10 of 10 ITSM Jobs in Manchester

experience in Cyber Security. Working toward IT certifications in security. ISC, ISACA, Comp TIA etc Desirable Current or prior IT Infrastructure certificates ITIL - IT Service Management Experience Essential Experience of enterprise scale infrastructure and how all the components work together. Experience of dealing with Malware, Working with Antivirus tools, Microsoft ...

opportunity to work with enterprise clients and provide technical leadership across projects. Key Responsibilities: Architect and deliver ServiceNow solutions that address business challenges across ITSM and other modules (ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.). Lead and mentor teams of ServiceNow developers, providing technical guidance and implementing ...

management, and cross-functional leadership skills.* Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines.Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education).Strong ability to influence, coach, and drive meaningful ...

problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing ...

high-quality first and second-line technical support to internal and external staff ensuring a high level of customer service Utilise IT Server Management (ITSM) ticketing systems to efficiently log update and resolve incidents. Engage directly with end-users (both face-to-face and remote) to diagnose and resolve hardware … high-quality first and second-line technical support to internal and external staff ensuring a high level of customer service. Utilise IT Server Management (ITSM) ticketing systems to efficiently log update and resolve incidents. Engage directly with end-users (both face-to-face and remote) to diagnose and resolve hardware ...

This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications ...

Desirable Able to support large scale projects. Able to complete Change Management processes Knowledge, Training and Experience Essential Experience of using IT Service Management (ITSM) Systems Experience focussing on IT infrastructure gained within an enterprise environment. Evidence of supporting IT solutions across multiple disciplines. Knowledge of IT "best practice" standards ...

services (e.g. Network) Review and redesign integration patterns involving Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines. Ensure designs comply with ITSM practices (Incident, Change, Problem, Request) and support operational processes. Align CMDB data structures to our client's Metamodel, EA standards, and post cyber incident requirements. … impacting CMDB launch targets. Ensure integration patterns support resiliency, failover, and end to end reconciliation. Required Experience & Skills Architecture & Technical Skills Proven experience architecting ITSM platforms (Helix preferred, ServiceNow or similar acceptable). Deep understanding of CMDB design, data modelling, discovery, reconciliation, and multi source CI ingestion. Familiarity with ...

service management platform Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models Ensure alignment with enterprise architecture standards, governance, and ITSM best practice Support service taxonomy, dependency mapping, and service-centric operating models Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners … Translate architecture into clear guidance to support delivery and go-live readiness Essential Skills & Requirements: Proven experience architecting ITSM/Service Management platforms (Helix, ServiceNow, or similar) Strong understanding of CMDB design, data models, and multi-source integrations Solid grounding in ITIL and service management operating models Experience working within ...

direction and roadmap for ServiceNow globally Working closely with senior business stakeholders to translate complex requirements into scalable solutions Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools) Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI Owning upgrades … strong documentation, governance, resilience, and best-practice delivery What Theyre Looking For Strong commercial experience on the ServiceNow platform (Senior level) Deep understanding of ITSM lifecycle, workflows, and platform architecture Experience integrating ServiceNow with other SaaS and on-prem systems Comfortable working across Agile delivery , sprints, and backlogs (Azure DevOps ...