101 to 125 of 145 ServiceNow Jobs in London

Wide Hybrid | Permanent | £85,000-£100,000 + Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams … experiencing, and help design a better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports ...

Wide Hybrid | Permanent | £85,000-£100,000 + Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams … experiencing, and help design a better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports ...

clients to thrive. What You'll DoBCG runs on a portfolio of enterprise business platforms that power how the firm operates day to day. ServiceNow is the largest and most critical of these platforms, and sits alongside a wider landscape of other business platforms supporting different parts of the firm. … serve. As Senior Director, Business Platforms, you will be BCG's foremost technical authority on the firm's enterprise business platform ecosystem. Anchored by ServiceNow, our largest platform, and extending to others distributed across BCG, you will own how these platforms are run, secured, funded, and evolved, acting ...

platform configuration. Monitor CyberArk platform health, investigate recurring incidents and contribute to root cause analysis. Manage incidents, service requests, problems and changes through ServiceNow in accordance with ITIL processes. Support vulnerability remediation, security patching, platform upgrades and production releases. Collaborate with third-line engineering, infrastructure, application and security teams … investigating and resolving L2 incidents rather than solely processing access requests. Strong knowledge of Active Directory, LDAP and privileged access management principles. Experience using ServiceNow or a comparable IT service management platform. Understanding of incident, problem, change and vulnerability management processes. Experience supporting production environments, including patching, upgrades and release ...

Description Reporting directly to the Head of Pre-Sales, the Senior Solutions Consultant (or Solutions Consultant) will provide both solution leadership including expertise around ServiceNow solution consultancy (across the following areas of ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation and IT Sec Ops) in support of the sales … customer's requirements. Staying current on product developments/releases to a level required for demonstrations and thought/solutions leadership (across the ServiceNow application stack).Supporting Marketing events – blogs, shows/seminars, conferences, webinars, case studies, data sheets, etc. Staying current on competitive analysis and understanding differentiators between ...

ServiceNow Architect £70,000 - £120,000 Hybrid (2 Days Onsite) UK-Wide Are you a ServiceNow specialist who wants to be the recognised Design Authority rather than just another pair of hands? This is your chance to shape architectural standards, influence major bids, and deliver complex ServiceNow solutions for high ...

Location: London; UKWork type: HybridSeniority: SeniorPrimary skill: ServiceNowPosted: 2026-09-29We're looking for a Senior ServiceNow Consultant to join our team in London, United Kingdom in a hybrid working mode. In this role, you will lead the design, implementation, and optimization of enterprise-grade ServiceNow solutions that enhance … operational efficiency and scalability. This position provides the opportunity to collaborate with cross-functional experts, leverage the latest ServiceNow capabilities, and contribute to AI-driven initiatives, helping clients transform their business processes and achieve measurable outcomes. ResponsibilitiesDesign and implement ServiceNow solutions that address enterprise business needs and improve workflowsLeverage ...

seeking an experienced ServiceNow HRSD Solution Architect for a public sector transformation programme. You will assess and optimise an existing HRSD platform, reduce technical debt and customisations, drive out-of-the-box (OOTB) adoption, and define a scalable target architecture and transformation roadmap. Key requirements: Extensive ServiceNow HRSD architecture experience. ...

seeking an experienced ServiceNow HRSD Solution Architect for a public sector transformation programme. You will assess and optimise an existing HRSD platform, reduce technical debt and customisations, drive out-of-the-box (OOTB) adoption, and define a scalable target architecture and transformation roadmap. Key requirements: Extensive ServiceNow HRSD architecture experience. ...

Desktop Support Analyst - Professional Services, ServiceNow, Microsoft 365 £260 per day (Inside IR35) London/Fully onsite 3 months I am currently working with a high-profile client who urgently requires a Desktop Support Analyst to provide first and second-line support within a busy, customer-focused professional services environment. … Exchange Online. Experience with Entra ID, Active Directory, MFA and Microsoft Intune. Knowledge of macOS, iOS and multifunction printing solutions. Experience using ServiceNow for ticket, knowledge and asset management. Strong troubleshooting, communication and customer service skills. Experience supporting laptops, mobile devices and meeting room technology. Desirable Skills: Experience with iManage ...

Desktop Support Analyst - Professional Services, ServiceNow, Microsoft 365 £260 per day (Inside IR35) London/Fully onsite 3 months I am currently working with a high-profile client who urgently requires a Desktop Support Analyst to provide first and second-line support within a busy, customer-focused professional services environment. … Exchange Online. Experience with Entra ID, Active Directory, MFA and Microsoft Intune. Knowledge of macOS, iOS and multifunction printing solutions. Experience using ServiceNow for ticket, knowledge and asset management. Strong troubleshooting, communication and customer service skills. Experience supporting laptops, mobile devices and meeting room technology. Desirable Skills: Experience with iManage ...

