101 to 103 of 103 AI Jobs in Manchester

the implementation of our Risk Management governance framework · Ensure consistent resolution quality, tone of voice and policy adherence Operational Transformation · Lead the evolution of customer support into a proactive, AI-augmented function. · Architect scalable support systems that reduce manual intervention and improve resolution speed. · Embed automation and predictive analytics into support workflows to eliminate recurring issues. · Deliver performance to SLA … Act as a champion of the buyer and the seller internally, surfacing trends and insights · Work with Product Owners to feed prioritised improvements into our longer-term roadmap, including AI tools, and self-serve capabilities. · Build quarterly insights and feedback loops across business anchored in customer feedback Team & Culture Leadership · Coach, empower and develop leaders and teams · Set clear goals … customer operations through digital transformation, preferably eCommerce or marketplace • Track record scaling support teams in high-growth or complex environments • Experience implementing support tech including CRM systems, automation and AI tooling • Strong cross-functional leadership with Product, Tech, Risk and Legal • Customer obsessed with strong problem solving and operational rigour • Data-driven decision making and reporting capability • Excellent communication, stakeholder More ❯

and maintaining ontologies and taxonomies to support data integration and consistency across systems and functions. Translating complex technical or domain concepts into structured, machine-readable formats suitable for analytics, AI, and knowledge graph applications. Developing and promoting standards for data interoperability to enable seamless data exchange and integration across the organization. Ensuring data quality and consistency by implementing validation rules … vocabularies. Applying enterprise data modelling and cataloguing tools to ensure alignment between metadata, ontologies, and business data assets. Supporting knowledge graph and graph database initiatives, ensuring ontologies underpin scalable, AI-ready data architectures. Collaborating closely with stakeholders to gather requirements and align ontological models with business objectives. Required experience and skills: Proven experience designing and managing ontologies and taxonomies across More ❯

their first CRM too, and so you’ll have solid experience of delivering business wide, tech platforms. They need someone who has a vested interest in the use of AI, and someone who could implement blended AI and Data strategy to improve commercial growth. The role have 2 core operational sites (Manchester and London). The role will be remote More ❯