76 to 81 of 81 ITIL Jobs in Manchester

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

orchestrate complex transactions to enable competitive advantage.Service Implementation: We deliver comprehensive, end-to-end capability for establishing new services and embedding service management (e.g. ITIL) as part of large-scale digital transformation initiatives.Connect to your skills and professional experience Possess an understanding of technology organisation, technology operating models and orchestration … components of a Technology organisation.Expertise in at least one or more of the following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design and implementation, moving to product-based ways of working or Value stream mapping.Proven ability to develop and maintain long-standing relationships with ...

Role Title: Application Architect Duration: 6 months Location: Manchester/Inverness/Fully onsite, 5 days per week Rate: up to £547.40 p/d Umbrella inside IR35 Role purpose/summary An exciting opportunity ...

Role Title: Application Architect Duration: 6 months Location: Manchester/Inverness/Fully onsite, 5 days per week Rate: up to 547.40 p/d Umbrella inside IR35 Role purpose/summary An exciting opportunity ...

/or usability issues • Hands-on experience developing test cases and test plans • Knowledge of applicable data privacy practices and laws • ITIL (Information Technology Infrastructure Library) Foundation/Intermediate Certification preferred but not essentialShould you have any questions or wish to apply please do not hesitate to contact Clear ...

rollout. Person specification Essential Proven people-management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence … restructuring a service desk function, rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement ...