with log traversal tools such as Sumologic or Kibana, or via linux command line. Good knowledge in formal and practical production support model Experience with ITSM platforms like Jira, ServiceNow, etc. Excellent problem solving skill with a keen eye for detail. Excellent communication and interpersonal skills. Excellent time management ability and self organised and motivated. Preferred Technical Skills: Good understanding More ❯
Service Lifecycle Quality incident and problem management Demonstrable passion for Service Excellence, with a strong customer focus Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar Exceptional ability to communicate with technical and non-technical audiences verbally and in writing, as well as fostering excellent relationships Project and Business Change Management experience Experience More ❯
more complex or high-touch support requests and ensure the highest levels of customer satisfaction. Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests. Provide troubleshooting support for both software and hardware issues, escalating more complex problems as necessary. Engage in proactive customer-focused initiatives , seeking ways More ❯
Whetstone, Greater London, UK Hybrid / WFH Options
Howden Group Holdings
M365 Services (SharePoint, Teams, Exchange Online). Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies (e.g. Salesforce Lightning PaaS for application development) and ServiceNow Strong technical skills in Enterprise-grade integration architecture including modern RESTful API approaches and traditional file transfer, messaging, web services and ESB approaches Good technical skills and awareness of enterprise More ❯
in RedHat Linux operating systems and strong proficiency in scripting using BASH and Python for automation. Experience in using HPE Synergy platforms and JFrog Artifactory. Experience of working with ServiceNow, GitLab, Jira, Confluence, Kafka with pro-active approach to learning about and adapting to new technologies. Experience in using repositories for multi-person, multi-software versions pipelines of delivery. Knowledge More ❯
in RedHat Linux operating systems and strong proficiency in scripting using BASH and Python for automation. Experience in using HPE Synergy platforms and JFrog Artifactory. Experience of working with ServiceNow, GitLab, Jira, Confluence, Kafka with pro-active approach to learning about and adapting to new technologies. Experience in using repositories for multi-person, multi-software versions pipelines of delivery. Knowledge More ❯
Agile and continuous improvement across teams Maintain accurate delivery records and governance reporting Essential Skills 10+ years of experience with AWS Hands-on experience using Git, Jira, Confluence, and ServiceNow Proven background delivering digital projects within government, consultancy, or agency environments Expertise in incident, problem, and change management Strong stakeholder engagement, communication, and organisational skills More about you: A strategic More ❯
/application architectural evolution. Extensive programming experience with a background in supporting business sites, software, and applications in a production and support capacity. Proficiency in utilizing platforms such as ServiceNow DevOps, Azure DevOps, GitHub, Jenkins, Jira, BitBucket, JFrog, as well as frameworks such as IT4IT, ITIL4, and Agile methods. Eligibility to obtain SC level clearance is essential to be able More ❯
Technical Skills: Strong understanding of Release and Deployment Management processes and best practices. Experience with Change Management and managing Requests for Change (RFCs). Proficiency with tools such as ServiceNow, Ability to develop and manage release documentation, schedules, and post-implementation reports. Knowledge of Definitive Media Library (DML) management and access controls. Understanding of SACM (Service Asset and Configuration Management More ❯
technologies: Windows 365, AVD, VMWare vSphere Client Monitoring platform experience, inc. data analysis Flexera Admin Studio - Repackaging applications for Windows Installer Advanced in Microsoft Windows Installer authoring Familiarity with ServiceNow and Agile working practices (Sprint) Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the More ❯
ready for action - clean, organised, and fully operational. About You: Experience leading a service desk team in a fast-paced environment (500+ users) Proficiency with ITSM tools like Jira, ServiceNow or Halo Knowledge of Office 365, Active Directory, endpoint management tools ( e.g.Jamf , Intune, Tanium) Comfortable supporting both Mac and Windows users Strong grasp of ITIL-aligned practices (Incident, Change, Problem More ❯
on improving processes and outcomes Mindset: Growth mindset with ability to work with a diverse and global team Technology Knowledge: Understanding of leading technologies platforms such as Salesforce, SAP, ServiceNow, and leading technologies in data analytics and AI. Project Management: Proficiency in project management methodologies and tools is crucial for overseeing the execution of digital initiatives, managing resources, and ensuring More ❯
on improving processes and outcomes Mindset: Growth mindset with ability to work with a diverse and global team Technology Knowledge: Understanding of leading technologies platforms such as Salesforce, SAP, ServiceNow, and leading technologies in data analytics and AI. Project Management: Proficiency in project management methodologies and tools is crucial for overseeing the execution of digital initiatives, managing resources, and ensuring More ❯
on improving processes and outcomes Mindset: Growth mindset with ability to work with a diverse and global team Technology Knowledge: Understanding of leading technologies platforms such as Salesforce, SAP, ServiceNow, and leading technologies in data analytics and AI. Project Management: Proficiency in project management methodologies and tools is crucial for overseeing the execution of digital initiatives, managing resources, and ensuring More ❯
