Enrolment, Conferences and Open Days Incident Management and Request Fulfilment – Follow the Incident Management and Request Fulfilment processes, in line with Service Desk objectives, to resolve as many Incidents and Requests as possible (using all appropriate data sources such as historical incidents or requests, knowledge bases, experience and More ❯

Are you a 1st line Support Engineer with exceptional customer service skills? If so, you could be the Service Desk Analyst we need! About the role In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who … act as the first point-of-contact for end users. A service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you'll ensure that our central knowledge base is always updated so other team members … is maintained and improved. With a high percentage of customers supporting our work in Retail, you'll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week - staggered in accordance with More ❯

We're now looking for a Service Desk Analyst to join the team at Conferma. Service Desk Analyst at Conferma is responsible for: Promptly and efficiently address Level 1 customer enquiries within agreed-upon service level agreements (SLAs). Gather sufficient information to … and replicate issues or complex requests. Escalate to 2nd-line support when complexity or time constraints prevent resolution. Record, monitor, and prioritise incidents and service requests, ensuring prompt resolution and appropriate escalation. Provide timely updates to internal and external customers on ticket status and progress. Adhere to defined team … data security. Maintain transparent communication with customers regarding requests and incident statuses. Collaborate with other teams and customers to resolve complex issues and enhance service desk services. #J-18808-Ljbffr More ❯

Join to apply for the Service Desk Analyst role at Opplæringskontoret for Offshore fag . ***SC Cleared*** Service Desk Analyst Location: Warrington + Remote (1 day p/w onsite) Duration: 6 Month contract initially, with good scope for extension Rates: Negotiable (Umbrella-PAYE … One of our blue chip clients is looking for several Service Desk Analysts to join a long-term programme of work. Key Responsibilities Act as the first point of contact for technical support to designated users, handling applications, computer systems, handheld devices, and resolving issues ranging from simple … with tasks. Take on extra responsibilities as required and act as a backup for the Incident Manager when instructed. Maintain high levels of customer service and technical knowledge, and participate in project meetings as needed. Work in shifts, including out-of-hours support in a 24x7 environment. Required Skills More ❯

phone, email or remote assistance. To provide technical support; answering support queries via phone, email & self service. To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process). To take ownership of user incidents and be proactive … when dealing with user issues. To log all calls on the Service Desk toolset. To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management). Respond to requests from users and help them resolve hardware or software requirements. Support … Time Key Accountabilities Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To take ownership of user incidents and be proactive when More ❯

Service Desk Analyst Motherwell Full Time, Permanent Salary circa £25,000pa (depending on experience) Do you have experience of technical troubleshooting within a fast-paced professional environment? The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role … ensure compliance within our Mobile Device Management platform. To maintain our Mobile Phone number register Troubleshoot and remediate Mobile phone issues reported to the Service Desk Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool More ❯

Service Desk Analyst (Junior Entry-Level) £25 - £28K negotiable on experience Central London | Hybrid (4 days in-office, 1 from home) Ready to take your first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join … a dynamic global media business as a Service Desk Analyst . Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company that truly values growth, learning, and potential. What’s in … Hybrid model: 4 days in, 1 from home Hands-on exposure to both PC and Mac environments Variety! You’ll support users via phone, desk-side and at an in-house tech bar Real opportunities to learn, grow, and make an impact from day one What you’ll be More ❯

Service Desk Analyst (Junior Entry-Level) £25 - £28K negotiable on experience Central London | Hybrid (4 days in-office, 1 from home) Ready to take your first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join … a dynamic global media business as a Service Desk Analyst . Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company that truly values growth, learning, and potential. What’s in … Hybrid model: 4 days in, 1 from home Hands-on exposure to both PC and Mac environments Variety! You’ll support users via phone, desk-side and at an in-house tech bar Real opportunities to learn, grow, and make an impact from day one What you’ll be More ❯

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving … complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work More ❯

IT Service Desk Analyst We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you! Key Responsibilities More ❯

IT Service Desk Analyst Location: Morden Contract Length: 3-4 months (possible extension or perm) Day Rate: Up to £200 Inside IR35 Start Date: 6th January A leading local authority is seeking an experienced 1st/2nd Line IT Service Desk Analyst to join … temporary basis. This role is critical in ensuring the smooth operation of IT systems, supporting both remote and on-site staff with exceptional customer service and technical expertise. What You'll Do: Provide outstanding customer service via phone and in person. Troubleshoot and resolve issues across Windows … account setup and troubleshooting. Provide support for iOS and Android devices. Perform basic diagnostics and troubleshooting of hardware, including laptops and peripherals. Utilize IT Service Management (ITSM) tools for ticket management and asset tracking. Follow IT best practices, including ITIL principles. Experience Needed: At least 3 years' experience in More ❯

2nd Line Service Desk Analyst York - Hybrid 2 days a week on site 6 Month Contract Inside IR35 We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst Previous experience of working within 2nd line support More ❯

Expiry Date: December 31, 2019 London based 2 weeks with possible extension Job Overview The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. … Responsibilities include: Carrying out First Time Fixes and offering remote support Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs) Escalating incidents to internal/external resolving agencies, where appropriate Maintaining support documentation that is used by the Service Desk Plan and prioritise … Incidents and Service Requests based on impact Ideal Candidate: Good knowledge and experience of Microsoft Office 365 Good knowledge of Windows & Citrix operating systems Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies Previous Service Desk experience Qualification within the ITIL V3 Processes/Framework Apply More ❯

