escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and … Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service More ❯
South West London, London, England, United Kingdom
Travel Trade Recruitment
use of IT Systems, including Business software, general applications, and hardware. Develop help sheets and frequently asked questions lists for end users. Skills Required: Excellent working knowledge of MicrosoftWindows and Microsoft Office products including Windows10 and Microsoft Office products (Word, Excel, PowerPoint, and Outlook). Good understanding of Server Operating Systems and … Networking including some or all the following: Windows 2008/2012/2016 Server Administration, Linux Server administration, Active Directory, user account setup and administration, DHCP, IIS. Basic network troubleshooting including TCP/IP utilities and configurations e.g. DOS troubleshooting commands and utilities. Good understanding of IT hardware and network software systems including Dell laptop, desktop and servers More ❯
Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity MicrosoftWindows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows10, 11 Operating System Support Apple OS More ❯
hands-on role where your technical expertise and customer-first mindset will make a real impact across the business. Responsibilities You’ll be responsible for: Managing and maintaining Windows Server environments (2012–2019) Providing expert-level support for Active Directory , Group Policy , and Windows Deployment Services Administering and optimizing Office 365 and Azure environments Supporting Citrix … VMware , and core server infrastructure Troubleshooting hardware and networking issues (TCP/IP, DNS, DHCP) Deploying images using SCCM and supporting Windows10/11 OS Delivering excellent support for Microsoft Teams Monitoring server backups and ensuring software/hardware orders are fulfilled Managing Microsoft licensing and ensuring compliance Following ITIL-aligned service management practices and … need Technical Skills & Experience in the following: Microsoft certification or equivalent experience Proven experience with Office 365/Azure Administration (Essential) Strong knowledge of Active Directory , VMware , and Windows Server CCNA or equivalent networking experience Hands-on experience with desktop and server hardware (2nd line support) Familiarity with ITIL service management practices (Advantageous More ❯
maintenance of Virtual Desktop Infrastructure (VDI) solutions (e.g., VMware Horizon, Citrix, or Azure Virtual Desktop). Manage the full lifecycle of operating system deployments, patching, updates, and images (Windows, macOS), ensuring stability and security. Drive the effective use of modern management tools (e.g., Microsoft Intune, SCCM, or equivalent ) for unified endpoint management (UEM) and mobile device management (MDM … experience. Experience: E xperience in IT infrastructure, with at least 3 years focused specifically on leading EUC, Desktop Engineering, or Service Delivery teams. Technical Expertise: Deep proficiency in MicrosoftWindows10/11 operating systems and Group Policy management. Expertise in Endpoint Management solutions (e.g., Intune, MEM/SCCM, or similar UEM platforms). Proven experience More ❯
maintenance of Virtual Desktop Infrastructure (VDI) solutions (e.g., VMware Horizon, Citrix, or Azure Virtual Desktop). Manage the full lifecycle of operating system deployments, patching, updates, and images (Windows, macOS), ensuring stability and security. Drive the effective use of modern management tools (e.g., Microsoft Intune, SCCM, or equivalent ) for unified endpoint management (UEM) and mobile device management (MDM … experience. Experience: E xperience in IT infrastructure, with at least 3 years focused specifically on leading EUC, Desktop Engineering, or Service Delivery teams. Technical Expertise: Deep proficiency in MicrosoftWindows10/11 operating systems and Group Policy management. Expertise in Endpoint Management solutions (e.g., Intune, MEM/SCCM, or similar UEM platforms). Proven experience More ❯
escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and … Ensure compliance with ITIL processes and SLAs. What We’re Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service More ❯
escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and … Ensure compliance with ITIL processes and SLAs. What We’re Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service More ❯
as needed. Support high-priority and complex technical issues, including escalations. Technical Skills & Competencies Knowledge and proficiency in the following areas: ITIL framework and best practices Operating Systems: Windows10/11 and macOS Applications: Microsoft Office 365, ServiceNow (SNOW) Systems & Tools: Active Directory, Microsoft Intune, Azure AD Networking: Remote access (MFA, Zscaler), TCP/IP … combination of education, certifications, and experience Experience in the financial services industry is preferred; front-office support is a plus Proven ability to install, configure, and support both Windows and Mac environments Strong customer service and relationship management skills Experience working with third-party service providers and ticketing systems (e.g., ServiceNow) Strong awareness and commitment to cybersecurity best More ❯