keep them informed so they never need to chase, and follow up to confirm issues are fixed • Resolve incidents and requests within SLA through ServiceNow – remotely first, with a focus on first-time resolution (FTR) • Record tickets accurately against the Business Service Service Offering CI model, and escalate with … cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints • Shift work left: write and maintain clear ServiceNow knowledge articles and how-to guides, and turn recurring requests into self-service or automation • Use data – ticket trends, device health and colleague feedback – to suggest ...

gaps, maturity levels, and pain pointsDefine target-state architecture, including application rationalisation and modernisation strategiesBring strong awareness of COTS platforms (e.g., Salesforce, Amdocs, Oracle, ServiceNow, MS Dynamics) and define best-fit enterprise architectureApply industry-standard frameworks such as TOGAF and TM Forum (eTOM, SID, ODA), leveraging 7R modernisation strategies … automationDeep expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

tools, and other monitoring platforms; gather evidence, review logs, coordinate containment, and document findings through resolution. Manage security incidents, approvals, and service requests in ServiceNow; maintain queue health, ensure timely triage, resolve complex escalations, and provide clear stakeholder communication. Manage the security mailbox independently; investigate user-reported security concerns, coordinate … rotation; assess urgent alerts and incidents, initiate containment or escalation procedures, engage appropriate stakeholders, and maintain clear incident handoffs. Key DeliverablesSecurity alerts, incidents, and ServiceNow requests resolved and documented within defined service-level targets. Zscaler, email-security, identity-security, and Microsoft security-platform configurations maintained in accordance with approved standards ...

About the role. Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. As part of the development of our Digital Services function, we are recruiting ...

Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting? Aristocrat's mission is to Bring Happiness ...

clients to thrive. What You'll DoYou will serve as the senior technical authority for Customer Service Management (CSM) and scoped applications within the ServiceNow platform, embedded in the squad responsible for Enterprise Services. The squad delivers and operates business-critical solutions used globally across BCG.. In this role … hands-on role. You will design, build, configure, and evolve platform capabilities across workflows, integrations, data models, APIs, and reporting, working with core ServiceNow features as well as adjacent technologies where the solution requires it. You will keep solutions aligned with enterprise architecture principles and platform governance, proactively managing technical ...

inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping … technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job DescriptionTeam Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape ...

Terraform/Bicep module library built on Azure Verified Modules. Enforce governance as code (Azure Policy, RBAC/PIM, Defender for Cloud) and integrate ServiceNow to automate platform requests. Set engineering quality standards: code reviews, branching and release strategy, pipeline quality gates. Lead brownfield remediation of existing subscriptions and workloads … release practices. Desirable skills & experience Platform-as-a-product experience: paved roads/golden paths, service catalogue, developer experience and consumer feedback loops. ServiceNow integration for self-service provisioning and ITSM (incident, problem, change). Microsoft Sentinel and integration with SOC/NOC functions. SRE practices: error budgets, post-incident ...

Terraform/Bicep module library built on Azure Verified Modules. Enforce governance as code (Azure Policy, RBAC/PIM, Defender for Cloud) and integrate ServiceNow to automate platform requests. Set engineering quality standards: code reviews, branching and release strategy, pipeline quality gates. Lead brownfield remediation of existing subscriptions and workloads … release practices. Desirable skills & experience Platform-as-a-product experience: paved roads/golden paths, service catalogue, developer experience and consumer feedback loops. ServiceNow integration for self-service provisioning and ITSM (incident, problem, change). Microsoft Sentinel and integration with SOC/NOC functions. SRE practices: error budgets, post-incident ...

This job is with GSK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job description Senior Manager, Risk & Compliance ...

Senior ServiceNow Developer - Permanent - London (hybrid) - £85,000 to 95,000 per annum A fantastic opportunity has arisen for a Senior ServiceNow Developer to join a London-based global law firm. Key Responsibilities Translate business requirements into functional and technical ServiceNow solution designs. Design, configure and develop ...

projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding careerJob DescriptionThe ServiceNow Administrator is responsible for managing, optimising, and maintaining high-quality ServiceNow AI Platforms using best-practice patterns. This role must balance operational efficiency with long … term platform sustainability and will operate with a high degree of autonomy. Key ResponsibilitiesAI Platform Administration & GovernanceAdminister and oversee ServiceNow instances across multiple environments (Dev, Test, Prod)Establish and enforce configuration standards, guardrails, and best practicesManage system upgrades, patches, and version updates with minimal disruptionMonitor platform performance, health, security ...

This job is with GSK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job description Senior Director, Technology Risk ...

Enterprise Service Manager – ServiceNow Help shape how colleagues access services and support across a global organisation. We’re looking for an Enterprise Service Manager to partner with HR and other business teams, using ServiceNow to make everyday processes simpler, more connected and more responsive. The opportunity Our Enterprise Service Management … Work with HR to review and redesign processes, identifying where workflow, automation and AI can reduce effort and improve outcomes. Scope and deliver ServiceNow HR service capabilities, including catalogue items, case workflows and knowledge content. Gather requirements, write user stories, coordinate user acceptance testing and ensure solutions reflect ...