As our new IT Service Desk Analyst, you will work as part of a team in a fast-paced environment, providing excellent support to users of desktop, laptop, tablet, and mobile devices in a hybrid working environment. You will collaborate closely with IT technical colleagues to support … our business by handling 'how do I' inquiries, admin requests, and participating in complex investigations, major incidents, or preventing service outages. As the face of IT to many DFS Group colleagues, incidents and requests must be handled professionally, adhering to our IT and company standards and policies. The role … doing Providing an excellent first point of contact within IT for all inquiries Recording, prioritizing, assigning, and managing requests and incidents reported to the Service Desk Managing customer expectations and communications via telephone, email, and face-to-face Escalating issues to appropriate team members or departments Documenting and More ❯

Social network you want to login/join with: On behalf of our client, we are seeking a Service Desk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working within … an IT Service Desk environment or an IT Support related role. This is a fantastic opportunity to join a growing company that have created an excellent working culture and been nationally recognised for doing so. Responsibilities: Provide end user support remotely and virtually (1st Line capacity) Complete onboarding … completion. Escalate support tickets and engage with different teams across the wider department. Demonstrate willingness for constant learning. Requirements: Experience working within an IT Service Desk and a customer service background. Experience supporting Microsoft operating systems, Active Directory and MS Exchange. Excellent problem-solving skills, organised, and More ❯

most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Role Overview: Join us as a Service Desk Analyst (End User Computing Analyst), where you will play a pivotal role in enhancing the user experience across our IT … Head Office in Uxbridge and the successful candidate will be required to attend the office on a full-time basis. Key Responsibilities: Monitor the Service Desk queue, reassigning tickets where required. Resolve a high percentage of incidents at the first point of contact, following knowledge-based articles. Ensure … fix faulty user equipment and operating systems. Liaise with third-party software and hardware suppliers, where required. Key Requirements: Ideally have worked within a Service Desk role/environment before. Excellent communication skills, verbal and written, as you will be liaising with colleagues across different regions and countries. More ❯

Social network you want to login/join with: Service Desk Analyst Date posted 02/22/Location Edinburgh | United Kingdom Company Worldline Service Desk Analyst Dalgety Bay, Dunfermline This is Worldline We are the innovators at the heart of the payments technology … respond to inbound technical helpdesk tickets and answer inbound technical helpdesk calls within the agreed targeted timescales Provide the best possible standard of customer service ensuring regular progress updates and effective communication on ticket resolution To assist the merchant/customer with a resolution using the Ingenico tools provided … learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping * Purchase a range of flexible benefits through salary sacrifice Have a Life assurance – 1 x salary More ❯

Social network you want to login/join with: Service Desk Analyst, london (city of london) col-narrow-left Client: Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 16.06.2025 Expiry Date: 31.07.2025 col … of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst . Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch … Hybrid model: 4 days in, 1 from home Hands-on exposure to both PC and Mac environments Variety! You’ll support users via phone, desk-side and at an in-house tech bar Real opportunities to learn, grow, and make an impact from day one What you’ll be More ❯

Are you a tech troubleshooting expert? Your next career adventure awaits! We re on the lookout for a Service Desk Analyst to join our dynamic team in Neath on a full-time, permanent basis! If you re passionate about solving technical challenges, this is the role for … first point of contact for customer support, you ll be crucial in resolving technical issues: Troubleshooting alerts from our monitoring systems. Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation. Handling inbound incidents via phone, email, and our … service desk portal. Proactively checking client systems for performance, minimising downtime. Working closely with internal teams (product & development) to resolve complex issues and escalate when necessary. What We re Looking For: Communication Skills : Excellent written and verbal communication. Tech Expertise : Previous experience in a technology-led support role. More ❯

effectiveness. Our advertising and idea tests measure emotion to give our customers the most accurate predictions of the business impact of creativity. The IT service desk is responsible for providing a single point of contact for all users of System1 IT services to report an incident, request or … change control. We provide excellent personal service and ensure that we take a proactive role in supplying solutions to the needs of the IT users in line with business objectives. We support all employees including contract staff. This means we support more than 150 staff members. On average … tickets are raised and processed by the IT service desk per month. The IT service desk is an integral part of the System1 business and acts as the gateway for IT users to engage with the IT department. The work done within this team ensures that More ❯

This role is fully onsite and the right to work in the UK is required. The ideal candidate is an experienced Level 2 IT Service Desk Analyst with a track record of supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a … office and be part of the core Field Services team to support all UK and International users by front-facing contact via walk-up desk, email, telephone, and/or remote tool for all technology-related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation … to other service desk team members, engineering, and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation, and resolution for our internal knowledge base. A candidate for employment must More ❯

We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in … including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯

Job, training and entrepreneurship opportunities in tech, creative and sciences, for residents of Camden, Islington, Hackney and Tower Hamlets Vacancy Vacancy Service Desk Analyst Platformer Employer Havas Vacancy Type Internships Reference Number Ser9559 Form of Employment Full Time Salary/Rate Not specified Hours Not specified Published … the success and efficiency of our operations. Duties We are looking for a Platformer with: Efficiently handle all incoming help requests through the help desk ticketing system, telephone, email, or in person. Approach each request in a positive, helpful, and constructive manner, with the goal of maintaining high user … satisfaction. Foster strong relationships between the IT Service Desk and the rest of the company. An interest in computing and a strong desire to learn are essential for this position. On the 6-month programme, you’ll be involved in: Set up, configure, and build PCs, Macs, and More ❯