understanding of Site Reliability Engineering (SRE) principles, including incident management, monitoring, alerting, and performance tuning. Strong knowledge of Software Development Lifecycle (SDLC) processes. Familiarity with incident management platforms like ServiceNow, PagerDuty, or similar tools. Excellent analytical and problem-solving abilities with a focus on delivering timely and effective solutions. Outstanding communication skills, capable of collaborating across diverse, cross-functional teams. More ❯
Job Description Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we … grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service … work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial More ❯
ServiceNow Project Manager Job Summary: We are seeking an experienced ServiceNow Project Manager to lead the end-to-end delivery of ServiceNow implementations and enhancements. You will be responsible for managing project scope, timelines, budgets, and stakeholder communication, ensuring alignment with business objectives and IT best practices. Key Responsibilities: Manage ServiceNow projects from initiation through to delivery, including planning, execution … developers, architects, and business stakeholders. Ensure projects are delivered on time, within scope and budget. Track and report progress, risks, and issues to senior leadership. Drive continuous improvement in ServiceNow processes and delivery methodologies. Ensure adherence to ServiceNow governance and change management protocols. Requirements: Proven experience managing ServiceNow projects across modules (ITSM, HRSD, ITOM, etc.). Strong understanding of ServiceNow … platform capabilities and limitations. ServirceNow Project Management experience Excellent stakeholder management and communication skills. Experience with Agile or Waterfall delivery methodologies. ServiceNow certifications (e.g., Project Portfolio Management, ITSM) are desirable. PMP, PRINCE2, or equivalent project management certification is a plus. More ❯
ServiceNow Project Manager Job Summary: We are seeking an experienced ServiceNow Project Manager to lead the end-to-end delivery of ServiceNow implementations and enhancements. You will be responsible for managing project scope, timelines, budgets, and stakeholder communication, ensuring alignment with business objectives and IT best practices. Key Responsibilities: Manage ServiceNow projects from initiation through to delivery, including planning, execution … developers, architects, and business stakeholders. Ensure projects are delivered on time, within scope and budget. Track and report progress, risks, and issues to senior leadership. Drive continuous improvement in ServiceNow processes and delivery methodologies. Ensure adherence to ServiceNow governance and change management protocols. Requirements: Proven experience managing ServiceNow projects across modules (ITSM, HRSD, ITOM, etc.). Strong understanding of ServiceNow … platform capabilities and limitations. ServirceNow Project Management experience Excellent stakeholder management and communication skills. Experience with Agile or Waterfall delivery methodologies. ServiceNow certifications (e.g., Project Portfolio Management, ITSM) are desirable. PMP, PRINCE2, or equivalent project management certification is a plus. More ❯
identify potential issues, and implement corrective actions as needed. • Provide technical guidance and support to development teams. • Prepare and present project status reports to stakeholders. • Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Your Profile: • Strong technical experience in Architecture, Design and Development. • Strong technical background with expertise in Java, Python, Typescript, AWS, React JS More ❯
identify potential issues, and implement corrective actions as needed. Provide technical guidance and support to development teams. Prepare and present project status reports to stakeholders. Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Your Profile: Strong technical experience in Architecture, Design and Development. Strong technical background with expertise in Java, Python, Typescript, AWS, React JS More ❯
identify potential issues, and implement corrective actions as needed. • Provide technical guidance and support to development teams. • Prepare and present project status reports to stakeholders. • Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Your Profile: • Strong technical experience in Architecture, Design and Development. • Strong technical background with expertise in Java, Python, Typescript, AWS, React JS More ❯
identify potential issues, and implement corrective actions as needed. Provide technical guidance and support to development teams. Prepare and present project status reports to stakeholders. Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Your Profile: Strong technical experience in Architecture, Design and Development. Strong technical background with expertise in Java, Python, Typescript, AWS, React JS More ❯
management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge of enterprise IT environments (Azure/AWS More ❯
management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge of enterprise IT environments (Azure/AWS More ❯
service management best practices * Commercial awareness with the ability to align technical delivery to business objectives * Analytical, solution-oriented mindset, with strong organisational skills * Experience using ITSM platforms (e.g., ServiceNow) * ITIL Foundation certification Desired (not essential) * Knowledge of Extreme Networks products * Previous experience supporting NHS or other public sector environments * Familiarity with monitoring tools (e.g., SolarWinds) * Interest in or experience More ❯