security fundamentals — including access management, endpoint protection, MFA, secure cloud configuration, and vulnerability management. Exposure to, and understanding of compliance standards such as PCI and GDPR Experience supporting Windows10/11, Active Directory, Mac OS, iOS, Print and network technology . Familiarity with ERP systems (Microsoft Dynamics 365 Business Central desirable but not essential). More ❯
IT Applications & Development, or external supplier support. Deputise for the senior IT Support Specialist/Lead during absences. Qualifications & Experience: MS Office 365 Suite (Outlook, Word, Excel, PowerPoint) Windows10 Mobile Devices – iOS & Android Active Directory Users & Computers/Azure AD Basic understanding of networks (LAN, WAN, WAP, Cloud, IP) Desirable: Microsoft Exchange Administration Centre MicrosoftMore ❯
IT Applications & Development, or external supplier support. Deputise for the senior IT Support Specialist/Lead during absences. Qualifications & Experience: MS Office 365 Suite (Outlook, Word, Excel, PowerPoint) Windows10 Mobile Devices – iOS & Android Active Directory Users & Computers/Azure AD Basic understanding of networks (LAN, WAN, WAP, Cloud, IP) Desirable: Microsoft Exchange Administration Centre MicrosoftMore ❯
Central London, London, England, United Kingdom Hybrid/Remote Options
Reed
help maintain a high standard of service across the IT infrastructure. Key Responsibilities Resolve Service Desk tickets within SLA targets, ensuring excellent customer service. Provide expert support for Windows10/11 , Office 365 , and a range of desktop and mobile applications. Escalate complex issues to internal teams or third-party providers. Create technical documentation and … MS Teams Phones , VPN , MFA , Exchange Email , and more. Participate in out-of-hours support and contribute to ongoing service improvements (1 week out of hours support every 10 weeks) What We’re Looking For Essential: Proven experience in a Service Desk or IT support role. Strong troubleshooting skills in Microsoft environments. Excellent communication and interpersonal skills. Ability More ❯
do attitude and a genuine enthusiasm to learn. A car owner with a full UK driving licence , comfortable travelling throughout England. Technical Skills (desired but not all essential) Windows10/11, Microsoft 365, Active Directory. Networking: DNS, DHCP, TCP/IP, routers, switches. Experience setting up Internet routers and UniFi access points . Conducting Wi More ❯
You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows10 … best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service More ❯
and AV/VC technologies. Manage incidents and requests via ServiceNow. Experience Required: 5+ years’ experience in enterprise IT support, ideally within buy side finance. Strong knowledge of Windows10/11, Office 365, Azure/Intune, Active Directory, Citrix, VMware. Experience with Bloomberg, Reuters, Cisco telephony, and video conferencing tools. Excellent communication skills, with proven More ❯
and AV/VC technologies. Manage incidents and requests via ServiceNow. Experience Required: 5+ years’ experience in enterprise IT support, ideally within buy side finance. Strong knowledge of Windows10/11, Office 365, Azure/Intune, Active Directory, Citrix, VMware. Experience with Bloomberg, Reuters, Cisco telephony, and video conferencing tools. Excellent communication skills, with proven More ❯
judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows10/11 Active Directory/Group Policy Microsoft Office 365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop More ❯
WC2R, Holborn, Greater London, Fleet Street, United Kingdom
Ricoh
judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows10/11 Active Directory/Group Policy Microsoft Office 365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop More ❯
Act as the primary point of contact for IT support requests from the internal client base. Provide both in-person and remote technical support to global teams using Windows and related systems, delivering user training when required. Manage user onboarding and offboarding processes, ensuring accurate identity and access management through Active Directory and Microsoft 365. Administer software licensing … knowledge bases to support consistent service delivery. Troubleshoot and resolve hardware-related issues, including audio/visual equipment, printers, and peripheral devices. You Will Have Solid experience supporting Windows10/11 and above in a business environment. Experience working with and supporting Microsoft products. A solid understanding of Active Directory administration. Working with and administering More ❯
Act as the primary point of contact for IT support requests from the internal client base. Provide both in-person and remote technical support to global teams using Windows and related systems, delivering user training when required. Manage user onboarding and offboarding processes, ensuring accurate identity and access management through Active Directory and Microsoft 365. Administer software licensing … knowledge bases to support consistent service delivery. Troubleshoot and resolve hardware-related issues, including audio/visual equipment, printers, and peripheral devices. You Will Have Solid experience supporting Windows10/11 and above in a business environment. Experience working with and supporting Microsoft products. A solid understanding of Active Directory administration. Working with and administering More ❯