CustomerSuccessManager £50,000Basic+OTC|SaaS Manchester-Hybrid Joinafast-growingSaaScompanyastheirCustomerSuccessManager,youllbethetrustedadvisorforyourcustomers,helpingthemunlockthefullpotentialofthisinnovativeplatform.Fromseamlessonboardingtodrivingadoption,coachingcompliancestrategies,andensuringcustomersachievemeasurablesuccess,thisroleisallaboutbuildingstrongpartnerships.It'saboutmorethansupportit'saboutfosteringgrowth,identifyingopportunities,anddeliveringexceptionalcustomerexperiences. KeyResponsibilities CustomerSuccess&AccountManagement Buildandmaintainstrong,long-termrelationshipswithcustomers,ensuringtheyreceiveanoutstandingexperienceateveryinteraction. Proactivelymonitorcustomersatisfactionandengagement,addressingconcernstoensureretentionandloyalty. Drivecustomerrenewalsbyconsistentlyhighlightingthevaluedeliveredthroughouttheirjourney. Identifyupsellingorcross-sellingopportunitiesandcollaboratewiththeSalesteamtoexpandaccounts. Onboarding&CustomerCoaching Guidecustomersthroughasmoothonboardingprocess,settingthemupforlong-termsuccess. Delivertailoredcoachingsessionstosimplifycompliancemanagementandempowercustomerstoachievetheirgoals. DrivingAdoption&Engagement Maximisecustomersuccessbyconductingstrategicreviewsanddeliveringeffectivetrainingsessions. Proactivelyanticipateandresolvepotentialchallenges,ensuringcustomersexperienceaseamlessjourney. Product&ContentCollaboration Developcustomerresourcessuchasguides,FAQs,andtrainingmaterialstosupporttheirsuccess. SharevaluableinsightsandfeedbackwiththeProductteamtodrivecontinuousplatformimprovement. SupportingSales&Growth Assistwithproductdemosandengageindiscussionswithpotentialcustomers. Shareactionablecustomerinsightstorefinesalesandmarketingstrategies. ...